Bluebird Care Welwyn & Hatfield

Marquess House, 35 Salisbury Square, Hatfield AL9 5AF
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10 50 Reviews
  • Bluebird Care Welwyn & Hatfield, Hatfield
Bluebird Care (Welwyn & Hatfield) has been providing regulated care service since 2013.

Bluebird Care (Welwyn & Hatfield) supports adults of all ages with a variety of care needs such as personal care, cooking meals, medication support, house cleaning, shopping, escorting people doctors appointments and/or other social activities.

The areas they support people include all postal towns within Welwyn Hatfield District, Broxbourne, Hoddesdon, Cheshunt, Cuffley, Welham Green and surrounding areas.

The registered manager has been with the service for over 6 years and has many years of experience providing care at home services within the home. Several other members of the office management team have also been with Bluebird Care (Welwyn & Hatfield) for several years too so they have a well established, experienced and committed team.

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Care Provided by Bluebird Care Welwyn & Hatfield

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Ellen Bennett (Manager)

Bluebird Care Welwyn & Hatfield Reviews (50)

Total of 50, showing 41-50
10

Bluebird Care Welwyn & Hatfield has a Review Score of 10 (9.972) out of 10, based on 24 reviews in the last 2 years. Over all time Bluebird Care Welwyn & Hatfield has 50 reviews.

Overall Experience

  • 48
  • 2
  • 0
  • 0
  • 0

Date Published

50
4
9
24
26

Review from Peter G (Client) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring service. Treated with dignity at all times.

Reply from Louise, Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for taking the time out from your day to leave us such a lovely review. It is wonderful to hear your feedback and we are really pleased to hear you feel the care you receive is excellent.


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Treated with Dignity

Value for Money

Review from Mark H (Client) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They're all good company and have been very kind and helpful.

Reply from Louise, Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for taking the time to leave us such a positive review. We are always happy to such wonderful feedback from somebody we care for in their own home. I will be sure to let the team of carers who support you know how pleased you are with the level of care you are receiving.


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Review from C S (Daughter of Client) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff that comes to my home to look after my dad have been so caring and have cared for my dad like I would. Thank you Bluebird Care.

Reply from Louise, Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for taking the time to leave us a review. It is always great to hear such positive feedback from family members. I will be sure to let the team know how pleased you are with the care your dad is receiving from us.


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Treated with Dignity

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Review from Valerie O (Mother of Client) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly and efficient in everything they do.

Reply from Louise, Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for taking the time to leave us a such a wonderful review. It is always great to hear such positive feedback from a family member of somebody we care for. We will be sure to share your comments with the team and will let them all know how friendly and efficient you said they all are.


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Treated with Dignity

Value for Money

Review from R S (Client) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be better. They help me with everything.

Reply from Louise, Care Manager at Bluebird Care Welwyn & Hatfield

Thank you for taking the time to leave us such a lovely review. We are really pleased to hear how happy you are with your care.


We will be sure to share your positive feedback with the team.


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Management

Treated with Dignity

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Review from M S (Client) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. Carers are very helpful and consistent.

Reply from Louise at Bluebird Care Welwyn & Hatfield

Thank you for taking the time to leave us a review and praising our care at home service. We are really pleased you find our Carers very helpful. We know they will be really pleased to hear it.


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Treated with Dignity

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Review from A M (Client) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very friendly, kind and comforting. Very relaxed with them coming into my home. No problems at all.

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Treated with Dignity

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Review from A S (Son of Client) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All your staff are first class.

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Treated with Dignity

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Review from A B (Daughter of Client) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the overall service given. The carers are very professional, friendly and caring. We are very pleased.

Reply from Louise at Bluebird Care Welwyn & Hatfield

Thank you very much for taking the time to write a review about us. It really means a lot to us, as our team are passionate about providing the highest quality care at home possible and it is great to hear from family members who are very pleased with our service.


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Review from P J (Daughter of Client) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we have been very pleased with the care given to my father. He is happy which is the main thing. Some carers are more thorough than others. Some will go beyond what is asked whereas others will do what is needed and that is it. If issues are brought to my attention, when the office is told,
it is dealt with.

Reply from Louise at Bluebird Care Welwyn & Hatfield

Thank you for taking the time to review our service. It's great to hear that you are very pleased with the care we provide for your father and that you have recognised some of the girls for going beyond the call of duty. We are passionate about providing the highest quality care possible and will share this feedback with our whole team so that they know what a good job they are doing.


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Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Bluebird Care Welwyn & Hatfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Bluebird Care Welwyn & Hatfield is calculated as follows: ( (140 Excellents x 5) + (4 Goods x 4) ) ÷ 144 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Welwyn & Hatfield is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by Bluebird Care Welwyn & Hatfield to this inspection report

We were really pleased to be one of the first care at home providers in Welwyn Hatfield to be rated OUTSTANDING at being responsive in meeting the care needs of the people we support in the community.


Awards / Recognitions (7)

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Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Welwyn & Hatfield to verify any information. View our terms and conditions. Bluebird Care Welwyn & Hatfield has a Platinum Service – more info.