What Type of Services does Home Instead (Rochdale) offer?

Home Instead (Rochdale) offers Home Care.

How many Carers does Home Instead (Rochdale) employ?

Home Instead (Rochdale) employs 50 carers.

Home Instead (Rochdale), B&J House, Howard Street, Rochdale, Greater Manchester OL12 0LU

Review from Alison R (Daughter of Client) published on 26 March 2025
Submitted via Website • Report

Overall Experience

We have been so happy with the care our mum has received from the consistent three carers she has had over the last 6 months. The carers are kind, patient extremely hard working and always go above and beyond what has been asked of them. My mum feels safe and looked after and above all listened to.

They have also allowed me to have more freedom because I know she is being so well cared for on the days I don't see her.
Thank you.

Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)

Thank you for taking the time to complete this lovely review. It is our pleasure caring for Mum and great to hear that it has given you more freedom. I will pass on the feedback to the care professionals that visit Mum.

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Review from P I (Son of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience

My mum is 78 years young. She has a few illnesses and is getting very forgetful and confused. She is prescribed a lot of different medications throughout the day which can be stressful and time consuming for me to administer. Home instead come in 3 times a day and make sure she takes the correct meds

at the appropriate times. I have found them to be very trustworthy and informative to my mums needs in the moment. They are also very flexible when my mum needs to go to hospital appointments and will work around her schedule if required. All in all very well organised, and meticulous care providers. Thank you.

Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)

Thank you for your review. It is an absolute pleasure supporting Mum, she is such a lovely lady and the carers really enjoy visiting her. I will pass on this feedback to the Care Professionals.

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Review from Louise G (Daughter of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience

The carers are excellent and have provided a first class service despite the horrendous weather conditions they have battled through snow and ice to ensure that my mum had consistent care, the support staff have also been brilliant keeping me fully updated and dealing very effeciently with any requests

I have made. I feel confident that my mum is in capable hands, knowing that she is safe and secure and professionally looked after makes all the difference I can now start to breath again !

Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)

Thank you for this lovely review, the team enjoy visiting your Mum. It is our absolute pleasure and it's great to know that it has given you and family time to breath again. I will pass on your kind words to the team.

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Review from Julie F (Daughter of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience

My mum looks forward to going shopping and going for lunch with her carer. She takes her out a couple of times a week, it gives her something to look forward to. She also has her nails done and loves showing them off. There's nothing that is too much trouble for them, you only have to ask or leave a

note and it's done. My mum has a couple of carers and they are so good with her. On the days she's not going out they make sure mum has lunch and check her medication.
I highly recommend this company to anyone who has doubts about letting strangers into your loved one's home, they become friends and a lifeline to them.
Them going into Mum during the week gives me peace of mind whilst I am at work, they ring me or leave a note if anything needs doing or mum isn't 100%.

Reply from Beth Shackleton, Operations Manager at Home Instead (Rochdale)

Thank you for leaving such a lovely review. I have shared this with the team who really enjoy visiting Mum and their little adventures out.

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Review from E H (Client) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience

My carer has been with me for almost a year and has done a great job. She cleans my home and is also a good companion and friend. She thinks of many interesting things we can do together i.e. visiting the refurbished town halls and many other places locally.
She is always on time and I am grateful

for her care of me.

Reply from Beth Shackleton, Operations Manager at Home Instead (Rochdale)

Thank you for your review. Your Care Professional really enjoys the time she spends with you and visiting different places. I will pass on this review to her as I am sure she will appreciate it.

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Review from B M (Wife of Client) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience

Everyone is understanding pleasant and kind can't fault anything.

Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)

Thank you for taking the time to complete this review. I will pass on this feedback to the care professionals.

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Review from Rachel S (Daughter of Client) published on 3 July 2024
Submitted via Website • Report

Overall Experience

My wonderful parents have sadly both been diagnosed with Dementia on top of other health needs. It has been a painful few months watching them decline as they have tried desperately to cling on to their independence and continue to live together in their beautiful home. As a family, we have been incredibly

stretched taking on the running of their financial affairs, house upkeep and management of their day-to-day needs.
We recently hit a crisis point and placed Mum and Dad in a care facility for a respite period. They were both incredibly unhappy and wanted to return home but we knew we needed care in place for this to be a safe option.
Luckily we were recommended Home Instead. Every aspect of the process has been exceptional and a staff member has matched my parents with a wonderful team of care professionals. We are only a week in but it has already made a huge difference to all concerned and we are so grateful we found your company.

Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)

Thank you for taking the time to complete this lovely review. It's been a pleasure supporting Mum and Dad to return home and witnessing the confidence that grows in them each day and being a part of the journey to gaining their independence back. The Care Professionals have already built a great bond and really enjoy visiting your Parents.

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Review from Christine W (Daughter of Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience

My Mum is nearly blind but still lives in her own bungalow.
I felt she needed some help with food and general cleaning and Home Instead was recommended to me.
In the last 3 years, they have been great.
Mum even says they are friends now and look forward to their visits.
I can highly recommend

them.
They let us know who is coming each day and are on time.
Great service!

Reply from David Bradshaw, Director at Home Instead (Rochdale)

Many thanks for the positive feedback which we will pass on to our Care Professionals.

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Review from Karen G (Daughter of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience

Home Instead have enabled us to keep our Dad in his home in his familiar environment. Without the service, my sister and I would have struggled to meet his daily needs as he slips evermore into the stranglehold that is Dementia. We rely on the carers to support Dad which enables us to know he's in safe

hands while we enjoy time with our families. Caring for someone with this condition is a large commitment and responsibility. My sister and I work well together and hard to give our Dad a happy, safe and loving day-to-day life. The carers complement this ethos of care, they are all excellent caregivers and treat Dad with the utmost respect. He feels happy and safe with each one of the team. Big thanks Home Instead you have been there for us in our time of great need.

Reply from David Bradshaw, Director at Home Instead (Rochdale)

Thank you for the positive comments which will be very much appreciated by our wonderful Care Professionals. Thank you again.

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Review from I S (Client) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience

Recently started to use the service. All staff we have been in contact with have been helpful and friendly. Our helper and her relief are both hardworking, cheerful and considerate.

Reply from Beth Shakleton, Operations Manager at Home Instead (Rochdale)

Thank you for your review. It's been our pleasure to be able to support you, and I know your care professional really enjoys coming to visit you and the lovely chats you have.

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Review from Simon D (Son of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience

My 91-year-old mother lives independently in sheltered accommodation. We live a long distance away from her and Mum needed care to help her and to allow her to remain in her flat.
We had a recommendation from a friend about Homeinstead and decided to give them a try.
The carers go into see Mum three

times a day and they have been a God send. Their attention to the support and care they give my Mum is excellent.
I cannot recommend them highly enough. I can see the record of their visits and what they have done to Mum via their app.
They have also been able to take Mum to appointments such as the dentists and outpatients at the hospital.
We have an email group to allow the carers to raise issues with me and my wife and to contact them. This works faultlessly and has allowed us to arrange shopping deliveries when her supplies are getting low or issues that require my wife and I to raise with doctors/pharmacists and the like.
They don't come cheap, but are worth every pound of it !

Reply from David Bradshaw, Director at Home Instead (Rochdale)

Many thanks for your feedback which we will share with the Care Professional involved in supporting your mother. Thank you again for your comments.

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Review from James C (Brother of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience

Home Instead provided excellent service and communication. They provided daily morning care to my brother and were always punctual. All caregivers were very professional in every aspect of their care which was reassuring to us as a family.

Reply from David Bradshaw, Director at Home Instead (Rochdale)

Thank you for your comments and we will share your comments with the staff involved. Thank you again.

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Review from E J (Son of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience

Back in May 2023, my mother had a serious fall and we needed some daytime assistance. Doing my research I found that Home Instead had good reviews. A meeting was arranged and we were impressed by the thorough and professional consultation that took place. The care we have had since the summer has been

excellent. The carers have always been kind, considerate and professional, always happy to help in any way they can. This might be taking her shopping, or for a gentle stroll, or helping with laundry - all sorts of things. My mother has looked forward to their visits and regards them as friends. Communication is also very good with the office team ensuring everything is working well and monitoring the situation. My mother could not have continued to live at home without Home Instead. Sadly she has now to move into a care home due to health issues, but we are very grateful for the care she has had from Home Instead, and I can wholeheartedly recommend their service.

Reply from David Bradshaw, Director at Home Instead (Rochdale)

Thank you for the positive feedback which we will pass on to the staff involved. We wish your mother all the very best for the future.

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Review from Kath B (Partner of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience

We use your services twice each week so that my partner can continue using the gym. It had become difficult for him to use the changing room and, of course, I was not allowed in there. With support, he can change and shower and use the gym facilities which will hopefully keep him fit and active.

Reply from David Bradshaw, Director at Home Instead (Rochdale)

Thank you for your comments which we will pass to the staff involved in providing the support. Thank you.

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Review from Lindsey B (Daughter of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience

Both office and care staff work extremely hard to provide a high level of care to my mum and reassurance for me, often going above and beyond in what they do. A regular team of caregivers has really helped my mum, who has dementia, to build relationships with them and for them to really know my mum

and her care needs well. I am reassured that the time they spend with mum is time well spent, not just on the necessities, but also on ensuring mum has a bit of fun and enjoys the visit and the company of the caregivers, which is so important to her mental health and well-being.
Thank you everyone for not just making it feel like a 'job you do' but work that is worthwhile and makes a positive difference to me and my mum.

Reply from David Bradshaw, Director at Home Instead (Rochdale)

Thank you for your positive comments which we will pass on to all the staff involved in supporting your mother. It will be greatly appreciated by all the staff, thank you again.

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Review from Elizabeth A (Daughter of Client) published on 9 October 2023
Submitted via Website • Report

Overall Experience

I would highly recommend Home Instead Rochdale. The care given to my father was of a very high standard. Delivered with loving care and compassion from every carer who looked after my dad. They go above and beyond to provide a professional, highly trained service for the client and also their family

members.
Dad's end-of-life care was given with heartfelt love and dignity. Before that, he developed a close and friendly relationship with a carer who would keep him company once a week. Thank you for everything you did for my dad we would have all been lost without you all.

Reply from David Bradshaw, Director at Home Instead (Rochdale)

Thank you for your comments, we will pass them to the staff who visited your father.

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Review from H H (Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience

Home Instead (Rochdale) have been providing care services for my mother for over a year now. They have a wonderful team of people who provide excellent care and are all lovely individuals. They genuinely care for Mum and go above and beyond to make sure she is comfortable, happy and enjoys her food.
The

office and management support is excellent - great communication and someone is always available to speak to in case of an emergency. They will also accommodate changes to the rota with reasonable notice and do try and help if it’s last minute.

Reply from David Bradshaw, Director at Home Instead (Rochdale)

Thank you for the feedback and we will let the care staff know the support they provide is appreciated.

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Review from L O (Daughter of Client) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience

Time allocated for care were always on time and punctual.
All carers were very friendly and helpful and put my mum at ease. She enjoyed their company.

Reply from Avril Pilling, Registered Manager at Home Instead (Rochdale)

Thank you for providing a 5-star review of our service. Our team will love your positive feedback. I will ensure they are all aware of your kind comments.

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Review from Hilary B (Niece of Client) published on 30 March 2023
Submitted via Website • Report

Overall Experience

My Aunt has been receiving care from Home Instead for the past four years. The staff have been amazing always helpful and professional and we have been confident that we could depend on them. As my Aunt's needs became more complex we found that the carers were ready and able to adapt to her changing

needs. I would recommend them to anyone needing care in their own home.

Reply from Avril Pilling, Registered Manager at Home Instead (Rochdale)

Thank you for sharing your your positive experience of our service. Our amazing team strive to exceed client/family expectations throughout their journey with us. I will ensure the wider team are aware of your 5-star feedback, they will be delighted.

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Review from B P (Client) published on 22 March 2023
Submitted via Website • Report

Overall Experience

I have been delighted with the care and support my mother and father have received from the HI team. Our family situation has evolved over a two-month period so needs have changed. The HI team have been flexible and understanding which has been hugely helpful. In addition, the need for care has never

happened for the family before so it's been useful to draw on the experience within the team. Issues such as mental health, eating, drinking, taking medicine, mobility, sleep, cleaning, washing and other household essentials have all been discussed and steps are taken to identify solutions. The Care Professional in particular has been very helpful.

Reply from Avril Pilling, Registered Manager at Home Instead (Rochdale)

Thank you for sharing your 5 star experience of Home Instead, Rochdale. I am pleased that you & your family are delighted with the support and care we currently deliver. It's so important that we communicate effectively with families to ensure we understand and adopt our approach to meet the changing needs of clients as they occur. Your positive review will be cascaded with the team via our monthly newsletter and I will share your specific Care Professional feedback personally, with the wonderful individual referred to.

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