Mon to Fri before 6pm - £35.00 per hour.
Weekdays after 6pm + weekends all day - £39.38 per hour.
Sleeping nights (10hrs): Mon-Thurs £165, Fri-Sun £185.
Waking nights (10hrs): Mon-Thurs £215, Fri-Sun £240.
Gardiner's Homecare has a Review Score of 9.9 (9.944) out of 10, based on 39 reviews in the last 2 years. Over all time Gardiner's Homecare has 185 reviews.
Review from Naomi S (Daughter of Client) published on 11 September 2019
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Reply from John-Joe Cottam at Gardiner's Homecare
Many thanks Naomi, very kind of you. We will be sure to pass the feedback on to the team.
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Review from Stewart S (Husband of Client) published on 27 August 2019
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Reply from Suzanne Screen at Gardiner's Homecare
Thank you for your feedback, we do appreciate it.
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Review from Michael J (Son of Client) published on 9 August 2019
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Reply from Suzanne Screen at Gardiner's Homecare
Good to read you comments, thanks. We do aim to ensure that the team of carers are kept as small as possible, as consistent as possible and suited to each individual person.
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Review from J A (Wife of Client) published on 9 August 2019
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Reply from Suzanne Screen at Gardiner's Homecare
Thank you for your praise, we really do appreciate it and will ensure that the carers are made aware.
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Review from Mary H (Daughter of Client) published on 29 July 2019
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Reply from Suzanne Screen at Gardiner's Homecare
Thank you leaving some feedback and we are pleased to know that you are reassured by the carer's visits to your mother.
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Review from Betty W (Client) published on 20 June 2019
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Reply from Suzanne Screen at Gardiner's Homecare
Great to hear that about the care workers, we should all be treated with dignity and respect at all times.
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Review from T W (Daughter of Client) published on 12 June 2019
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Reply from Suzanne Screen at Gardiner's Homecare
We are pleased to hear that you feel happy and confident with the care provided to your mother, thank you for sharing.
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Review from Dave A (Son of Client) published on 12 June 2019
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Reply from Suzanne Screen at Gardiner's Homecare
Thank you for taking the time to share your experience of our care service. It is always lovely to hear that the care worker's visits are looked forward to and that as a family you find it comforting.
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Review from Rosa B (Daughter of Client) published on 31 May 2019
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Reply from Suzanne Screen at Gardiner's Homecare
Wow, fantastic feedback, thank you. We really do value our amazing team of Care Workers.
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Review from N P (Husband of Client) published on 20 May 2019
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Reply from Suzanne Screen at Gardiner's Homecare
Thank you for your feedback.
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Review from Corinna H (Daughter of Client) published on 13 May 2019
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But, particular praise must be paid to those carers who came to my Mother's home on a daily basis. The team of carers were kind and gentle and always listened to my Mother's requests and concerns and she was able to retain her dignity to the end of her life with their help and attention.
My family and I were very grateful to Gardiner's Homecare and would not hesitate to recommend them.
Reply from Suzanne Screen at Gardiner's Homecare
Thank you for such great feedback regarding the care that your mother received, we have shared this with her team of care workers. They really appreciate hearing these sort of comments.
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Review from Graham C (Son of Client) published on 11 April 2019
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Reply from Suzanne Screen at Gardiner's Homecare
Thank you for choosing Gardiner's to support your Mum. It is lovely to hear that she came to welcome their visits during her time with us.
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Review from M F (Client) published on 2 April 2019
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Reply from Suzanne Screen at Gardiner's Homecare
We regularly review all care provided to ensure that it is meeting your needs and that we adapt our services as necessary, we are pleased to hear that you thought it was good.
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Review from Janice J (Wife of Client) published on 2 April 2019
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Reply from Suzanne Screen at Gardiner's Homecare
Thank you for your feedback, we truly appreciate it.
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Review from Judith F (Client) published on 28 March 2019
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Reply from Suzanne Screen at Gardiner's Homecare
We shall pass on your heartfelt thanks to your team, we wish you all the very best and thank you for your feedback.
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Review from John D (Client) published on 28 March 2019
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Reply from Suzanne Screen at Gardiner's Homecare
We do offer a wide range of support and tailor it to individuals needs, it sounds like you made good use of our excellent care workers.
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Review from Simon (Son of Client) published on 28 March 2019
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Reply from Suzanne Screen at Gardiner's Homecare
Glad to hear that you found our staff great, we think they are!
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Review from Elizabeth T (Client) assisted by family/friend published on 20 March 2019
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Review from S L (Daughter of Client) published on 5 March 2019
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Reply from Suzanne Screen at Gardiner's Homecare
Good to know that not only is our support enabling your mother to remain in her own home, but that you have peace of mind when living so far away!
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Review from Roger H (Client) published on 5 March 2019
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Reply from Suzanne Screen at Gardiner's Homecare
Thank you for your feedback.
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The Review Score of 9.9 (9.944) out of 10 for Gardiner's Homecare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.944 for Gardiner's Homecare is calculated as follows: ( (220 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 232 Ratings = 4.944
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Gardiner's Homecare is based on 39 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Apr 2018
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Job Title: Managing Director
Joined: 2010
John-Joe is the joint owner and managing director of Gardiner’s Nursing & Homecare. He is the grandson of Gardiner’s founder Dorothy Gardiner. John-Joe studied Psychology at the University of Leicester before qualifying as a Chartered Accountant in 2003.
John-Joe worked as an audit manager with many successful owner-manager-managed businesses until December 2009.
In 2010 John-Joe joined Gardiner’s, taking over the running of Gardiner’s Nursing & Homecare in April 2011.
Job Title: Registered Manager
Joined: 2015
Krista joined Gardiner’s as a Care Manager in March 2015. In September 2018, following Annabel’s retirement, Krista took on the role of Registered Manager.
Before joining Gardiner’s, Krista worked in the care sector for 10 years, starting as a healthcare assistant and then progressing to a Senior care worker/Care Coordinator, assisting with all aspects of the care industry.
Job Title: Office Manager
Joined: 2013
Suzanne is the office manager here at Gardiner’s. Her role is to help ensure that everything runs smoothly behind the scenes, this includes looking after our accounts and payroll processes. Suzanne is involved in many other areas of the business including marketing and social media.
Prior to joining Gardiner’s in September 2013, Suzanne was the Practice Manager at Caversham Heights Dental Practice for over 15 years, working with David Cottam, John-Joe’s father.
Job Title: New Client Manager
Joined: 2024
Germaine's main responsibility is welcoming enquiries and answering any questions they may have. Anyone wishing to proceed with our service is then guided through the process of assessment and providing the required support.
Germaine has gained her NVQ Level 5 in Health and Social Care and has many years of experience in the care sector.
She has a wealth of knowledge that she can bring to the role and share with you.
Job Title: Care Manager
Joined: 2016
Leanne's main role is to manage the support of her team of clients and care workers. She keeps in regular contact with them, adapting to their changing needs.
Leane has been in the care industry for a long time and joined Gardiner's as a Care Worker in May 2016. In September 2017 she became a Senior Care Worker at Gardiner's before being promoted to the role of Care Manager.
Job Title: Care Manager
Joined: 2017
Alex's main role is to look after her team of clients and care workers, providing regular support and adapting to their needs.
Alex originally trained as a staff nurse at the Royal Berkshire Hospital and went on to specialise in respiratory medicine before becoming part of the cardiac care team. She started with Gardiner's as a care worker before progressing to Care Manager, bringing a wealth and variety of experience.
Job Title: Care Manager
Joined: 2015
Lianne manages a team of care workers and clients. She keeps in touch with them regularly to respond to any changes required.
Lianne, also known as Mags, had worked in the care industry for over 10 years before joining Gardiner's in 2015. She has a vast amount of experience and knowledge that she brings to the role of Care Manager.
Job Title: Recruitment & Development Manager
Joined: 2021
Hayleigh looks after the recruitment of care workers and the continuing development of the team at Gardiner's.
Hayleigh joined Gardiner's as a Care Worker in December 2021, previously working as an HR administrator. She moved into her current position in May 2023, perfectly combining her knowledge of both previous roles.
Job Title: Care Co-rdinator
Joined: 2023
Jasmine oversees all the duties, booking in care workers for each visit. Her priority is to keep a regular team in place and as small a team as possible. Whilst also arranging cover for well earnt holiday and unexpected time off. Continuity of care is very important at Gardiner's.
Jasmine started at Gardiner's as a Care Worker so understands the needs of the clients and the care workers and the value of matching the right people.
Job Title: Senior Care Worker
Joined: 2018
Tracy supports the office team and care workers. Her role varies from completing client assessments, reviews and to guiding and observing care workers.
Tracy joined Gardiner's as a Care Worker in November 2016 before becoming a Senior Care Worker in June 2018. Before this, she worked with adults with learning and physical difficulties supporting them in their own homes. Before that Tracy worked in various children's residential homes.
Job Title: Office Administrator
Joined: 2011
Cheryl is the welcoming face of Gardiner's Homecare. She is based on reception and greets visitors with a warm smile and if is unable to assist herself, she points you in the right direction.
Cheryl started at Gardiner's in 2011 as a Care Worker before progressing to Office Administrator in 2014. She has a variety of experience having also come from a background in pensions, retail, accounts, and administration.
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