Home Instead Central Hampshire

Construct House, Winchester Road, New Alresford SO24 9EZ
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9.9 57 Reviews
  • Home Instead Central Hampshire, New Alresford
Founded with a commitment to compassion and excellence, Home Instead Central Hampshire offers bespoke care solutions to individuals and families seeking support in their own homes.

Based in the heart of the community, Home Instead Central Hampshire provides a comprehensive range of services tailored to meet the unique needs of each client. From daily living assistance to specialised dementia care, their team of highly trained and dedicated professionals ensures that every client receives the highest standard of care.

Home Instead Central Hampshire prides itself on fostering independence, promoting well-being, and enhancing the quality of life for all they serve, making them a trusted partner in home healthcare.

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Care Provided by Home Instead Central Hampshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Melissa Burnett (General Manager)

Funding & Fees Guide for Home Instead Central Hampshire

  • Prices

  • From £38.50 per hour

  • We only offer a minimum of one-hour visits so we have the time to provide the best quality care.
    Please contact us for our most recent price guide.

Home Instead Central Hampshire Reviews (57)

Total of 57, showing 21-40
9.9

Home Instead Central Hampshire has a Review Score of 9.9 (9.912) out of 10, based on 19 reviews in the last 2 years. Over all time Home Instead Central Hampshire has 57 reviews.

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Review from V S (Client) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have two carers a day, one to wash and help dress the upper half. The second, cooks the meals. Both carers do all sorts of little jobs, which I am unable to do as I have only my left hand, eg, they are able to undo the jars etc, put out the daily papers in the recycle bins etc.

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Review from I R (Client) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found it to be helpful - both office and carer.
I have enjoyed my carer's company and help.

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Review from K C (Daughter of Client) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This week my mother aged 91 flooded the utility area floor twice in quick succession. The first time occurred before a Home Instead assistant arrived and the assistant duly mopped up and disposed of the water which made her late for her next appointment but she stayed to make sure Mum was ok.
Then
someone from the office rang for a catch-up and offered to chase up the surgery for me so Mum could have her flu jab at home. That was a great relief I'm struggling with my own health at the moment.
Finally, this afternoon because Mums' washing machine isn't working at the moment a Home Instead assistant took a lot of mum's washing home with her to do it there and bring it back. All of this in my opinion is beyond and above what we might have expected and Mum and I are both very grateful that Home Instead staff go the extra mile.

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Review from Patricia W (Client) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used the home help side available since last year and have found all the ladies that come so friendly and helpful. I also look forward to each Wednesday for a cheerful chat when they come.
I am very happy with all the help I have had.

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Review from H J (Client) published on 20 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the standard of service from Home Instead. Office staff very efficient organising carers and answer telephone. Carers always on time and very professional. Made a huge difference to us.

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Review from Annette M (Daughter of Client) published on 20 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot be with my mother 24 hours a day, but to know that the excellent staff from Home Instead will come and be my eyes and ears has been such a relief. The effective communication between the carers, the administration and myself is really key to managing a difficult home situation.
The standard
of care is really high (mother is an Alzheimer's patient) and their patience and understanding of the condition helps keep my mother calm and content.
During an emergency, I put in a call, and within 5 minutes help had arrived at the door.
My mother will hopefully carry on enjoying her independence at home, thanks to the team at Home Instead.

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Review from A H (Client) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been having care for nearly a decade now and Home Instead is the best agency I've had, I wish I had had them from the beginning. They treat their staff really well which means they are more likely to retain staff which is better for us clients. They are experienced, professional but most importantly,
they are kind.
They really put the care in a care agency, the majority of the staff they hire are fantastic and they seem like a real team. The office staff are great at dealing with issues and for someone like me with both physical and mental health conditions, this is so important and helps reduce my anxiety. The only thing I’d change is more continuity.
They say diamonds are formed under pressure and this certainly applies to my current team (including the office staff), who simply shines and radiate light to those they care for. They make me feel less alone and more able to cope with what life throws at me.
I am truly grateful for them.

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Review from Jean W (Client) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Home Instead for the past 3 years and I have been most impressed with all the help, attention and care provided to me. The carers know my way of life here and do all they can to enhance it. Thank you so much Home Instead.

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Review from Anne G (Client) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very satisfied with all my carers. My only complaint is your very high costs!

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Review from Avril W (Client) published on 5 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since having the support of my carers I have been able to enjoy again the full advantage of living at home. They support me with whatever I need or chat over medical advice. Getting older, I never expected to enjoy carers visiting me, but I do! they have becomes such a good support and lovely friends.

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Review from Richard C (Son of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is 90-years-old and does not want to leave his home of 62 years. Home Instead allow this wish to come true. My brothers and I are fully confident in allowing Home Instead to be the sole 'caregivers' for our father. There can be no greater praise than that!

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Review from Kathy M (Daughter of Client) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who suffered from dementia, extreme deafness and a level of stubbornness was initially unwilling to accept care. Home Instead and their care staff worked with me to a successful outcome. I found their staff to be outstanding both office staff and carers. They always did that little bit extra
to make my life easier. Their arrangements were clear always fulfilled and easy to follow. The use of an App creating a diary was deeply reassuring. On occasions additional staff were required they were always found, even at short notice. If my mother was in accepting of a carer they were changed immediately. Frankly, they’ve been brilliant.

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Review from Anthony A (Husband of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is a wonderful care provider. The individual carers are very skilled, friendly and helpful in everything they do. They treat clients with the utmost care and companionship and are a huge credit to the organisation.

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Review from Pat K (Daughter-in-law of Client) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We began using Home Instead (Central Hampshire) for my father-in-law at the beginning of January 2021, when he began needing help with food preparation, encouragement with mobility, companionship, medication supervision and personal hygiene.
From the initial call to the office, all our dealings with
the staff, at the initial assessment meeting and subsequently over the phone and via email have been friendly, professional, efficient and helpful. The care plan was produced efficiently and speedily.
The mobile phone app is really useful for updates and gives peace of mind.
The small team of carers have been reliable, consistent, punctual and communicative.
We are extremely grateful to them all.

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Review from Jane B (Daughter of Client) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is much more positive about life now the team are involved, she loves their visits, and the care and compassion the team show gives my sister and I great peace of mind, knowing that Mum is safe and happy.

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Review from Alison M (Daughter of Client) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent caring service. All of the staff are kind, professional, knowledgeable and dedicated. The ladies that visit have been amazing; they treat my parents with dignity and yet they are friendly and fun, too. The carers arrive when they said they would and get on with whatever needs doing.
They are hard-working and proactive. I have been able to relax after years of worry, thanks to these ladies. The office staff and managers that support the carers are very warm and approachable; they are on top of all the detail and regularly monitor the care plans to ensure the best care for my mum and dad. I thoroughly recommend Home Instead; in fact, I came to this company, myself, after a personal recommendation. They have a well-deserved reputation. They really are the best in Winchester. Thank you to all of the staff - from all of my family.

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Review from L G (Friend of Client) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Professionally involved with the client and the family, I have observed and been involved with the various staff members and carers over the last couple of years. I have been impressed by everyone's desire to listen to all concerned to ensure that the service delivered is not only of the highest standard
but also the kindest. In the current Covid situation, protection, care and common sense has been at the forefront of everyone's mind with the result that the client and family have been able to get through these very difficult times with the least upset possible. I would highly recommend this company.

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Review from Isobel F (Daughter of Client) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly can't rate everyone at Home Instead highly enough. From the wonderful carers to the lovely people in head office, everyone is so kind, compassionate, flexible and understanding with both my wonderful mum who they take such good care of and myself as well. Mum's needs have changed dramatically
in the short space of time we have been with Home Instead and everyone has worked incredibly hard to adapt quickly to accommodate them. Their communication is excellent and if there are any flags of concern the carers will inform the office who will, in turn, inform me. The carers are so great with Mum and I often enjoy being in the house when they are there and listening in to their interactions. They are always so positive and uplifting and this always rubs off on Mum. To everyone at Home Instead, thank you from the bottom of our hearts.

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Review from Nancy E (Client) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have felt really cared for. Sometimes the carers have had more to give than we to receive as we (I) was keen to become as independent as possible. But they soon became aware of our needs and anticipated them.
Although there have been a few changes to the schedule, a carer was always punctual and
willing to do all manner of tasks.
As they were working in unfamiliar surroundings, it was not always easy to know where things (cutlery, dishes) were normally put, but there were always attempts to achieve tidy and clean surroundings.
Frequently ready to chat; always kind.

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Review from Adam R (Son of Client) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since having Home Instead from April 2018 to help look after mum, I have been more than impressed by their standard of care, kindness and professionalism. They are considerate and it is good that they look after mum but too that, I'm part of the package! Their carers all enjoy coming to help mum and
although she suffers from dementia she has got to know them (not by name) but that they come in to help her! I think she loves the attention they give her. I also appreciate they wait to make sure I'm ok and not getting too stressed.

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Current Review Score: 9.9 (9.912)

Overview of Review Score

The Review Score of 9.9 (9.912) out of 10 for Home Instead Central Hampshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.912 for Home Instead Central Hampshire is calculated as follows: ( (106 Excellents x 5) + (7 Goods x 4) + (1 Poors x 2) ) ÷ 114 Ratings = 4.912

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead Central Hampshire is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2017

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (12)

Jan

Jan Gapper

Job Title: Director

Joined: 2011

Jan originally trained as an Occupational Therapist; her role is to look after and develop a highly trained team of care professionals. Jan’s belief is that a team who are fulfilled in their roles and happy to be at work will deliver the best possible care to clients.


Steve

Steve Gapper

Job Title: Director

Joined: 2011

Steve had a career in insurance before setting up Home Instead Central Hampshire. He believes that if you have happy Care Professionals then you have happy clients so finding the right people who want to make a difference to the lives of older people is absolutely essential.


Melissa

Melissa Burnett

Job Title: Director/General Manager

Joined: 2013

Melissa has 10 years of experience in the care sector.


Starting her career at Home Instead 9 years ago and is now General Manager. Her interest is in working with people by upskilling and nurturing staff to ensure outstanding person-centred care is delivered to all clients.


Alyson

Alyson Slatcher

Job Title: Client and Care Professional Registered Manager

Joined: 2011

Alyson has over 15 years of experience in the care industry, her role is to look after all the dedicated care professionals and clients. Alyson believes that empathy and dedication result in a better care offering and is passionate about the welfare of our clients.


Nicola

Nicola Panunzio

Job Title: Deputy Client and Care Professional Manager

Joined: 2014

Nicola has over 7 years of experience in the care industry, her role as Deputy Care Manager is to assist Alyson in looking after all our clients, ensuring they receive person-centred care to the highest standard. She believes a positive workplace leads to positive outcomes.


Miranda

Miranda Coutsoudis

Job Title: Care Co-Ordinator

Joined: 2016

Miranda joined in 2016. Her role as care coordinator is to coordinate with both carers and clients to ensure all their needs are met. She is passionate about enabling people to remain in their own homes and enjoys both the challenges and rewards of her role.


Stephen

Stephen Morley

Job Title: Care Professional Training Manager

Joined: 2011

Stephen has worked for Home Instead for over 10 years. He works within the care team developing and delivering training. Stephen has always had a passion for training as he believes skilled and trained Care professionals can provide the highest level of person-centred care.


Angela

Angela Petley

Job Title: Deputy Client and Care Professional Manager

Joined: 2014

Angela has worked for Home Instead Central Hampshire for 8 years. Her role is to care for new and existing Care Professionals as well as develop and deliver training. Angela believes highly trained Care Professionals provide the best person-centred care for our clients.


Tony

Tony Winterton

Job Title: Recruitment Coordinator

Joined: 2019

Tony has worked for Home Instead for 3 years and has a background of 30 years in recruitment. His role is to recruit talented, caring and passionate new Care Professionals who are needed to deliver the high-quality service we offer our clients.


Kate

Kate Warman

Job Title: Marketing Officer

Joined: 2022

Kate has eight years of experience in marketing, and her role is to support and promote Home Instead Central Hampshire via marketing and advertisement. She has a passion for creating new and exciting content and believes good communication is vital for a successful, happy team.


Lynn

Lynn Nutt

Job Title: Finance Assistant

Joined: 2023

Lynn joined Home Instead in 2023, having previously worked in Early Years finance for 30 years. She believes attention to detail is pivotal for her role and enjoys helping within the busy office environment.


Isabelle

Isabelle Williams

Job Title: Field Supervisor

Joined: 2022

Isabelle joined the team in 2022, initially as a Care Professional, she has now progressed to Field Supervisor and believes that her new role allows her to provide a supportive environment for carers and thus clients.


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