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Concessions are available for longer care visits.
Caremark Solihull has a Review Score of 9.7 (9.688) out of 10, based on 13 reviews in the last 2 years. Over all time Caremark Solihull has 24 reviews.
Review from Rose C (Daughter of Client) published on 10 March 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Herkesh Malhi, Manager at Caremark Solihull
We are thrilled to hear that you are happy with the care we provide for Mum. Thank you very much for your kind words. At Caremark Solihull we take pride in the support we provide our clients and family, it's always pleasant to receive good feedback. Thank you once again.
Staff
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Management
Treated with Dignity
Value for Money
Review from Michelle P (Daughter of Client) published on 1 December 2020
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Herkesh Malhi, Manager at Caremark Solihull
Thank you very much, we take pride to ensure our support is always personal. It's also nice to hear mum is comfortable with our carers and it's a pleasure to be able to help.
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Treated with Dignity
Value for Money
Review from Ian W (Son of Client) published on 30 November 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Herkesh Malhi, Owner at Caremark Solihull
Thank you for your touching words, it's nice to know that you are happy with the care and support we are giving your dad. It's always a pleasure to help support dad.
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Treated with Dignity
Value for Money
Review from Caroline A (Niece of Client) published on 30 November 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Herkesh Malhi, Manager at Caremark Solihull
We are truly humbled by such a lovely review. Thank you so much for taking the time to write such kind words about our amazing team. We are so happy to be supporting your uncle, he's an amazing person and so rewarding to see the progress he is making with the support of our Care and Support Workers.
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Value for Money
The Review Score of 9.7 (9.688) out of 10 for Caremark Solihull is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.688 for Caremark Solihull is calculated as follows: ( (68 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 77 Ratings = 4.688
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Caremark Solihull is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Apr 2019
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Job Title: Registered Care Manager
Joined: 2021
Sonjha has worked within Health and Social Care for 7 years and has been a Carer, Care Coordinator and Registered Care Manager. Sonjha said, “I have always found it very rewarding to work in social care and always maintain a constant focus on high-quality care delivery and customer service.
Sonjha has completed her level 2 QCF in Health and Social Care, level 5 QCF in Leadership and Management, Level 2 in The Principles of Dementia Care and many other distance learning courses to further her skills and knowledge in the health and social care sector. As well as a trained trainer in Medication Administration, Dementia, End of Life, Moving and Handling of people, Safeguarding Adults, Basic Life Support and CPR as well as being a Mental Health First Aider.
Sonjha is confident that she can bring her skills, knowledge and experience gained over the years together with her passion for high-quality care and support to the forefront of the business to help Caremark Solihull strive to become the provider of choice within the Solihull borough.
Job Title: Managing Director
Joined: 2018
Herkesh understands care needs to be tailored to you. He will take the time to understand your needs and work with you to deliver your home care.
The Caremark team enjoy what they do because it makes a difference to people’s lives and are proud of what we’re achieving.
They aim to be your carer of choice based on referrals, testimonials and demonstrated care.
Job Title: Care Coordinator
Joined: 2022
Chloe joined Caremark as a Care Assistant in early 2022 before progressing to the role of Care Coordinator. Chloe has built positive working relationships with both customers and her colleagues and feels that this aids her in having greater understanding of customer needs and what works best for them, as well as her colleagues, in order to continue delivering a high quality standard of care.
Chloe has completed her level 3 QCF in Health and Social Care to further progress in her role and is determined to use this knowledge to support the business in maintaining effective support to individuals and make a difference!
Job Title: Field Care Supervisor
Joined: 2021
Kiran started her career in care as a carer with Caremark. Soon she progressed to becoming the Field Care Supervisor. She is dedicated and determined to provide service of a high standard and looks forward to engaging with her customers on a personal level.
Kiran is confident her interpersonal skills can enable her to approach care specially formulated for an individual’s needs and will continue to provide her support every step of the way. She is further enhancing herself by completing her level 5 in Leadership in Health and Social Care so that she can excel with her deliverance of service. Kiran has a very good rapport with all the team and believes support and understanding towards her team members is just as important as it is for customers.
She is certain to leave a positive impact on all those she interacts with along the way!
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Solihull to verify any information. View our terms and conditions. Caremark Solihull has a Platinum Service – more info.
