Home Instead Central Hampshire

Construct House, Winchester Road, New Alresford SO24 9EZ
Submit a Review
9.9 57 Reviews
  • Home Instead Central Hampshire, New Alresford
Founded with a commitment to compassion and excellence, Home Instead Central Hampshire offers bespoke care solutions to individuals and families seeking support in their own homes.

Based in the heart of the community, Home Instead Central Hampshire provides a comprehensive range of services tailored to meet the unique needs of each client. From daily living assistance to specialised dementia care, their team of highly trained and dedicated professionals ensures that every client receives the highest standard of care.

Home Instead Central Hampshire prides itself on fostering independence, promoting well-being, and enhancing the quality of life for all they serve, making them a trusted partner in home healthcare.

Show Home Instead Central Hampshire on the Map

Care Provided by Home Instead Central Hampshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Melissa Burnett (General Manager)

Funding & Fees Guide for Home Instead Central Hampshire

  • Prices

  • From £38.50 per hour

  • We only offer a minimum of one-hour visits so we have the time to provide the best quality care.
    Please contact us for our most recent price guide.

Home Instead Central Hampshire Reviews (57)

Total of 57, showing 41-57
9.9

Home Instead Central Hampshire has a Review Score of 9.9 (9.912) out of 10, based on 19 reviews in the last 2 years. Over all time Home Instead Central Hampshire has 57 reviews.

Overall Experience

  • 51
  • 6
  • 0
  • 0
  • 0

Date Published

57
7
15
19
38

Review from C F (Client) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have always provided an excellent, caring and respectful attitude to me and I am entirely happy with all that they provide.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lesley L (Daughter of Client) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have been unfaltering in their support and care over the last 6 months. Firstly with my mother who desperately needed support at home, until she was taken ill. Her carer became her friend who she looked forward to seeing her. After my mother was taken into hospital, it became an extremely difficult
time for all of us but especially for my father who had lost his wife and he himself had been diagnosed with dementia. Home Instead took the weight of our concerns over and looked after my dad brilliantly. Every carer went above and beyond my expectations in making him comfortable and allowing to stay in his own home for as long as possible. Everything was possible and I can't thank them all enough for helping us through the last 6 months. It is rare to find an organisation these days who go out of there way to excel and this they did.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John P (Client) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Home Instead excellent in every way. The different carers who visit me are always friendly and most helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Moira R (Daughter of Client) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I have been very happy with the caregivers who have visited. They are punctual and reliable and always friendly and caring. My mother frequently says "they are all so lovely and so lucky." Having the ladies call each day has also removed a lot of stress for me worrying about how she's
coping.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane F (Daughter of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your carers have done an excellent job in helping dad with both his catheter bag change and the other tasks they do for him. I know he is very happy with the people he has and often talks about them highly. We had originally arranged with another homecare agency but they failed to turn up which may
have been a blessing in disguise. Very caring and have often gone the extra mile. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J C (Client) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no problems with Home Instead. They are suitable for my condition.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E D (Client) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead have provided me with help and companionship for the past 3 and half years.


I have valued the kindness and reliability of my helper - she is more like a friend now! She has been very tactful at all times and willing to do the job requested.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christina (Daughter of Client) published on 6 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homeinstead has cared for my mother for 18 months. They are excellent and adapted as her needs change.
A review in January 2017 had input from the carers and decision was to keep the same team of carers with new carers given comprehensive training. Communication can be difficult for mum and she has
to feel confident with the carers and respected before she will open up. She has opened up with all the Homeinstead carers. She knows them all by name and is interested in their lives and families. They respect her and listen to her. I organised a rep to demonstrate a piece of equipment we have, Homeinstead were the only company we use to send the team to learn. They now use the equipment and found it invaluable. It is great to see them embracing new equipment that will help carers and also other clients. This product is available from social services. The management is available to chat to about concerns and the carers report in a great communication book.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elisabeth P (Wife of Client) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had carers from Home Instead Senior Care for 21 months, and they have all been excellent.
They arrive on time and let us know, on rare occasions, if they are going to be late.
We very much appreciate that we have a "team of carers" so that the same carers come regularly each week. They are
cheerful, very caring, trusting and empathetic and aware of our needs.
If there are changes with the client the carers correspond with the appropriate carer.
Home Instead has made a total difference to our lives at a difficult time.
We are very glad we chose them.
They are an exceptional group of people with a very high level of service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Charlotte W (Daughter of Client) published on 28 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If it was not for the wonderful care being provided by Home Instead, I very much doubt that our mother would be still managing to live in her own home. We are constantly impressed by how calmly, efficiently and cheerfully the caregivers deal with her particular needs - some of which are quite complex.
We are also very pleased with the way in which any new staff joining our mother's 'team' are trained by existing carers, to ensure continuity. All those visiting our mother communicate very well with each other, as well as with the family and the home help, via detailed notes. Whenever I have phoned the office to discuss anything concerning my mother, there is always a familiar member of staff there ready to help and advise. We are extremely grateful for all that Home Instead do!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J W (Daughter of Client) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received from all the carers from Home Instead Senior Care was excellent. All carers have also always been kind, helpful and flexible. Office staff have also always bent over backwards to support my mother. I would not hesitate to recommend Home Instead Senior Care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Moria D (Client) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is little to say as everyone and everything is wonderful.
All the staff are so kind and I love meeting any of them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D F (Son of Client) published on 6 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been looking after my parents for more than two years and in that time have proved to absolutely reliable and supportive. Their carers have always shown the sort of sensitivity and initiative that has given me the confidence that they are in good hands.
At a time when I am living
many miles away from their home, it has become a great comfort.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jackie L (Daughter of Client) published on 6 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I called on Home Instead some 3 years ago, when my mother was living alone. She has complex health issues, the same 3 members of staff attended to her almost on a daily basis. This proved invaluable to my mother and I.
Sadly we all dealt with her increasing demise to dementia. The team were, and are
reliable and caring, friends and caregivers. They supported the link with reality, bathing, feeding, prompting medication, drinking and socialising. They kept me informed, which is very important.
The chapter ended when my mother started to wander, thus having to succumb to a home with 24hour care.
Still today she maintains a weekly visit by an original caregiver.
I can't thank them enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alastair D (Son of Client) published on 26 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we receive from Home Instead is outstanding in every respect. Initially Mum was reluctant to receive help, now when I phone and ask if her carer is there I get the reply 'No, but my friend is'.
She looks forward to the carers coming each day and they are always cheerful, professional,
friendly and completely reliable. We would be lost without you!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Irene Q (Daughter of Client) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family contacted Home Instead approximately four years ago. Initially one hour a week, now twice a day, to help our 91 year old mother. The first visit to get to know the client set the standard. They visit each new client and select care workers with similar interest. My mother's life has been
enriched 100% by Home Instead, the most important relationship to Mum is Home Instead. They genuinely care and are there 24 hours a day on call to reassure and help. A lifeline between the family members and the client. Fantastic - cannot speak highly enough. Call them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Norma R (Wife of Client) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant. All carers anxious to do their best.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.912)

Overview of Review Score

The Review Score of 9.9 (9.912) out of 10 for Home Instead Central Hampshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.912 for Home Instead Central Hampshire is calculated as follows: ( (106 Excellents x 5) + (7 Goods x 4) + (1 Poors x 2) ) ÷ 114 Ratings = 4.912

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead Central Hampshire is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2017

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (12)

Jan

Jan Gapper

Job Title: Director

Joined: 2011

Jan originally trained as an Occupational Therapist; her role is to look after and develop a highly trained team of care professionals. Jan’s belief is that a team who are fulfilled in their roles and happy to be at work will deliver the best possible care to clients.


Steve

Steve Gapper

Job Title: Director

Joined: 2011

Steve had a career in insurance before setting up Home Instead Central Hampshire. He believes that if you have happy Care Professionals then you have happy clients so finding the right people who want to make a difference to the lives of older people is absolutely essential.


Melissa

Melissa Burnett

Job Title: Director/General Manager

Joined: 2013

Melissa has 10 years of experience in the care sector.


Starting her career at Home Instead 9 years ago and is now General Manager. Her interest is in working with people by upskilling and nurturing staff to ensure outstanding person-centred care is delivered to all clients.


Alyson

Alyson Slatcher

Job Title: Client and Care Professional Registered Manager

Joined: 2011

Alyson has over 15 years of experience in the care industry, her role is to look after all the dedicated care professionals and clients. Alyson believes that empathy and dedication result in a better care offering and is passionate about the welfare of our clients.


Nicola

Nicola Panunzio

Job Title: Deputy Client and Care Professional Manager

Joined: 2014

Nicola has over 7 years of experience in the care industry, her role as Deputy Care Manager is to assist Alyson in looking after all our clients, ensuring they receive person-centred care to the highest standard. She believes a positive workplace leads to positive outcomes.


Miranda

Miranda Coutsoudis

Job Title: Care Co-Ordinator

Joined: 2016

Miranda joined in 2016. Her role as care coordinator is to coordinate with both carers and clients to ensure all their needs are met. She is passionate about enabling people to remain in their own homes and enjoys both the challenges and rewards of her role.


Stephen

Stephen Morley

Job Title: Care Professional Training Manager

Joined: 2011

Stephen has worked for Home Instead for over 10 years. He works within the care team developing and delivering training. Stephen has always had a passion for training as he believes skilled and trained Care professionals can provide the highest level of person-centred care.


Angela

Angela Petley

Job Title: Deputy Client and Care Professional Manager

Joined: 2014

Angela has worked for Home Instead Central Hampshire for 8 years. Her role is to care for new and existing Care Professionals as well as develop and deliver training. Angela believes highly trained Care Professionals provide the best person-centred care for our clients.


Tony

Tony Winterton

Job Title: Recruitment Coordinator

Joined: 2019

Tony has worked for Home Instead for 3 years and has a background of 30 years in recruitment. His role is to recruit talented, caring and passionate new Care Professionals who are needed to deliver the high-quality service we offer our clients.


Kate

Kate Warman

Job Title: Marketing Officer

Joined: 2022

Kate has eight years of experience in marketing, and her role is to support and promote Home Instead Central Hampshire via marketing and advertisement. She has a passion for creating new and exciting content and believes good communication is vital for a successful, happy team.


Lynn

Lynn Nutt

Job Title: Finance Assistant

Joined: 2023

Lynn joined Home Instead in 2023, having previously worked in Early Years finance for 30 years. She believes attention to detail is pivotal for her role and enjoys helping within the busy office environment.


Isabelle

Isabelle Williams

Job Title: Field Supervisor

Joined: 2022

Isabelle joined the team in 2022, initially as a Care Professional, she has now progressed to Field Supervisor and believes that her new role allows her to provide a supportive environment for carers and thus clients.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Central Hampshire to verify any information. View our terms and conditions. Home Instead Central Hampshire has a Platinum Service – more info.