Caremark Solihull

1st Floor, 221 Stratford Road, Shirley, Solihull B90 3AH
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9.7 24 Reviews
  • Caremark Solihull, Solihull
Caremark Solihull is a trustworthy care company which provides care to local vulnerable people. They have a passion to support clients to live independently in their own homes by offering a unique experience moulded around their comfort.

Their Beliefs, their way of thinking when providing care is very simple. It has never changed, will never change and it resonates through everything they do. Caremark believes that their customers are the most important people for their business, their care and support workers are the most important people in their business, and a socially responsible business is of utmost importance for everyone.

They provide essential support to the vulnerable people in society and so, the quality of care and comfort provided by Caremark's services will be high and assured, creating a loving and caring environment. Caremark Solihull has the end goal of wanting to help individuals find their independence, living in the comfort of their own homes and encouraging people to be comfortable and trust Caremark's carers to help care for loved ones.

Caremark has experience looking after all kinds of people, from young and old, injured and ill, to those with physical and mental challenges, as well as the loved ones of carers in need of a respite break.

In fact, this goes for anyone who would benefit from help with things like: Personal Care Light Domestic Tasks Medication assistance Companionship Shopping calls Assistance with meals Help with accessing the community or attending events Live in care Overnight care as well as a host of other services that make life easier and help to maintain health, or speed up recovery.

You will receive regular social care visits and services to suit your personal needs from 30 minutes of care through to 24 hour live-in care.

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Care Provided by Caremark Solihull

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sonjha Young (Registered Care Manager)

Funding & Fees Guide for Caremark Solihull

  • Prices

  • Visits start from £18.96
    Live-In Care daily rates starting from £178.58

  • Concessions are available for longer care visits.

Caremark Solihull Reviews (24)

Total of 24, showing 1-20
9.7

Caremark Solihull has a Review Score of 9.7 (9.688) out of 10, based on 13 reviews in the last 2 years. Over all time Caremark Solihull has 24 reviews.

Overall Experience

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Review from Margaret W (Partner of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third company i have had dealings with, for my son, and they are by far the best! They are always helpful, the staff go above and beyond to provide the care needed.......the carers are always there to provide whatever care my son needs. I am more than happy with the company.

Reply from Herkesh Malhi, Owner at Caremark Solihull

Thank you so much for your kind words and for taking the time to share your experience with Caremark Solihull. We are truly delighted to hear that our home care support has made a positive difference for your son and your family.Our team is dedicated to providing compassionate, high-quality care, and knowing that we have met your expectations means the world to us. We will be sure to pass on your appreciation to our carers, as it will mean so much to them.If there's anything more we can do to support you, please don't hesitate to reach out. We look forward to continuing to provide the best possible care for your son.


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Review from C P (Wife of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have only needed this service recently, but grateful that it is available. One or two teething problems, but the response to any requests has been positive. Personal care is excellent. Time keeping has been difficult due to bad weather and road problems, snow, ice, traffic, trust it will be better
when spring arrives. So good to know that my husband is being well looked after if I need to be out. Carers are friendly and respond well to us both.

Reply from Herkesh Malhi, Owner at Caremark Solihull

Thank you so much for your kind words and positive feedback. We are truly grateful for the trust you've placed in us to support your husband. It's heartwarming to hear that you've had such a positive experience with our care services. Our team at Caremark Solihull is dedicated to providing compassionate, high-quality care, and it's wonderful to know that our efforts are making a difference in your lives. We will make sure to pass on your lovely comments to the team - they'll be thrilled to hear them! If there's ever anything more we can do to support you or your husband, please don't hesitate to contact us.


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Review from Pete L (Son of Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum required an initial small level of care as she was struggling with some of the day-to-day things she used to be able to do for herself. Caremark stepped in and provided twice daily visits to provide that care. As time passed Mum became more in need of help and Caremark immediately increased the
care level without any issues. The senior care manager visited Mum on a number of occasions to check in and ensure the care package being delivered was appropriate.
The actual care provided by the carers was superb, not only did they perform their tasks well based on a detailed care plan, but they also showed empathy and kindness to my mum. It was more than just the job.
Unfortunately Mum became ill and recently passed away. Throughout this time Caremark took time to send their best wishes to my mum which I know brought happiness that she was not forgotten.

Reply from Herkesh Malhi, Owner at Caremark Solihull

I wanted to take a moment to personally thank you for leaving such a positive review about the care we provided for Mum. Your kind words mean the world to our team. We are truly grateful that you took the time to share your experience. It's wonderful to hear that we made a positive difference in your mum's life and that our care met your expectations. Thank you once again for your trust and support. If there's anything more we can do for you or your family, please don't hesitate to reach out.


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Review from Julie W (Daughter of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I write this review with the utmost honesty and sincerity and strongly advise you do not employ this care provider. Our experience with this company proved the management is false, unprofessional and really does not care. They may fool you while attaining your custom but in time their true colours will
show. They caused my elderly parents extreme stress which impacted their mental health with their lies and lack of professionalism. Sadly the only thing they really care about is money. They are extremely false, you will sense the falseness when you meet them but do not make the mistake of giving them the benefit of the doubt as with time you will question the care of your loved ones. Some but not all of the carers were wonderful but due to the poor management, there is no way I could not write this review to warn others.

Reply from Herkesh Malhi, Owner at Caremark Solihull

We sincerely apologise for the distress your parents experienced, and we appreciate your honest feedback. It deeply concerns us that our services fell short of your expectations, and we take these issues seriously. We understand the gravity of the impact on your parents' mental health and empathise with the stress they endured.
Our commitment to providing compassionate and reliable care remains unwavering, and we're actively implementing measures to enhance our management practices. While we are grateful for your acknowledgement of some dedicated carers, we recognise this does not negate the overall negative experience.
We assure you that your concerns will contribute to our ongoing efforts to improve service quality. Our goal is to learn from this experience, rectify any shortcomings, and ensure a better experience for all our customers. Thank you for bringing these issues to our attention; we would welcome the opportunity to address your specific concerns directly.


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Review from Joanne A (Client) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has been fantastic. I have been using their service for a year now and they have helped enable me so I can enjoy being at home with my family and build my strength and independence. I had fractures a month before my son was born and was bed-bound in my lounge. The carers have always been extremely
kind and caring and have always put me at ease. Everyone is approachable and supportive. I would definitely recommend their service to others. I love how personal the service is and how I can talk to management easily. Thank you.

Reply from Herkesh Malhi, Owner at Caremark Solihull

Thank you so much for taking the time to write such a kind and thoughtful review about your care experience. Your words are truly appreciated, and we are delighted to hear that you are having a positive and personal experience with us. We strive to provide the best care possible, and your feedback is invaluable to us. If there's anything else we can do for you, please don't hesitate to reach out.


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Review from Robert H (Son of Client) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had received extremely poor home care service from another provider. So was apprehensive about starting with a new one. However, we couldn’t have been more wrong. From the director of the company down, there is a clear ethos of care for their clients. We were never let down and are happy to prompt
this wonderful care organisation.

Reply from Herkesh Malhi, Owner at Caremark Solihull

We understand that choosing a care service can be a significant decision and we are honoured that you placed your trust in us. Your review not only encourages our team but also helps potential clients make informed choices based on real experiences. Your words serve as a testament to our dedication and the quality of service we aim to provide. Thank you.


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Review from Paul S (Client) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Caremark for four years, we did go through a not-so-good patch for a while last year due to staff leaving who had been with Caremark for some time but I am pleased to say the last twelve months have been a good improvement and having a member of staff, in particular, in the office doing
the coordinating has made things more consistent again. All the carers are very pleasant and helpful and the times of visits are on time again. Well done everyone and a special thanks to the carers who do my morning calls when the hard work is done.

Reply from Herkesh Malhi, Owner at Caremark Solihull

Thank you for your feedback, I will share this with the team, I'm sure they'll be delighted. The care sector has been going through a very difficult time over the past few years but after weathering the storm, we again have a strong team to support you at home and have a complete professional team in the office. It's really nice to hear your positive feedback, especially about the office team that works to ensure a positive experience for you and carers. It's always a delight to support you and we look forward to many years ahead.


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Review from Karen B (Wife of Client) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take the time to thank Caremark for all the kindness, understanding and patience that you have shown my husband. I know his needs are challenging at times but wanted to express how grateful I am. Thank you for your care and support, I greatly appreciate it. You are making such a difference.
With
sincere thanks.

Reply from Herkesh Malhi, Owner at Caremark Solihull

We have a very well-trained team to support in specialised areas. Thank you for your kind and thoughtful words. It's always a pleasure and delight to help and support your husband. Thank you once again.


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Review from Stephen C (Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a Caremark client for just over six years. All the carers are very kind and meet my care requirements perfectly. They visit at a time which is appropriate and perform all the tasks in an efficient manner. For example, setting up my tea maker and making me a sandwich for the following day.
I have built up a good rapport with all the Caremark staff and look forward to many more years working with them.

Reply from Herkesh Malhi, Owner at Caremark Solihull

Thank you, the service we provide for you is always tailored to your needs and we're thrilled that it meets your care requirements perfectly. We have enjoyed every minute with you and also look forward to many years with you too.


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Review from A R (Daughter of Client) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so thankful to the staff at Caremark for looking after my mum so well. I have the best carers who pay attention to detail and converse in her home language. Everything is well-maintained and left tidy. My mum is happy with her care and looks forward to seeing her carers. The management team are
brilliant, always willing to help and keep in touch with any updates. A very professional yet personal service.

Reply from Herkesh Malhi, Owner at Caremark Solihull

All of Mum's regular carers love going in to support Mum. It's so nice that you have spent the time to write some touching words about all the team. Would like to say you're a lovely family too. We look forward to continuing the support for Mum.


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Review from Lilian D (Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the help I receive from Caremark. The staff are all keen to help with personal care and housekeeping in hoovering and washing floors. Today I had my hair washed.

Reply from Herkesh Malhi, Owner at Caremark Solihull

We all love to come out to support and see you, it's really nice to read your beautiful comments. Thank you.


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Review from Brian T (Son of Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service and personnel.

Reply from Herkesh Malhi, Owner at Caremark Solihull

It's always a pleasure to go in to help and support Mum. Thank you for your warm words.


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Review from Muriel P (Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received excellent service from Caremark, from the initial assessment meeting with the manager and all the visits I have received from the staff. They are hard-working, very friendly and will do anything I ask them to do to help me.

Reply from Herkesh Malhi, Owner at Caremark Solihull

Thank you so much, we're all thrilled to hear your kind words.


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Review from Rosemary K (Client) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had very good care from this agency and would have them again. I have felt very safe and all the carers are friendly with me, so I have been able to ask questions etc.
I would gladly use the agency again but hope it won't be necessary for a while.

Reply from Herkesh Malhi, Manager at Caremark Solihull

It's been a pleasure to support both yourself and your husband for many years. You have always been a delight and we thank you for your kind words, it means a lot to us.


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Review from Merrick W (Husband of Client) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the team.

Reply from Herkesh Malhi, Manager at Caremark Solihull

Thank you so much for your kind words. It's always a pleasure to support your loved one.


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Review from Jennie B (Friend of Client) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark came highly recommended and they do not disappoint. All of the carers who visit are professional, reliable, efficient and thorough. However, most of all they are friendly and engage with my friend creating a supportive relationship. It's a huge relief to know that Caremark are involved and
ready to help. Communications with the management team have also been excellent, happy to recommend Caremark Solihull for anyone who needs care and support.

Reply from Herkesh Malhi, Manager at Caremark Solihull

Thank you very much for your thoughtful words. We take pride in the care and support we provide to all our service users. It makes our day when we hear nice feedback.


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Review from Dee P (Friend of Client) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good company. Nothing too much for them, very good communication and support. Friendly staff. experienced and caring people. Great management, very helpful.

Reply from Herkesh Malhi, Manager at Caremark Solihull

Thank you so much for your nice feedback. Even during the difficult times, you have also been there to help. It's also been a pleasure for our team to care for and support.


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Review from Lara S (Client) published on 5 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care company from management to my carers, all my carers are professional and considerate. All my carers create a relaxed atmosphere and always put me at ease. I suffer from anxiety but my carers will make me feel comfortable and relaxed. Thank you to all my carers.

Reply from Herkesh Malhi, Manager at Caremark Solihull

Thank you so much for your review. It's so nice to hear that our carers are making a positive difference for you. We take pride in the person-centred approach to our care and when we hear the difference we are making, we know we are doing it right. Thank you once again.


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Review from Sufyan C (Son of Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very beginning Caremark (Solihull) have been an amazing service provider. Initial meeting with one member of staff was thorough, with everything explained and they took their time to listen to the needs of my mother. The carers they provided did a fantastic job with the care and development
of my mother who suffered a severe brain stroke. We requested to have the same carer for my mother and Caremark (Solihull) did everything within their power to meet our request. The carer did an amazing job and really helped my mothers development. The carers did not just come and perform their duties but ensured they provided their care with a smile. I had all the confidence in their care abilities for my mother and I would not look anywhere else in the future and would highly recommend Caremark (Solihull).

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Review from M H (Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark are a great team, helpful and genuinely care.

Reply from Herkesh Malhi, Manager at Caremark Solihull

It's a pleasure to help you, you are always so happy and delightful. Thank you for your kind words.


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Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for Caremark Solihull is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for Caremark Solihull is calculated as follows: ( (68 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 77 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Solihull is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (4)

Sonjha

Sonjha Young

Job Title: Registered Care Manager

Joined: 2021

Sonjha has worked within Health and Social Care for 7 years and has been a Carer, Care Coordinator and Registered Care Manager. Sonjha said, “I have always found it very rewarding to work in social care and always maintain a constant focus on high-quality care delivery and customer service.


Sonjha has completed her level 2 QCF in Health and Social Care, level 5 QCF in Leadership and Management, Level 2 in The Principles of Dementia Care and many other distance learning courses to further her skills and knowledge in the health and social care sector. As well as a trained trainer in Medication Administration, Dementia, End of Life, Moving and Handling of people, Safeguarding Adults, Basic Life Support and CPR as well as being a Mental Health First Aider.


Sonjha is confident that she can bring her skills, knowledge and experience gained over the years together with her passion for high-quality care and support to the forefront of the business to help Caremark Solihull strive to become the provider of choice within the Solihull borough.


Herkesh

Herkesh Malhi

Job Title: Managing Director

Joined: 2018

Herkesh understands care needs to be tailored to you. He will take the time to understand your needs and work with you to deliver your home care.
The Caremark team enjoy what they do because it makes a difference to people’s lives and are proud of what we’re achieving.


They aim to be your carer of choice based on referrals, testimonials and demonstrated care.


Chloe

Chloe

Job Title: Care Coordinator

Joined: 2022

Chloe joined Caremark as a Care Assistant in early 2022 before progressing to the role of Care Coordinator. Chloe has built positive working relationships with both customers and her colleagues and feels that this aids her in having greater understanding of customer needs and what works best for them, as well as her colleagues, in order to continue delivering a high quality standard of care.

Chloe has completed her level 3 QCF in Health and Social Care to further progress in her role and is determined to use this knowledge to support the business in maintaining effective support to individuals and make a difference!


Kiran

Kiran

Job Title: Field Care Supervisor

Joined: 2021

Kiran started her career in care as a carer with Caremark. Soon she progressed to becoming the Field Care Supervisor. She is dedicated and determined to provide service of a high standard and looks forward to engaging with her customers on a personal level.


Kiran is confident her interpersonal skills can enable her to approach care specially formulated for an individual’s needs and will continue to provide her support every step of the way. She is further enhancing herself by completing her level 5 in Leadership in Health and Social Care so that she can excel with her deliverance of service. Kiran has a very good rapport with all the team and believes support and understanding towards her team members is just as important as it is for customers.


She is certain to leave a positive impact on all those she interacts with along the way!


Frequently Asked Questions about Caremark Solihull

What Type of Services does Caremark Solihull offer?

Caremark Solihull offers Home Care.

How many Carers does Caremark Solihull employ?

Caremark Solihull employs 38 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Solihull to verify any information. View our terms and conditions. Caremark Solihull has a Platinum Service – more info.