Bluebird Care Welwyn & Hatfield

Marquess House, 35 Salisbury Square, Hatfield AL9 5AF
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10 50 Reviews
  • Bluebird Care Welwyn & Hatfield, Hatfield
Bluebird Care (Welwyn & Hatfield) has been providing regulated care service since 2013.

Bluebird Care (Welwyn & Hatfield) supports adults of all ages with a variety of care needs such as personal care, cooking meals, medication support, house cleaning, shopping, escorting people doctors appointments and/or other social activities.

The areas they support people include all postal towns within Welwyn Hatfield District, Broxbourne, Hoddesdon, Cheshunt, Cuffley, Welham Green and surrounding areas.

The registered manager has been with the service for over 6 years and has many years of experience providing care at home services within the home. Several other members of the office management team have also been with Bluebird Care (Welwyn & Hatfield) for several years too so they have a well established, experienced and committed team.

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Care Provided by Bluebird Care Welwyn & Hatfield

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ellen Bennett (Manager)

Bluebird Care Welwyn & Hatfield Reviews (50)

Total of 50, showing 21-40
10

Bluebird Care Welwyn & Hatfield has a Review Score of 10 (9.972) out of 10, based on 24 reviews in the last 2 years. Over all time Bluebird Care Welwyn & Hatfield has 50 reviews.

Overall Experience

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Review from Elizabeth F (Sister of Client) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always professional and kind to my brother. Have worked to gain his trust, nothing is too much trouble. Always assisting with any requests for taking out on day trips and doctors appointments.

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Review from J W (Daughter of Client) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been using Bluebird Care agency for nearly a year, for care for my mother. The company and all carers are always there for all of my mother's needs and do all tasks required. I have no problems getting hold of any managers if I need more help or any questions. Would definitely recommend Bluebird
Care agency.

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Review from M R (Client) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are fantastic.

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Review from A C (Husband of Client) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased both with the initial approaches/involvement and afterwards with the excellent standard of care, attention to detail and loving care provided by the carers from Bluebird.

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Review from M S (Daughter of Client) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls were lovely to my dad and he enjoyed their visits. the care enabled him to stay in his own home which he appreciated.

Reply from Ellen, Manager at Bluebird Care Welwyn & Hatfield

Thank you for taking the time to leave us such a wonderful review. We will be sure to share your lovely feedback with the team which cared for your dad.


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Review from S P (Son of Client) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well-trained, generally experienced care workers who work hard and treat elderly parents with care and respect. Undertake personal care and housework. Arrive promptly and work the full-time. Contact with the office is good. Given the high level of performance, I consider this to be good value for money.

Reply from Ellen, Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for taking the time to leave us such a positive and detailed review.


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Review from Frederick F (Client) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You have a team of very nice ladies, every one a winner. Highly recommend them all.

Reply from Ellen, Registered Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for taking the time to leave us such a wonderful review. We pride ourselves on only choosing the most caring people to join our team and it is lovely to hear your feedback as a customer. I will be sure to share the positive feedback with the care team.


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Review from Susan B (Client) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial contact by telephone to Bluebird Care, the visit to asses my personal needs and requirements and the placement of wonderful carers, my experience has been one of care, courtesy and consideration by all members of staff. A truly wonderful team who has the client's welfare, happiness
and safety as a priority. Well done, Bluebird.

Reply from Ellen, Care Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for taking the time to describe your whole experience with Bluebird Care. We will be sure to share your wonderful feedback with the carers who supported you.


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Review from Janet B (Daughter of Client) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers went above and beyond in the care of Mum. They were so polite and efficient, and nothing was too much trouble for them. Mum loved all of the carers, and they all were fond of her. Excellent service. Highly recommend.

Reply from Ellen, Care Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for taking the time to leave us such a lovely review. We will be sure to pass on the wonderful feedback to the small, dedicated care team which supported your mum.


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Review from Denise H (Wife of Client) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird looks after my husband four hours per week on a Wednesday and Thursday. He gets on ever so well with his carer, and also, Bluebird made sure he has the same person because he doesn't like change. Also, any changes that I need to know; they are ever so good at letting me know.

Reply from Ellen, Care Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for taking the time to leave us such a wonderful review. We will be sure to share your feedback with the small team of carers who help support your husband.


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Review from J D (Wife of Client) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were lovely and so helpful. I give them 10 out of 10.

Reply from Louise, Registered Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for taking the time to leave us such a wonderful review.


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Review from Janice W (Wife of Client) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care, the different personalities, and the kindness of the staff. They have been a godsend and life-changing. I have been able to spend time with my husband at the end of his life without worrying about cleaning, washing etc. I find when I know something needs doing it's usually
already done!.

Reply from Louise, Manager at Bluebird Care Welwyn & Hatfield

We know what a challenging time it can be for families when they are caring for a loved one near the end of their life and we are really glad to hear we have been able to support you to care for your husband. Thank you so much for taking the time to leave us a review.


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Review from D G (Daughter of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has recently started with my dad and I can honestly say all the girls are lovely, understanding, very professional and most importantly have my dads needs at the forefront. My dad is also very happy with his care needs and the encouragement given to him.

Reply from Louise, Manager at Bluebird Care Welwyn & Hatfield

I am really pleased to hear how happy you are with the care we are providing for your father. I will be sure to share your very positive feedback with our wonderful team of carers. Thank you so much for taking the time to leave us such a lovely review.


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Review from Jessie S (Client) assisted by family/friend published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although it was a short experience, the client enjoyed the company of all the carers who were very cheerful and respectful.

Reply from Louise, Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for taking the time to leave such a wonderful review. It is really important for us that we provide the highest quality care possible for those we care for and are always really pleased to hear from family members of people in our care who take the time to provide us feedback.


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Review from M A (Granddaughter of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without the lovely Bluebird girls, our last moments wouldn't have been as special as they were. The team always come in good spirits and gave the best care to my nan. Regardless of nans ability they always spoke to her. All of the heartache of the process has turned into memories we will treasure forever.
To everyone at Bluebird, you are amazing and we as a family will be forever grateful.

Reply from Louise, Registered Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for taking the time to leave us such a wonderful review.
We very much appreciated the trust you and the family had in us in caring for your nan and I will be sure to share your kind comments with the small team of carers who cared for her.


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Review from John C (Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but praise for your carers. They are all pleasant and efficient, every visit is highly successful.

Reply from Louise, Registered Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for taking the time to leave us such a wonderful review.
We are really pleased to hear you have nothing but praise for our carers and will be sure to share this great feedback with the team.


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Review from B P (Wife of Client) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Bluebird Care agency provide a very valuable service for my husband and I. They are reliable, very responsible and work efficiently and always on time. They look smart and are charming ladies, well trained. The review was very thorough and satisfactory.

Reply from Louise, Registered Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for taking the time to write us such a wonderful review about the care we provide for you and your husband. We are really happy to hear you are both so happy with the care provided by us and I will be sure to share your positive comments with the team.


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Review from P H (Client) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird is very good and organised. My carer is very caring. I prefer Bluebird.

Reply from Louise, Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for taking the time to leave us a review. We are really pleased to hear you are happy with the care delivered by us. It is really important to us the people we support receive high-quality care at home and it is great to see that reflected in your review.


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Review from J J (Daughter of Client) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We covered all areas of mums care extremely happy with the service provided.

Reply from Louise, Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for taking the time to leave us such a wonderful review.
It is always great to hear such positive feedback from the family members of the people we care for.
We will be sure to let the team of carers who care for your mum how happy you are with the care and service overall.


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Review from Rosemary B (Client) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very obliging and kind and it has been a pleasure to have them in our home.

Reply from Louise, Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for taking the time to leave us such a wonderful review. We will be sure to share your positive feedback with the team of carers who support you.


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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Bluebird Care Welwyn & Hatfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Bluebird Care Welwyn & Hatfield is calculated as follows: ( (140 Excellents x 5) + (4 Goods x 4) ) ÷ 144 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Welwyn & Hatfield is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by Bluebird Care Welwyn & Hatfield to this inspection report

We were really pleased to be one of the first care at home providers in Welwyn Hatfield to be rated OUTSTANDING at being responsive in meeting the care needs of the people we support in the community.


Awards / Recognitions (7)

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