Unique Senior Care | Warwickshire

Suite 5A & 5B, Hatton Rock Business Centre, Hatton Rock, Stratford-upon-Avon CV37 0NQ
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9.8 66 Reviews
  • Unique Senior Care | Warwickshire, Stratford-upon-Avon
Unique Senior Care’s Warwickshire head office provides outstanding home care and live-in care services to support older people who would like to continue to live in the comfort of their own homes, for as long as possible.

It is a fully regulated service, as recognised by the Care Quality Commission (CQC), with a team of friendly, professional and empathetic Caregivers, who are dedicated to providing outstanding care, from as little as one hour a week to 24 hours a day, seven days a week live-in care. They design personalised care plans to meet clients’ specific needs and wishes, for either short-term periods of respite, or longer-term, and offer support with personal care, mobility, medications, housekeeping, transportation, companionship and cooking.

All Caregivers receive tailored training, equipping them with the skills needed to best look after people living with dementia and Parkinson’s, and for people who require palliative end-of-life care, ensuring that your loved ones get the care they deserve. Their flexible services are available across Warwickshire in Stratford-upon-Avon, Leamington Spa, Warwick and surrounding areas. Choosing care can feel daunting, but Unique Senior Care can help, simply call today.

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Care Provided by Unique Senior Care | Warwickshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nikki Culkeen (Registered Manager)

Funding & Fees Guide for Unique Senior Care | Warwickshire

  • Prices

  • Hourly Care (min 1 hour per visit).


    Mon to Fri - 8am and 8pm - £41.00 per hour
    Mon to Fri - 8pm and 8am - £42.00 per hour
    Sat & Sun - 8am and 8pm - £43.00 per hour
    Sat & Sun - 8pm and 8am - £45.00 per hour.


    Sleep over rate between 10pm and 7am £275.00 per night.
    Companionship support or respite – all services, but off peak £75.00 per booking - Service must be a 2½ hour period not starting before 10am and finishing no later than 4pm


    Live In Care - £1,785 per week
    Live In Respite, Palliative or Complex care - £2,100 per week
    Couples Live in Care - £2,240 per week
    Couples Live In Respite, Palliative or Complex care - £2,485 per week.

  • At Unique Senior Care we offer a clear and straightforward pricing structure for our live-in care services. We aim to provide the very best care that reflects our outstanding service standards. Our fees cover your complete care service, including the initial consultation, provision of care above and management of our service. There are no additional fees for your Caregiver's travel to and from your home (additional trips i.e shopping, appointments, leisure are chargeable at 50p per mile) For your fully personalised care package quote, please get in touch with one of our friendly and expert care advisors or discover more on our website.

Unique Senior Care | Warwickshire Reviews (66)

Total of 66, showing 41-60
9.8

Unique Senior Care | Warwickshire has a Review Score of 9.8 (9.791) out of 10, based on 25 reviews in the last 2 years. Over all time Unique Senior Care | Warwickshire has 66 reviews.

Overall Experience

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Review from S W (Daughter of Client) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care. Attention to detail depends on which carer attends. Personal care is very good. The carers are always chatty and friendly and engage well. Meals are reheated and sometimes overheated, but good, on the whole. Some carers miss early signs of infections - this has been raised with them. The
care, on the whole, is very good. Interception for skin issues/sores is generally good. Liaise with incontinence team - very good. Keeping next of kin informed is improving.

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Review from J B (Friend of Client) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique Senior Care has provided an amazing service. They have been helpful, flexible and quick to respond. The care they provide is excellent. In addition, when my friend was admitted to hospital the carer present went the extra mile, reassuring my friend until help arrived. Since then they have followed
up regularly and been quick to answer questions.

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for taking the time to provide such positive feedback. We are delighted to read that you are describing our service as amazing and excellent. We always do our best and like to go the extra mile for each and every one of our clients. Thank you once again.


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Review from Irene P (Client) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff I have had have been so, so good to me and I get on well with them.

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for taking the time to write this review. It is really nice for us to get a 'five star' review and also to hear that you get on well with the team of Caregivers we are providing. Thank you once again.


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Review from Susan L (Wife of Client) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique Senior Care provide high-quality care for my husband. They are reliable and communicate well. All of the carers are polite, caring and empathetic. They listen well and are understanding. I would highly recommend Unique Senior Care - a well-run, second to none care agency.

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for your very positive feedback. We are really pleased to read that you rate us as ‘second to none’ and also that you believe your husband is getting the caring and understanding support he needs. Thank you once again.


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Review from B P (Client) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No real problems. Staff are normally excellent. Management communication can be a little hit and miss. Has improved in the last three months.

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for taking the time to write in with positive feedback. We do appreciate your comments and it is satisfying to hear that our team of Caregivers are excellent. We will take on board your comment about communication being a little hit and miss (but having improved over the last three months) at our next team meeting. Thank you once again.


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Review from Maggie K (Client) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After an accident that left me unable to do much, I reached out for help. Both the office staff and caregivers were really helpful, setting up care immediately. All of the caregivers I met went beyond to help and allowed me to keep my sanity.

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for your wonderful feedback. It is really pleasing to read that our service delivered the required support during your hour of need. We work really hard to make sure our clients receive prompt, responsive and compassionate care and support to help them in whatever way they need help. We knew that our swift response was critical. Thank you once again.


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Review from J F (Son of Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the quality of care and friendly staff. My mum's carer quickly established a strong rapport, was always ready to go the extra mile - eg, brought her own soup maker. Also, she scoured the house to find extra things to do without being asked, such as wiping doorknobs.

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for taking the time to provide such lovely feedback. We are delighted to hear that our caregivers are going the extra mile with your Mum and ensuring that we deliver such a personalised service. It is this which we believe makes a real difference to her, as well as the rest of the family. Thank you once again.


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Review from P S (Son of Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really appreciate the thought and care taken to make the visits interesting and enjoyable for my mother. She now looks forward to the company and it brightens up her day.

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for taking the time to provide us such lovely feedback. We are delighted to hear that your mother looks forward to her visits and that the team are able to make a such positive impact to her day. As you know, we have taken the time to find team members that have really made a connection with her, as this makes such a difference. Thank you once again.


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Review from B C (Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the girls to be very cheerful, helpful and professional. I am usually kept informed of any changes to my programme.

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for taking the time to send in such positive feedback, We are delighted to have you as a client and I know from meeting you personally over the years, that you have always been really pleased with the team. We do appreciate the comments and the top ratings you have given us. Thank you once again.


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Review from M W (Son of Client) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In January 2021 I came to stay with my mother as I was concerned about her well-being. I recognised on this stay that she needed ongoing support. Unique Senior Care | Warwickshire were recommended by another professional. My contact with Unique Senior Care | Warwickshire from the office, to supervisors
to carers was exceptional. As a senior social worker, I have been impressed by the agencies paperwork, efficient, human compassion, respectful listening and matching of excellent carers to my mother. Thank you.

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Review from Margey F (Client) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the carer that I have.

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for taking the time to provide such positive feedback. We are really pleased to hear that you are happy with the service. Our strapline of "People above all else" is what keeps us focused on delivering the best quality care and support.


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Review from M S (Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable service. Flexible and cooperative. Good level of satisfaction.

Reply from Philip Maundrill, Director at Unique Senior Care | Warwickshire

Thank you for taking the time to provide us with positive feedback. We are delighted to hear that you pleased with our service and that the team have proven to be flexible and cooperative. Our strapline of "People above all else" is what drives our standards of care and support.


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Review from Sheila W (Client) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with the care provided. All the carers arrive on time unless delayed by traffic hold-ups.

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Review from B C (Husband of Client) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team is a happy band of girls doing a good job.

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Review from J B (Client) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant people work well and thorough.

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Review from G E (Wife of Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, we have nothing to complain about and are very happy with the organisation and particularly the carers who are very competent and friendly. I would certainly recommend them. I find it difficult when we have changes in staff, however, our needs have changed over time and we have now settled
down. I hope in our requirements and theirs.
We do find them expensive and occasionally the timing can be awkward especially if they turn up earlier than expected. This can be intrusive if we are watching a particularly interesting programme on television.

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Review from Rosemary W (Friend of Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a live-in carer for a mutual client - carers from Unique Senior Care come to give me breaks. I gained a lot of information about our client from the girls as they were in place already when I came. I found them to be really helpful. As we are in an area with limited bus service, a couple of the
girls in their own time took me out on my break to give me a change of scenery. They are also very good with the lady who I care for.

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Review from Shirley C (Wife of Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with our care. Very friendly carers, great with personal care and very helpful with light household duties.
A great start to each day.

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Review from Rod T (Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of the standard of care provided by all the carers from Unique Senior Care. I could leave my wife with them completely confident that they would help, entertain and provide any assistance that was necessary. I agree the cost is high but the standard of the carers is even
higher

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Review from H A (Daughter of Client) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, the level of care is excellent. Inevitably levels of competence among carers vary slightly but all appear committed to clients in their care and are very kind and caring.

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Unique Senior Care | Warwickshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Unique Senior Care | Warwickshire is calculated as follows: ( (117 Excellents x 5) + (31 Goods x 4) ) ÷ 148 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unique Senior Care | Warwickshire is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (7)

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Meet the Team (2)

Nikki

Nikki

Job Title: Registered Care Manager

We are delighted that Nikki is the Registered Manager for our service in Stratford on Avon.


With over 20 years of care experience, she started her career in care at the age of 16, working in a care home looking after the elderly, whilst also studying at college to gain her Health and Social Care qualifications


Nikki is now a very experienced Care Manager, having worked in a range of different care settings from private and public hospitals, care homes, home care and including 18 years working with Mencap supporting people with Learning Disabilities.


A huge advocate of elderly care at home, Nikki fully understands the benefits of physical and mental wellbeing of both her clients and her support team and she truly believes in the right for everyone to be able to live safely, with respect and dignity in the comfort of their own home, surrounded by the things they know and love.


Nikki loves getting to know our customers and their families, as they are all unique. She also understands the benefits of listening to their life stories, and hearing about their interests and wider families; as this enables her team to really know the people they are caring for and make each visit count and make them happy.


Outside of work, Niki has two children, two dogs – one of which weighs more than her two children and enjoys getting out in the countryside for a family walk.


Nyree

Nyree

Job Title: Care Supervisor

Nyree is a Care Supervisor in our Warwickshire office and works alongside Nikki our Registered Manager.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unique Senior Care | Warwickshire to verify any information. View our terms and conditions. Unique Senior Care | Warwickshire has a Platinum Service – more info.