Caremark Bromley

57 Liddon Road, Bromley BR1 2SR
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9.9 150 Reviews
  • Caremark Bromley, Bromley
Caremark is a home care provider in Bromley, offering flexible care and support services to people at home and local communities.

Caremark provides community care for children and adults within the London Borough of Bromley.

Caremark supports a wide range of clients including the below:

•        Older people
•        Adults requiring dementia care
•        Those requiring end of life support
•        Adults with learning difficulties
•        Adults with physical disabilities
•        Children services, including children with autism
•        Hospital to home service
•        Respite care for parents and family members

We also offer care and support to Children with complex needs such as below:

•       Cerebral Palsy
•       Dyslexia
•       Dyspraxia
•       Speech and Language difficulties
•       Autistic Spectrum Disorder
•       Asperger Syndrome
•       Verbal Dyspraxia
•       ADD/ADHD
•       Physical Disabilities
•       PEG Feeding
•       Complex M&H needs
•       Non Verbal Communicating

The services on offer are flexible and can be arranged according to exact needs. As an example, Caremark can provide companionship, sitting services, full-time care (24 live-in care or overnight support), shopping, light domestic help and meal preparation, taking children to school and outings to encourage social engagement.

Caremark works with every customer and their loved ones to develop an individual and personalised home care plan that suits their needs. This can be as much as 24-hour intensive support or as little as 30 minutes of personal care and support.

Caremark services are extremely flexible and available 24 hours and 365 days a year.

Caremark Bromley are rated a 'Good' September 2019 by the regulatory body CQC.

Care Provided by Caremark Bromley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rosemarie Duncan (Manager)

Funding & Fees Guide for Caremark Bromley

  • Prices
  • £25+ Per hour


  • Dependent on level of care required.


Total of 150, showing 21-40
9.9

Caremark Bromley has a Review Score of 9.9 (9.854) out of 10, based on 74 reviews in the last 2 years. Over all time Caremark Bromley has 150 reviews.

Overall Experience

  • 127
  • 17
  • 5
  • 0
  • 1

Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Whilst recovering from a hip replacement operation, I was delighted to receive excellent care from a devoted team of carers. They were always cheerful, very respectful of property and performed their duties most efficiently. These consisted of washing and showering me, keeping my wounds clean and helping
me to dress, all of which I found impossible with my much-reduced mobility.
Altogether, an excellent service has helped considerably towards my eventual recovery. I cannot thank you enough.

Reply from Kafilat B, Recruitment Manager at Caremark Bromley

Thank you very much for your review. We are very happy that you were satisfied with our service during your time with us


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Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the level of care and support I get both in washing and dressing, then the communication with a different human being from day to day. Can only speak from my experience but I'm sure others will be very happy.

Reply from Kafilat B, Recruitment Manager at Caremark Bromley

Thank you so much for your kind feedback! We're delighted to hear that you're pleased with the level of care and support you receive from our team, both in washing and dressing. It's great to know that you appreciate the opportunity to interact with different carers, as we believe each brings something unique to the experience. Your positive experience is exactly what we strive for, and we're confident that others will feel the same. If there's anything more we can do to enhance your care, please don't hesitate to let us know.


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Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care I get. I find the carers very helpful and attentive.

Reply from Kafilat B, Recruitment Manager at Caremark Bromley

Thank you for your kind words! We're delighted to hear that you're pleased with the care you receive and that our carers have been helpful and attentive. Your satisfaction is very important to us, and we're glad we could meet your expectations. If you ever need anything else, please feel free to reach out. We're always here to support you.


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Overall Experience  Overall Experience 4.0 out of 5

I find the service good and I am treated very well.

Reply from Kafilat B, Recruitment Manager at Caremark Bromley

Thank you for your positive feedback! We're pleased to hear that you find our service good and that you feel well-treated by our team. Ensuring that our clients receive compassionate care with dignity is our top priority, and it's wonderful to know that this has been your experience. Your kind words about our staff, care, and overall support mean a lot to us. We're also glad you find value in the service we provide. If there's anything more we can do to enhance your experience, please don't hesitate to reach out.


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Overall Experience  Overall Experience 5.0 out of 5

Caremark has provided an efficient, caring, and friendly service.

Reply from Kafilat B, Recruitment Manager at Caremark Bromley

Thank you so much for taking the time to give us a review! We appreciate the kind words and will continue to do our best for your partner.


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Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing, can't fault the girls in any way.

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Overall Experience  Overall Experience 5.0 out of 5

Overall care and support from Caremark have been excellent.
The staff behave professionally and treat Mum with compassion.
Communication with the office is also good.

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Overall Experience  Overall Experience 5.0 out of 5

Caremark have been a great support to our family. We can’t speak highly enough of the office staff. In recent months one person has been a vault of information, helping us navigate care planning, costings, relationships with local authorities and funding bodies. As we continue to transition through
stages of care needs for Mum, we feel in safe hands. The field team and carers are knowledgeable and friendly giving us a sense of agency while troubleshooting in partnership to resolve observations.

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Overall Experience  Overall Experience 5.0 out of 5

Since permanently moving to Caremark, it has been a great relief to me to have reliable caring, and friendly carers to assist me. It seems like my carers are now part of my family and I can't speak highly enough of them. I know that if I have any concerns or problems I will get a prompt response from
the management team.

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Overall Experience  Overall Experience 5.0 out of 5

Very giving and kind, taking great care of looking after me. Always here when needed, a lovely person. Thank you for everything.

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Overall Experience  Overall Experience 4.0 out of 5

Very, very good, no problems at all.

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Overall Experience  Overall Experience 4.0 out of 5

Good service offering respite from a behaviorally challenging child. Communication from the managerial team regarding any changes in staff/times is excellent.

Reply from Kafilat B, Recruitment Manager at Caremark Bromley

Thank you for taking the time to share your experience with us! We're glad to hear that you find our service good and feel well-treated by our team. Providing care with dignity and respect is incredibly important to us, and we're pleased that this reflects in your experience. We also appreciate your feedback on the areas where we received 4 stars. We strive to provide the highest level of care and service, so if there's anything specific you feel we could improve, we'd love to hear your thoughts. Your insights help us continue to enhance our services. Thank you again for your valuable feedback and for choosing Caremark. We're here to support you, so please don't hesitate to reach out if you need anything.


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Overall Experience  Overall Experience 5.0 out of 5

They do as I ask.

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Overall Experience  Overall Experience 5.0 out of 5

We have used Caremark for nearly 2 years now and we look forward to seeing the carers first thing in the morning as it means we start the day with a cheery, smiling, what we call, a friend.
The carers work hard and in a way that seems to be very relaxed and respectful to the way they find Mum - good
or bad night's sleep.
It's always a pleasure seeing them.

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Overall Experience  Overall Experience 4.0 out of 5

My daughter has learning disabilities and is in a supported living setting, sharing with a friend. Caremark has provided their care for the last four years.
My daughter is very happy with the care and support she receives. The carers are reliable, friendly, and efficient and they treat her with respect.
They support her with laundry, housework, and recreational activities. The management is accessible and resolves any difficulties with speed and effectiveness. They recognize the value of continuity of care. A small team of regular support staff care for my daughter, which provides stability, trust and peace of mind.

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Overall Experience  Overall Experience 5.0 out of 5

Caremark have been very supportive of my son’s transition from hospital to his new home. The manager has been thoughtful and has taken care in her selection of carers for our son. I am also impressed with management's availability when I need to speak to them, they are both very prompt in addressing
any situations. My son's carers are kind, calm and caring. They are a good team. Caremark is a good caring company.

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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the family support worker that we have worked with this year. Caremark Homecare are very professional and always respectful to me and my daughter at all times. 100% attendance, 100% punctuality and 100% reliability. Always willing to help with shopping/ideas on routines/healthy
food/encouraging of health and safety at all times. Always arrives with a friendly smile on her face and a cheerful personality. Has worked till 7.00 pm at night in all weathers and travels long distances to help me and my daughter. Very very grateful and appreciated. I have a support worker to help me with my young child 6 hours at week at my home and in the community and I am very happy with the service we have received. Not only is the lady we worked with very friendly, caring, polite and very helpful, she also treats my young child very well. Very happy with the service and very lucky to have worked with Caremark Homecare and definitely would work with them again in the future

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Overall Experience  Overall Experience 5.0 out of 5

My relationship with Caremark has blossomed over the years. It was rocky at the start however they have proven themselves and has always met our caring needs. Open honest communication and an understanding of what is required has led the way to a sucessful partnership. Very happy with Caremark and my
carers. Caremark understands my son's needs and my preferences which helps a lot.

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Overall Experience  Overall Experience 5.0 out of 5

I have found the contact supervisor to be very friendly and professional. Communication is excellent. She is very cooperative and accommodating particularly if contact gets canceled at the last minute. My foster son feels safe when she is around and knows he can trust her. The service overall is excellent,
very reliable, and understanding of the needs of the service users.

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Overall Experience  Overall Experience 4.0 out of 5

I like all of my carers and I've had some fun times with them. Generally, I feel they look after me well. I like it when they are able to take me out and I am enjoying seeing my friends. I also find it helpful when my carers are able to help me clean and tidy my flat. This helps me feel more happy and
relaxed.

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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Caremark Bromley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 74 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 72 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Caremark Bromley is calculated as follows: ( (394 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 437 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Bromley is based on 72 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Sep 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (13)

Sharon

Sharon Dhillon

Job Title: Managing Director

Joined: 2011

Sharon previously worked as an Operations Manager for Royal Mail. Sharon has a wealth of experience in managing large operations.


She set up Caremark (Bromley) in 2011, the company has grown remarkably over the years and continues to provide quality home care to the local residents.


Rosemarie

Rosemarie Duncan

Job Title: Registered Care Manager

Joined: 2011

As we know, working in social care is more than a job, it’s a profession! It takes a certain type of person, someone with fortitude, courage, a bright disposition, and an irresistible passion to succeed. These are all the qualities that Rosemarie possesses as a great manager and leader upholding quality and business development as per CQC standards.


Rosemarie started off her career as a domiciliary care worker only a few years after moving to the United Kingdom, with no previous experience in an industry that was still unrecognized at the time. Over a 20-year span, Rosemarie has transcended from domiciliary care worker to manager of the company she started with, to Registered Manager at Caremark Bromley which delivers over 5000 weekly hours.


Rosemarie’s most recent achievement is establishing a service for children and young people with Autism, learning disabilities, and complex needs. looking after 47 children since launching 3 years ago.


Sara

Sara Saragdin

Job Title: Children Field Care Supervisor

Joined: 2024

Sara has dedicated most of her professional career to working with children, bringing a wealth of experience as a teacher and a trained Special Educational Needs (SEN) specialist. Her expertise lies in creating inclusive, nurturing environments where every child can thrive, regardless of their unique challenges. Sara’s compassionate approach and deep understanding of children’s needs have made her a trusted and impactful educator and advocate for SEN support.


Shannon

Shannon Grover

Job Title: Bromley Care Co-ordinator

Joined: 2019

Shannon coordinates the Bromley area, covering Beckenham, West Wickham & Penge. She has been with Caremark for many years, having experience with the majority of the roles within the care industry.


Shannon has been a carer, senior carer, trainer and deputy manager but has said her favourite role is being a Care Coordinator. She enjoys the challenge and how each day is different from the last.


Kafilat

Kafilat Badmus

Job Title: Recruitment and Training Manager

Joined: 2021

Kafilat is our Training and Recruitment Manager. She began her career with Caremark as a care coordinator and has worked in the field getting to know our clients.


Before joining Caremark, Kafilat worked for 16 years in HR and as a retail induction trainer for M&S, This helped her as she became the training manager, holding fun and engaging training sessions on a weekly basis.


In Kafilat’s words, working in care has been the most rewarding job she has ever had.


Ajay

Ajay Reetun

Job Title: Marketing Administrator

Joined: 2021

Ajay has worked with the company since 2020. He has previously worked in Customer Service but after the Covid lockdown realised his passion was to be helping others.


Ajay started as a Care and Support worker, learning what it means to work in Health and Social care with Caremark Bromley’s variety of service users. Due to his previous experience, he was then invited to work as a Care Coordinator but is now working in recruitment.


Oreoluwa

Oreoluwa Adekanmbi

Job Title: Orpington Care Co-ordinator

Joined: 2023

Oreoluwa Adekanmbi is a passionate advocate for people and for providing care to others. She holds a Masters degree in Security, Intelligence and Diplomacy from the University of Buckingham. Her love for diplomacy stems from her fascination with the complexities of global politics and the desire to create a positive change.


As a solution-focused individual, Oreoluwa is committed to finding practical and sustainable solutions to various social and healthcare issues. Her passion for helping people is evident in her previous work with various organizations, including her previous role as a healthcare assistant.


Oreoluwa’s dedication to providing health care and community service has earned her adequate exposure and experience, and she continues to be inspired towards making a difference in the world. Oreoluwa is currently the Care Coordinator for the Orpington area. 


Chioma

Chioma Ogbonna

Job Title: Children's Care Coordinator

Joined: 2023

Chioma Ogbonna is a dedicated professional hailing from the vibrant city of Port Harcourt, Nigeria, located in the heart of Rivers State. Her journey in education and healthcare has equipped her with a unique set of skills and experiences, making her an invaluable asset to our team.


One of Chioma's most remarkable contributions has been in the realm of special education. She has tirelessly devoted herself to teaching children aged 6-16, specifically those with autism and special needs. Her empathetic approach, coupled with a deep understanding of their unique requirements, has helped transform the lives of countless children and their families.


We are proud to have Chioma Ogbonna as a vital part of our team. Her multifaceted background, compassionate nature, and unwavering commitment to children's well-being make her an exceptional advocate for our company's values. Chioma's presence enriches our work environment and reinforces our mission to create a brighter future for the children we serve.


Donna

Donna Aby

Job Title: Field Care Supervisor

Joined: 2024

Donna brings a wealth of expertise to her role as a Field Care Supervisor, drawing on her extensive experience working within the NHS. Her background makes her an invaluable source of knowledge and guidance for her Care Assistants, ensuring they deliver the highest standard of care. Donna’s leadership and commitment to excellence inspire her team to provide compassionate and professional support to those in their care.


Alice

Alice Njeru

Job Title: Field Care Supervisor

Joined: 2023

Alice Njeru, a committed Field Care Supervisor with over a year at our company, brings extensive experience working with young people. She excels in providing the best healthcare options for long-term support needs. Alice's compassionate approach and dedication to improving the lives of her clients make her an essential member of our team, ensuring comprehensive and personalized care for every individual.


Callum

Callum Aylott

Job Title: Recruitment and Marketing Administrator

Joined: 2017

Callum Aylott, a Recruitment and Marketing Administrator at Caremark Bromley, boasts over 7 years of experience. His extensive knowledge of home care provider policies, combined with his expertise in IT support, recruitment, and digital marketing, ensures the smooth operation and growth of our services. Callum's dedication and skill set make him a pivotal asset to our team, consistently enhancing our recruitment and marketing efforts.


Priyansh

Priyansh Dedhia

Job Title: Accounts Manager

Joined: 2023

As an accomplished Accounting and Finance Professional, I bring over five years of diverse expertise in accounting and tax advisory services within the dynamic Indian market. My extensive background is complemented by an MSc in Professional Accounting from Coventry University London Campus, underpinning my commitment to excellence in financial management.


Currently, I am on the path to attaining the prestigious ACCA professional qualification, demonstrating my dedication to staying at the forefront of industry best practices and regulatory compliance.


Beyond the realms of finance, I am an avid explorer with an insatiable appetite for discovering new destinations and embarking on adventures. This passion not only enriches my personal experiences but also instils a sense of curiosity and adaptability in my professional endeavours.


With a blend of academic excellence, hands-on experience, and a zest for life's adventures, I am poised to contribute significantly to any financial endeavour I undertake. I look forward to leveraging my skills and passion to drive success in the ever-evolving landscape of accounting and finance.


Raj

Raj Vadhan

Job Title: Business Administrator

Joined: 2024

Raj Vadhan is the Business Administrator for Caremark Bromley. With a background as a Business Analyst, Raj brings extensive expertise in strategic planning and operational efficiency. His analytical skills and leadership ensure smooth administration to support the Registered Care Manager. Raj is dedicated to improving care standards and streamlining processes to benefit clients and staff alike.