Mon to Fri before 6pm - £35.00 per hour.
Weekdays after 6pm + weekends all day - £39.38 per hour.
Sleeping nights (10hrs): Mon-Thurs £165, Fri-Sun £185.
Waking nights (10hrs): Mon-Thurs £215, Fri-Sun £240.
Gardiner's Homecare has a Review Score of 9.9 (9.944) out of 10, based on 39 reviews in the last 2 years. Over all time Gardiner's Homecare has 185 reviews.
Review from Tony A (Son of Client) published on 4 April 2017
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Overall Experience
5.0 out of 5
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Value for Money
Review from Gloria G (Wife of Client) published on 3 April 2017
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5.0 out of 5
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Review from Peter P (Son of Client) published on 3 April 2017
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5.0 out of 5
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Value for Money
Review from Frances (Partner of Client) published on 21 June 2016
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Overall Experience
5.0 out of 5
Reply from John-Joe Cottam, Director at Gardiner's Homecare
Thank you so much Frances - on behalf of all of the team we are so pleased to have been able to help both of you and to make such a difference.
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Review from Norma B (Client) published on 16 June 2016
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5.0 out of 5
Reply from John-Joe Cottam, Director at Gardiner's Homecare
Thank you Norma for your lovely feedback.
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Review from Thelma W (Client) published on 14 June 2016
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5.0 out of 5
Reply from John-Joe Cottam, Director at Gardiner's Homecare
Thank you so much Thelma - it's great to read that feedback.
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Review from Maureen P (Client) assisted by family/friend published on 9 June 2016
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5.0 out of 5
Reply from John-Joe Cottam, Director at Gardiner's Homecare
Many thanks.
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Review from H&R S (Daughter of Client) published on 25 May 2016
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5.0 out of 5
Reply from John-Joe Cottam, Director at Gardiner's Homecare
Thank you so much Katharine, that is lovely to hear.
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Review from Ann M (Daughter of Client) published on 24 May 2016
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Overall Experience
5.0 out of 5
Reply from John-Joe Cottam, Director at Gardiner's Homecare
Thank you Ann for your feedback, I am glad that you are pleased with the Gardiner's.
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Review from M W (Client) published on 24 May 2016
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5.0 out of 5
Reply from John-Joe Cottam, Director at Gardiner's Homecare
Thank you so much for the feedback.
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Treated with Dignity
Value for Money
Review from D W (Client) assisted by family/friend published on 24 May 2016
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Overall Experience
5.0 out of 5
Reply from John-Joe Cottam, Director at Gardiner's Homecare
Thank you very much Mr and Mrs W, we will be sure to pass your feedback on to the care team.
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Review from Harry T (Client) published on 10 May 2016
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5.0 out of 5
Reply from John-Joe Cottam, Director at Gardiner's Homecare
Thank you Harry for your kind feedback.
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Value for Money
Review from Ron S (Client) published on 4 May 2016
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5.0 out of 5
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Review from C H (Daughter of Client) published on 27 January 2016
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5.0 out of 5
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Treated with Dignity
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Review from Ron W (Son of Client) published on 26 January 2016
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5.0 out of 5
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Review from M O (Husband of Client) published on 22 December 2015
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5.0 out of 5
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Treated with Dignity
Value for Money
Review from T B (Client) published on 3 December 2015
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5.0 out of 5
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Value for Money
Review from Thelma W (Daughter of Client) published on 2 November 2015
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
Value for Money
Review from Joan J (Client) published on 16 October 2015
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5.0 out of 5
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Management
Treated with Dignity
Value for Money
Review from Hele C (Daughter of Client) published on 12 October 2015
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5.0 out of 5
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The Review Score of 9.9 (9.944) out of 10 for Gardiner's Homecare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.944 for Gardiner's Homecare is calculated as follows: ( (220 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 232 Ratings = 4.944
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Gardiner's Homecare is based on 39 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Apr 2018
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Job Title: Managing Director
Joined: 2010
John-Joe is the joint owner and managing director of Gardiner’s Nursing & Homecare. He is the grandson of Gardiner’s founder Dorothy Gardiner. John-Joe studied Psychology at the University of Leicester before qualifying as a Chartered Accountant in 2003.
John-Joe worked as an audit manager with many successful owner-manager-managed businesses until December 2009.
In 2010 John-Joe joined Gardiner’s, taking over the running of Gardiner’s Nursing & Homecare in April 2011.
Job Title: Registered Manager
Joined: 2015
Krista joined Gardiner’s as a Care Manager in March 2015. In September 2018, following Annabel’s retirement, Krista took on the role of Registered Manager.
Before joining Gardiner’s, Krista worked in the care sector for 10 years, starting as a healthcare assistant and then progressing to a Senior care worker/Care Coordinator, assisting with all aspects of the care industry.
Job Title: Office Manager
Joined: 2013
Suzanne is the office manager here at Gardiner’s. Her role is to help ensure that everything runs smoothly behind the scenes, this includes looking after our accounts and payroll processes. Suzanne is involved in many other areas of the business including marketing and social media.
Prior to joining Gardiner’s in September 2013, Suzanne was the Practice Manager at Caversham Heights Dental Practice for over 15 years, working with David Cottam, John-Joe’s father.
Job Title: New Client Manager
Joined: 2024
Germaine's main responsibility is welcoming enquiries and answering any questions they may have. Anyone wishing to proceed with our service is then guided through the process of assessment and providing the required support.
Germaine has gained her NVQ Level 5 in Health and Social Care and has many years of experience in the care sector.
She has a wealth of knowledge that she can bring to the role and share with you.
Job Title: Care Manager
Joined: 2016
Leanne's main role is to manage the support of her team of clients and care workers. She keeps in regular contact with them, adapting to their changing needs.
Leane has been in the care industry for a long time and joined Gardiner's as a Care Worker in May 2016. In September 2017 she became a Senior Care Worker at Gardiner's before being promoted to the role of Care Manager.
Job Title: Care Manager
Joined: 2017
Alex's main role is to look after her team of clients and care workers, providing regular support and adapting to their needs.
Alex originally trained as a staff nurse at the Royal Berkshire Hospital and went on to specialise in respiratory medicine before becoming part of the cardiac care team. She started with Gardiner's as a care worker before progressing to Care Manager, bringing a wealth and variety of experience.
Job Title: Care Manager
Joined: 2015
Lianne manages a team of care workers and clients. She keeps in touch with them regularly to respond to any changes required.
Lianne, also known as Mags, had worked in the care industry for over 10 years before joining Gardiner's in 2015. She has a vast amount of experience and knowledge that she brings to the role of Care Manager.
Job Title: Recruitment & Development Manager
Joined: 2021
Hayleigh looks after the recruitment of care workers and the continuing development of the team at Gardiner's.
Hayleigh joined Gardiner's as a Care Worker in December 2021, previously working as an HR administrator. She moved into her current position in May 2023, perfectly combining her knowledge of both previous roles.
Job Title: Care Co-rdinator
Joined: 2023
Jasmine oversees all the duties, booking in care workers for each visit. Her priority is to keep a regular team in place and as small a team as possible. Whilst also arranging cover for well earnt holiday and unexpected time off. Continuity of care is very important at Gardiner's.
Jasmine started at Gardiner's as a Care Worker so understands the needs of the clients and the care workers and the value of matching the right people.
Job Title: Senior Care Worker
Joined: 2018
Tracy supports the office team and care workers. Her role varies from completing client assessments, reviews and to guiding and observing care workers.
Tracy joined Gardiner's as a Care Worker in November 2016 before becoming a Senior Care Worker in June 2018. Before this, she worked with adults with learning and physical difficulties supporting them in their own homes. Before that Tracy worked in various children's residential homes.
Job Title: Office Administrator
Joined: 2011
Cheryl is the welcoming face of Gardiner's Homecare. She is based on reception and greets visitors with a warm smile and if is unable to assist herself, she points you in the right direction.
Cheryl started at Gardiner's in 2011 as a Care Worker before progressing to Office Administrator in 2014. She has a variety of experience having also come from a background in pensions, retail, accounts, and administration.
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