Mon to Fri before 6pm - £35.00 per hour.
Weekdays after 6pm + weekends all day - £39.38 per hour.
Sleeping nights (10hrs): Mon-Thurs £165, Fri-Sun £185.
Waking nights (10hrs): Mon-Thurs £215, Fri-Sun £240.
Gardiner's Homecare has a Review Score of 9.9 (9.944) out of 10, based on 39 reviews in the last 2 years. Over all time Gardiner's Homecare has 185 reviews.
Review from Clare A (Daughter of Client) published on 14 March 2025
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Overall Experience
5.0 out of 5
Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
We do appreciate your taking time to provide some great feedback, thank you.
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Review from Christine B (Wife of Client) published on 12 March 2025
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5.0 out of 5
Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
So lovely to read such great feedback, thank you! We have an amazing team and they often go above and beyond for their clients. We shall be sure to share your comments with them. Especially the one particular individual involved.
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Review from Sarah E (Daughter of Client) published on 16 January 2025
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5.0 out of 5
Reply from John-Joe Cottam, Managing Director at Gardiner's Homecare
What a joy to read - thank you so much Sarah for your review.
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Review from Caroline G (Niece of Client) published on 13 January 2025
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5.0 out of 5
Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
We do appreciate you sharing your experience of our service, thank you.
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Review from Kate B (Daughter of Client) published on 5 December 2024
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5.0 out of 5
Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
How lovely to hear that our visits brightened your mum's day! Thank you for sharing this feedback and we shall be sure to share this with her team.
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Review from Jo B (Daughter of Client) published on 6 September 2024
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5.0 out of 5
Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Thank you for sharing your experience and your kind words, much appreciated.
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Review from Jennifer N (Daughter of Client) published on 7 August 2024
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5.0 out of 5
Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Your fantastic feedback and recommendation are much appreciated, thank you. We shall be sure to pass these comments onto her carer.
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Review from Gillian W (Daughter of Client) published on 15 July 2024
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5.0 out of 5
Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
So lovely to hear how much pleasure he took from their visits. We shall be sure to let them know.
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Review from Donald D (Husband of Client) published on 15 July 2024
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5.0 out of 5
Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Your recommendation is much appreciated, thanks. Hope the move went well.
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Review from Jo B (Daughter of Client) published on 2 July 2024
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5.0 out of 5
Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
We appreciate your taking the time to provide some lovely feedback, thank you.
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Review from Martyn B (Brother of Client) published on 18 June 2024
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5.0 out of 5
Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
We are glad to have been able to support you in supporting your brother. And thanks for sharing that you found our service to be excellent.
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Review from A M (Wife of Client) published on 31 May 2024
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5.0 out of 5
Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Delighted to hear that he looked forward to their visits, that is lovely. Thank you for sharing your experience of our services.
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Review from Mark T (Son of Client) published on 30 April 2024
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5.0 out of 5
Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
What a detailed and comprehensive review, thank you. And we are delighted to hear you would have no hesitation in recommending us.
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Review from Tracey B (Daughter of Client) published on 23 April 2024
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5.0 out of 5
Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
How lovely that our visits were the highlight of her week. Thank you for sharing your experience of our support service.
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Review from David W (Husband of Client) published on 18 April 2024
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5.0 out of 5
Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Pleased to hear we lived up to our high reputation, we never rest on our laurels! Thank you for your feedback and we shall share this with her small team, especially the main carer.
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Review from Mary C (Niece of Client) published on 16 April 2024
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5.0 out of 5
Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Your fantastic feedback and high recommendation of our service are much appreciated. Thank you!
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Review from Anne B (Daughter of Client) published on 21 March 2024
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5.0 out of 5
Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Thank you for taking the time to share your experience of the support we provide and for your recommendation.
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Review from Lewis S (Son of Client) published on 26 February 2024
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5.0 out of 5
Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Thank you; it is great to hear that you would recommend us to anyone, and I shall be sure to let your mother's team know that their company and support were valued and of reassurance to her family too.
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Review from Sally F (Client) published on 9 February 2024
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5.0 out of 5
Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
We are delighted to hear you found the care we provided to be outstanding. We shall pass on your thanks to her girls.
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Review from C B (Daughter of Client) published on 9 February 2024
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5.0 out of 5
Reply from Suzanne Screen, Office Manager at Gardiner's Homecare
Thank you for sharing your experience of our support; much appreciated.
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The Review Score of 9.9 (9.944) out of 10 for Gardiner's Homecare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.944 for Gardiner's Homecare is calculated as follows: ( (220 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 232 Ratings = 4.944
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Gardiner's Homecare is based on 39 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Apr 2018
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Job Title: Managing Director
Joined: 2010
John-Joe is the joint owner and managing director of Gardiner’s Nursing & Homecare. He is the grandson of Gardiner’s founder Dorothy Gardiner. John-Joe studied Psychology at the University of Leicester before qualifying as a Chartered Accountant in 2003.
John-Joe worked as an audit manager with many successful owner-manager-managed businesses until December 2009.
In 2010 John-Joe joined Gardiner’s, taking over the running of Gardiner’s Nursing & Homecare in April 2011.
Job Title: Registered Manager
Joined: 2015
Krista joined Gardiner’s as a Care Manager in March 2015. In September 2018, following Annabel’s retirement, Krista took on the role of Registered Manager.
Before joining Gardiner’s, Krista worked in the care sector for 10 years, starting as a healthcare assistant and then progressing to a Senior care worker/Care Coordinator, assisting with all aspects of the care industry.
Job Title: Office Manager
Joined: 2013
Suzanne is the office manager here at Gardiner’s. Her role is to help ensure that everything runs smoothly behind the scenes, this includes looking after our accounts and payroll processes. Suzanne is involved in many other areas of the business including marketing and social media.
Prior to joining Gardiner’s in September 2013, Suzanne was the Practice Manager at Caversham Heights Dental Practice for over 15 years, working with David Cottam, John-Joe’s father.
Job Title: New Client Manager
Joined: 2024
Germaine's main responsibility is welcoming enquiries and answering any questions they may have. Anyone wishing to proceed with our service is then guided through the process of assessment and providing the required support.
Germaine has gained her NVQ Level 5 in Health and Social Care and has many years of experience in the care sector.
She has a wealth of knowledge that she can bring to the role and share with you.
Job Title: Care Manager
Joined: 2016
Leanne's main role is to manage the support of her team of clients and care workers. She keeps in regular contact with them, adapting to their changing needs.
Leane has been in the care industry for a long time and joined Gardiner's as a Care Worker in May 2016. In September 2017 she became a Senior Care Worker at Gardiner's before being promoted to the role of Care Manager.
Job Title: Care Manager
Joined: 2017
Alex's main role is to look after her team of clients and care workers, providing regular support and adapting to their needs.
Alex originally trained as a staff nurse at the Royal Berkshire Hospital and went on to specialise in respiratory medicine before becoming part of the cardiac care team. She started with Gardiner's as a care worker before progressing to Care Manager, bringing a wealth and variety of experience.
Job Title: Care Manager
Joined: 2015
Lianne manages a team of care workers and clients. She keeps in touch with them regularly to respond to any changes required.
Lianne, also known as Mags, had worked in the care industry for over 10 years before joining Gardiner's in 2015. She has a vast amount of experience and knowledge that she brings to the role of Care Manager.
Job Title: Recruitment & Development Manager
Joined: 2021
Hayleigh looks after the recruitment of care workers and the continuing development of the team at Gardiner's.
Hayleigh joined Gardiner's as a Care Worker in December 2021, previously working as an HR administrator. She moved into her current position in May 2023, perfectly combining her knowledge of both previous roles.
Job Title: Care Co-rdinator
Joined: 2023
Jasmine oversees all the duties, booking in care workers for each visit. Her priority is to keep a regular team in place and as small a team as possible. Whilst also arranging cover for well earnt holiday and unexpected time off. Continuity of care is very important at Gardiner's.
Jasmine started at Gardiner's as a Care Worker so understands the needs of the clients and the care workers and the value of matching the right people.
Job Title: Senior Care Worker
Joined: 2018
Tracy supports the office team and care workers. Her role varies from completing client assessments, reviews and to guiding and observing care workers.
Tracy joined Gardiner's as a Care Worker in November 2016 before becoming a Senior Care Worker in June 2018. Before this, she worked with adults with learning and physical difficulties supporting them in their own homes. Before that Tracy worked in various children's residential homes.
Job Title: Office Administrator
Joined: 2011
Cheryl is the welcoming face of Gardiner's Homecare. She is based on reception and greets visitors with a warm smile and if is unable to assist herself, she points you in the right direction.
Cheryl started at Gardiner's in 2011 as a Care Worker before progressing to Office Administrator in 2014. She has a variety of experience having also come from a background in pensions, retail, accounts, and administration.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Gardiner's Homecare to verify any information. View our terms and conditions. Gardiner's Homecare has a Platinum Service – more info.
