Q Care Ltd (Cardiff Branch)

Alexandra Gate Business Centre, Fford Pengham, Cardiff CF24 2SA
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2.5 14 Reviews
  • Q Care Ltd (Cardiff Branch), Cardiff
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Care Provided by Q Care Ltd (Cardiff Branch)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hayley Thomas (Area Manager)
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Q Care Ltd (Cardiff Branch) Reviews (14)

2.5

Q Care Ltd (Cardiff Branch) has a Review Score of 2.5 (2.500) out of 10, based on 1 reviews in the last 2 years. Over all time Q Care Ltd (Cardiff Branch) has 14 reviews.

Overall Experience

  • 10
  • 3
  • 0
  • 0
  • 1

Date Published

14
0
1
1
13

Review from Rob H (Son-in-law of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely appalling, unprofessional and incompetent management.
Having challenged the timings of the visits to my mother-in-law, I was misled by and ignored by management for my requests for a meeting. Q Care failed to adhere to its own policies and procedures. It seems that when challenged management
shows their real incompetence and unprofessionalism.
Management did not acknowledge my last email, but 24 hours later they withdrew care support to my 86-year-old mother-in-law, who has dementia, apparently, this was a "management decision" It is now 22:15 hours and I have just spent the last 7 hours trying to arrange care for my mother-in-law. This is all down to the uncaring, unprofessional and incompetent management, who choose to suppress concerns rather than discuss them in a transparent and professional manner. I wish to emphasise that the issues were not about the actual carers who attended my mother-in-law's home, they were exceptional and professional at all times.

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Treated with Dignity

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Review from David L (Son of Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother and I were initially a little worried about how my father would react to having carers coming into the house to look after him, as he became highly anxious after his stroke. However, we didn't need to worry, as the carers have all been very kind and treated my dad well. He is now very relaxed
with all the carers and even looks forward to seeing them. I cannot recommend the carers enough. A fantastic and professional team.

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Treated with Dignity

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Review from H F (Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very good experience with Q Care this year. In my initial review before being taken on by Q Care I outlined my requirements. I asked that I have younger carers as I am quite young myself. I also asked that I have the same people coming to me each week so that I can get to know them and
have consistency of care. The staff in the office have always been very approachable and have always done everything they can to meet my needs. When I phone, the staff are always very polite and courteous. In regards to the carers, they have all been very friendly and approachable, I have always felt comfortable to ask for what I need. They have all been very helpful and have always been very positive and open minded to my disability. My experience has been very positive with Q Care, this is very much appreciated and makes such a difference to my quality of life.

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Review from Michelle W (Daughter of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used the services of Q Care on many occasions over the last year or so. While I took my father to hospital appointments Q Care carers came in to look after my mother who has Dementia. The carers were very professional, but also so kind and patient. My mother really enjoyed spending time with
the girls and I was reassured that my mother was in safe hands. I cannot recommend the company highly enough.

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Review from J B (Client) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Q Care quite a while now and I'm happy with all the carers.

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Review from C S (Partner of Client) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Q Care for the past few months and are very happy with the care received. The team have been brilliant, caring, understanding and sympathetic. Nothing is too much trouble. They are punctual on each visit.

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Review from S D (Daughter of Client) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been receiving care from Q Care for the last four months and has been happy with the carers. He has gained trust with some of the carers and sings their praises. They are friendly and provide good service and ensure his needs are met.

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Review from S S (Daughter of Client) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Q Care staff have been very friendly and care for my mother very well. All the staff who come to the house provide a wonderful service and take care of my mother extremely well. They are always happy and cheerful when they come.

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Review from J R (Client) assisted by family/friend published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care I received. All carers I have met have been exceptional. They have taken care of my needs very well.

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Review from C H (Daughter-in-law of Client) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been receiving care from Q Care for approximately seven years. The care she has received has been excellent. My mother in law has mental health issues and great patience and understanding is required which the carers have always demonstrated. She receives care four times a day and
they have rarely not been able to fulfil the caring needs. During these months of virus, they have gone the extra mile as my mother in law has been very difficult. As senior citizens ourselves, they have been a great support and we could not have managed without them.

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Review from D B (Daughter of Client) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad received care from Q Care during the last month of his life. He couldn't speak highly enough of the care he received. He enjoyed the 'chats' he had with the carers and felt comfortable with them in his own home. As a family, we were so grateful for the kind and caring nature you showed towards
our dad (husband). Thank you.

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Review from R J (Client) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Help is provided each morning to aid showering and dressing each morning.
This is done very efficiently by regular staff, (Q Care) who are familiar with my needs and routine.

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Review from N P (Client) assisted by family/friend published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Q Care for about six years. All the care staff we have now are very caring and kind and will go out of their way to help me. We could do with more of the staff learning to do the catheter bag and statlock, otherwise, all going well.

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Review from Darren B (Nephew of Client) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care and always on time.

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Current Review Score: 2.5 (2.500)

Overview of Review Score

The Review Score of 2.5 (2.500) out of 10 for Q Care Ltd (Cardiff Branch) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.5 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.500 for Q Care Ltd (Cardiff Branch) is calculated as follows: ( (3 Goods x 4) + (3 Very Poors x 1) ) ÷ 6 Ratings = 2.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Q Care Ltd (Cardiff Branch) is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (2)

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Frequently Asked Questions about Q Care Ltd (Cardiff Branch)

What Type of Services does Q Care Ltd (Cardiff Branch) offer?

Q Care Ltd (Cardiff Branch) offers Home Care.

How many Carers does Q Care Ltd (Cardiff Branch) employ?

Q Care Ltd (Cardiff Branch) employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Q Care Ltd (Cardiff Branch) to verify any information. View our terms and conditions. Q Care Ltd (Cardiff Branch) has a Basic Service – more info.