Burley's Home Care Services

The Coach House, 36 Southampton Road, Christchurch BH24 1JD
Submit a Review
Top 20 award
10 103 Reviews
Burley’s Home Care is a care provider you can trust. Their carers are skilled, professional, caring, and treat their clients as if they are family members themselves. Not only that, but their care packages are built around you or your loved one, so that they can ensure to meet your specific needs while maintaining your existing routines and lifestyles. This means that they can deliver care that is safe, effective and supportive and you can live in the environment you know best.

Their clients include people who are simply getting older and need help at home, people with dementia, learning difficulties and mental health conditions. Their carers are highly trained and continue their development to ensure they can provide care in any situation. It may be that you need help getting up, washed and dressed, or simply a welfare check with a cup of tea and a chat. They can also carry out housekeeping or shopping, or take you to appointments and groups. From short visits a few times a week to live-in care, they can provide the right support to ensure your needs are met and you can live as independently as possible.

Working as a home care provider means being part of a wider team. Where required they work with GPs, social workers, community nursing and mental health teams and family members so that they can support a person’s wellbeing as well as delivering the services they need.

Their work is based on the central value of providing person-centred care which looks at a whole person, their wellbeing and individual preferences as well as care needs. They are proud to be a home care provider where nothing is too much trouble, and every client and staff member are treated as individuals. Burley's have been recognised as one of the top 20 most recommended home care groups in the UK by homecare.co.uk for two years running.
... Read more
Show Burley's Home Care Services on the Map

Care Provided by Burley's Home Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Burley's Home Care Services Ltd
  • Person in charge
  • Carly Burley (Registered Home Care Manager)

Burley's Home Care Services Reviews (103)

Total of 103, showing 41-60
10

Burley's Home Care Services has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Burley's Home Care Services has 103 reviews.

Overall Experience

  • 91
  • 12
  • 0
  • 0
  • 0

Date Published

103
0
9
12
91

Review from M A (Client) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy carers. Excellent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from O P (Client) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, interesting people. Very caring. Self-motivated. I have confidence they could deal with an emergency.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C D (Client) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are polite and well mannered.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B R (Client) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is excellent. Hardworking and nothing is too much trouble.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P G (Client) assisted by family/friend published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the excellent service provided by Burleys.

Reply from Paul Burley, Manager at Burley's Home Care Services

Thank you for your comments, we will pass your comments to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S C (Daughter of Client) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the very start of having Burley Home Care, I have found their service to be excellent, efficient, caring and communication between myself and the carers and manager excellent.

Reply from Paul Burley, Manager at Burley's Home Care Services

Thank you, we are so pleased you rate the services so highly.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from I B (Client) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.

Reply from Paul Burley, Manager at Burley's Home Care Services

Thank you, its so nice you rate the services so highly.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E B (Client) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the girls are very good.

Reply from Paul Burley, Manager at Burley's Home Care Services

Thank you for your comments. We will pass your comments onto the care team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N R (Client) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Burley's provide an excellent service.

Reply from Paul Burley, Manager at Burley's Home Care Services

Thank you for your lovely comments. We will pass them on to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P W (Client) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Girls all very caring and do all that I ask. I'm very pleased with the service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P G (Client) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with what the manager and her girls have done for us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A A (Husband of Client) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only in my sixth week of having a weekday call (8.00 - 9.00 am) but I am very pleased with the service provided. All the ladies are very kind and patient with my wife, who has mixed dementia. I would have no hesitation in a recommendation to a friend or relative.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K F (Client) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All fabulous and feel they look after me well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R S (Husband of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very helpful and pleasant, nothing is too much trouble, and very willing to help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jeanette C (Daughter-in-law of Client) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of the excellent care that my father-in-law is receiving from all the carers from Burley's Home Care Services. The day I walked into their office and spoke to them, I knew these were the support we needed, and felt reassured that all would be ok with the right care in place.
Our only regret as a family is that we didn't get care sorted sooner.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L F (Client) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided by the carers. No job too small, and we appreciate all the help we get.

Reply from Paul Burley, Manager at Burley's Home Care Services

Thank you for such kind words. It has been a pleasure supporting you and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A B (Client) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all the carers. Do everything to help me. They are all very happy to do jobs for me in the morning.

Reply from Paul Burley, Manager at Burley's Home Care Services

Thank you for such kind words. We are pleased to hear that the support you receive makes such a positive difference.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M H (Client) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided.

Reply from Paul Burley, Manager at Burley's Home Care Services

Thank you for such kind words. It has been a pleasure supporting you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R A (Husband of Client) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This local company is exceptional, with such a high standard of excellence which makes my wife's life much easier, and for me such a tremendous help! To use that advertising slogan 'they do what it says on the can', and importantly they go that extra mile. The total care package exceeded my expectations!

Reply from Paul Burley, Manager at Burley's Home Care Services

Thank you so very much for taking the time to write a review and for such kind words. It has been an absolute pleasure to support you and your lovely wife.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dennis R (Husband of Client) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Burley's Home Care Service.

Reply from Paul Burley, Director at Burley's Home Care Services

Many thanks for your reply and we will let your carers know your lovely comments.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Burley's Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Burley's Home Care Services is calculated as follows: ( (72 Excellents x 5) ) ÷ 72 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Burley's Home Care Services is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

Top 20 Home Care Providers South West England 2024

Recipient: Burley's Home Care Services

Date: Friday 31 May 2024 More details

Top 20 Home Care Providers South West England 2023

Recipient: Burley's Home Care Services

Date: Wednesday 31 May 2023 More details

Top 20 Home Care Providers South West England 2022

Recipient: Burley's Home Care Services

Date: Thursday 31 Mar 2022 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Carly

Carly Burley

Job Title: Registered Manager & Director

Joined: 2009

"Home care should feel like an extension of family."

I have dedicated over 30 years of my life to the care sector, and home care remains my passion. Born and raised in Ringwood, I’ve always been driven by a desire to make a meaningful difference in people’s lives. My experience spans hands-on care, care management, training, and regulatory compliance, reinforcing my belief that everyone should feel safe, respected, and empowered in their own home.
For me, home care is not just about meeting needs—it’s about listening, understanding, and ensuring that clients have real choices. At Burleys Home Care, we don’t believe in a one-size-fits-all approach. Instead, we create bespoke care plans that honour each individual’s preferences, routines, and dignity, allowing them to continue living life on their own terms in the comfort of home.
Arranging care for a loved one can feel like a big decision, with so much to consider. That’s why I make it my mission to be a friendly face, a listening ear, and a trusted guide for families navigating this journey. Whether you need support understanding care options, guidance with dementia care, or simply reassurance that your loved one is in safe hands, I’m always happy to help. As a Dementia Champion, I am particularly passionate about ensuring families feel supported, informed, and confident in their decisions.
For me, Burleys Home Care isn’t just a business—it’s about care and support that makes a real difference. Every day, I feel privileged to be part of a service that helps families, supports individuals, and brings peace of mind to those who need it most.

My Philosophy: “Everyone has the right to feel safe, valued, and in control of their care. I’m here to make sure that happens. Keeping your heart where it belongs.”

... Read more
Paul

Paul Burley

Job Title: Director

“Care should be personal, dignified, and feel like home.”

I know how difficult it can be to find the right care for someone you love. I’ve been there myself, and I understand the worry, the uncertainty, and the overwhelming responsibility of making the best decision. That’s why Carly and I founded Burleys Home Care—to create a service that families could trust completely, where care is not just professional, but personal.
My role as Director is about more than just overseeing operations—it’s about ensuring that every client feels comfortable, respected, and truly cared for. I love meeting families, listening to their concerns, and helping them find the best care solutions for their unique circumstances. Whether you need help understanding private care funding, navigating NHS Personal Health Budgets (PHBs), or arranging complex care planning, I am here to offer clear, practical advice and reassurance.
I believe that great home care goes beyond just helping with daily tasks—it’s about building relationships, promoting independence, and ensuring that clients genuinely enjoy life. Whether someone needs a few hours of companionship each week or 24/7 live-in care, I make sure that our team provides support that is tailored, respectful, and enhances each client’s well-being.
I am also incredibly passionate about staff development and creating a workplace where caregivers feel valued, supported, and motivated. A happy, well-trained care team is essential to delivering the highest standard of care, so I make it a priority to invest in their training, career progression, and overall well-being.

My Philosophy: “Home care should never feel like a service—it should feel like family. Every client deserves kindness, respect, and the highest standard of support.”

... Read more
Erin

Erin Shakespeare

Job Title: Operations Manager

Joined: 2024

I have spent my career in both NHS and private healthcare, working across care coordination, service transformation, and quality improvement. My experience has given me a deep understanding of how to ensure that care is not only professional and efficient but also truly personal and compassionate. At Burleys Home Care, my role is to make sure that every client receives the highest standard of support, tailored to their needs, preferences, and lifestyle.

I know how important it is for families to feel reassured that their loved ones are receiving the best possible care. Whether it’s personal care, companionship, dementia support, or live-in care, I work closely with our team to ensure that every service is delivered with kindness, dignity, and respect. For families who live far away, I focus on keeping them connected and informed, giving them confidence that their loved one is happy, safe, and well cared for.
I also take great pride in supporting our caregivers, ensuring they have the training, guidance, and resources they need to provide exceptional care. A valued and well-supported team leads to the best possible experience for our clients, and I am passionate about fostering a culture where everyone feels appreciated and motivated to make a difference.

My Philosophy: "Care should always feel personal, compassionate, and reassuring—for both clients and their families."

... Read more

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Burley's Home Care Services to verify any information. View our terms and conditions. Burley's Home Care Services has a Platinum Service – more info.