Unique Senior Care | Warwickshire

Suite 5A & 5B, Hatton Rock Business Centre, Hatton Rock, Stratford-upon-Avon CV37 0NQ
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9.8 66 Reviews
  • Unique Senior Care | Warwickshire, Stratford-upon-Avon
Unique Senior Care’s Warwickshire head office provides outstanding home care and live-in care services to support older people who would like to continue to live in the comfort of their own homes, for as long as possible.

It is a fully regulated service, as recognised by the Care Quality Commission (CQC), with a team of friendly, professional and empathetic Caregivers, who are dedicated to providing outstanding care, from as little as one hour a week to 24 hours a day, seven days a week live-in care. They design personalised care plans to meet clients’ specific needs and wishes, for either short-term periods of respite, or longer-term, and offer support with personal care, mobility, medications, housekeeping, transportation, companionship and cooking.

All Caregivers receive tailored training, equipping them with the skills needed to best look after people living with dementia and Parkinson’s, and for people who require palliative end-of-life care, ensuring that your loved ones get the care they deserve. Their flexible services are available across Warwickshire in Stratford-upon-Avon, Leamington Spa, Warwick and surrounding areas. Choosing care can feel daunting, but Unique Senior Care can help, simply call today.

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Care Provided by Unique Senior Care | Warwickshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nikki Culkeen (Registered Manager)

Funding & Fees Guide for Unique Senior Care | Warwickshire

  • Prices

  • Hourly Care (min 1 hour per visit).


    Mon to Fri - 8am and 8pm - £41.00 per hour
    Mon to Fri - 8pm and 8am - £42.00 per hour
    Sat & Sun - 8am and 8pm - £43.00 per hour
    Sat & Sun - 8pm and 8am - £45.00 per hour.


    Sleep over rate between 10pm and 7am £275.00 per night.
    Companionship support or respite – all services, but off peak £75.00 per booking - Service must be a 2½ hour period not starting before 10am and finishing no later than 4pm


    Live In Care - £1,785 per week
    Live In Respite, Palliative or Complex care - £2,100 per week
    Couples Live in Care - £2,240 per week
    Couples Live In Respite, Palliative or Complex care - £2,485 per week.

  • At Unique Senior Care we offer a clear and straightforward pricing structure for our live-in care services. We aim to provide the very best care that reflects our outstanding service standards. Our fees cover your complete care service, including the initial consultation, provision of care above and management of our service. There are no additional fees for your Caregiver's travel to and from your home (additional trips i.e shopping, appointments, leisure are chargeable at 50p per mile) For your fully personalised care package quote, please get in touch with one of our friendly and expert care advisors or discover more on our website.

Unique Senior Care | Warwickshire Reviews (66)

Total of 66, showing 21-40
9.8

Unique Senior Care | Warwickshire has a Review Score of 9.8 (9.791) out of 10, based on 25 reviews in the last 2 years. Over all time Unique Senior Care | Warwickshire has 66 reviews.

Overall Experience

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Review from Deborah S (Niece of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique Senior Care has been providing my aunt with daily care for the last 2 years. In that time I have got to know the individual carers that go in daily and help my aunt with food, medicine and general wellbeing. They are always punctual, caring, and a pleasure to be around. Unique have always been
on hand to support, talk through anything in a crisis and generally be part of the family. Thank you all so much! We couldn't support my aunt without you.

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for taking the time to write in with your glowing review of our service. It is always a pleasure for us to hear about the difference we are able to make not only to our clients, but also their wider family. The consistency, punctuality and caring characters we employ really reflect our values and desire to do our absolute best and your review reflects this completely. We will make sure that the team involved are aware of what you have said. Thank you once again.


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Review from Becky B (Daughter of Client) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the service Unique Senior Care offers. My mum has carers come in three times a week for an hour to check on my mum, who has Alzheimer’s. We started these visits so Mum would be having mental stimulation talking to people as she was experiencing sundowning moments in an afternoon.
It certainly helped her. I would recommend Unique Senior Care to others.

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Review from C P (Son of Client) published on 31 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique provides daily care in the afternoons for my father who suffers from Alzheimer’s. This care has successfully provided a measure of respite for my mother and has eased Dad’s path through the sundowner period. Unique have impressed with their ability to finesse the hours of this care as the caring
requirement has become more defined. In large part, this is because of the excellent communication derived from having a friendly single point of contact at their main office; e-mails and phone calls have been dealt with very quickly. We have been pleased with the attention Unique pay to successfully matching their carers to the customer; Mum and Dad both enjoy the company of their selected carers.

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Review from Sue H (Daughter of Client) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so helpful and understanding. My parents both suffer from vascular dementia and as a main carer, I find some days very difficult. All I have to do is pick up the phone and they can normally fulfil any wishes I have. The carers show loads of patience and compassion towards my parents,
always giving them time to fulfil tasks. I literally sit back and let them do their job. Cannot recommend them highly enough.

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Review from Charlotte S (Client) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client with Unique Senior Care since December 2021. I am in my early thirties so don’t let the 'senior' bit put you off!
I have a complex condition which requires double-up care for moving and handling and so much more. I have a regular team of Unique carers who are so lovely and so
skilled that they work seamlessly with my PAs from a separate company. This has significantly improved the quality and continuity of my care to enable me to live my best life.
My dog also absolutely adores my Unique team and waits with excited anticipation for their every visit!

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Review from Lilian C (Client) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff I have been in contact with have been pleasant, friendly and helpful. I just wish you could give me help on Saturday mornings.

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for writing in with your positive review of our service. It is really pleasing to read that we have been able to provide a pleasant and helpful service that is meeting your needs. We always aim to do our very best and treat our clients as if they are our own family members. Your question about additional visits has been raised with the team and we will be in touch accordingly. Thank you once again.


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Review from S W (Son of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has a variety of needs, centered on support and companionship. Although his needs and hopes vary, partially due to confusion at the age of eighty-eight, Unique Care respond swiftly and with huge levels of support. Knowing they are always there, provides security and comfort to my father but
also to his family and friends knowing they assist proactively and reactively as needs require.

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thanks you for writing to homecare.co.uk with your really positive review. We are thrilled to hear that the team have been able to adjust to reflect his daily needs. We are always keen to ensure that we provide a service which not only meets his expectations, but also reduces the anxieties for family members too, and you have kindly confirmed that this has been your experience. Thank you once again.


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Review from Julie B (Daughter of Client) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very resistant to putting any kind of care in place, but Unique Care have provided friendly, reliable people. My mum has a regular carer and backup carer, whom she has come to know and now relies on this service weekly and looks forward to the shopping trips and the company. The team answer
phone calls quickly and are great at giving advice. They are experienced and understanding about entering someone's home, especially someone who is not keen on the idea at first. We absolutely recommend them.

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for taking the time to write such a positive review, which is really appreciated. It is heartening for us to hear that we have addressed your Mum's resistance to care and that things are meeting her (and your) expectations. Our focus is always on doing the best for our clients, by providing the most appropriate caregivers from our team, who are carefully matched to their individual preferences. Thank you too for your kind recommendation.


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Review from Viv C (Daughter of Client) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was so set against having a carer, however, Unique has worked wonders. Unique paired a particular carer with my mum after careful consideration and now, from being so set against having anyone looking after her, she looks forwards to her visits and is comfortable with the carer giving her
a shower and getting her dressed. The carer is seen as a friend rather than someone who is doing a job. Definitely one in a million. Many thanks.

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for your positive review. We are delighted to hear that our service has addressed your Mum's initial hesitations and is providing the level of support which you have outlined. We take our time to carefully match our caregivers to the specific expectations of the people who use our service. Thank you once again.


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Review from D L (Daughter of Client) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was reluctant to have carers for years but, after a spell in hospital, finally agreed to some help. We've been really pleased with Unique Senior care both for overall customer service and the carers going to help Mum. A service that provides huge peace of mind!

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for your very positive review and also for taking the time to write in, it's very much appreciated. We are delighted to hear that your Mum is really benefitting from the care and support we are providing. The peace of mind for you is equally important, and your review will be really helpful to others who face similar challenges. Thank you once again.


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Review from Neil S (Son of Client) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service provided since started using Unique Senior Care in January 2022. Excellent care and support provided to Father. Regular contact and information provided to us on how services have been provided. Would highly recommend

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for taking the time to write in with a glowing 5-star review and also for stating that you would highly recommend us too, it's very much appreciated. We are really pleased to hear that you are happy with the service we provide to your father. The team really enjoy their visits with him and it's good to know that the contact and communication is responsive. Thank you once again.


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Review from A T (Daughter-in-law of Client) published on 4 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very happy with Unique care. My mother-in-law looks forward to seeing her carers. They have also been quick to spot any signs of infections. The lady in the office who schedules all the visits, is very responsive and helpful.

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Review from Rona B (Daughter of Client) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care provided by Unique Senior Care since March 2017. The carers are extremely helpful, kind and patient. They are punctual and we are satisfied in all ways, providing a very good standard of care.

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for taking the time to write in with a five star review. We are always really pleased to hear that we have provided the best service. It is really reassuring to know that our staff are helpful, kind and patient and especially as the service is one which stretches over four years. We are delighted to have your family member as a client and our team absolutely love their visits. Thank you once again.


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Review from J B (Client) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique carers are very efficient, kind and thoughtful. Requested tasks are performed exactly to the schedule requested and to a high standard.

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for your first class review. We are really pleased to read that our team have been efficient, kind and thoughtful, with regards to your needs. We set our standards high so that our clients get the best service. Thank you once again.


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Review from June P (Client) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just had a leg operation. I use Unique twice a week to take me shopping or to have a coffee. After my operation, I had a live-in carer for four days and three days, three times a day. They were excellent and gave me peace of mind as my family work. I had excellent carers, nothing was too much
trouble. They are my friends. Thank you so much.

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for writing in with such a positive review. It is always very rewarding for us to hear that our service has met the needs of our clients by being flexible and responsive to a changing situation. This is exactly what we set out to do for all clients, but in your case it has worked extremely well. We are delighted that you are delighted. Thank you once again.


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Review from R W (Client) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carers were always on time. One showed an interest in how I was as well as doing all the tasks that are needed, such as breakfast and every meal. They also attended to all the help I needed, when I came out of hospital, with regard to washing etc.

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for writing in with this positive review of Unique Senior Care. It is pleasing for us to hear that our service has met your expectations and has been very punctual. It is also focused on ensuring you received all of the appropriate support following your discharge from hospital. Thank you once again.


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Review from J B (Client) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From July until November, I needed first of all daily help and as I improved, help was needed less. Everything has been done to the highest standard and all carers are kind and supportive. Receiving a monthly timetable was useful and punctuality good. There is little more that I can say other than
I would recommend Unique Care most highly.

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for taking the time to write in with such positive feedback. It is always good to hear that we have done exactly what you needed to help you through this time. Our service is designed to change as our clients' needs change and it is so nice to hear that you have made positive progress too. Thank you once again.


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Review from Shirley B (Daughter of Client) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked for suitable carers, it was hard to find reliable people. I contacted Unique Senior Care and although it's early days, straight away it feels as though they have always been here. My Dad is well looked after by experienced, personable, caring people who are also local. Great find. It puts
our minds at rest.

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for taking the time to write in with your Five Star review. It is really pleasing to hear that we have made a good start and that you are very happy with the service we are providing. We do our best to ensure our clients get the best. Thank you once again.


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Review from Amanda W (Daughter of Client) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Unique care firstly before my father passed away to support my mother with his care, and now sadly also with my mother who has Alzheimer's'. The two main carers are wonderful. One looked after my dad and is now looking after my mum, and is a great friend to my mum and goes over and above.
The second, who is newer, has been brilliant at supporting Mum in her diet and so many other things. I don't know the others so well, but have no complaints. The office has been great at managing the various medical appointments. I would definitely recommend them.

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for taking the time to write in with such a detailed and positive review of our service. Your positive endorsement is clear in that you have returned to us to care for your mother following the positive experience you received from us caring for your father previously. The confirmation of consistency of Caregiver is a value that we truly believe makes the difference for all of our clients and is something we are particularly focused on. Our service is personalised and the fact that you have referred to one of our Caregivers as a friend is also reflective of our focus on ensuring a quality service. Thank you once again.


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Review from K L (Daughter of Client) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely caring and thoughtful service. No 'hard sell'. Given me great peace of mind. I would recommend them to anyone.

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for taking the time to send in such a positive '5 star' review. We really do appreciate that you would recommend us to anyone as a result of your past and current experience of us caring for your family member. Thank you once again.


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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Unique Senior Care | Warwickshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Unique Senior Care | Warwickshire is calculated as follows: ( (117 Excellents x 5) + (31 Goods x 4) ) ÷ 148 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unique Senior Care | Warwickshire is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (2)

Nikki

Nikki

Job Title: Registered Care Manager

We are delighted that Nikki is the Registered Manager for our service in Stratford on Avon.


With over 20 years of care experience, she started her career in care at the age of 16, working in a care home looking after the elderly, whilst also studying at college to gain her Health and Social Care qualifications


Nikki is now a very experienced Care Manager, having worked in a range of different care settings from private and public hospitals, care homes, home care and including 18 years working with Mencap supporting people with Learning Disabilities.


A huge advocate of elderly care at home, Nikki fully understands the benefits of physical and mental wellbeing of both her clients and her support team and she truly believes in the right for everyone to be able to live safely, with respect and dignity in the comfort of their own home, surrounded by the things they know and love.


Nikki loves getting to know our customers and their families, as they are all unique. She also understands the benefits of listening to their life stories, and hearing about their interests and wider families; as this enables her team to really know the people they are caring for and make each visit count and make them happy.


Outside of work, Niki has two children, two dogs – one of which weighs more than her two children and enjoys getting out in the countryside for a family walk.


Nyree

Nyree

Job Title: Care Supervisor

Nyree is a Care Supervisor in our Warwickshire office and works alongside Nikki our Registered Manager.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unique Senior Care | Warwickshire to verify any information. View our terms and conditions. Unique Senior Care | Warwickshire has a Platinum Service – more info.