Caremark Bromley

57 Liddon Road, Bromley BR1 2SR
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9.9 150 Reviews
  • Caremark Bromley, Bromley
Caremark is a home care provider in Bromley, offering flexible care and support services to people at home and local communities.

Caremark provides community care for children and adults within the London Borough of Bromley.

Caremark supports a wide range of clients including the below:

•        Older people
•        Adults requiring dementia care
•        Those requiring end of life support
•        Adults with learning difficulties
•        Adults with physical disabilities
•        Children services, including children with autism
•        Hospital to home service
•        Respite care for parents and family members

We also offer care and support to Children with complex needs such as below:

•       Cerebral Palsy
•       Dyslexia
•       Dyspraxia
•       Speech and Language difficulties
•       Autistic Spectrum Disorder
•       Asperger Syndrome
•       Verbal Dyspraxia
•       ADD/ADHD
•       Physical Disabilities
•       PEG Feeding
•       Complex M&H needs
•       Non Verbal Communicating

The services on offer are flexible and can be arranged according to exact needs. As an example, Caremark can provide companionship, sitting services, full-time care (24 live-in care or overnight support), shopping, light domestic help and meal preparation, taking children to school and outings to encourage social engagement.

Caremark works with every customer and their loved ones to develop an individual and personalised home care plan that suits their needs. This can be as much as 24-hour intensive support or as little as 30 minutes of personal care and support.

Caremark services are extremely flexible and available 24 hours and 365 days a year.

Caremark Bromley are rated a 'Good' September 2019 by the regulatory body CQC.

Care Provided by Caremark Bromley

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rosemarie Duncan (Manager)

Funding & Fees Guide for Caremark Bromley

  • Prices
  • £25+ Per hour


  • Dependent on level of care required.


Total of 150, showing 81-100
9.9

Caremark Bromley has a Review Score of 9.9 (9.854) out of 10, based on 74 reviews in the last 2 years. Over all time Caremark Bromley has 150 reviews.

Overall Experience

  • 127
  • 17
  • 5
  • 0
  • 1

Date Published

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Overall Experience  Overall Experience 5.0 out of 5

I have been receiving twice daily care from Caremark for the past twelve months. I have been extremely satisfied with the care that I have been given and the carers are always cheerful, polite and understanding.

Reply from Rosemarie Duncan, Care Manager at Caremark Bromley

Hello Edina, thank you for such a glowing review and for giving us five stars for everything; it means a lot!


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Overall Experience  Overall Experience 4.0 out of 5

The team supporting my husband are knowledgeable, compassionate and very kind.
They have become almost part of our family.

Reply from Rosemarie Duncan, Care Manager at Caremark Bromley

Hi F, we value feedback like this and would like to thank you for taking the time to leave such a positive review.


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Overall Experience  Overall Experience 5.0 out of 5

The girls/ladies who come and look after my wife are polite, enthusiastic and are keen to help. They do their job well which sometimes can be a challenge, as I well know after having looked after her for over two years. This is better than having her in a care home. They always leave with a smile and
a comment of a good day ahead and that they will look forward to seeing us again tomorrow. They do a hard job with enthusiasm.

Reply from Rosemarie Duncan, Care Manager at Caremark Bromley

Hello B and thank you for taking the time to leave this kind review; we really appreciate it.


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Overall Experience  Overall Experience 4.0 out of 5

The care from Caremark for my wife has been first-class. A great help in maintaining a normal life for both of us.

Reply from Rosemarie Duncan, Care Manager at Caremark Bromley

Hello Donald and thank you for taking the time to leave this review; we are pleased you are happy with the service we provide.


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Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with Caremark for the past three years. Everyone is very kind and caring. When Mum came out of hospital recently she was given a few weeks free care with a different company and we were very dissatisfied so we chose to return to Caremark. We now have complete peace of mind.

Reply from Rosemarie Duncan, Care Manager at Caremark Bromley

Hello Sue, what lovely comments, thank you so much for taking the time, we really appreciate it.


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Overall Experience  Overall Experience 5.0 out of 5

My grandfather is bed-bound and requires assistance a few times a week with his shopping and maintaining his personal hygiene. We are not close by so cannot do this ourselves.
Thank you. I’ll forever be grateful for the kindness shown to my dada. He is treated with so much dignity in what is very
difficult circumstances, no complaints whatsoever from him.

Reply from Rosemarie Duncan, Manager at Caremark Bromley

Hello and thank you for such kind words; we really appreciate you taking the time to leave such a nice review.


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Overall Experience  Overall Experience 5.0 out of 5

We have always had a good experience with Caremark. The live-in carer we have looking after Mum is kind, caring and a lovely person. We would not hesitate in recommending Caremark to anyone.

Reply from Rosemarie Duncan, Manager at Caremark Bromley

Hello and thank you for leaving this review; we are pleased your experience of Caremark is a positive one.


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Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with the excellent service from Caremark (Bromley). I contacted quite a few agencies to try to find some help for my long-term, chronically ill daughter and they came back to me quickly, were very helpful, patient, kind and also very efficient. My daughter's carer is brilliant
and does everything and more that is needed and also, which is very important, will do things using her own initiative which is a great help. We are very happy with Caremark and very grateful to have found them. Thank you!

Reply from Rosemarie Duncan, Manager at Caremark Bromley

Hello Vivien, it's so kind of you to leave this review and we are delighted you are happy with the care we provide to your daughter. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Caremark enough for the care they have shown my husband throughout this past month. I couldn't have coped without them. Their carers are true angels on earth. The professionalism from the office staff has been second to none. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

I receive double-handed care, morning and evening. The carers treat me with respect, offer choices, check my skin regularly. They work great with my PA and wife and I feel safe and well looked after. I see the same carers regularly which helps me a lot with feeling safe.

Reply from Rosemarie Duncan, Manager at Caremark Bromley

Hello Peter and thank you for leaving such a nice, positive review; we are delighted that you are so happy with the care you receive.


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Overall Experience  Overall Experience 5.0 out of 5

Caremark have been excellent for my family over the last eighteen months, very punctual and the carers have been superb for my family in what has been a very challenging time. If I’ve ever had any queries they have been swiftly dealt with and couldn’t thank them enough!

Reply from Rosemarie Duncan, Care Manager at Caremark Bromley

Hello and thank you for taking the time to leave such a nice review about your grandparent's care; we really appreciate you taking the time to do this.


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Overall Experience  Overall Experience 5.0 out of 5

First-class service provided every day. Very thankful, well done to everyone who helps with Dad.

Reply from Rosemarie Duncan, Care Manager at Caremark Bromley

Thank you so much for such a nice review and comments, we really appreciate it.


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Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly, professional. They cater for all my needs, always on time. Very caring, compassionate and understanding. Cheer me up.

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Overall Experience  Overall Experience 5.0 out of 5

It's made my life easier and my mother's.
All carers I've had are nice.

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Overall Experience  Overall Experience 5.0 out of 5

Very good carers - most professional and understanding.

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Overall Experience  Overall Experience 5.0 out of 5

The effort that the team took to look after my brother was of great comfort to myself and the rest of the family. He was not easy at times, due to his illness, but they seemed to have the charm and patience to overcome that and even change his mood.

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Overall Experience  Overall Experience 5.0 out of 5

These people are the most caring and helpful people I have ever met. They exceeded expectations and were always there to offer a helping hand or even a comforting chat. They made my father-in-law laugh and enjoy his time with them! It always sounded like they were having a good time when they were here!
They have helped my family immensely during such a difficult time with their care, compassion and great energy. From the bottom of my heart, I am so grateful for the time they spent with my father-in-law as he definitely enjoyed them being with him!

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Overall Experience  Overall Experience 5.0 out of 5

We have had a great service from Caremark so far. We have waking nights for my daughter who recently went onto a BiPap machine. Professional service and our family love the carer that attends. Relieved a lot of the pressure as a family. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

Outstanding, genuine care. So many thanks for your ongoing support and patience with my mum.

Reply from Sharon Dhillon, Director at Caremark Bromley

Thank you for your lovely comments, we will pass this onto the staff. Your mum is a pleasure to care for.


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Overall Experience  Overall Experience 5.0 out of 5

Lovely, kind, caring, compassionate, supportive and professional people. Can't praise or thank them enough.
So much thought is put into the patient and family needs at such difficult and challenging times of life/death.

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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Caremark Bromley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 74 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 72 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Caremark Bromley is calculated as follows: ( (394 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 437 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Bromley is based on 72 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Sep 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (13)

Sharon

Sharon Dhillon

Job Title: Managing Director

Joined: 2011

Sharon previously worked as an Operations Manager for Royal Mail. Sharon has a wealth of experience in managing large operations.


She set up Caremark (Bromley) in 2011, the company has grown remarkably over the years and continues to provide quality home care to the local residents.


Rosemarie

Rosemarie Duncan

Job Title: Registered Care Manager

Joined: 2011

As we know, working in social care is more than a job, it’s a profession! It takes a certain type of person, someone with fortitude, courage, a bright disposition, and an irresistible passion to succeed. These are all the qualities that Rosemarie possesses as a great manager and leader upholding quality and business development as per CQC standards.


Rosemarie started off her career as a domiciliary care worker only a few years after moving to the United Kingdom, with no previous experience in an industry that was still unrecognized at the time. Over a 20-year span, Rosemarie has transcended from domiciliary care worker to manager of the company she started with, to Registered Manager at Caremark Bromley which delivers over 5000 weekly hours.


Rosemarie’s most recent achievement is establishing a service for children and young people with Autism, learning disabilities, and complex needs. looking after 47 children since launching 3 years ago.


Sara

Sara Saragdin

Job Title: Children Field Care Supervisor

Joined: 2024

Sara has dedicated most of her professional career to working with children, bringing a wealth of experience as a teacher and a trained Special Educational Needs (SEN) specialist. Her expertise lies in creating inclusive, nurturing environments where every child can thrive, regardless of their unique challenges. Sara’s compassionate approach and deep understanding of children’s needs have made her a trusted and impactful educator and advocate for SEN support.


Shannon

Shannon Grover

Job Title: Bromley Care Co-ordinator

Joined: 2019

Shannon coordinates the Bromley area, covering Beckenham, West Wickham & Penge. She has been with Caremark for many years, having experience with the majority of the roles within the care industry.


Shannon has been a carer, senior carer, trainer and deputy manager but has said her favourite role is being a Care Coordinator. She enjoys the challenge and how each day is different from the last.


Kafilat

Kafilat Badmus

Job Title: Recruitment and Training Manager

Joined: 2021

Kafilat is our Training and Recruitment Manager. She began her career with Caremark as a care coordinator and has worked in the field getting to know our clients.


Before joining Caremark, Kafilat worked for 16 years in HR and as a retail induction trainer for M&S, This helped her as she became the training manager, holding fun and engaging training sessions on a weekly basis.


In Kafilat’s words, working in care has been the most rewarding job she has ever had.


Ajay

Ajay Reetun

Job Title: Marketing Administrator

Joined: 2021

Ajay has worked with the company since 2020. He has previously worked in Customer Service but after the Covid lockdown realised his passion was to be helping others.


Ajay started as a Care and Support worker, learning what it means to work in Health and Social care with Caremark Bromley’s variety of service users. Due to his previous experience, he was then invited to work as a Care Coordinator but is now working in recruitment.


Oreoluwa

Oreoluwa Adekanmbi

Job Title: Orpington Care Co-ordinator

Joined: 2023

Oreoluwa Adekanmbi is a passionate advocate for people and for providing care to others. She holds a Masters degree in Security, Intelligence and Diplomacy from the University of Buckingham. Her love for diplomacy stems from her fascination with the complexities of global politics and the desire to create a positive change.


As a solution-focused individual, Oreoluwa is committed to finding practical and sustainable solutions to various social and healthcare issues. Her passion for helping people is evident in her previous work with various organizations, including her previous role as a healthcare assistant.


Oreoluwa’s dedication to providing health care and community service has earned her adequate exposure and experience, and she continues to be inspired towards making a difference in the world. Oreoluwa is currently the Care Coordinator for the Orpington area. 


Chioma

Chioma Ogbonna

Job Title: Children's Care Coordinator

Joined: 2023

Chioma Ogbonna is a dedicated professional hailing from the vibrant city of Port Harcourt, Nigeria, located in the heart of Rivers State. Her journey in education and healthcare has equipped her with a unique set of skills and experiences, making her an invaluable asset to our team.


One of Chioma's most remarkable contributions has been in the realm of special education. She has tirelessly devoted herself to teaching children aged 6-16, specifically those with autism and special needs. Her empathetic approach, coupled with a deep understanding of their unique requirements, has helped transform the lives of countless children and their families.


We are proud to have Chioma Ogbonna as a vital part of our team. Her multifaceted background, compassionate nature, and unwavering commitment to children's well-being make her an exceptional advocate for our company's values. Chioma's presence enriches our work environment and reinforces our mission to create a brighter future for the children we serve.


Donna

Donna Aby

Job Title: Field Care Supervisor

Joined: 2024

Donna brings a wealth of expertise to her role as a Field Care Supervisor, drawing on her extensive experience working within the NHS. Her background makes her an invaluable source of knowledge and guidance for her Care Assistants, ensuring they deliver the highest standard of care. Donna’s leadership and commitment to excellence inspire her team to provide compassionate and professional support to those in their care.


Alice

Alice Njeru

Job Title: Field Care Supervisor

Joined: 2023

Alice Njeru, a committed Field Care Supervisor with over a year at our company, brings extensive experience working with young people. She excels in providing the best healthcare options for long-term support needs. Alice's compassionate approach and dedication to improving the lives of her clients make her an essential member of our team, ensuring comprehensive and personalized care for every individual.


Callum

Callum Aylott

Job Title: Recruitment and Marketing Administrator

Joined: 2017

Callum Aylott, a Recruitment and Marketing Administrator at Caremark Bromley, boasts over 7 years of experience. His extensive knowledge of home care provider policies, combined with his expertise in IT support, recruitment, and digital marketing, ensures the smooth operation and growth of our services. Callum's dedication and skill set make him a pivotal asset to our team, consistently enhancing our recruitment and marketing efforts.


Priyansh

Priyansh Dedhia

Job Title: Accounts Manager

Joined: 2023

As an accomplished Accounting and Finance Professional, I bring over five years of diverse expertise in accounting and tax advisory services within the dynamic Indian market. My extensive background is complemented by an MSc in Professional Accounting from Coventry University London Campus, underpinning my commitment to excellence in financial management.


Currently, I am on the path to attaining the prestigious ACCA professional qualification, demonstrating my dedication to staying at the forefront of industry best practices and regulatory compliance.


Beyond the realms of finance, I am an avid explorer with an insatiable appetite for discovering new destinations and embarking on adventures. This passion not only enriches my personal experiences but also instils a sense of curiosity and adaptability in my professional endeavours.


With a blend of academic excellence, hands-on experience, and a zest for life's adventures, I am poised to contribute significantly to any financial endeavour I undertake. I look forward to leveraging my skills and passion to drive success in the ever-evolving landscape of accounting and finance.


Raj

Raj Vadhan

Job Title: Business Administrator

Joined: 2024

Raj Vadhan is the Business Administrator for Caremark Bromley. With a background as a Business Analyst, Raj brings extensive expertise in strategic planning and operational efficiency. His analytical skills and leadership ensure smooth administration to support the Registered Care Manager. Raj is dedicated to improving care standards and streamlining processes to benefit clients and staff alike.