Burley's Home Care Services
The Coach House, 36 Southampton Road,
Christchurch
BH24 1JD
Burley's Home Care Services has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Burley's Home Care Services has 103 reviews.
Review from J H (Cousin of Client) published on 6 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you for your lovely review; we are so pleased that we were able to assist you in your time of need and support you with caring for your cousin and that he has settled so well and is able to stay at home where he chooses to be.
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Review from E D (Client) assisted by family/friend published on 6 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you for this review; we are very happy to hear that our carers are meeting all your care needs and will pass this lovely response on to the team.
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Review from Michael L (Client) published on 29 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you for your lovely review and we are so pleased to be providing you with our services, we will pass on your feedback to our lovely team.
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Review from L L (Client) published on 22 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you very much for your review and we will ensure that your time slots are met to your liking we will pass on to the team your lovely review.
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Review from J C (Client) published on 20 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you so much, we are very pleased to be providing a service to you and will send your feedback to our lovely carers.
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Review from Thomas P (Client) assisted by family/friend published on 8 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you so much for your review. Your kind comments have been passed onto our lovely team of carers.
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Review from J H (Client) published on 3 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you so much for your review, we are so pleased that you are enjoying our services and are well cared for by our team.
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Review from M T (Client) published on 3 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you so much for your review. We have been able to ensure all your needs are now met and you are happy with the service provided.
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Review from J P (Daughter of Client) published on 3 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you so much for the review you have provided and we are so pleased that you are happy and we are meeting all your needs.
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Value for Money
Review from E W (Client) published on 22 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you so much for taking the time to complete a review for Burley's. Feedback on our service is always appreciated and we are pleased that your experience of working with us is so positive. We aim to please both service users and families.
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Review from P W (Client) published on 9 February 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you so much for your review, we are so pleased that you are happy with the live-in carer and the support they provide.
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Review from M L (Client) published on 3 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you so much for taking the time to complete a review. Being able to pass on positive comments to the team is always good for morale. Hearing the carers are attentive to our clients and put a strong emphasis on gaining consent is important to us and evidences our aim, to provide person-centred care and ensure those we support have the option to remain in their own homes.
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Review from E B (Daughter of Client) published on 12 March 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
We would like to say thank you for such a lovely review from you.
I am so very pleased that you are happy with the care we provide to you and your loved one and I will pass on to the team your lovely review and we are so pleased to continue caring for you and providing you with an excellent service when you need it.
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Review from S P (Client) published on 14 November 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you for your lovely review, we are so pleased we are able to make a difference and we will pass thanks to our wonderful team.
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Review from A D (Daughter of Client) published on 8 November 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you very much for your lovely review, that is such good news to know, that the care you receive from Burleys Home care, meets all your father's expectations. I will pass your feedback onto the team.
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Review from K S (Client) published on 24 August 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Management
Treated with Dignity
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Review from G M (Client) assisted by family/friend published on 31 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
What a lovely review, we will pass your comments on to our wonderful team and are so pleased you are happy and pampered.
Staff
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Treated with Dignity
Value for Money
Review from A H (Client) published on 31 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you for providing a review, and we are very happy to be providing care to you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from N G (Client) published on 31 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you for your very kind review, it is very much appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A B (Client) published on 31 March 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Natasha Choto, Registered Home Care Manager at Burley's Home Care Services
Thank you for your review, it is very kind of you and we will pass it on to the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 10 (10.000) out of 10 for Burley's Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Burley's Home Care Services is calculated as follows: ( (72 Excellents x 5) ) ÷ 72 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Burley's Home Care Services is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Oct 2017
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Job Title: Registered Manager & Director
Joined: 2009
"Home care should feel like an extension of family."
I have dedicated over 30 years of my life to the care sector, and home care remains my passion. Born and raised in Ringwood, I’ve always been driven by a desire to make a meaningful difference in people’s lives. My experience spans hands-on care, care management, training, and regulatory compliance, reinforcing my belief that everyone should feel safe, respected, and empowered in their own home.
For me, home care is not just about meeting needs—it’s about listening, understanding, and ensuring that clients have real choices. At Burleys Home Care, we don’t believe in a one-size-fits-all approach. Instead, we create bespoke care plans that honour each individual’s preferences, routines, and dignity, allowing them to continue living life on their own terms in the comfort of home.
Arranging care for a loved one can feel like a big decision, with so much to consider. That’s why I make it my mission to be a friendly face, a listening ear, and a trusted guide for families navigating this journey. Whether you need support understanding care options, guidance with dementia care, or simply reassurance that your loved one is in safe hands, I’m always happy to help. As a Dementia Champion, I am particularly passionate about ensuring families feel supported, informed, and confident in their decisions.
For me, Burleys Home Care isn’t just a business—it’s about care and support that makes a real difference. Every day, I feel privileged to be part of a service that helps families, supports individuals, and brings peace of mind to those who need it most.
My Philosophy: “Everyone has the right to feel safe, valued, and in control of their care. I’m here to make sure that happens. Keeping your heart where it belongs.”
Job Title: Director
“Care should be personal, dignified, and feel like home.”
I know how difficult it can be to find the right care for someone you love. I’ve been there myself, and I understand the worry, the uncertainty, and the overwhelming responsibility of making the best decision. That’s why Carly and I founded Burleys Home Care—to create a service that families could trust completely, where care is not just professional, but personal.
My role as Director is about more than just overseeing operations—it’s about ensuring that every client feels comfortable, respected, and truly cared for. I love meeting families, listening to their concerns, and helping them find the best care solutions for their unique circumstances. Whether you need help understanding private care funding, navigating NHS Personal Health Budgets (PHBs), or arranging complex care planning, I am here to offer clear, practical advice and reassurance.
I believe that great home care goes beyond just helping with daily tasks—it’s about building relationships, promoting independence, and ensuring that clients genuinely enjoy life. Whether someone needs a few hours of companionship each week or 24/7 live-in care, I make sure that our team provides support that is tailored, respectful, and enhances each client’s well-being.
I am also incredibly passionate about staff development and creating a workplace where caregivers feel valued, supported, and motivated. A happy, well-trained care team is essential to delivering the highest standard of care, so I make it a priority to invest in their training, career progression, and overall well-being.
My Philosophy: “Home care should never feel like a service—it should feel like family. Every client deserves kindness, respect, and the highest standard of support.”
Job Title: Operations Manager
Joined: 2024
I have spent my career in both NHS and private healthcare, working across care coordination, service transformation, and quality improvement. My experience has given me a deep understanding of how to ensure that care is not only professional and efficient but also truly personal and compassionate. At Burleys Home Care, my role is to make sure that every client receives the highest standard of support, tailored to their needs, preferences, and lifestyle.
I know how important it is for families to feel reassured that their loved ones are receiving the best possible care. Whether it’s personal care, companionship, dementia support, or live-in care, I work closely with our team to ensure that every service is delivered with kindness, dignity, and respect. For families who live far away, I focus on keeping them connected and informed, giving them confidence that their loved one is happy, safe, and well cared for.
I also take great pride in supporting our caregivers, ensuring they have the training, guidance, and resources they need to provide exceptional care. A valued and well-supported team leads to the best possible experience for our clients, and I am passionate about fostering a culture where everyone feels appreciated and motivated to make a difference.
My Philosophy: "Care should always feel personal, compassionate, and reassuring—for both clients and their families."
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