From £35.50 per hour
Available on request
Home Instead (Leek) has a Review Score of 9.6 (9.556) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (Leek) has 36 reviews.
Review from Judith B (Daughter of Client) published on 18 March 2022
Submitted via Postal Card •
Report
Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)
Thank you for taking the time to review our services. We appreciate your comments as it helps us to develop our services. I will pass your review onto the member of staff who support your mum.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A W (Son of Client) published on 18 March 2022
Submitted via Website •
Report
Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)
Thank you for taking the time to review our services. It is a delight to provide support to your loved ones. The comments are wonderful and very much appreciated, I will pass your review on to the care professionals who support your mum and dad.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Andrew P (Son of Client) published on 8 March 2022
Submitted via Website •
Report
Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)
Thank you for your kind words, we are always working hard to provide a high level of support to our clients. I will pass your comments onto the care professionals who supported your father.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J W (Client) assisted by family/friend published on 30 April 2021
Submitted via Postal Card •
Report
Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)
Thank you for a lovely review. It's so pleasing to hear that the CAREGivers are making such a difference for you. Carol Lovatt
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Barbara T (Client) published on 14 April 2021
Submitted via Postal Card •
Report
Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)
Thank you for taking the time to review our services. We appreciate your comments as it helps us to improve our services.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C S (Daughter of Client) published on 1 April 2021
Submitted via Postal Card •
Report
Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)
Thank you for such a lovely review. This will be passed on to all CAREGivers. We will continue to support clients safely and to the highest standard.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Janet W (Daughter of Client) published on 27 August 2020
Submitted via Postal Card •
Report
Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)
I am so pleased that you have found that the support we provide for your father is right for him. The CAREGivers are wonderful and do an excellent job. I will pass on your comments to all the staff who support your father. Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from David L (Son of Client) published on 23 July 2020
Submitted via Postal Card •
Report
Reply from Carol Lovatt, Owner & Care Manager at Home Instead (Leek)
Thank you so much for your valuable comments. I will forward these kind words to all the CAREGivers who supported your mum.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R M (Son of Client) published on 24 September 2019
Submitted via Postal Card •
Report
Reply from Carol Lovatt at Home Instead (Leek)
Thank you for your kind comments. We do our utmost to support family and clients to make life easier and comfortable. I will pass on your review to the staff involved in the support of your loved one.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jane K (Daughter of Client) published on 3 June 2019
Submitted via Postal Card •
Report
Reply from Carol Lovatt at Home Instead (Leek)
Thank you for your lovely comments, I will pass your review onto the CAREGivers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B T (Sister of Client) published on 17 May 2019
Submitted via Postal Card •
Report
Reply from Carol Lovatt at Home Instead (Leek)
Thank you for your kind review, I will pass on your comments to the CAREGivers who supported your sister.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R W (Daughter of Client) published on 17 May 2019
Submitted via Postal Card •
Report
Reply from Carol Lovatt at Home Instead (Leek)
Thank you for your kind review, I will pass your comments onto the CAREGivers who supported your mother.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A L (Son of Client) published on 8 May 2019
Submitted via Postal Card •
Report
Reply from Carol Lovatt at Home Instead (Leek)
Thank you for your comments, the CAREGivers go above and beyond to support our clients, I will pass on your kind comments to the team who supported your loved one.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Clifford T (Client) published on 11 January 2019
Submitted via Website •
Report
Reply from Carol Lovatt at Home Instead (Leek)
I am sorry that your experience with Home Instead was unsatisfactory. I will take your comments and examine how we can improve on our services to make sure this is dealt with.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lynda T (Daughter of Client) published on 2 March 2017
Submitted via Postal Card •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J P (Client) published on 26 January 2017
Submitted via Postal Card •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.6 (9.556) out of 10 for Home Instead (Leek) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.556 for Home Instead (Leek) is calculated as follows: ( (59 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 72 Ratings = 4.556
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Leek) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Oct 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
There are no Team Members posted yet
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Leek) to verify any information. View our terms and conditions. Home Instead (Leek) has a Basic Service – more info.