Home Instead Central Hampshire

Construct House, Winchester Road, New Alresford SO24 9EZ
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9.9 57 Reviews
  • Home Instead Central Hampshire, New Alresford
Founded with a commitment to compassion and excellence, Home Instead Central Hampshire offers bespoke care solutions to individuals and families seeking support in their own homes.

Based in the heart of the community, Home Instead Central Hampshire provides a comprehensive range of services tailored to meet the unique needs of each client. From daily living assistance to specialised dementia care, their team of highly trained and dedicated professionals ensures that every client receives the highest standard of care.

Home Instead Central Hampshire prides itself on fostering independence, promoting well-being, and enhancing the quality of life for all they serve, making them a trusted partner in home healthcare.

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Care Provided by Home Instead Central Hampshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Melissa Burnett (General Manager)

Funding & Fees Guide for Home Instead Central Hampshire

  • Prices

  • From £38.50 per hour

  • We only offer a minimum of one-hour visits so we have the time to provide the best quality care.
    Please contact us for our most recent price guide.

Home Instead Central Hampshire Reviews (57)

Total of 57, showing 1-20
9.9

Home Instead Central Hampshire has a Review Score of 9.9 (9.912) out of 10, based on 19 reviews in the last 2 years. Over all time Home Instead Central Hampshire has 57 reviews.

Overall Experience

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Review from Susan S (Daughter of Client) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been clients of HI Central Hampshire for about 5 years, first for my Dad and now Mum. We have progressed from shorter care sessions to now live in care. All of the carers have been wonderful,- such lovely, empathetic people who are highly professional, work hard and really care about their clients
and families. They take time to get to know their clients and tailor their support to enhance their quality of life, which can be challenging with dementia sufferers. The Care Professionals are supported by an excellent support and management team. The communication with the family is excellent and we appreciate the effort they put in to provide us with a consistent, high quality service, and the openness in flagging issues and finding solutions. Caring for Mum at home for as long as possible is a key priority for our family and HI's high quality service has made this possible. I have no hesitation in recommending them to others, and thank all the team for their wonderful care.

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Review from Wendy B (Daughter of Client) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about all the carers that have supported and helped Mum. They have been professional, patient and so so kind to not just Mum but myself and Dad too. We are struggling with Mum at the moment and they take time for all of us often going over the hour that they are there for.
Despite Mum's stubborn refusal at times they win her round with their kind ways, ensuring Mum's dignity at all times.
They have even won my Dad round who was adamant that no carers would be allowed in!
Thank you.

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Review from Susan S (Daughter of Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning when my father was reluctant to accept any help, Home Instead have shown a high level of care and patience. The care givers provide a kindness, firmness and sense of humour that has won the hearts of my father, his late wife, my sisters and myself.
After the death of my stepmother,
my father needed more care and Home Instead provided this at short notice. The management have also been very good at communicating with the family and have really tried to accommodate the additional needs.
The care givers are punctual, sensible and very able at domestic duties. They also bring sensitivity, kindness and a lightness to a situation which to family members is more challenging.
Overall Home Instead have enriched the lives of my father and my late stepmother. They have enabled them to stay in their own home and most definitely have eased the burden of care on the wider family who don't live nearby.

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Review from Peter D (Son of Client) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and flexibility is excellent. They have a very good quality of carers, who are compassionate and always will to help. Some have a medical understanding and that has been really helpful. Many have become friends with my mum. It's not just caring support but also companionship. Whenever there
has been any last minute requests or changes, they have been very reactive and supportive.

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Review from Judy K (Daughter of Client) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous service from the Home Instead office team and all the Care Pros. No matter who you have contact with, the quality of service is fantastic, and they are joined up in their thinking and approach. I feel we are really working well in partnership together. My dad's new live-in carer has started
this month. Home Instead recruited this person from outside their network but she is absolutely of high standard I'd expect from Home Instead: warm, friendly, professional and above all laughs and keeps everything upbeat yet calm which is so important with Dad who has Alzheimer's. They are settling in well together.

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Review from Suzanne M (Daughter of Client) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply the best carers we could wish for to look after our parents. Home Instead looked after my dad before he passed away in December, it was a difficult time for us all but they dealt with the situation with so much care, dignity and empathy. Home Instead carers are now looking after my mum who has
mild dementia, the whole team are excellent. The initial visit and assessment from the manager was completed in a such a kind and considerate way. The office staff are always so helpful on the phone when we need to make changes or I need advice on what would be best for my parents. The carers that visit mum are excellent, so patient and kind. Always willing to take mum out for a coffee and cake, or change the beds, sit and do a crossword or make a meal plan/shopping list - whatever she wishes to do is no trouble for them. The care team have seamlessly fitted into our family and I know that mum loves having their daily visits.

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Review from Linda T (Daughter of Client) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy with the services provided by the carers and does appreciate the care provided cannot think of anything else to say and to be honest I do not want to spend any more time on this statement

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Review from D P (Brother of Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past several years, I have had the privilege of using Home Instead's services. Their commitment to excellence has consistently exceeded my expectations. They are not just a care provider; they have become an integral part of my sister's life, delivering compassionate, reliable, and professional
care that has greatly improved her quality of life.
From the beginning, their personalised approach stood out. The initial assessment was thorough, allowing them to develop a customised care plan tailored to our needs.
The caregivers are exceptional, compassionate, genuinely invested in my sister's well-being, and often become trusted companions.
Home Instead's reliability is impressive. We've never been left without care, and the management and support team is highly organised, with clear communication about any schedule changes.
In conclusion, Home Instead has provided exceptional service, profoundly impacting my sister's life. I wholeheartedly recommend them.

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Review from Jerry N (Brother of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is utterly convinced that she is capable of independent living alone despite her having age-related dementia. In recent months we have had the assistance of Home Instead and this has very much enhanced the quality of her life and also of our confidence that things are going as well as can
be expected, as we live a several hours journey from her and so cannot respond immediately to any day to day issues that might and do arise.
We are now looking to increase the duration of the Home Instead care to cater for further deterioration in her condition. The quality of the care provided is outstanding and a major component of this is the excellent and sympathetic company that the daily carers provide. Being able to access the daily carer's report is very reassuring and allows us to respond on a daily basis as and when necessary.
Overall we are very impressed with the service and with the quality and professionalism of the carers.

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Review from Ann W (Sister of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service my brother receives. Excellent that I can read comments made after each visit. The times I have needed to contact the service have been good, answered promptly and pleasant staff.
The carers are very friendly and kind to my brother and care about his wellbeing.

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Review from Jane L (Daughter of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, attention, support and kindness shown by my mother's Home Instead carers is exceptional. It gives great peace of mind. They are reliable and always make her feel comfortable. The office team are equally excellent, always responding quickly, ensuring she has the support she needs and with excellent
care and attention. I know a number of people who have used Home Instead in different locations and all say the same! Excellent!

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Review from Sara C (Daughter of Client) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has supported my mother for many months now and my mother, in spite of being very wary initially, really looks forward to seeing her carers. Mostly she has the same one or two which is very welcome. The office support is also excellent.

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Review from Hugh H (Client) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was an absolute pleasure to meet your team of carers who were all as helpful as could be, cheerful and willing at all times. They were employed to give personal care to me and my wife each morning. This left 15 minutes spare when they were happy to do ironing, change bedding etc which was a big help.
We were sad to say goodbye and will certainly ask for help from Home Instead if we need it in the future.

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Review from Claire S (Daughter of Client) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been outstanding in their care for Dad and Mum. I am so very grateful for the speed with which the team were able to organise and provide care. Home Instead's support has afforded my parents a great deal of comfort during a difficult time. Thank you!

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Review from B W (Daughter of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead's compassionate and flexible approach enabled my parents to manage his last few weeks prior to moving my dad to a care home. The staff were all superb, engaging at the right level and amount without stifling my mum. The support we received from the management and admin team - sometimes
at the weekend - was outstanding. Customer care went above and beyond again and again. I would highly recommend and use again (though hope I don't have to!)

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Review from Michael F (Son of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father very much appreciates his twice-weekly visits from Home Instead; they provide valuable companionship and enable him to spend time out of the house. He has found the carers to be real morale boosters and always looks forward to their visits.

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Review from Richard S (Husband of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with all the carers that help my wife in the morning. They are caring and careful and well trained. They move her from her bed by a ceiling hoist and they wash and dress her and move her to her electric wheelchair where she remains for the day.

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Review from Melanie T (Daughter of Client) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care pros are all so kind and patient with Mum and are always happy to help. I am so grateful that we can rely on them to help with looking after Mum.
The office is always friendly and helpful too and on the rare occasion there are any disruptions to the rota they communicate very quickly to arrange
alternatives.
Great company and always happy to recommend them to others.

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Review from Mark I (Son of Client) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has two care pro visits per day and these have enabled her to maintain a more independent life. Due to Mum's condition she still believes she is independent when in reality without her carer's assistance, she would not be able to stay in the house and live the fulfilling life she still has.
With my father sadly in full-time care, the companionship is invaluable and all the team are great at being both patient and supportive when Mum is feeling sad and overwhelmed by life events. The quality of the updates logged each visit provides my brother and I with great comfort that Mum is safe, cared for and is getting out enjoying her visits to see Dad, go shopping or for a walk, all inevitably followed by coffee and cake. Whenever we need further assistance or advice the office team are on hand to provide help and reassurance in a professional and friendly manner. We're very grateful to the team who are as much of a support to ourselves as family members as they are to Mum as the client.

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Review from A S (Daughter of Client) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All care staff are friendly willing and helpful, particularly understanding of dementia care. Able to cope with emergencies and deal with appropriately. Mum was grateful for their support particularly after several falls which needed an ambulance.

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Current Review Score: 9.9 (9.912)

Overview of Review Score

The Review Score of 9.9 (9.912) out of 10 for Home Instead Central Hampshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.912 for Home Instead Central Hampshire is calculated as follows: ( (106 Excellents x 5) + (7 Goods x 4) + (1 Poors x 2) ) ÷ 114 Ratings = 4.912

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead Central Hampshire is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2017

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (12)

Jan

Jan Gapper

Job Title: Director

Joined: 2011

Jan originally trained as an Occupational Therapist; her role is to look after and develop a highly trained team of care professionals. Jan’s belief is that a team who are fulfilled in their roles and happy to be at work will deliver the best possible care to clients.


Steve

Steve Gapper

Job Title: Director

Joined: 2011

Steve had a career in insurance before setting up Home Instead Central Hampshire. He believes that if you have happy Care Professionals then you have happy clients so finding the right people who want to make a difference to the lives of older people is absolutely essential.


Melissa

Melissa Burnett

Job Title: Director/General Manager

Joined: 2013

Melissa has 10 years of experience in the care sector.


Starting her career at Home Instead 9 years ago and is now General Manager. Her interest is in working with people by upskilling and nurturing staff to ensure outstanding person-centred care is delivered to all clients.


Alyson

Alyson Slatcher

Job Title: Client and Care Professional Registered Manager

Joined: 2011

Alyson has over 15 years of experience in the care industry, her role is to look after all the dedicated care professionals and clients. Alyson believes that empathy and dedication result in a better care offering and is passionate about the welfare of our clients.


Nicola

Nicola Panunzio

Job Title: Deputy Client and Care Professional Manager

Joined: 2014

Nicola has over 7 years of experience in the care industry, her role as Deputy Care Manager is to assist Alyson in looking after all our clients, ensuring they receive person-centred care to the highest standard. She believes a positive workplace leads to positive outcomes.


Miranda

Miranda Coutsoudis

Job Title: Care Co-Ordinator

Joined: 2016

Miranda joined in 2016. Her role as care coordinator is to coordinate with both carers and clients to ensure all their needs are met. She is passionate about enabling people to remain in their own homes and enjoys both the challenges and rewards of her role.


Stephen

Stephen Morley

Job Title: Care Professional Training Manager

Joined: 2011

Stephen has worked for Home Instead for over 10 years. He works within the care team developing and delivering training. Stephen has always had a passion for training as he believes skilled and trained Care professionals can provide the highest level of person-centred care.


Angela

Angela Petley

Job Title: Deputy Client and Care Professional Manager

Joined: 2014

Angela has worked for Home Instead Central Hampshire for 8 years. Her role is to care for new and existing Care Professionals as well as develop and deliver training. Angela believes highly trained Care Professionals provide the best person-centred care for our clients.


Tony

Tony Winterton

Job Title: Recruitment Coordinator

Joined: 2019

Tony has worked for Home Instead for 3 years and has a background of 30 years in recruitment. His role is to recruit talented, caring and passionate new Care Professionals who are needed to deliver the high-quality service we offer our clients.


Kate

Kate Warman

Job Title: Marketing Officer

Joined: 2022

Kate has eight years of experience in marketing, and her role is to support and promote Home Instead Central Hampshire via marketing and advertisement. She has a passion for creating new and exciting content and believes good communication is vital for a successful, happy team.


Lynn

Lynn Nutt

Job Title: Finance Assistant

Joined: 2023

Lynn joined Home Instead in 2023, having previously worked in Early Years finance for 30 years. She believes attention to detail is pivotal for her role and enjoys helping within the busy office environment.


Isabelle

Isabelle Williams

Job Title: Field Supervisor

Joined: 2022

Isabelle joined the team in 2022, initially as a Care Professional, she has now progressed to Field Supervisor and believes that her new role allows her to provide a supportive environment for carers and thus clients.


Frequently Asked Questions about Home Instead Central Hampshire

What Type of Services does Home Instead Central Hampshire offer?

Home Instead Central Hampshire offers Home Care.

How many Carers does Home Instead Central Hampshire employ?

Home Instead Central Hampshire employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Central Hampshire to verify any information. View our terms and conditions. Home Instead Central Hampshire has a Platinum Service – more info.