Burley's Home Care Services
The Coach House, 36 Southampton Road,
Christchurch
BH24 1JD
Burley's Home Care Services has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Burley's Home Care Services has 103 reviews.
Review from Sandra C (Daughter of Client) published on 3 May 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Ann P (Wife of Client) published on 3 May 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J F (Daughter of Client) published on 9 April 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Key points:
- Good office back up.They kept me informed on all relevant matters.
- Also when my mam has gone away, the team has been excellent and gone the extra mile to return her safely.
- Too many carers on the rota, Ideally
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Care / Support
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Treated with Dignity
Value for Money
Review from M R (Client) published on 4 April 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services
Many Thanks for giving our team such a lovely review. We are pleased to hear that our team are supporting you so efficiently with your needs.
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Treated with Dignity
Value for Money
Review from Ronald C (Client) published on 4 April 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services
Thank you for your kind words regarding our care services. We are very pleased to hear that you find our care team so caring and compassionate. We shall enjoy passing your compliments onto them.
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Treated with Dignity
Value for Money
Review from Claire C (Daughter-in-law of Client) published on 4 April 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Thank you for looking after us as a family.
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services
Thank you so very much for your kind review of our services. We are very proud to hear such wonderful comments regarding our care team and the benefits our services make to you as a family.
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Review from J H P (Client) published on 4 April 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services
We are very pleased to hear that you are happy with our services. Many Thanks
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Care / Support
Management
Treated with Dignity
Value for Money
Review from S C (Client) published on 4 April 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services
Thank you for your review. We are pleased to hear that you are so happy with the services that we are providing and it is a pleasure to support you with your needs.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L D (Client) published on 4 April 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services
Thank you for your kind words regarding our services. We are always pleased to hear that our team bring so much pleasure.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M R (Client) published on 4 April 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services
Many thanks for your review of our care services and we are pleased that you are happy with the services we have provided to you over the years.
Staff
Care / Support
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Treated with Dignity
Value for Money
Review from J L (Client) published on 4 April 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services
Thank you for your review. We are pleased to hear that you enjoy our carers visits and support.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gladys M (Niece of Client) assisted by family/friend published on 4 April 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services
Thank you for your kind words regarding our services. We are very pleased to hear that you enjoy the visits and support that we provide.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from V C (Sister of Client) published on 4 April 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services
Thank you for your review of our services. We apologise that there had been a previous error and pleased that the matter was resolved promptly and it has been a pleasure providing care to your sister over the years.
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Care / Support
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Value for Money
Review from Gary K (Son of Client) published on 4 April 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services
Many Thanks for your kind words regarding our services to your Mother. We are so pleased to hear that the care we provided to her was so beneficial to not only her needs but also a support to your father. It's also very rewarding to hear that our team provided services in the most caring and compassionate ways in which we believe they should be.
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Value for Money
Review from Anna (Cousin of Client) published on 4 April 2018
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services
Thank you for your kind words regarding the services that we provide to your cousin. We are pleased to hear that the team are supporting you so well as a family.
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Value for Money
Review from Sarah M (Mother of Client) published on 4 April 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services
Many thanks for your kind words. We are so pleased to hear that your daughter has found her confidence through using our services and that she enjoys the visits from our carers. We are glad to also be providing you with peace of mind.
Staff
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Value for Money
Review from M J (Client) assisted by family/friend published on 4 April 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Paul Burley, Director/Care manager at Burley's Home Care Services
Thank you for your kind words regarding our team. We are very proud of the team we have created and we always enjoy passing such lovely feedback on to them.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Claire M (Daughter of Client) published on 20 December 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Paul Burley, Director at Burley's Home Care Services
Thank you for your kind words. We always appreciate feedback from the people who we care for to ensure that you are happy with the service that we are providing. We shall share your comments with our care team as they will be pleased to hear that you are enjoying their visits.
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Value for Money
Review from Lucy J (Client) published on 3 November 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Paul Burley, Director at Burley's Home Care Services
Thank you for your kind words, it’s always a pleasure to support you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jodie W (Granddaughter of Client) published on 14 September 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 10 (10.000) out of 10 for Burley's Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Burley's Home Care Services is calculated as follows: ( (72 Excellents x 5) ) ÷ 72 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Burley's Home Care Services is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Oct 2017
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Job Title: Registered Manager & Director
Joined: 2009
"Home care should feel like an extension of family."
I have dedicated over 30 years of my life to the care sector, and home care remains my passion. Born and raised in Ringwood, I’ve always been driven by a desire to make a meaningful difference in people’s lives. My experience spans hands-on care, care management, training, and regulatory compliance, reinforcing my belief that everyone should feel safe, respected, and empowered in their own home.
For me, home care is not just about meeting needs—it’s about listening, understanding, and ensuring that clients have real choices. At Burleys Home Care, we don’t believe in a one-size-fits-all approach. Instead, we create bespoke care plans that honour each individual’s preferences, routines, and dignity, allowing them to continue living life on their own terms in the comfort of home.
Arranging care for a loved one can feel like a big decision, with so much to consider. That’s why I make it my mission to be a friendly face, a listening ear, and a trusted guide for families navigating this journey. Whether you need support understanding care options, guidance with dementia care, or simply reassurance that your loved one is in safe hands, I’m always happy to help. As a Dementia Champion, I am particularly passionate about ensuring families feel supported, informed, and confident in their decisions.
For me, Burleys Home Care isn’t just a business—it’s about care and support that makes a real difference. Every day, I feel privileged to be part of a service that helps families, supports individuals, and brings peace of mind to those who need it most.
My Philosophy: “Everyone has the right to feel safe, valued, and in control of their care. I’m here to make sure that happens. Keeping your heart where it belongs.”
Job Title: Director
“Care should be personal, dignified, and feel like home.”
I know how difficult it can be to find the right care for someone you love. I’ve been there myself, and I understand the worry, the uncertainty, and the overwhelming responsibility of making the best decision. That’s why Carly and I founded Burleys Home Care—to create a service that families could trust completely, where care is not just professional, but personal.
My role as Director is about more than just overseeing operations—it’s about ensuring that every client feels comfortable, respected, and truly cared for. I love meeting families, listening to their concerns, and helping them find the best care solutions for their unique circumstances. Whether you need help understanding private care funding, navigating NHS Personal Health Budgets (PHBs), or arranging complex care planning, I am here to offer clear, practical advice and reassurance.
I believe that great home care goes beyond just helping with daily tasks—it’s about building relationships, promoting independence, and ensuring that clients genuinely enjoy life. Whether someone needs a few hours of companionship each week or 24/7 live-in care, I make sure that our team provides support that is tailored, respectful, and enhances each client’s well-being.
I am also incredibly passionate about staff development and creating a workplace where caregivers feel valued, supported, and motivated. A happy, well-trained care team is essential to delivering the highest standard of care, so I make it a priority to invest in their training, career progression, and overall well-being.
My Philosophy: “Home care should never feel like a service—it should feel like family. Every client deserves kindness, respect, and the highest standard of support.”
Job Title: Operations Manager
Joined: 2024
I have spent my career in both NHS and private healthcare, working across care coordination, service transformation, and quality improvement. My experience has given me a deep understanding of how to ensure that care is not only professional and efficient but also truly personal and compassionate. At Burleys Home Care, my role is to make sure that every client receives the highest standard of support, tailored to their needs, preferences, and lifestyle.
I know how important it is for families to feel reassured that their loved ones are receiving the best possible care. Whether it’s personal care, companionship, dementia support, or live-in care, I work closely with our team to ensure that every service is delivered with kindness, dignity, and respect. For families who live far away, I focus on keeping them connected and informed, giving them confidence that their loved one is happy, safe, and well cared for.
I also take great pride in supporting our caregivers, ensuring they have the training, guidance, and resources they need to provide exceptional care. A valued and well-supported team leads to the best possible experience for our clients, and I am passionate about fostering a culture where everyone feels appreciated and motivated to make a difference.
My Philosophy: "Care should always feel personal, compassionate, and reassuring—for both clients and their families."
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