Home Instead Liverpool Central & North

Office 11, 3 Clock Tower Park, Longmoor Lane, Fazakerley, Liverpool L10 1LD
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9.6 28 Reviews
  • Home Instead Liverpool Central & North, Liverpool
Home Instead Liverpool Central & North provides award-winning care and offers companionship and support for older people living at home. The office is the only local company to be rated overall Outstanding by CQC (March 2018).

With visits lasting at least an hour and at a time determined by the client, the same Care Professionals will provide the service, giving continuity and peace of mind.

Clients’ needs range from live-in care, intense daily personal care to help around the house or companionship for just a few hours each week. They also provide a nail care at home service that helps clients with their mobility and general health.

The team's goal is to provide the highest standard of care to each individual. That care is delivered by carefully selected Care Professionals, who are matched to each client and visit at a time that the client requests.

Whether you are enquiring about care in the home or you are interested in joining a compassionate and dependable team of Care Professionals, please contact the team.

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Care Provided by Home Instead Liverpool Central & North

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Michael Loizides (Director)

Funding & Fees Guide for Home Instead Liverpool Central & North

  • Prices

  • Please call us to discuss your specific needs and personalised quote.

  • All our care plans are tailored to the individual.

Home Instead Liverpool Central & North Reviews (28)

Total of 28, showing 21-28
9.6

Home Instead Liverpool Central & North has a Review Score of 9.6 (9.550) out of 10, based on 8 reviews in the last 2 years. Over all time Home Instead Liverpool Central & North has 28 reviews.

Overall Experience

  • 20
  • 7
  • 1
  • 0
  • 0

Date Published

28
6
8
8
20

Review from EA R (Client) assisted by family/friend published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My caregiver always arrives on time with a smile. She is familiar with all the equipment and gets my bath ready while I change.
She's very gentle, caring and treats me with great respect.
Following my bath, she cleans, then enjoys a welcome cup of tea and we enjoy a chat.
I look forward to her weekly
visits, it gives me something to look forward to.

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Review from B Y (Client) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service is good, I have someone to talk to.

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Management

Treated with Dignity

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Review from L R (Client) published on 4 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It's working alright. I'm quite happy.

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Management

Treated with Dignity

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Review from B M (Wife of Client) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's not cheap but it's good value. I would recommend it to everybody, I've always been very satisfied. I think it fulfils needs for people.

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Review from Carol S (Daughter of Client) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a warm and friendly service. The carers go the extra mile. I would recommend this service to anybody.

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Review from Susan F (Client) published on 4 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are very helpful and good to talk to. All jobs I need doing are done. I am very pleased I got to learn about Home Instead because I would have been stuck a couple of times without their help.

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Review from Margaret H (Client) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service very good. Happy with the caregivers. They are only young but they are my friends.

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Review from Maureen C (Client) published on 4 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy each one who came was good. They do what I need them to do.

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Management

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Value for Money

Current Review Score: 9.6 (9.550)

Overview of Review Score

The Review Score of 9.6 (9.550) out of 10 for Home Instead Liverpool Central & North is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Home Instead Liverpool Central & North is calculated as follows: ( (37 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead Liverpool Central & North is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Mar 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Fiona

Fiona Stirling

Job Title: Client Experience Manager

Joined: 2024

Fiona has more than 12 years of customer service experience. And most recently Fiona worked for another care provider as their community engagement and client relationship manager where she gained invaluable experience for her current role.


Richard

Richard Danby-Platt

Job Title: Trainer

Joined: 2024

Richy joined us in May 2024 as a Care Professional, and was promoted to our Client Experience team only a few months later. Richy is responsible for the wellbeing of our clients and their families, and has a wealth of medical knowledge that he brings to the role.


Caroline

Caroline Moreland

Job Title: Care Coordinator

Joined: 2024

Caroline brings more than 15 years of care scheduling experience to our office. She is supremely knowledgeable about the day-to-day operations of a home care business and ensures that our clients receive the highest quality service.


Chanice

Chanice McKenna

Job Title: Business Operations Coordinator

Joined: 2024

Chanice joined us in October 2024 and ensures that our business is running smoothly and that our Care Professionals are trained to deliver safe care to all of our clients.


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