Caremark Bromley

57 Liddon Road, Bromley BR1 2SR
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9.9 150 Reviews
  • Caremark Bromley, Bromley
Caremark is a home care provider in Bromley, offering flexible care and support services to people at home and local communities.

Caremark provides community care for children and adults within the London Borough of Bromley.

Caremark supports a wide range of clients including the below:

•        Older people
•        Adults requiring dementia care
•        Those requiring end of life support
•        Adults with learning difficulties
•        Adults with physical disabilities
•        Children services, including children with autism
•        Hospital to home service
•        Respite care for parents and family members

We also offer care and support to Children with complex needs such as below:

•       Cerebral Palsy
•       Dyslexia
•       Dyspraxia
•       Speech and Language difficulties
•       Autistic Spectrum Disorder
•       Asperger Syndrome
•       Verbal Dyspraxia
•       ADD/ADHD
•       Physical Disabilities
•       PEG Feeding
•       Complex M&H needs
•       Non Verbal Communicating

The services on offer are flexible and can be arranged according to exact needs. As an example, Caremark can provide companionship, sitting services, full-time care (24 live-in care or overnight support), shopping, light domestic help and meal preparation, taking children to school and outings to encourage social engagement.

Caremark works with every customer and their loved ones to develop an individual and personalised home care plan that suits their needs. This can be as much as 24-hour intensive support or as little as 30 minutes of personal care and support.

Caremark services are extremely flexible and available 24 hours and 365 days a year.

Caremark Bromley are rated a 'Good' September 2019 by the regulatory body CQC.

Care Provided by Caremark Bromley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rosemarie Duncan (Manager)

Funding & Fees Guide for Caremark Bromley

  • Prices
  • £25+ Per hour


  • Dependent on level of care required.


Total of 150, showing 61-80
9.9

Caremark Bromley has a Review Score of 9.9 (9.854) out of 10, based on 74 reviews in the last 2 years. Over all time Caremark Bromley has 150 reviews.

Overall Experience

  • 127
  • 17
  • 5
  • 0
  • 1

Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Carers were very helpful and conscientious. Although time was short, I always felt well cared for. The carers listened to my concerns and advised appropriately - very helpful.
I do not have the confidence to shower alone due to my mobility problems. The carers look after me very well then I am ready
for the day.

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Overall Experience  Overall Experience 5.0 out of 5

All the carers are very helpful. Always cheerful and polite and respectful.

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Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care and support from Caremark and I have to say that they have been mostly good. The carers that come are caring and kind.

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Overall Experience  Overall Experience 5.0 out of 5

My brother received care from Caremark until he sadly passed away earlier this month. I must say, Caremark are by far the best provider we have had. I wish we had moved him to Caremark sooner than the eight months in which we have been with Caremark. The care manager came out to see my brother when
they first took on the package to welcome him. She and her team in the office regularly took on last-minute tasks we required (short-notice hospital appointments and day trips) with the utmost professionalism and we were never turned down. His carers always came in with a smile and even when he was having a bad day, they remained professional. I can’t thank you enough Caremark. You really did make my brother feel worthy. Thank you again and I will recommend Caremark 1000%.

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Overall Experience  Overall Experience 4.0 out of 5

Living away from my mother, 60 miles round trip, it was difficult for me to care for Mum on a daily basis. I was put in touch with Caremark (Bromley) who have been magnificent in keeping me in the loop all the time. I have no concerns about Mum knowing she is being well looked after. Any concerns I
have at any time are easily dealt with efficiently.

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Overall Experience  Overall Experience 5.0 out of 5

The young lady who visits me Monday, Tuesday and Friday is very efficient and extremely nice. I would recommend her to anyone.

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Overall Experience  Overall Experience 5.0 out of 5

I wanted to tell everyone about Caremark (Bromley) since we have been using their services following my mum suffering a stroke.
My mum now lives with me and I do look after her most of the time but have to work so on those days we receive care from Caremark (Bromley).
What a super and reliable service!
Second to none! Kind and thoughtful carers who go above and beyond to make sure my mum is happy and comfortable.
Thank you Caremark, you are a great company with great care staff! Thank you!

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Overall Experience  Overall Experience 5.0 out of 5

I've found the care given to my partner excellent. The carers are gentle, kind and very helpful.

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Overall Experience  Overall Experience 5.0 out of 5

My brother is looked after by Caremark (Bromley) and I can surely say I am happy with the service provided. My brother has challenging behaviour and autism he can be very difficult at times but the staff make it easy with their care and compassion. I would recommend Caremark at any time for the outstanding
service.

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Overall Experience  Overall Experience 5.0 out of 5

The workers are friendly, polite and respectful, they listened to my concerns and doubts and being professional, helped put my mind at ease. Overall, on time and let us know of any issues that could or had occurred.
Great service, thanks.

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Overall Experience  Overall Experience 5.0 out of 5

My mother received a very high standard of care, all the care staff were very friendly and professional and very good time keeping. Whenever I've had to call the office team I received the same excellent level of service with lots of help and support which I am very grateful for. The manager keeps in
contact to make sure everything is ok regularly.

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Overall Experience  Overall Experience 5.0 out of 5

Caremark were very professional, punctual and caring when supporting my daughter. They made my daughter feel comfortable with their presence and treated me with dignity and respect. Their support of my daughter was amazing and I highly recommend them. I am very happy to use them for support with my
daughter moving forward.

Reply from Sharon Dhillon, Director at Caremark Bromley

Thank you for your lovely review, I am glad you are happy with our support.


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Overall Experience  Overall Experience 5.0 out of 5

We tried so many other companies before we stumbled upon Caremark. Their staff are very professional and we've never had to complain about anything. They go above and beyond to meet our friend's needs. Highly recommended.

Reply from Sharon Dhillon, Director at Caremark Bromley

Thank you for your kind review. We pride ourselves in delivering the best care.


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Overall Experience  Overall Experience 5.0 out of 5

The carer is good with my husband and can coax him into doing what is needed. She enters the house with a smile on her face and kind words. She always acts professionally but friendly at the same time. She also works well with other staff members.

Reply from Sharon Dhillon, Director at Caremark Bromley

Thank you for your kind review. I am glad we are providing a great service.


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Overall Experience  Overall Experience 5.0 out of 5

My brother receives outstanding care from Caremark. He has three amazing carers and we have been with Caremark for one year. He receives support seven days a week and we moved from another care provider because we were unhappy with the previous care provider.

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Overall Experience  Overall Experience 5.0 out of 5

Staff go above and beyond to support my son, my son has challenging behaviour but staff do their best to support him with love and understanding. Thank you everyone for listening and being flexible.

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Overall Experience  Overall Experience 5.0 out of 5

The staff have been helpful and carry out their daily task professionally with a compassionate heart. They have been very friendly and welcoming from day one, especially the manager. They look after my nephew like a little brother and always ask me how they can help. Thank you all for making this a
wonderful decision for us.

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Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding service from carers and coordinators. Carers always go above and beyond. Staff are always helpful when we call them and always call back when they say they will. The care my friend receives from Caremark is outstanding.

Reply from Sharon Dhillon, Director at Caremark Bromley

Thank you for your lovely review, I am glad we are providing a great service.


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Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service and care.

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Overall Experience  Overall Experience 5.0 out of 5

We have found Caremark excellent in the care shown to my mother, with dementia, and elderly father, who is her main caregiver. The staff are always helpful, polite and caring. They work with you and acknowledge any concerns and have found them willing to help in all aspects of my mother's personal care.
Communication is sometimes weak but overall acceptable.

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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Caremark Bromley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 74 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 72 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Caremark Bromley is calculated as follows: ( (394 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 437 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Bromley is based on 72 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Sep 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (13)

Sharon

Sharon Dhillon

Job Title: Managing Director

Joined: 2011

Sharon previously worked as an Operations Manager for Royal Mail. Sharon has a wealth of experience in managing large operations.


She set up Caremark (Bromley) in 2011, the company has grown remarkably over the years and continues to provide quality home care to the local residents.


Rosemarie

Rosemarie Duncan

Job Title: Registered Care Manager

Joined: 2011

As we know, working in social care is more than a job, it’s a profession! It takes a certain type of person, someone with fortitude, courage, a bright disposition, and an irresistible passion to succeed. These are all the qualities that Rosemarie possesses as a great manager and leader upholding quality and business development as per CQC standards.


Rosemarie started off her career as a domiciliary care worker only a few years after moving to the United Kingdom, with no previous experience in an industry that was still unrecognized at the time. Over a 20-year span, Rosemarie has transcended from domiciliary care worker to manager of the company she started with, to Registered Manager at Caremark Bromley which delivers over 5000 weekly hours.


Rosemarie’s most recent achievement is establishing a service for children and young people with Autism, learning disabilities, and complex needs. looking after 47 children since launching 3 years ago.


Sara

Sara Saragdin

Job Title: Children Field Care Supervisor

Joined: 2024

Sara has dedicated most of her professional career to working with children, bringing a wealth of experience as a teacher and a trained Special Educational Needs (SEN) specialist. Her expertise lies in creating inclusive, nurturing environments where every child can thrive, regardless of their unique challenges. Sara’s compassionate approach and deep understanding of children’s needs have made her a trusted and impactful educator and advocate for SEN support.


Shannon

Shannon Grover

Job Title: Bromley Care Co-ordinator

Joined: 2019

Shannon coordinates the Bromley area, covering Beckenham, West Wickham & Penge. She has been with Caremark for many years, having experience with the majority of the roles within the care industry.


Shannon has been a carer, senior carer, trainer and deputy manager but has said her favourite role is being a Care Coordinator. She enjoys the challenge and how each day is different from the last.


Kafilat

Kafilat Badmus

Job Title: Recruitment and Training Manager

Joined: 2021

Kafilat is our Training and Recruitment Manager. She began her career with Caremark as a care coordinator and has worked in the field getting to know our clients.


Before joining Caremark, Kafilat worked for 16 years in HR and as a retail induction trainer for M&S, This helped her as she became the training manager, holding fun and engaging training sessions on a weekly basis.


In Kafilat’s words, working in care has been the most rewarding job she has ever had.


Ajay

Ajay Reetun

Job Title: Marketing Administrator

Joined: 2021

Ajay has worked with the company since 2020. He has previously worked in Customer Service but after the Covid lockdown realised his passion was to be helping others.


Ajay started as a Care and Support worker, learning what it means to work in Health and Social care with Caremark Bromley’s variety of service users. Due to his previous experience, he was then invited to work as a Care Coordinator but is now working in recruitment.


Oreoluwa

Oreoluwa Adekanmbi

Job Title: Orpington Care Co-ordinator

Joined: 2023

Oreoluwa Adekanmbi is a passionate advocate for people and for providing care to others. She holds a Masters degree in Security, Intelligence and Diplomacy from the University of Buckingham. Her love for diplomacy stems from her fascination with the complexities of global politics and the desire to create a positive change.


As a solution-focused individual, Oreoluwa is committed to finding practical and sustainable solutions to various social and healthcare issues. Her passion for helping people is evident in her previous work with various organizations, including her previous role as a healthcare assistant.


Oreoluwa’s dedication to providing health care and community service has earned her adequate exposure and experience, and she continues to be inspired towards making a difference in the world. Oreoluwa is currently the Care Coordinator for the Orpington area. 


Chioma

Chioma Ogbonna

Job Title: Children's Care Coordinator

Joined: 2023

Chioma Ogbonna is a dedicated professional hailing from the vibrant city of Port Harcourt, Nigeria, located in the heart of Rivers State. Her journey in education and healthcare has equipped her with a unique set of skills and experiences, making her an invaluable asset to our team.


One of Chioma's most remarkable contributions has been in the realm of special education. She has tirelessly devoted herself to teaching children aged 6-16, specifically those with autism and special needs. Her empathetic approach, coupled with a deep understanding of their unique requirements, has helped transform the lives of countless children and their families.


We are proud to have Chioma Ogbonna as a vital part of our team. Her multifaceted background, compassionate nature, and unwavering commitment to children's well-being make her an exceptional advocate for our company's values. Chioma's presence enriches our work environment and reinforces our mission to create a brighter future for the children we serve.


Donna

Donna Aby

Job Title: Field Care Supervisor

Joined: 2024

Donna brings a wealth of expertise to her role as a Field Care Supervisor, drawing on her extensive experience working within the NHS. Her background makes her an invaluable source of knowledge and guidance for her Care Assistants, ensuring they deliver the highest standard of care. Donna’s leadership and commitment to excellence inspire her team to provide compassionate and professional support to those in their care.


Alice

Alice Njeru

Job Title: Field Care Supervisor

Joined: 2023

Alice Njeru, a committed Field Care Supervisor with over a year at our company, brings extensive experience working with young people. She excels in providing the best healthcare options for long-term support needs. Alice's compassionate approach and dedication to improving the lives of her clients make her an essential member of our team, ensuring comprehensive and personalized care for every individual.


Callum

Callum Aylott

Job Title: Recruitment and Marketing Administrator

Joined: 2017

Callum Aylott, a Recruitment and Marketing Administrator at Caremark Bromley, boasts over 7 years of experience. His extensive knowledge of home care provider policies, combined with his expertise in IT support, recruitment, and digital marketing, ensures the smooth operation and growth of our services. Callum's dedication and skill set make him a pivotal asset to our team, consistently enhancing our recruitment and marketing efforts.


Priyansh

Priyansh Dedhia

Job Title: Accounts Manager

Joined: 2023

As an accomplished Accounting and Finance Professional, I bring over five years of diverse expertise in accounting and tax advisory services within the dynamic Indian market. My extensive background is complemented by an MSc in Professional Accounting from Coventry University London Campus, underpinning my commitment to excellence in financial management.


Currently, I am on the path to attaining the prestigious ACCA professional qualification, demonstrating my dedication to staying at the forefront of industry best practices and regulatory compliance.


Beyond the realms of finance, I am an avid explorer with an insatiable appetite for discovering new destinations and embarking on adventures. This passion not only enriches my personal experiences but also instils a sense of curiosity and adaptability in my professional endeavours.


With a blend of academic excellence, hands-on experience, and a zest for life's adventures, I am poised to contribute significantly to any financial endeavour I undertake. I look forward to leveraging my skills and passion to drive success in the ever-evolving landscape of accounting and finance.


Raj

Raj Vadhan

Job Title: Business Administrator

Joined: 2024

Raj Vadhan is the Business Administrator for Caremark Bromley. With a background as a Business Analyst, Raj brings extensive expertise in strategic planning and operational efficiency. His analytical skills and leadership ensure smooth administration to support the Registered Care Manager. Raj is dedicated to improving care standards and streamlining processes to benefit clients and staff alike.