Burley's Home Care Services

The Coach House, 36 Southampton Road, Christchurch BH24 1JD
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Top 20 award
10 103 Reviews
  • Burley's Home Care Services, Christchurch
Burley’s Home Care is a care provider you can trust. Their carers are skilled, professional, caring, and treat their clients as if they are family members themselves. Not only that, but their care packages are built around you or your loved one, so that they can ensure to meet your specific needs while maintaining your existing routines and lifestyles. This means that they can deliver care that is safe, effective and supportive and you can live in the environment you know best.

Their clients include people who are simply getting older and need help at home, people with dementia, learning difficulties and mental health conditions. Their carers are highly trained and continue their development to ensure they can provide care in any situation. It may be that you need help getting up, washed and dressed, or simply a welfare check with a cup of tea and a chat. They can also carry out housekeeping or shopping, or take you to appointments and groups. From short visits a few times a week to live-in care, they can provide the right support to ensure your needs are met and you can live as independently as possible.

Working as a home care provider means being part of a wider team. Where required they work with GPs, social workers, community nursing and mental health teams and family members so that they can support a person’s wellbeing as well as delivering the services they need.

Their work is based on the central value of providing person-centred care which looks at a whole person, their wellbeing and individual preferences as well as care needs. They are proud to be a home care provider where nothing is too much trouble, and every client and staff member are treated as individuals. Burley's have been recognised as one of the top 20 most recommended home care groups in the UK by homecare.co.uk for two years running.

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Care Provided by Burley's Home Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Burley's Home Care Services Ltd
  • Person in charge
  • Carly Burley (Registered Home Care Manager)

Burley's Home Care Services Reviews (103)

Total of 103, showing 61-80
10

Burley's Home Care Services has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Burley's Home Care Services has 103 reviews.

Overall Experience

  • 91
  • 12
  • 0
  • 0
  • 0

Date Published

103
0
10
12
91

Review from Brian W (Client) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers look after me extremely well and I am very happy.

Reply from Paul Burley, Director at Burley's Home Care Services

Many thanks for your kind words.


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Review from Tony W (Client) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are wonderful.

Reply from Paul Burley, Director at Burley's Home Care Services

Thank you for your review we will pass your lovely comments on to our team.


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Review from Gill M (Daughter of Client) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and professional. Burley Home Care can be relied upon to do exactly as agreed in the care plan. My mother looks forward to the care visits from the girls. I am also kept informed of all aspects of the care being provided. They go above and beyond the call of duty!

Reply from Paul Burley, Director at Burley's Home Care Services

Many thanks for this review, we are very happy that you and your relative are receiving such good care from the team.


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Review from Ursula K (Client) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received an excellent service and I enjoy the manager's visits.

Reply from Paul Burley, Director at Burley's Home Care Services

Thank you very much for your kind comments.


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Review from Wendy G (Client) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic service and wonderful employees.

Reply from Paul Burley, Director at Burley's Home Care Services

Many Thanks for your kind words and we will pass them to your carers.


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Review from Harry B (Client) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is excellent, obliging and helpful. Nothing is too much trouble. Her culinary skills are first class and so are her household capabilities.

Reply from Paul Burley, Director at Burley's Home Care Services

Many thanks for your lovely review we appreciate your kind words and will pass on to the team members.


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Review from Elizabeth B (Client) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Burley's provide me with the service I asked for after a stay in hospital 2 years ago, which has been very satisfactory. My team of carers come promptly at 7am each morning, help me to wash etc, also they tidy and make the bed and prepare my breakfast and make sure my medication is available. My wishes
have been fulfilled and as a result, I have made good progress to better health. I cannot complain and would suggest that this system should be recommended to clients which would be a safeguard to be able to stay in their own homes.

Reply from Paul Burley, Director at Burley's Home Care Services

Thank you very much for your kind words.


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Review from M B (Client) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caregiving skills I am really happy with this company and would recommend them to others.

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Review from G G (Client) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care Burleys provide me. All the staff are excellent.

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Review from Audrey W (Client) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect care is always given to me. No job too small and always have time to make me smile and make me happy.

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Review from M R (Friend of Client) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant care ladies but they do not see what is to do for themselves but are always willing when told.


My friend is very independent and does not take kindly to people talking down to her. A nice intelligent conversation is good. Use their own initiative - see how my friend is this day and

if needed phone the doctor or me.

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Review from Jacqueline C (Client) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I am receiving. Compassionate and dedicate.

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Review from P K (Client) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the girls from Burley's most kind and helpful over the years from Burley's Home Care Services.

Reply from Paul Burley, Director at Burley's Home Care Services

Thank you for your kind review and we will inform the carer of your kind words.


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Review from N M (Client) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Burleys Home Care Services care. I am now in my 91st year and I have been marvellously looked after by everyone.
Especially one member of staff in particular.

Reply from Paul Burley, Director at Burley's Home Care Services

Thank you for your lovely review and we are pleased you love the service.


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Review from C S (Daughter of Client) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was really happy with the service she received while recovering from a broken upper arm. She liked all the carers and everyone was kind and caring.

Reply from Paul Burley, Director at Burley's Home Care Services

Thank you for your review. We were pleased to support your mother through her recovery and back to her independence self.


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Review from Heather S (Client) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always received excellent care form Burleys and very kind to me.

Reply from Paul Burley, Director at Burley's Home Care Services

Thank you very much for your comments we will pass these on to the carers


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Review from M F (Daughter of Client) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care mum has received from Burley's Home Care Services. The care and support from her carers have been excellent. They are very friendly and treat mum with dignity and are also prepared to go that extra mile. We also find the staff at Burley's Home Care Services office
to be very welcoming, helpful and always offer to change arrangements regarding visits to mum, when requested. Would not hesitate to recommend Burley's Home Care Services.

Reply from Paul Burley, Director at Burley's Home Care Services

Thank you for your very kind words, we endeavour to provide a quality service to you and your Mother. I will pass on your kind word to the team.


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Review from J F (Client) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and always bright.

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Review from Sheila A (Client) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided.

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Review from Nigel B (Son of Client) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the Carers I met from Burley's Home Care Services were outstanding with the exception of one who was quickly replaced after complaining to management. Two or three were exceptionally good and went way beyond what they were required to do.
Somewhat disappointed in the slowness of the management
team to respond to changes in paperwork. I feel comfortable leaving my father in the care of the Burley's Home Care Services team.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Burley's Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Burley's Home Care Services is calculated as follows: ( (72 Excellents x 5) ) ÷ 72 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Burley's Home Care Services is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (3)

Carly

Carly Burley

Job Title: Registered Manager & Director

Joined: 2009

"Home care should feel like an extension of family."


I have dedicated over 30 years of my life to the care sector, and home care remains my passion. Born and raised in Ringwood, I’ve always been driven by a desire to make a meaningful difference in people’s lives. My experience spans hands-on care, care management, training, and regulatory compliance, reinforcing my belief that everyone should feel safe, respected, and empowered in their own home.
For me, home care is not just about meeting needs—it’s about listening, understanding, and ensuring that clients have real choices. At Burleys Home Care, we don’t believe in a one-size-fits-all approach. Instead, we create bespoke care plans that honour each individual’s preferences, routines, and dignity, allowing them to continue living life on their own terms in the comfort of home.
Arranging care for a loved one can feel like a big decision, with so much to consider. That’s why I make it my mission to be a friendly face, a listening ear, and a trusted guide for families navigating this journey. Whether you need support understanding care options, guidance with dementia care, or simply reassurance that your loved one is in safe hands, I’m always happy to help. As a Dementia Champion, I am particularly passionate about ensuring families feel supported, informed, and confident in their decisions.
For me, Burleys Home Care isn’t just a business—it’s about care and support that makes a real difference. Every day, I feel privileged to be part of a service that helps families, supports individuals, and brings peace of mind to those who need it most.


My Philosophy: “Everyone has the right to feel safe, valued, and in control of their care. I’m here to make sure that happens. Keeping your heart where it belongs.”


Paul

Paul Burley

Job Title: Director

“Care should be personal, dignified, and feel like home.”


I know how difficult it can be to find the right care for someone you love. I’ve been there myself, and I understand the worry, the uncertainty, and the overwhelming responsibility of making the best decision. That’s why Carly and I founded Burleys Home Care—to create a service that families could trust completely, where care is not just professional, but personal.
My role as Director is about more than just overseeing operations—it’s about ensuring that every client feels comfortable, respected, and truly cared for. I love meeting families, listening to their concerns, and helping them find the best care solutions for their unique circumstances. Whether you need help understanding private care funding, navigating NHS Personal Health Budgets (PHBs), or arranging complex care planning, I am here to offer clear, practical advice and reassurance.
I believe that great home care goes beyond just helping with daily tasks—it’s about building relationships, promoting independence, and ensuring that clients genuinely enjoy life. Whether someone needs a few hours of companionship each week or 24/7 live-in care, I make sure that our team provides support that is tailored, respectful, and enhances each client’s well-being.
I am also incredibly passionate about staff development and creating a workplace where caregivers feel valued, supported, and motivated. A happy, well-trained care team is essential to delivering the highest standard of care, so I make it a priority to invest in their training, career progression, and overall well-being.


My Philosophy: “Home care should never feel like a service—it should feel like family. Every client deserves kindness, respect, and the highest standard of support.”


Erin

Erin Shakespeare

Job Title: Operations Manager

Joined: 2024

I have spent my career in both NHS and private healthcare, working across care coordination, service transformation, and quality improvement. My experience has given me a deep understanding of how to ensure that care is not only professional and efficient but also truly personal and compassionate. At Burleys Home Care, my role is to make sure that every client receives the highest standard of support, tailored to their needs, preferences, and lifestyle.


I know how important it is for families to feel reassured that their loved ones are receiving the best possible care. Whether it’s personal care, companionship, dementia support, or live-in care, I work closely with our team to ensure that every service is delivered with kindness, dignity, and respect. For families who live far away, I focus on keeping them connected and informed, giving them confidence that their loved one is happy, safe, and well cared for.
I also take great pride in supporting our caregivers, ensuring they have the training, guidance, and resources they need to provide exceptional care. A valued and well-supported team leads to the best possible experience for our clients, and I am passionate about fostering a culture where everyone feels appreciated and motivated to make a difference.


My Philosophy: "Care should always feel personal, compassionate, and reassuring—for both clients and their families."


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