Home Instead Liverpool Central & North

Office 11, 3 Clock Tower Park, Longmoor Lane, Fazakerley, Liverpool L10 1LD
Submit a Review
9.6 28 Reviews
  • Home Instead Liverpool Central & North, Liverpool
Home Instead Liverpool Central & North provides award-winning care and offers companionship and support for older people living at home. The office is the only local company to be rated overall Outstanding by CQC (March 2018).

With visits lasting at least an hour and at a time determined by the client, the same Care Professionals will provide the service, giving continuity and peace of mind.

Clients’ needs range from live-in care, intense daily personal care to help around the house or companionship for just a few hours each week. They also provide a nail care at home service that helps clients with their mobility and general health.

The team's goal is to provide the highest standard of care to each individual. That care is delivered by carefully selected Care Professionals, who are matched to each client and visit at a time that the client requests.

Whether you are enquiring about care in the home or you are interested in joining a compassionate and dependable team of Care Professionals, please contact the team.

Show Home Instead Liverpool Central & North on the Map

Care Provided by Home Instead Liverpool Central & North

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Michael Loizides (Director)

Funding & Fees Guide for Home Instead Liverpool Central & North

  • Prices

  • Please call us to discuss your specific needs and personalised quote.

  • All our care plans are tailored to the individual.

Home Instead Liverpool Central & North Reviews (28)

Total of 28, showing 1-20
9.6

Home Instead Liverpool Central & North has a Review Score of 9.6 (9.550) out of 10, based on 8 reviews in the last 2 years. Over all time Home Instead Liverpool Central & North has 28 reviews.

Overall Experience

  • 20
  • 7
  • 1
  • 0
  • 0

Date Published

28
6
8
8
20

Review from R K (Daughter of Client) published on 9 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From start to now every contact we have had with the staff from Home Instead has been excellent! We appreciated the questions to find out the exact care needed, also timings given the week before + care giver named. Each visit has helped not only giving care but a relationship built with the same people
arriving. Contact with office staff has always been positive and friendly as a family we are happy that mum (and dad) are care for in a professional way.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E D (Client) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter does most dealings with the office. She always finds staff very helpful and polite and should there be a problem she sorts it out with your staff.
At 93 years of age I find it quite hard to admit I need help. Now I realise I cannot manage alone and have gathered some friends on the way.

Reply from Fiona Stirling, Client Experience Manager at Home Instead Liverpool Central & North

Thank you so much for your review. Its nice to hear our staff are able to assist you and sort out any issues you may have.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from I H (Client) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the service I receive. The staff do a brilliant job from the office. The carers are all great. I'm very happy.

Reply from Fiona Stirling, Client Experience Manager at Home Instead Liverpool Central & North

Thank you very much for your review. It's great to hear that you're happy with our service and you receive good communication from the office.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M L (Son of Client) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall experience has been of a high standard. Any slight problems were sorted out quickly and efficiently. We would highly recommend Home Instead.

Reply from Fiona Stirling, Client Experience Manager at Home Instead Liverpool Central & North

Thank you very much for your review, it is great to hear any issues are quickly sorted and you would recommend Home Instead.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from W L (Client) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care from Home Instead for a number of years and I have been very satisfied with the care I have received. I have two visits a day, providing personal care and preparation of meals and my caregivers have always been efficient and very kind. The company has tried to accommodate
my need for a regular team of carers and for regular time slots. When necessary, the management has updated my care package to ensure that my needs are catered for and that I always feel safe and secure. I would be happy to recommend the company to others in need of home care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A P (Daughter of Client) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead have been coming to Mum for over two years now.
She is well supported by all the care givers. They are all very caring and friendly.

Reply from Michael Loizides, Director at Home Instead Liverpool Central & North

Thank you very much for your feedback about Mum's care. It's lovely to hear that our carers are friendly and genuinely caring.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P E (Son of Client) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the ladies who care for my mum. She looks forward to your visits and enjoys chats and walks. Thank you for all you do.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V B (Daughter of Client) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service that Home Instead provides for my mother.
The communication is very good with early notifications of any changes within the schedule of care providers.
Emails are answered promptly.

Reply from Michael Loizides, Director at Home Instead Liverpool Central & North

Thank you very much for your review. It's great to hear that you're happy with our service and that our communication is prompt.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nick M (Son of Client) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived with dementia for the past two years and throughout that time has been supported by Home Instead. I chose Home Instead because of their reputation and I have not been disappointed. The small team of regular caregivers were able to get to know Mum and to support her while still giving
her as much freedom as possible and her primary caregiver consistently went the extra mile, bringing her treats and on one occasion even buying and setting up a small Christmas tree for her. Definitely above and beyond the call of duty and an indication of the kindness and quality of the staff, who became friends rather than just carers. For me, living some way away, another advantage was that I was always kept informed of any issues that arose, so they could be dealt with promptly. The team were also very open to feedback and to making enhancements to the routines that were in place, all with the goal of making Mum's time at home as fulfilled and dignified as possible.

Reply from Home Instead Care, Director at Home Instead Liverpool Central & North

Thank you, Nick, it was our pleasure to look after your mum, we thank you very much for such a lovely review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret (Daughter of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the wonderful team of caregivers at Home Instead in Crosby. I shall always be indebted to them because not only did they make it possible for my Mum to live independently in her own home but they also extended that care to the whole family. Mum felt safe and I felt safe
knowing that Mum’s care team were 100% committed to giving her the very best care possible. They were always ready to go the extra mile and often brought Mum little 'extras' just when she needed a boost – a bunch of flowers, some yummy cake to share, a puzzle book to do together. The 'girls' as Mum called them were professional, reliable and genuinely caring. It’s no wonder Mum usually referred to them not just as her carers but also as her friends.

Reply from Home Instead, Director at Home Instead Liverpool Central & North

Thank you so much for your kind words, we will be sure to share this with our wonderful Caregivers / your mum's 'friends'.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet F (Daughter of Client) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager I met with was very professional, caring and helpful, trying to coax my Mum into letting the carers do certain things for her. My mother has Alzheimer's and isn't very amenable to having others help her. The carers are always very patient with her and over the last 2 1/2 years I have been
extremely happy with their care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R T (Daughter of Client) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead for several years and are very pleased with the service we have received.

Reply from Andrew Erskine at Home Instead Liverpool Central & North

Thank you so much for your compliments, we are proud to have such satisfied families receiving our Outstanding service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H T (Daughter of Client) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family feel fortunate indeed to have found a caring agency which puts excellence and compassionate care at the heart of its care principles. My 96 year old mother receives daily care - both personal and companionship - from an outstanding small team of carers. They treat Mum with the utmost care
and attention and with dignity at all times. At times Mum feels upset that she cannot do things for herself any more - all her carers do not dismiss her frustrations, but 'jolly her along' instead. The admin and office staff always communicate any concerns and deal with finances efficiently and effortlessly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue D (Daughter of Client) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregivers from Home Instead provided great support in looking after my mum who has dementia. Knowing I lived at a distance both the office staff and caregivers were responsive to my mum's needs both physical and emotional. The team communicated well and my mum looked forward to their visits. She
was always treated with great respect.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J T (Daughter of Client) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father had 3 different carers provided by Home Instead (Liverpool). All 3 were kind, considerate and treated my Father with respect and dignity. They built up a relationship with my Father over 6 months and got to know his interest, likes and dislikes with regard to his meal preferences. I would
definitely recommend this company. For us, it was, not only the high standard of care offered but the fact that the caregivers were consistent and spent an hour as opposed to 15 minutes offered by another provider.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A D (Daughter of Client) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency has been supporting me as my parent's main carer since July 2011. They have been sole carers and partnered me when my father's health deteriorated. We have been provided with consistently high standards of care, support and kindness with excellent communication between the office and myself.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ron M (Son of Client) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The services available from Home Instead enabled my mother to remain in her independent flat, where she had lived since 2000. Her safety and welfare were paramount and the visits from the carers meant that she retained some independence.


Unfortunately, due to a decline in her health and a number

of falls, meant that fulltime care in a care home establishment, after being in hospital she went into care.
The services provided by Home Instead enabled mum to stay much longer than expected in her own home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Frances D (Wife of Client) published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and carers were always polite and very helpful. My husband suffers from dementia so he had to have 24hr care. If I had to go anywhere and I needed a carer I could rely on them to stay with my husband until I arrived home and not leave when there designated time up.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E C (Client) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with my carer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D C (Husband of Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall standard is excellent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.550)

Overview of Review Score

The Review Score of 9.6 (9.550) out of 10 for Home Instead Liverpool Central & North is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Home Instead Liverpool Central & North is calculated as follows: ( (37 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead Liverpool Central & North is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Mar 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Fiona

Fiona Stirling

Job Title: Client Experience Manager

Joined: 2024

Fiona has more than 12 years of customer service experience. And most recently Fiona worked for another care provider as their community engagement and client relationship manager where she gained invaluable experience for her current role.


Richard

Richard Danby-Platt

Job Title: Trainer

Joined: 2024

Richy joined us in May 2024 as a Care Professional, and was promoted to our Client Experience team only a few months later. Richy is responsible for the wellbeing of our clients and their families, and has a wealth of medical knowledge that he brings to the role.


Caroline

Caroline Moreland

Job Title: Care Coordinator

Joined: 2024

Caroline brings more than 15 years of care scheduling experience to our office. She is supremely knowledgeable about the day-to-day operations of a home care business and ensures that our clients receive the highest quality service.


Chanice

Chanice McKenna

Job Title: Business Operations Coordinator

Joined: 2024

Chanice joined us in October 2024 and ensures that our business is running smoothly and that our Care Professionals are trained to deliver safe care to all of our clients.


Frequently Asked Questions about Home Instead Liverpool Central & North

What Type of Services does Home Instead Liverpool Central & North offer?

Home Instead Liverpool Central & North offers Home Care.

How many Carers does Home Instead Liverpool Central & North employ?

Home Instead Liverpool Central & North employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Liverpool Central & North to verify any information. View our terms and conditions. Home Instead Liverpool Central & North has a Premium Service – more info.