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Flexicare At Home has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years. Over all time Flexicare At Home has 28 reviews.
Review from Martin G (Son of Client) published on 18 November 2024
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Reply from Kevin Whaley, Manager at Flexicare At Home
Thank you for your kind words and taking the time to leave a review. It was a pleasure supporting your father and we are pleased to hear the carers had such a positive impact on your lives. As a family run business, we are dedicated to providing the same care and support we would expect for our own family members and are honoured you felt the carers and staff became like family. We continually strive for excellence.
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Review from N G (Daughter of Client) published on 25 April 2024
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Review from Sarah C (Daughter of Client) published on 16 May 2023
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Reply from Kevin Whaley, Manager at Flexicare At Home
Thank you for taking the time to provide such a lovely review, we feel a great sense of pride reading that our service meets you and the family's expectations after some poor experiences. As a family business, we aim to provide care that we ourselves would expect for our own relatives. The team will be delighted to read how appreciated their care and support is.
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Review from Linda T (Client) published on 16 May 2023
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Reply from Kevin Whaley, Manager at Flexicare At Home
Thank you for taking the time to provide such a lovely review, the team will be overjoyed to read how satisfied you are with the support you receive. As always, Flexicare strive to provide an outstanding service and are happy to assist whenever we can. We loved your daughter's wedding photos and were privileged to be able to make it such a special day for you.
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Review from R W (Husband of Client) published on 12 May 2023
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Reply from Kevin Whaley, Manager at Flexicare At Home
Thank you for taking the time to provide a review, it is a pleasure supporting your wife. We are happy to read you and your wife are very happy with the support and that your wife looks forward to the carers' visits. The carers often speak very fondly of both of you when in the office. We always strive to provide an outstanding service and help in any way we can.
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Review from S H (Daughter of Client) published on 26 April 2023
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Reply from Kevin Whaley, Manager at Flexicare At Home
Thank you for your valued review. As you know the carers love seeing your mum daily, she always wears a smile and is a pleasure to support. We are here to support you, as well as your mum, as we know only too well how tiring it can be when caring for a loved one.
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Review from L R (Daughter of Client) published on 17 April 2023
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Reply from Kevin Whaley, Manager at Flexicare At Home
Thank you for taking the time to provide a review, we always strive to provide an exceptional service. Your father has left a lasting impression on all those who cared for him and his sharp wit is sorely missed.
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Review from Rachael M (Daughter of Client) published on 13 April 2023
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Reply from Kevin Whaley, Manager at Flexicare At Home
Thank you for your comments. It was a great honour to care for your father in his final months - his courage and love for you all, especially your mum, shone like a beacon. Supporting your mum is also a privilege - she enriches the carers' lives as much as they enrich hers. Your mum's smile warms our hearts greatly. It is also warming to see your mum improve each day, needing less support, and retaining her independence. Thank you again for taking the time to pass a review.
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Review from Lydia F (Granddaughter of Client) published on 12 April 2023
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Reply from Kevin Whaley, Manager at Flexicare At Home
Thank you for taking the time to write such a kind review. We always strive to provide the highest quality of service, supporting our service users and their families in all aspects of care wherever possible. It is a pleasure supporting your Grandma and I know the carers are very fond of her.
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Review from Neil R (Father of Client) published on 31 March 2023
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Reply from Kevin Whaley, Manager at Flexicare At Home
Family feedback such as this means so much and we are really appreciative of your taking the time to write it. We always strive to provide the best possible service to our clients, both old and new and to have that work recognised by those who matter most makes a real difference to our team of carers, who undoubtedly love what they do. It is truly a pleasure supporting your son both with his care needs and out in the community.
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Review from Shirley C (Daughter of Client) published on 31 March 2023
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Reply from Kevin Whaley, Manager at Flexicare At Home
Thank you for taking the time to write a review, we really appreciate it. It is an honour supporting your mum and the carers will be thrilled to hear she is so content with her care. We always strive to provide an exemplary service and receiving such recognition from family members makes a real difference.
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Review from David T (Son of Client) published on 25 October 2021
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Review from Andrea M (Daughter of Client) published on 28 July 2021
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Reply from Kevin Whaley, Manager at Flexicare At Home
Thank you for such a lovely review, it was a pleasure providing care for your mother. Over the years the girls thoroughly enjoyed visiting her and she was sorely missed when she had to go into residential care. The girls fondly remember doing word searches with your mum on a regular basis.
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Review from A W (Daughter of Client) published on 30 April 2021
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Reply from Kevin Whaley, Manager at Flexicare At Home
Thank you for your kind words, it was an honour and pleasure to support your mother. Our carers and the office staff have so many fond memories of her, both at home and when she visited the office it would be impossible to put them all into writing. We wish you both all the best in the future and please keep in touch.
Kind Regards
Kevin Whaley
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Review from A H (Daughter of Client) published on 30 April 2021
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Reply from Kevin Whaley, Manager at Flexicare At Home
Thank you for the kind words, I know the carers and office team supporting your mother thought very highly of her and looked forward to visiting. Your mum is greatly missed and we would like to wish all the family the very best for the future.
Kind Regards
Kevin Whaley and the Flexicare at Home team.
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Review from S M (Client) published on 30 April 2021
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Reply from Kevin Whaley, Manager at Flexicare At Home
Thank you for such kind words, it is a pleasure supporting you and our carers are very passionate about ensuring you receive the best care possible. We hope you continue to be happy with the service and should you have any concerns or wish to discuss ways we can improve your care, please get in touch with your care manager who will be happy to help.
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Review from Frances P (Niece of Client) published on 4 March 2021
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Reply from Kevin Whaley, Manager at Flexicare At Home
Thank you for such lovely feedback, it is a pleasure supporting your aunt. Your aunt's carers will be delighted to hear how satisfied you are with the support they are providing. Please don't hesitate to contact us should you have any questions or concerns (no matter how trivial). Kind Regards, Flexicare at Home.
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Review from S C (Client) published on 25 November 2020
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Reply from Kevin Whaley, Manager at Flexicare At Home
Thank you for your kind words, it is a pleasure supporting you wherever we can and I know the girls look forward to taking you on outings. We are looking forward to being able to take you back out into the community, especially your exercise classes once the lockdown is over and it is safe to do so. In the meantime, please feel free to give us a call if you need any support or if you would like a chat. Kind Regards, Flexicare at Home.
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Review from S F (Wife of Client) published on 25 November 2020
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Reply from Kevin Whaley, Manager at Flexicare At Home
Thank you for your kind words, it was a pleasure to support your husband - we hope he has settled into the residential home and that you are both coping well. If you are ever in need of our services please don't hesitate to contact us. Kind Regards, Flexicare at Home.
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Review from David H (Husband of Client) published on 12 November 2020
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Reply from Kevin Whaley, Manager at Flexicare At Home
Thank you for such kind and considerate words, it truly was a pleasure to support you and your wife during such a challenging time. The carers often speak fondly of you both and miss the little treats you would give them during their visits. We hope you are staying safe and well, please keep in touch.
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The Review Score of 10 (9.985) out of 10 for Flexicare At Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.985 for Flexicare At Home is calculated as follows: ( (65 Excellents x 5) + (1 Goods x 4) ) ÷ 66 Ratings = 4.985
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Flexicare At Home is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Oct 2019
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Job Title: Managing Director
Joined: 2011
Kevin is an enthusiastic individual who is passionate about the rights of people to receive excellent quality care. Kevin's role is to manage new businesses and create partnerships with organisations with the aim of creating a more holistic care and support package for those we care for and support. Kevin is keen to continually improve individuals' well-being and peace of mind by helping them access services from these partners.
Kevin is also involved in establishing new business ventures that complement the care and support we provide in the comfort of people's own homes. These new ventures will provide more community-based opportunities to enable a better quality of life and mitigate loneliness.
Kevin studied Business Management at the University of Leeds and completed a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services.
In his spare time, Kevin enjoys spending time with his young family, friends and his two dogs, Yorkshire terrier Archie and basset hound Murphy. His hobbies include swimming, and supporting Leeds United and travel.
Job Title: Care Director / Registered Manager
Joined: 2011
Ann has volunteered across numerous social care settings since her teenage years. This spurred Ann to say goodbye to her successful 29-year career in business and IT management and towards a new career in the health and social care sector. In preparation for the career change, Ann completed a psychology honours degree and other postgraduate studies at the University of Leeds. Ann also has a Level 7 Diploma in Management & Leadership in a Health & Social Care and Children and Young people's Services.
Ann is passionate about delivering holistic care focusing on emotional and psychological well-being, as well as physical well-being and the use of assisted technologies. Ann is also committed to supporting family and friends who act as the main carer for their loved ones.
Ann's research interests include therapies and strategies to maintain good emotional well-being, dementia, and nutrition in the elderly.
Ann believes in promoting self-development across the workforce and supports various learning and training opportunities open to all employees.
Ann has been married for over 44 years and has 2 sons and 3 grandchildren. In her spare time, Ann enjoys family life, walking, reading and visiting her large family in Ireland.
Job Title: Finance & IT Director
Joined: 2012
After university Kim worked in IT, up to Technical Director of a successful software house, for over 10 years. He then branched out on his own and worked as an independent consultant for a major global bank in various positions and locations for over 15 years, always being focused on customer service within the various business groups he was contracted to assist.
As Flexicare grew it became apparent that a dedicated resource was needed in the IT and financial areas of the business, so in 2012 Kim joined the company as Finance and IT director.
In his spare time, Kim likes to whack a golf ball around the local golf course.
Job Title: Care Manager
Joined: 2023
Samantha (Sam) has worked in various adult care settings for several years, including home care, building a wealth of knowledge and experience in the care sector.
Most recently she was the Care Manager of a retirement living development where she supported homeowners through the transition of independent living into supported living. Part of this role involved recognising care needs and building person-centred care packages for those requiring support.
Sam is passionate about delivering a high standard of person-centred care and promoting emotional well-being, using psychological foundations, for both clients and their families. As part of her continuing development, Sam is working towards completing a QCF Level 5 in Health & Social Care
Before starting her career in adult social care, Sam worked in childcare for several years before becoming a successfully registered childminder for 12 years, maintaining a 'Good' Ofsted rating throughout.
In her spare time, Sam enjoys spending time with her four sons and granddaughter. She can often be found watching the youngest of her boys playing football.
Job Title: HR Co-Ordinator
Joined: 2016
Lucy has been at Flexicare at Home since 2016, becoming a valued member of staff. Lucy's demanding main role is planning the rota to ensure continuity of care and consistent visit times. Lucy is also a great support to the HR and Care team. Lucy studied at Huddersfield University obtaining a degree in English Literature and Film Studies. She has spent time travelling including America for 6 months where she learnt more different cultures and ways of life.
Lucy spends her time in the company of her dog, Harvey, babysitting her nieces, watching rugby and enjoying foods from different cultures.
Job Title: HR Manager/Care Manager
Joined: 2019
Before working in home care, Yongmin spent several years working with vulnerable adults within supported accommodation, providing a wide range of services to vulnerable individuals and families who struggled daily with a variety of issues, including mental health, substance misuse, homelessness and repeat offending.
Having started with Flexicare in 2019, Yongmin's experience resulted in him being well suited to supporting some of our most vulnerable service users and becoming a reliable team member. Yongmin was offered more responsibilities in 2022 and now supports the Care Management team in the community where amongst several responsibilities, ensures the highest levels of care are delivered alongside supervising carers and completing client reviews. Yongmin has also recently accepted the opportunity to do some part-time work within the HR department, ensuring only the best quality candidates are recruited to join the team.
Yongmin is a very family-orientated individual who enjoys travelling and experiencing different cultures and sights around the world with a keen interest in South Korea, where his name originates from. Yongmin travelled the world from being 5 years old, competing in the Korean national sport, Taekwondo. When Yongmin first travelled to South Korea, he stayed with a Korean family who had a big impact on his life, giving him a Korean name while he was over there. Yongmin had such a passion for the Korean people, culture and country; so started to self-study the Korean language as well as legally change his name.
Job Title: Specialist Recruitment Officer/HR Support
Joined: 2024
Nellie is our newest office recruit. Nellie got her start in healthcare back in 2014, studying Health and Social Care. A few years later, in 2018, she landed her first job at homecare after completing work experience at a number of different Care homes and hasn't looked back since. That same year, she wrapped up her degree in Human Resources and Business Management from the University of Huddersfield.
Since then, Nellie's tried her hand at recruiting in all sorts of fields. Now, she's putting her experience to work at Flexicare at Home as a Specialist Recruitment Officer in Adult Social Care. It's a role that lets her combine her passion for care work with her knack for Recruitment.
Job Title: Specialist Trainer
Joined: 2011
Sarah is a Registered General Nurse/District Nurse/Midwife and qualified in 1975. Sarah worked as a community nurse/midwife in The Forest of Dean in Gloucestershire for 15 years after which she spent 10 years in nursing homes and then finally started teaching in 2002.
Sarah is an ITC-accredited provider of First Aid at Work training. Sarah's qualifications, knowledge, expertise and experience are utilised for training in other training courses including Medication, Dementia, Health and Safety, Infection Control, Food Safety, Nutrition & Hydration, Pressure Sore prevention, Epilepsy & Diabetes.
Sarah trained with Dementia Care Matters so that she could deliver excellent Dementia training. The founder of Dementia Care Matters, Dr David Sheard, has been an inspiration to Sarah. The Dementia training course revolves around Dementia being an emotional experience with emotional well-being at the heart of true person-centred care.
Sarah's hobbies include walking, crystal healing and spending time with her grandchildren
Sarah's aspirations are to promote, through training, more awareness of the experience for people living with dementia. On a personal level, Sarah wishes to live in her little house in as eco-friendly a way as possible.
Job Title: Community Care Leader
Joined: 2012
Gemma has been with Flexicare at Home since 2012 and is a very valued and sought-after community team member. Management receives many very positive reviews, often highlighting her ability to cheer her clients through her sunny personality.
Gemma says she loves working at FLexicare at Home, where she has a work-life balance and rates of pay that are always ahead of the cost of living rises. She works the early shift but can be found covering a late shift when colleagues are on holiday so her clients always have visits from a carer they know. Gemma is a true team player and a pleasure to work with.
Job Title: Community Care Leader
Joined: 2019
Michelle has provided compassionate care and support to her cherished clients since 2019. Michelle is a great team player and relishes helping others and providing exemplary care.
Job Title: Flexicare Community Carer
Joined: 2014
Sally has been with Flexicare at Home since 2014. Over that time Sally has received several accolades from her clients and their families, remarking on her ability to bring joy into people's daily lives. Not only does Sally wear a permanent smile, but she also has an infectious laugh that radiates to all around her. Sally is very popular with all her clients and carers alike - a real treasure in the care profession.
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