Flexicare At Home

14 Appleton Court, Calder Park, Wakefield WF2 7AR
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10 33 Reviews
  • Flexicare At Home, Wakefield
Flexicare at Home provides care and support that is tailored to people’s individual needs and delivered in the comfort of their home.

Staff believe that caring for the individual’s emotional well-being while providing support is an important part of a care service. The management team has a wealth of experience across well-being and care sectors. They pay a lot of attention to matching the people they support to their carers.

Their CQC rating of 'Outstanding' (October 2019) and growing reputation is down to the truly caring nature of all the employees and the consistent fully-trained support they receive.

All staff are trained to a high standard and understand the importance of providing care that is tailored to the individual, and delivered with the utmost dignity and respect. Personal care services are many, and can include companionship; assistance with mobility; bathing, washing and grooming; dressing; medication; eating and drinking; toileting and continence care.

Care Provided by Flexicare At Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Flexicare At Home
  • Person in charge
  • Ann Whaley (Care Director / Registered Manager)

Funding & Fees Guide for Flexicare At Home

  • Prices
  • From £28.24 per hour. Day Centre from £15 per hour


  • Fees dependent on location, complexity of needs and duration. Please phone to find out more.


Total of 33, showing 1-20
10

Flexicare At Home has a Review Score of 10 (10.000) out of 10, based on 12 reviews in the last 2 years. Over all time Flexicare At Home has 33 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

When Dad relocated to the area, he decided that a bit of help around the house and some daily company would be nice. Having been recommended, we reached out to Flexicare who from the start have provided a first class service. From the first visit we knew we had made the right choice. They took a genuine
interest in Dad and wanted to know more about him as well as the level of support he needed. The carers who visit him are excellent. It is as simple as that. Kind and compassionate, they make a very real difference to his quality his life. Visits are well organised and the rota is agreed weekly so it is flexible around Dad's needs with extra visits an option too. The company have more recently extended their offer and there are opportunities for Dad to not only be visited at home but to attend social events run by Flexicare. In short, their name sums up what they do and I would wholeheartedly recommend them. As a family we are delighted with the care and support provided.

Reply from Kevin Whaley, Manager at Flexicare At Home

Thank you for taking the time to provide such lovely feedback. It is heartwarming to hear how fondly you speak of the management team and carers. Flexicare aims to provide a personalised service, and I am glad to hear you are receiving this. I hope your father has enjoyed the social events we have started to offer, we strongly believe companionship and bringing people together is an important part of life.


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Overall Experience  Overall Experience 5.0 out of 5

For over 10 years Flexicare at Home has been part of my life (since my wife developed dementia and sadly died in 2016) and my son developed healthcare problems which continue to this day. Flexicare at Home have provided care and support of outstanding quality and professionalism. Both management and
staff have always been fully approachable and supportive.


The training of staff has led to a high-quality group of carers. During the last ten years I have developed a sincere and deep appreciation of all the care they have provided. Going well beyond the standard expected they have clearly provided excellent support to myself and family. The care provided over the last ten years has been at times very demanding, requiring patience, empathy and professionalism which have always been forthcoming. I have no hesitation or doubt about recommending Flexicare at Home to anyone needing care for a loved one or themselves.


Reply from Kevin Whaley, Manager at Flexicare At Home

Thank you for taking the time to leave such a kind review. It has and continues to be a pleasure supporting your family and we are honoured you have placed your trust in us for so long. Our carers continually strive to improve their knowledge to better enable them to provide excellent care.


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Overall Experience  Overall Experience 5.0 out of 5

I have been a service user with Flexicare at home for a number of years and would highly recommend them to anyone who needs care. All carers go above and beyond the call of duty, very kind caring and they listen to you as a person as well as attending to your caring needs. All the staff are very friendly
and helpful and will do their best to sort out any problems/concerns you may have. The carers are always on time unlike other care companies that I have used in the past. Maybe not the cheapest care company but it's true what they say,you get what you pay for.

Reply from Kevin Whaley, Manager at Flexicare At Home

Thank you for taking the time to leave a review and provide such kind feedback. It is a pleasure supporting you, and we hope to continue doing so for many years to come. We continually strive to provide the highest levels of care and are pleased to hear you have had a positive experience of this. We pride ourselves on providing continuity of care, and being prompt to visits is essential to our professionalism.


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Overall Experience  Overall Experience 5.0 out of 5

My Mum received care from Flexicare in Mirfield for the last 6 months of her life, allowing her to live comfortably and happily at home rather than in residential care, which would have been much more expensive. She loved her carers and came to regard them all as friends, even the ones who only came
occasionally. I thought the cost was fairly reasonable, and the carers were all friendly and professional.

Reply from Kevin Whaley, Manager at Flexicare At Home

Thank you for taking the time to leave a review, your feedback is greatly appreciated. It was a pleasure supporting your mother to live comfortably at home. The carers will be delighted to hear she considered them friends, Flexicare strive to provide that personal touch in all aspects of care provision.


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Overall Experience  Overall Experience 5.0 out of 5

We were recommended Flexicare a number of years ago after the company we we're using fell into financial difficulty and my wife has been looked after by Flexicare ever since, all the team are very professional, friendly and courteous, my wife looks forward to seeing her carers each day, they all seem
to go "the extra mile" to cater for her complex needs and make her as comfortable as possible, the office team are equally friendly and accommodating should I have the need to speak with them if I myself have any issues, I often speak very highly of the company, they do an excellent job in looking after my wife and I have the confidence and satisfaction to know I can rely on them. I have no hesitation in recommending Flexicare at Home to any potential client.

Reply from Kevin Whaley, Manager at Flexicare At Home

Thank you for a lovely review and such kind feedback. It is a privilege supporting your wife and we are pleased to hear she enjoys their visits. Flexicare strives to go above and beyond to support not just our service users but their immediate family and it is heart warming to learn you get that support.


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Overall Experience  Overall Experience 5.0 out of 5

I couldn't recommend Flexicare enough and would definitely recommend them to anyone looking for home care. I had been supporting my Mom for the past few years but as her mobility deteriorates and her dementia advances it had become too much for me to manage without support. I had read some very positive
reviews about the company online and I have to say that from my personal experience they are well deserved. From my first contact with the Care Manager through to the individual care professionals who visit daily, all the staff are very care focused and welling to accommodate her needs. Mom now looks forward to her visits and it allows me to send some more quality time with her again. I really appreciate that I get a weekly rota so that I can see who will be visiting and the times that they will be attending. The times are consistent and only a small team of care assistants visit which allows for continuity of care and a rapport to develop which is excellent.

Reply from Kevin Whaley, Manager at Flexicare At Home

Thank you for taking the time to leave a review, we truly appreciate your kind and thoughtful feedback. We are proud to learn the carers have made a positive impact on you and your mothers lives and will strive to continue providing such high quality support. Our person centred approach to care always puts our service users at the forefront of everything we do and we strongly believe in maintaining consistent visit times and a regular small team of carers. We feel this enhances the experience of receiving care in a dignified way, builds trust and develops strong relationships between care giver and care receiver.


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Overall Experience  Overall Experience 5.0 out of 5

When we finally needed care for my father we were unsure where to go. Luckily we chose Flexicare. I would wholeheartedly recommend Flexicare to anybody looking for care, they really do care from top to bottom of the company. Some of the carers and staff became like family and gave first-class care to
my dad. The best recommendation that I can give is that if we had to make the decision again then we would 100% choose Flexicare to look after our dad or any of our family.

Reply from Kevin Whaley, Manager at Flexicare At Home

Thank you for your kind words and taking the time to leave a review. It was a pleasure supporting your father and we are pleased to hear the carers had such a positive impact on your lives. As a family run business, we are dedicated to providing the same care and support we would expect for our own family members and are honoured you felt the carers and staff became like family. We continually strive for excellence.


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Overall Experience  Overall Experience 5.0 out of 5

Dad's health declined and much to his disappointment we decided carers were needed to help us at home. Dad's carers were very kind and respectful of his needs and went above and beyond to help him mentally and physically. Dad then began to look forward to the cares coming in and helping him, and he
built up a good relationship with them. Sadly dad passed away in October but the months we had carers were life-changing.

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Overall Experience  Overall Experience 5.0 out of 5

Mum has mixed dementia and other health needs and has required four care visits a day for many years. I can hand on heart say that Flexicare At Home is an exceptional care provider. Why? Our past experience with some care providers has been very poor, but the difference we have experienced since starting
with Flexicare At Home has restored our faith. Within our family, two of us are retired nurses and we have high expectations, so it's both important and reassuring that Mum is well cared for. The training the carers receive is of high quality and the regular reviews with ourselves and Mum are extremely helpful. Communication with the team is excellent, we feel listened to and the company is incredibly flexible and responsive, especially on the occasions Mum has been very unwell and required extra visits. The carers who care for Mum are always on time and very professional. They always treat Mum with dignity and respect, frequently going over and above, so thank you to all at Flexicare At Home.

Reply from Kevin Whaley, Manager at Flexicare At Home

Thank you for taking the time to provide such a lovely review, we feel a great sense of pride reading that our service meets you and the family's expectations after some poor experiences. As a family business, we aim to provide care that we ourselves would expect for our own relatives. The team will be delighted to read how appreciated their care and support is.


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Overall Experience  Overall Experience 5.0 out of 5

I have been with Flexicare At Home over the last four years and I wish to convey how happy I am with the company and with the care I have received. Care is always to a high, professional standard and the training they receive reflects this in the delivery of care given. The carers are kind, considerate,
pleasant and good time keepers. My dignity and wishes have always been respected. I feel they understand me as a person, not just another person to care for. Eternally indebted for the day my daughter got married when the company worked with me, planning my care so the day went smoothly. The manager, management team, administrators and carers have all been very supportive. I would highly recommend this company.

Reply from Kevin Whaley, Manager at Flexicare At Home

Thank you for taking the time to provide such a lovely review, the team will be overjoyed to read how satisfied you are with the support you receive. As always, Flexicare strive to provide an outstanding service and are happy to assist whenever we can. We loved your daughter's wedding photos and were privileged to be able to make it such a special day for you.


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Overall Experience  Overall Experience 5.0 out of 5

Having used Flexicare At Home based at Calderpark, Wakefield, for over 2 years, both my mum and I have been very satisfied with the excellent service they provide. All the carers are wonderful and treat Mum, who is 92, with dignity and respect. They carry out their work with great efficiency and discretion.
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provides a weekly rota detailing who will be caring and the times that they will be making the visits, which I find very useful.

Reply from Kevin Whaley, Manager at Flexicare At Home

Thank you for your valued review. As you know the carers love seeing your mum daily, she always wears a smile and is a pleasure to support. We are here to support you, as well as your mum, as we know only too well how tiring it can be when caring for a loved one.


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Overall Experience  Overall Experience 5.0 out of 5

In all the time they looked after my dad and his partner, they have always gone above and beyond and taken their needs very seriously. The team were always very helpful and kept me informed of any changes or concerns (as I did not live locally). I would definitely recommend them for your care needs.
Thank you all so much!

Reply from Kevin Whaley, Manager at Flexicare At Home

Thank you for taking the time to provide a review, we always strive to provide an exceptional service. Your father has left a lasting impression on all those who cared for him and his sharp wit is sorely missed.


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Overall Experience  Overall Experience 5.0 out of 5

Flexicare At Home have provided excellent care for our mum and dad. They are thoughtful, and considerate and go above and beyond to make sure that all needs are met. They take special care to get to know their clients as people. They looked after our dad in his final months and days and were amazing.
The care and support they have given our mum as she grieved and adjusted to living alone has been exceptional. I would definitely recommend Flexicare.

Reply from Kevin Whaley, Manager at Flexicare At Home

Thank you for your comments. It was a great honour to care for your father in his final months - his courage and love for you all, especially your mum, shone like a beacon. Supporting your mum is also a privilege - she enriches the carers' lives as much as they enrich hers. Your mum's smile warms our hearts greatly. It is also warming to see your mum improve each day, needing less support, and retaining her independence. Thank you again for taking the time to pass a review.


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Overall Experience  Overall Experience 5.0 out of 5

Flexicare At Home have been caring for my Grandma for the last ten years. I could not be happier with the excellent levels of care provided and cannot recommend them enough. The manager and the team are wonderful, so friendly, genuinely caring and professional: I am very grateful to each and every one
of them for everything they do for Grandma. Thanks to their ongoing advice and support, we’ve been able to safely keep Grandma at home as her dementia and care needs have increased. They have always been there for her and she loves their company. Nothing is too much trouble for them, I don’t live locally and they have assisted with all aspects of care and wellbeing. Including regular updates, help with shopping, liaising with the GP/nurses, obtaining equipment, hospital visits and prescriptions. They treat Grandma with such respect and compassion, and their support has been amazing.

Reply from Kevin Whaley, Manager at Flexicare At Home

Thank you for taking the time to write such a kind review. We always strive to provide the highest quality of service, supporting our service users and their families in all aspects of care wherever possible. It is a pleasure supporting your Grandma and I know the carers are very fond of her.


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Overall Experience  Overall Experience 5.0 out of 5

After they were recommended to us we have been with Flexicare since the beginning of my son's care needs became apparent over fifteen years ago. At no time have we ever felt the need to change providers as both the management and the carers are totally professional. The carers will move heaven and earth
to arrive on time whatever weather or traffic mishaps are placed in their way. Carers are always well-trained and understand what is expected of them. There is regular contact with the management team to ensure that they are meeting my son's needs.
Both the company and the carers will always go above and beyond what is expected of them to ensure my sons has the best life experiences possible. They are always looking for ways to improve the care my son receives often coming up with suggestions to improve the service they deliver.
When I asked my son for a comment he said it's the best company in Yorkshire, and that is a pretty good summary.

Reply from Kevin Whaley, Manager at Flexicare At Home

Family feedback such as this means so much and we are really appreciative of your taking the time to write it. We always strive to provide the best possible service to our clients, both old and new and to have that work recognised by those who matter most makes a real difference to our team of carers, who undoubtedly love what they do. It is truly a pleasure supporting your son both with his care needs and out in the community.


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Overall Experience  Overall Experience 5.0 out of 5

We chose FlexiCare two years ago to help my brother and I care for Mum at home after checking out the website including the reviews. We work together as a team to enable Mum to have the best possible quality of life despite her frailty. The carers are all amazing, compassionate, professional and efficient.
They treat Mum with respect and maintain her dignity at all times.
Infection control measures are robust and staff have kept Mum (who is extremely vulnerable) as safe as possible from Covid and other respiratory illnesses with consistent use of appropriate PPE.
Visits are punctual and not rushed, the management team are easy to contact. Communication is excellent, with handwritten notes from each visit.
FlexiCare is true to its name as we can easily arrange for extra visits to cover for one of us to take a holiday.
Our family will always be grateful to FlexiCare for enabling Mum to remain cheerful and content in her familiar home environment for as long as possible.

Reply from Kevin Whaley, Manager at Flexicare At Home

Thank you for taking the time to write a review, we really appreciate it. It is an honour supporting your mum and the carers will be thrilled to hear she is so content with her care. We always strive to provide an exemplary service and receiving such recognition from family members makes a real difference.


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Overall Experience  Overall Experience 5.0 out of 5

Flexicare were recommended to us. We in turn would highly recommend their services. They provided efficient and professional support /office services. Being very easy to contact, courteous and responsive. The carers were of a very high standard. Being very punctual - looking back, we’re are amazed at
their timekeeping. They were very reliable and always attended to mum whatever the weather. They were genuinely caring, patient and understanding even when mum’s deteriorating health made her more difficult to deal with. Some of the carers visited mum hundreds of times and one lady had over a thousand visits. It is difficult to convey how grateful we are to these individuals.

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Overall Experience  Overall Experience 5.0 out of 5

My mum had assistance from Flexicare for 6 years, they enabled mum to live at home while living with dementia. The girls that visited mum 3 times a day were, kind, honest and respectful to mum. The manager of Flexicare went above and beyond, not only for mum but for us all as a family. I cannot recommend
this company enough, they are outstanding care providers.

Reply from Kevin Whaley, Manager at Flexicare At Home

Thank you for such a lovely review, it was a pleasure providing care for your mother. Over the years the girls thoroughly enjoyed visiting her and she was sorely missed when she had to go into residential care. The girls fondly remember doing word searches with your mum on a regular basis.


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Overall Experience  Overall Experience 4.0 out of 5

I am so glad Flexicare at Home were recommended to me 10 years ago when my mother first started needing assistance around the home. Her care needs have increased over the years and Flexicare were always there for her. I have also valued their advice and support.

Reply from Kevin Whaley, Manager at Flexicare At Home

Thank you for your kind words, it was an honour and pleasure to support your mother. Our carers and the office staff have so many fond memories of her, both at home and when she visited the office it would be impossible to put them all into writing. We wish you both all the best in the future and please keep in touch.


Kind Regards
Kevin Whaley


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Overall Experience  Overall Experience 5.0 out of 5

The care that my mother received was excellent. The carers were obviously vocationally motivated and was obvious in everything they did. They made my mum smile every day and worked well alongside our family. We were kept informed constantly and were always there for us as a family, very professional
and very caring. Would highly recommend these lovely ladies.

Reply from Kevin Whaley, Manager at Flexicare At Home

Thank you for the kind words, I know the carers and office team supporting your mother thought very highly of her and looked forward to visiting. Your mum is greatly missed and we would like to wish all the family the very best for the future.


Kind Regards
Kevin Whaley and the Flexicare at Home team.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Flexicare At Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Flexicare At Home is calculated as follows: ( (72 Excellents x 5) ) ÷ 72 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Flexicare At Home is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Oct 2019

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Outstanding
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (11)

Kevin

Kevin Whaley

Job Title: Managing Director

Joined: 2011

Kevin is an enthusiastic individual who is passionate about the rights of people to receive excellent quality care. Kevin's role is to manage new businesses and create partnerships with organisations with the aim of creating a more holistic care and support package for those we care for and support. Kevin is keen to continually improve individuals' well-being and peace of mind by helping them access services from these partners.


Kevin is also involved in establishing new business ventures that complement the care and support we provide in the comfort of people's own homes. These new ventures will provide more community-based opportunities to enable a better quality of life and mitigate loneliness.


Kevin studied Business Management at the University of Leeds and completed a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services.


In his spare time, Kevin enjoys spending time with his young family, friends and his two dogs, Yorkshire terrier Archie and basset hound Murphy. His hobbies include swimming, and supporting Leeds United and travel.


Ann

Ann Whaley

Job Title: Care Director / Registered Manager

Joined: 2011

Ann has volunteered across numerous social care settings since her teenage years. This spurred Ann to say goodbye to her successful 29-year career in business and IT management and towards a new career in the health and social care sector. In preparation for the career change, Ann completed a psychology honours degree and other postgraduate studies at the University of Leeds. Ann also has a Level 7 Diploma in Management & Leadership in a Health & Social Care and Children and Young people's Services.


Ann is passionate about delivering holistic care focusing on emotional and psychological well-being, as well as physical well-being and the use of assisted technologies. Ann is also committed to supporting family and friends who act as the main carer for their loved ones.


Ann's research interests include therapies and strategies to maintain good emotional well-being, dementia, and nutrition in the elderly.


Ann believes in promoting self-development across the workforce and supports various learning and training opportunities open to all employees.


Ann has been married for over 44 years and has 2 sons and 3 grandchildren. In her spare time, Ann enjoys family life, walking, reading and visiting her large family in Ireland.


Kim

Kim Whaley

Job Title: Finance & IT Director

Joined: 2012

After university Kim worked in IT, up to Technical Director of a successful software house, for over 10 years. He then branched out on his own and worked as an independent consultant for a major global bank in various positions and locations for over 15 years, always being focused on customer service within the various business groups he was contracted to assist.


As Flexicare grew it became apparent that a dedicated resource was needed in the IT and financial areas of the business, so in 2012 Kim joined the company as Finance and IT director.


In his spare time, Kim likes to whack a golf ball around the local golf course.


Samantha

Samantha Simpson

Job Title: Care Manager

Joined: 2023

Samantha (Sam) has worked in various adult care settings for several years, including home care, building a wealth of knowledge and experience in the care sector.


Most recently she was the Care Manager of a retirement living development where she supported homeowners through the transition of independent living into supported living. Part of this role involved recognising care needs and building person-centred care packages for those requiring support.


Sam is passionate about delivering a high standard of person-centred care and promoting emotional well-being, using psychological foundations, for both clients and their families. As part of her continuing development, Sam is working towards completing a QCF Level 5 in Health & Social Care


Before starting her career in adult social care, Sam worked in childcare for several years before becoming a successfully registered childminder for 12 years, maintaining a 'Good' Ofsted rating throughout.


In her spare time, Sam enjoys spending time with her four sons and granddaughter. She can often be found watching the youngest of her boys playing football.


Lucy

Lucy Smith

Job Title: HR Co-Ordinator

Joined: 2016

Lucy has been at Flexicare at Home since 2016, becoming a valued member of staff. Lucy's demanding main role is planning the rota to ensure continuity of care and consistent visit times. Lucy is also a great support to the HR and Care team. Lucy studied at Huddersfield University obtaining a degree in English Literature and Film Studies. She has spent time travelling including America for 6 months where she learnt more different cultures and ways of life.


Lucy spends her time in the company of her dog, Harvey, babysitting her nieces, watching rugby and enjoying foods from different cultures.


Yongmin

Yongmin Lee

Job Title: HR Manager/Care Manager

Joined: 2019

Before working in home care, Yongmin spent several years working with vulnerable adults within supported accommodation, providing a wide range of services to vulnerable individuals and families who struggled daily with a variety of issues, including mental health, substance misuse, homelessness and repeat offending.


Having started with Flexicare in 2019, Yongmin's experience resulted in him being well suited to supporting some of our most vulnerable service users and becoming a reliable team member. Yongmin was offered more responsibilities in 2022 and now supports the Care Management team in the community where amongst several responsibilities, ensures the highest levels of care are delivered alongside supervising carers and completing client reviews. Yongmin has also recently accepted the opportunity to do some part-time work within the HR department, ensuring only the best quality candidates are recruited to join the team.


Yongmin is a very family-orientated individual who enjoys travelling and experiencing different cultures and sights around the world with a keen interest in South Korea, where his name originates from. Yongmin travelled the world from being 5 years old, competing in the Korean national sport, Taekwondo. When Yongmin first travelled to South Korea, he stayed with a Korean family who had a big impact on his life, giving him a Korean name while he was over there. Yongmin had such a passion for the Korean people, culture and country; so started to self-study the Korean language as well as legally change his name.


Nellie

Nellie Abbasi

Job Title: Specialist Recruitment Officer/HR Support

Joined: 2024

Nellie is our newest office recruit. Nellie got her start in healthcare back in 2014, studying Health and Social Care. A few years later, in 2018, she landed her first job at homecare after completing work experience at a number of different Care homes and hasn't looked back since. That same year, she wrapped up her degree in Human Resources and Business Management from the University of Huddersfield.


Since then, Nellie's tried her hand at recruiting in all sorts of fields. Now, she's putting her experience to work at Flexicare at Home as a Specialist Recruitment Officer in Adult Social Care. It's a role that lets her combine her passion for care work with her knack for Recruitment.


Sarah

Sarah Brudenell

Job Title: Specialist Trainer

Joined: 2011

Sarah is a Registered General Nurse/District Nurse/Midwife and qualified in 1975. Sarah worked as a community nurse/midwife in The Forest of Dean in Gloucestershire for 15 years after which she spent 10 years in nursing homes and then finally started teaching in 2002.


Sarah is an ITC-accredited provider of First Aid at Work training. Sarah's qualifications, knowledge, expertise and experience are utilised for training in other training courses including Medication, Dementia, Health and Safety, Infection Control, Food Safety, Nutrition & Hydration, Pressure Sore prevention, Epilepsy & Diabetes.


Sarah trained with Dementia Care Matters so that she could deliver excellent Dementia training. The founder of Dementia Care Matters, Dr David Sheard, has been an inspiration to Sarah. The Dementia training course revolves around Dementia being an emotional experience with emotional well-being at the heart of true person-centred care.


Sarah's hobbies include walking, crystal healing and spending time with her grandchildren


Sarah's aspirations are to promote, through training, more awareness of the experience for people living with dementia. On a personal level, Sarah wishes to live in her little house in as eco-friendly a way as possible.


Gemma

Gemma Broadhead

Job Title: Community Care Leader

Joined: 2012

Gemma has been with Flexicare at Home since 2012 and is a very valued and sought-after community team member. Management receives many very positive reviews, often highlighting her ability to cheer her clients through her sunny personality.


Gemma says she loves working at FLexicare at Home, where she has a work-life balance and rates of pay that are always ahead of the cost of living rises. She works the early shift but can be found covering a late shift when colleagues are on holiday so her clients always have visits from a carer they know. Gemma is a true team player and a pleasure to work with.


Michelle

Michelle Fotherby

Job Title: Community Care Leader

Joined: 2019

Michelle has provided compassionate care and support to her cherished clients since 2019. Michelle is a great team player and relishes helping others and providing exemplary care.


Sally

Sally Curtis

Job Title: Flexicare Community Carer

Joined: 2014

Sally has been with Flexicare at Home since 2014. Over that time Sally has received several accolades from her clients and their families, remarking on her ability to bring joy into people's daily lives. Not only does Sally wear a permanent smile, but she also has an infectious laugh that radiates to all around her. Sally is very popular with all her clients and carers alike - a real treasure in the care profession.


Frequently Asked Questions about Flexicare At Home

What Type of Services does Flexicare At Home offer?

Flexicare At Home offers Home Care.

How many Carers does Flexicare At Home employ?

Flexicare At Home employs 40 carers.