Home Instead (Leek)

First Floor 1 & 2, Alexandra House, Queen Street, Leek ST13 6LP
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9.6 36 Reviews
  • Home Instead (Leek), Leek
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Care Provided by Home Instead (Leek)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kristy Bowles (Registered Care Manager)

Funding & Fees Guide for Home Instead (Leek)

  • Prices

  • From £35.50 per hour

  • Available on request
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Home Instead (Leek) Reviews (36)

Total of 36, showing 1-20
9.6

Home Instead (Leek) has a Review Score of 9.6 (9.556) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (Leek) has 36 reviews.

Overall Experience

  • 28
  • 5
  • 1
  • 1
  • 1

Date Published

36
0
6
12
24

Review from A R (Son of Client) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care given to my father during difficult times due to his illness and then the loss of my mother has been brilliant. The carers, these being on the front line as it were, have been excellent.

Reply from Kristy Bowles, Registered Care Manager at Home Instead (Leek)

It is truly heartening to learn that the care your father received during these difficult times has been so exceptional. Dealing with illness and loss is never easy and knowing that the Care professionals have been compassionate and dedicated must bring some comfort. It's a true testament to the vital role they play in supporting families, especially in moments of need. Their efforts really do make a difference.


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Review from J A (Client) assisted by family/friend published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to each day's visit. Friednly staff who never fail to brighten up my day.

Reply from Kristy Bowles, Registered Care Manager at Home Instead (Leek)

We appreciate you for sharing your feedback. It warms our hearts to hear that you anticipate the daily visits from our Care Professionals and that they bring joy to your day.


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Review from Rachel C (Client) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are very good at shopping and cleaning.

Reply from Kristy Bowles, Registered Care Manager at Home Instead (Leek)

We appreciate your feedback. It is comforting to know that the care professionals are assisting you with your daily living activities.


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Review from L H (Client) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoy the company of the carers, they provide good companionship.

Reply from Kristy Bowles, Registered Care Manager at Home Instead (Leek)

Thank you for providing your feedback. It is reassuring to hear that the Care professionals are offering good companionship to you.


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Review from Peter B (Client) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the care and support the team gave to my partner and myself before she had to go in a care home. They were kind, supportive, efficient, punctual, very friendly and a great help. I would recommend Home Instead.

Reply from Kristy Bowles, Registered Care Manager at Home Instead (Leek)

We appreciate you dedicating your time to share your feedback with us. It truly warms our hearts to know that we were able to provide support to you and your loved one during a challenging time in your lives.


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Review from C A (Son of Client) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As can be seen from the tick-boxes, I really can't praise the staff at Home Instead Leek, Staffordshire Branch enough. Overall, they've provided me and my father with real peace of mind and on the odd occasion there have been any queries, they have been dealt with quickly and courteously.

Reply from Kristy Bowles, Registered Care Manager at Home Instead (Leek)

We would like to express our gratitude to you, for dedicating your time to write a review. It brings us great joy to know that you are satisfied with the quality of service we offer to your family member. Our team takes pride in their dedication and hard work. Rest assured; your feedback will be shared with the entire team.


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Review from J C (Nephew of Client) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt really looks forward to the visits from the Home Instead staff. She says that they are all very kind, friendly and helpful. They make her feel special. We are all very grateful.

Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)

I would like to thank you for taking the time to review our services. This helps other people to make decisions on providers to contact and helps us improve our services.


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Review from Martin F (Nephew of Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My 93-year-old auntie is being 'cared for' by this company. I have photos of her property which is in a disgusting state. My aunt's clothes are unwashed as is she. I have found no evidence of her being bathed/washed whatsoever. Very little food in the house, and my aunt is very underweight. Called the
company for an explanation and was met with a brick wall. Legal action via the Police is underway.

Reply from Kristy Bowles, Registered Care Manager at Home Instead (Leek)

Thank you for sharing your feedback regarding your experience with us. We value all feedback received. Whilst we strive to provide the best care possible, there are times when our efforts may not meet the expectations of our clients. Our services are governed by the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, and we adhere to the principles of Person-Centred care. Upon addressing your concerns, we initiated a safeguarding procedure and arranged a meeting with you and relevant Social Services. Following this investigation, no evidence of neglect or malnutrition was found. Our primary goal is to deliver exceptional care to all our clients. You were encouraged to file a formal complaint if you wished to do so at the time, however chose not to do so. I sincerely apologise for any shortcomings in your experience.


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Review from B H (Daughter of Client) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the carers began looking after Dad in May, his mood has lifted and he absolutely loves the daily interaction with them. Dad's treated with kindness, dignity and professionalism. The communication is excellent, responses are always prompt. All the tasks are completed and the time spent with Dad
has had a very positive impact. I am very thankful. Dad has a recent diagnosis of dementia and I know the care that he receives, has and does support this greatly in this chapter of his life. Many thanks, fantastic carers, always recommending to others.

Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)

Thank you for taking the time to review our services. You are helping other people with making a decision about which care provider to contact when they need support. I will pass on your kind comments to the care professionals who support your dad.


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Review from J S (Daughter of Client) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We needed support for my dad very quickly following a fall at home. Home Instead responded quickly and sympathetically. They were accommodating and professional. Timings of visits aren’t ideal for Dad but he is settling into a new routine and we remain on a waiting list for more suitable visit times.
The carers allocated to Dad have been respectful, kind and caring. Home Instead try to ensure the same carers visit so that Dad can get to know them and they can familiarise themselves with dad's routine and care plan.
Management has been approachable and supportive especially when we needed it the most within days of Dad's fall.

Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)

I would like to thank you for taking the time to review our services. This helps other people to make decisions on providers to contact and helps us improve our services.


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Review from Melissa M (Granddaughter of Client) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the ladies that look after my grandparents are caring and considerate of their needs.
My grandma and grandad cannot speak highly enough of them all.

Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)

Thank you for taking the time to review our services. this helps other people to decide which care provider to approach for services.


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Review from J L (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problems with the girls that come to me, each one does what I want.
I am more than happy.

Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)

Thank you for taking the time to review our services. I am delighted that you are fully satisfied with the care professionals who support you.


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Review from K G (Client) assisted by family/friend published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole the team of carers that I have are very good. However, occasionally they do forget to do necessary tasks. An example would be not taking out the bins.

Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)

Thank you for taking the time to provide a review. We will look into your comments and work at making this better for you.


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Review from R B (Client) assisted by family/friend published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with all my care givers and I'm also happy with the way the office contacts me to let me know if there will be any changes to my care routine.

Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)

I would like to thank you for taking the time to review our services. This helps other people to make decisions on providers to contact and helps us improve our services.


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Review from Sylvia G (Client) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfied with carers.

Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)

Thank you for taking the time to review the services you receive. We always strive to improve our services and receiving a review enables us to do this.


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Review from Pamela L (Niece of Client) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt is a service user of the Home Instead Leek care team and I have complete confidence in them. As her needs over the years have changed (currently quite dramatically) the manager and carers have provided extremely flexible and appropriate support sometimes at very short notice following injury
from a fall for example and even included overnight care. I have simply found the whole team to be wonderfully supportive and caring, treating my Aunt and us as a family with the utmost respect.

Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)

Thank you for taking the time to complete the review, we are grateful to you. I will pass on your comments to the relevant staff who support your aunt. The reviews are important because they help other people looking for a care provider make a decision about who to approach.


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Review from A B (Son of Client) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are truly excellent - dedicated, hard working, flexible and genuinely empathetic. They treat my Dad with care and respect, trying hard to respond to his individual needs and preferences. He absolutely could not manage without them. The management are likewise brilliant and have been extremely
helpful to our family.

Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)

Thank you for taking the time to provide a review of our services. This will help other families looking for a care provider make a decision on who they want to contact.


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Review from Margaret M (Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the helpers, I enjoy their help and company. Good relationships getting to know them and their families in conversation.

Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)

Thank you for taking the time to write a review. We always strive to improve our services and all reviews help us to achieve this. This review will assist other people looking for a care company to support them or their loved ones. Thank you, Carol.


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Review from Violet T (Client) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good times, the ladies are very helpful.

Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)

Thank you for your kind words, we are always working hard to provide a high level of support to our clients. I will pass your comments on to the care professionals who supported you.


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Review from I F (Husband of Client) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so refreshed to have met so many people showing so much caring, sympathy and understanding.

Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)

Thank you for your kind comments. This will be communicated to the care professionals. We always strive to provide a high quality of care to our clients and this is evidence that we are achieving this.


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Current Review Score: 9.6 (9.556)

Overview of Review Score

The Review Score of 9.6 (9.556) out of 10 for Home Instead (Leek) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.556 for Home Instead (Leek) is calculated as follows: ( (59 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 72 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Leek) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Frequently Asked Questions about Home Instead (Leek)

What Type of Services does Home Instead (Leek) offer?

Home Instead (Leek) offers Home Care.

How many Carers does Home Instead (Leek) employ?

Home Instead (Leek) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Leek) to verify any information. View our terms and conditions. Home Instead (Leek) has a Basic Service – more info.