Home Instead (Rochdale)

B&J House, Howard Street, Rochdale OL12 0LU
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9.9 73 Reviews
  • Home Instead (Rochdale), Rochdale
Home Instead, Rochdale, specialises in the provision of quality person-centred care and support for adults who want to remain living independently in the comfort of their own homes. Services are extremely flexible, ranging from 1-hour visits to full time care. A provider of specialist services, which include Alzheimer’s and Dementia care.

All clients are matched with Care Professionals based on their personal preferences, interests, experiences and individual needs.

The diverse team of professional care staff are carefully selected through a robust recruitment process that includes an enhanced DBS check and a minimum of four references. Ongoing training and development follows an extensive induction programme to ensure clients experience safe, effective care.

Home Instead have a current Care Quality Commission rating of Good (April 2018) and a recent inspection (December 2022) found all compliance standards continue to be met to an excellent level.

Areas served include: Castleton; Heywood; Hollingworth Lake; Littleborough; Middleton; Milnrow; Rochdale; Sudden; Wardle; Whitworth.

Services Offered: Live in care • 24 Hour Care • Adult Care (18+) • Personal Care • Risk Assessments in the Home

Care Offered : Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health • Palliative Care • Personal Hygiene Care • Physical Disability & Sensory Impairment • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service.

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Care Provided by Home Instead (Rochdale)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Beth Shackleton (Operation Manager)

Funding & Fees Guide for Home Instead (Rochdale)

  • Prices

  • Available on request

Home Instead (Rochdale) Reviews (73)

Total of 73, showing 21-40
9.9

Home Instead (Rochdale) has a Review Score of 9.9 (9.904) out of 10, based on 18 reviews in the last 2 years. Over all time Home Instead (Rochdale) has 73 reviews.

Overall Experience

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Review from H S (Daughter of Client) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have worked with me to try and get some companionship in for my mum who has dementia and they have been amazing. It’s not an easy situation and the manager and her team have stuck with me and understand what is needed, which has been a massive support to ensure my mum and dad both get the best
out of the service. Thank you all. You can’t imagine how special what you all do, is.

Reply from Avril Pilling, Registered Manager at Home Instead (Rochdale)

Thank you for your 5 star review of our service. We know accepting support can sometimes be challenging for clients and families. By adopting our approach and truly understanding individual needs, together with your input, we have made amazing progress. Such positive outcomes are what makes everything worthwhile. I will cascade your kind comments to the wider team.


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Review from Simon B (Son of Client) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been brilliant in helping us deal with a hugely stressful process. All the carers have been wonderful and prepared to go the extra mile to help in in times of crisis (of which there have been a few!) The admin has been equally seamless and stress free and they've all done such a lot
to make our complicated situation completely manageable.

Reply from Avril Pilling, Registered Manager at Home Instead (Rochdale)

Thank you for providing this wonderful review of our service. I am pleased we have managed to facilitate a seamless, stress-free process for you and your family. Our dedicated Care Professionals routinely go the extra mile to deliver outstanding care to our clients. I will share your positive feedback in our staff newsletter.


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Review from David B (Son of Client) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My feedback relates to one carer in particular for taking decisive actions last Thursday, when my father had a mini-stroke.
She recognised the potential symptoms, arranged for an ambulance and waited until it (and I) arrived. As a result, my father made a full recovery and was allowed to return home
the same day.
Personally, I wouldn't have recognised the symptoms, so her actions avoided my father having to have a longer hospital stay, or worse.
We are in awe of the care provided by all your team, but last Thursday she really did go that extra mile

Reply from Avril Pilling, Registered Manager at Home Instead (Rochdale)

We are all so pleased that your father made a full recovery and returned home from hospital on the same day. The swift actions taken by one of our amazing Care Professionals most certainly attributed to this and we are very proud of her. Please know that her great work has been acknowledged and recognised by the team. Thank you for providing a 5-star review, I will share your fantastic feedback in our next staff newsletter.


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Review from Susan F (Daughter of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial assessment in December 22, everything that was explained to mum and me has been followed to the letter.
All staff who I and Mum have met and spoken to on the phone, have been very helpful. Pleasant and caring, 100% commitment from all staff.
Thank you you have made Mum much happier
and she feels more secure, so in turn, that makes things less stressful for me. As anyone who is an unpaid carer will know.
A follow up assessment was done last week which was really helpful.

Reply from Avril Pilling, Registered Manager at Home Instead (Rochdale)

Thank you for this glowing 5 star review of our service. I am pleased to know that you have found all our staff helpful and committed to providing an excellent service that has positively impacted both you and your Mum. Your lovely feedback will be shared with the wider team. Much appreciated.


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Review from Phil B (Nephew of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed by the way the Rochdale manager dealt with my aunt in the initial meeting. The manager put my aunt completely at ease and offered her important reassurance at what has to count as a difficult moment in her life. The manager left my aunt with "a good feeling" that has now been built
on by the quality of the two carers who have attended her since that initial meeting. Having someone come into your home to take care of you because you've finally got to the stage of life when you need a bit of extra help is a big deal. The situation obviously requires handling with kindness and sensitivity, and this is precisely what the Home Instead carers have provided. In the space of only a few days, the daily visit from her carer is making a very positive difference to my aunt. She is receiving not just excellent practical help from her regular carer but genuine humanity and warmth.

Reply from Avril Pilling, Manager at Home Instead (Rochdale)

Thank you for your wonderful 5-star review of our service. Such great outcomes for clients are truly heart-warming and make me feel immensely proud to be part of this amazing team. I am pleased that you and your aunt felt reassured during and following the care consultation and continue to be impressed with our service. I agree, this is a big deal and can be a daunting experience for families. Here at Home Instead, Rochdale, we strive to ensure the process is as person-centred as the care we deliver. Our care professionals will be delighted to know the care and support they provide are making a very positive difference to your aunt. I will include your lovely feedback in our staff Newsletter. Thanks again.


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Review from J G (Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am an elderly man with health issues. When initially meeting the franchise owner of Home Instead (Rochdale), he sat with my family and me to discuss the carer that Home Instead had chosen for me after assessing my needs. They chose someone that would be comparable to my needs and personality. Their
decision has been beneficial to me, and I am completely satisfied with my carer's service and my overall relationship with my carer and the organisation. Home Instead provides a professional home care service and takes each service user's personal and medical needs into consideration. My standard of care is excellent, and my carer is friendly, professional and thoughtful.

Reply from Avril Pilling, Manager at Home Instead (Rochdale)

Thank you for posting a 5-star review of our service. Our wonderful, diverse team of Care Professionals are carefully matched with our clients based on their individual needs and personal preferences. I am pleased that you are completely satisfied with the service and you have developed a friendly, professional relationship that positively impacts your life. Client feedback is important and greatly appreciated, I will share your kind comments with the wider team.


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Review from G B (Client) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff treat me with kindness and courtesy. Nothing I ask them to do for me is refused and I can rely on all of them to turn up at the appointed time.

Reply from Avril Pilling, Manager at Home Instead (Rochdale)

Thank you for taking the time share your wonderful ongoing experience of our service. Our care team consistently strive to deliver outstanding care. It's extremely rewarding for them to hear positive feedback from our clients. I will share your lovely review with the wider team. Much appreciated.


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Review from F B (Daughter of Client) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home instead has enabled us to keep dad in his own home rather than a care home.
The carers are kind and patient and want him to be happy.
Home instead has helped us for about five years now as dad is 94.
There is always someone on call out of hours to answer the phone if there are any problems.
They
are keen to update and keep the care plan relevant and accurate.
They have always helped and supported us in our efforts to give dad the best one-to-one care.

Reply from Avril Pilling, Manager at Home Instead (Rochdale)

Thank you for sharing your positive experience of our service. We consistently strive to achieve the best outcomes for our clients and their families. It's really rewarding for our care professionals to hear such wonderful feedback about the care they deliver. I will ensure your comments are shared with the wider team.


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Review from Andrew M (Father of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we had visits from home instead Rochdale for my disabled son. The care professionals that came formed a great bond with my son. In time we felt comfortable leaving my son in their care and they always showed patients and care towards him. It enabled the family a chance to take a step back
and a much needed break. I'd be confident in recommending home instead to friends and family.

Reply from Avril Pilling, Manager at Home Instead (Rochdale)

Thank you for sharing your 5-star experience and recommendation of our service. Our Care Professionals continually strive to provide bespoke, person-centred care to all our clients. It's wonderful to know that the care provided by Home Instead, Rochdale, impacted positively on your whole family.


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Review from J M (Daughter of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first contact with Home Instead, I have been very pleased with their very professional service. Mum's care package was planned and started within a week from my first contact and the team has always been available if I had any requests or queries. Mum's caregiver is lovely and Mum really enjoys
her visits. We are very happy with the service provided and would absolutely recommend Home Instead to anyone who is looking for home care for a loved one.

Reply from Avril Pilling, Manager at Home Instead (Rochdale)

Thank you for taking the time to provide such a glowing review and recommendation of our service. I am pleased to know that your mum is enjoying the visits with her lovely care professional. Our friendly office team are always here to assist and support our clients and their families, it's great to hear that you have found the whole process efficient and professional. I will share your heart-warming feedback with the team. Much appreciated.


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Review from L R (Daughter of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been providing care for my mum for the past 18 months, and the staff have always been friendly and professional throughout any dealings I have had with them. Despite the difficulties in Mum accepting the need for support, the staff who visit her daily have always been respectful and
patient with her, engaging her in much-needed conversation and encouraging her to accompany them on weekly shopping trips. I know that I can contact the office should I have any concerns and more importantly it is reassuring to know that Home Instead are proactive in seeking opinions about the service they provide and promptly addressing any issues, by initiating regular service reviews with their clients and/or family. I would not hesitate to recommend this company for home care.

Reply from Avril Pilling, Manager at Home Instead (Rochdale)

Your wonderful review and recommendation of our service are greatly appreciated. Feedback from our clients and their families is fundamental for us to continually improve. Our robust quality assurance framework ensures the consistent delivery of uncompromised quality care, as you mentioned, this proactive approach identifies clients changing needs that we can promptly address. I am pleased you and your Mum are happy with the care package in place. I will cascade your positive comments with the wider team via our staff newsletter. Thank you.


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Review from G B (Wife of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a wife of the service user, my stress levels have reduced significantly. As well as my husband getting excellent care I have some time to myself to recharge my batteries.


It has taken a while to settle into a routine that suits us but Home Instead has been really patient as we have made changes.

The last few months have been a lot easier generally. My husband looks forward to the visits even though he finds the process of getting showered and dressed very tiring. The carers work at his pace, are kind and we are never aware of them having to rush to the next visit. They turn up exactly when they should and we have had the same two carers throughout which helps enormously

Reply from Avril Pilling, Manager at Home Instead (Rochdale)

It's great to know that your wellbeing has improved significantly as a direct result of the care provided by our wonderful team. I am happy that your husband is now settled into a routine and looks forward to the visits. Thank you for taking the time to complete a positive review of our service, I will ensure your feedback is cascaded to the Care Professionals involved.


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Review from C M (Friend of Client) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly friend has been receiving care for the past 3 years, the carer's are all very friendly, helpful, caring and do take the time each day to ensure she feels safe and cared for.
We have a system of keeping notes in a diary so we can all keep up to date, this is really important for me as a friend
- (only relatives are in Canada) and it really does make a difference and is helpful to everyone.
The Home Instead team in the office are all really helpful as well, I feel we can ask them any questions or queries we may have and they will always 'go the extra mile' to answer/sort anything we have asked about.
I would/have recommended Home Instead to anyone who requires care at Home, they provide an excellent service which is caring, friendly and professional.

Reply from Avril Pilling, Manager at Home Instead (Rochdale)

Thank you for your wonderful review and recommendation of our service. Our team are committed to exceeding client expectations and delivering outstanding care, providing assurances to their families and friends that they are in safe, caring hands. It's great to know you find our office team helpful and responsive. I will share your lovely, positive feedback with the wider team. Thanks again.


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Review from Christopher K (Son of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset Home Instead has been professional in their dealings with us. The staff seem well trained and genuinely interested in the welfare of my mother. Communication has been good and access to the care plans has been provided so that we can review daily activities - which is useful. We requested
changing days to allow for more care and they acted quickly to accommodate the changes. I would certainly recommend Home Instead to others looking at this type of home care.

Reply from Avril Pilling, Manager at Home Instead (Rochdale)

Thank you for taking the time to write a review of our service. Our wonderful team are genuinely interested in the wellbeing of our clients and consistently strives to deliver outstanding care and support. It's great to know that you find the app a useful resource and you are happy with the communication and efficiency you have experienced. I appreciate your recommendation of our service and will share your positive feedback with the team.


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Review from L P (Daughter of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are new to Home Instead but their service has been excellent.
Mum enjoys the visits from her care giver, and the social clubs which home instead provide free for the community are a wonderful idea. Thanks for giving back.

Reply from Avril Pilling, Manager at Home Instead (Rochdale)

Thank you for taking the time to complete a review. It's wonderful to know that we are providing an excellent service to your mum and the care visits are impacting positively on her wellbeing. Great to hear that Mum enjoys attending our community groups too. I will include your feedback in our next staff newsletter, thanks again.


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Review from Stephanie H (Wife of Client) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has used this service for over five years. It is the best care provider, the carers are excellent. If he has a problem he can ring and talk to the office. The management do try very hard to sort any problems. There are times though when they are short-staffed but they do try to send carers
who have visited the house, who are familiar. I would definitely recommend Home Instead to anyone looking for home care. More expensive but worth it.

Reply from Avril Pilling, Manager at Home Instead (Rochdale)

Thanks for sharing your positive experience and recommending our service. Feedback is really important to help us continually improve and exceed client expectations. I will cascade your lovely comments to our wonderful team.


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Review from Marjory B (Client) published on 1 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carer works hard and always requests work. She never avoids tasks and is always pleasant and anxious to please. She is polite and friendly, and if we use her care, she makes sure I am comfortable and safe.

Reply from Avril Pilling, Manager at Home Instead (Rochdale)

Thank you for taking the time to complete a lovely review of our service. I am pleased to hear you are happy and our care professional assists in keeping you safe and comfortable in your own home. I will cascade your wonderful feedback to the team.


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Review from J N (Client) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are compassionate, caring, always ready to listen to any concerns I have. They work very hard and always try to stop me doing jobs that are heavy and/or demanding.
My main problem has been being charged when my husband (who was the client then) was admitted to hospital where it was an impossibility
to give two weeks' notice which is required, by definition no one can give two weeks' notice when an emergency occurs.

Reply from David Bradshaw, Director at Home Instead (Rochdale)

Thank you for your review of our service. We do charge for cancellations that are within 14-days of the scheduled visit, and we understand that it is not always possible to know in advance if a visit has to be cancelled. However, if we did not require the 14-day notice period and we did not have alternative work that we can provide to our staff for a relatively short period of time, then the carer would lose a part of their monthly salary as a result. Because Home Instead charges, we are able to pay the carer, and we are also able to guarantee continuity of staff with the client that they have been visiting in the past.


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Review from Hilary T (Client) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All my carers were first class, but I must mention in particular my most regular carer for a pleasant and cheery overlook. She was at all times very quick, very efficient and soon adapted to our ways.
She was also very helpful to us with a temporary eye problem.

Reply from Avril Pilling, Manager at Home Instead (Rochdale)

Thank you for your lovely review of our service. It's rewarding for our Care Professionals when clients take the time to provide feedback and enthuse about the quality of care they receive. I will ensure our team are aware of your kind comments.


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Review from Mavis T (Client) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the service.
I get in well with the carers.
They are helpful.
They are friendly.
I have no concerns.

Reply from Avril Pilling, Manager at Home Instead (Rochdale)

Thank you for sharing your positive experience with Home Instead, Rochdale. Our care professionals are the heart of our service. I will cascade this lovely feedback to the team.


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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Home Instead (Rochdale) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Home Instead (Rochdale) is calculated as follows: ( (97 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 104 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Rochdale) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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Meet the Team (6)

David

David Bradshaw

Job Title: Franchise Owner

As the owner of Home Instead Rochdale, my focus is on the service first and the business second as I want to provide a quality service that I would be happy to use for myself and my family.


I have a daughter who used to live with me in Hebden Bridge but she has now flown the nest. When I am not dedicating my time to Home Instead, I enjoy hill walking- especially in the Lake District, spending time in my vegetable garden and looking after my chickens. I also love cooking, but it is really just an excuse to listen to football on the radio and to drink red wine!


Beth

Beth Shackleton

Job Title: Operations Manager

Joined: 2023

My name is Beth and I am the Operations Manager. My role is to effectively coordinate all day-to-day operations and lead a team of Key Players to proactively manage the needs of the clients and Care Professionals whilst keeping our quality of care at the highest level.


Rebecca

Rebecca Williams

Job Title: Care Manager

Joined: 2020

Hello, my name is Rebecca, and I am the Care Manager at Home Instead Rochdale. After graduating from university in 2020, I started working for Home Instead. I have recently obtained my Level 5 Diploma in Leadership and Management for Adult Care.


I thoroughly enjoy the work I do at Home Instead as we enable individuals to remain in their homes for as long as they would like. My favourite part of the job is setting up new care packages and seeing the positive difference our service can make!


I live locally with my cats, Tillie and Lunar. In my spare time, I enjoy spending time with my family and going out for food, especially Italian food!


Kimberley

Kimberley Symcox

Job Title: Scheduler

Joined: 2014

I’m Kim and I’m the Scheduler in our team. Day to day I am responsible for coordinating the carers and the clients and ensuring everyone knows where they need to be and when. I thoroughly enjoy the challenges that my role presents me with and even more so as it is for a company that I respect and am proud to work for.


I live in Bacup with my husband Jon, my two young boys Jack and Charlie and my daughter Rosie; my children are in infant school and nursery so outside of work I am busy looking after them and our cat Rodders! I love food, especially cheese, and love going camping in our tent as often as possible. My favourite holiday is our annual drive to the south of France to see my French family; it takes two days but the children love the journey!


Joanne

Joanne Faulkner

Job Title: Community Engagement

Joined: 2020

I’m Joanne, I am the networker at Home Instead, Rochdale. I cover Heywood, Middleton and Rochdale to raise awareness of the high-quality services we provide. The role enables me to spend time building and developing community relationships with other agencies, community services and local groups.


I have always worked directly with the public. I have spent the last 16 years of my career working in the care sector with varied experience in Learning Disabilities, Mental Health and Carer Support. I find my role exciting and rewarding, particularly engaging with the whole community and providing support wherever I can.


I was born in Rochdale and live locally. I have two teenage daughters and a cat, they all keep me very busy. When I get a chance to relax (in between being a mum taxi) I enjoy going to the theatre and I also volunteer at local am-dram societies.


Lisa

Lisa Canham

Job Title: Recruiter/Trainer

Joined: 2020

Hi, I’m Lisa and I look after recruitment and training here at Home Instead, Rochdale My role covers recruitment, retention and training.


I enjoy meeting people and following their progress from application through to induction/training to becoming a CARE Professional. It's really rewarding to see our staff develop their confidence and skills.


I live in Whitworth, close to my parents, daughter and her family.


My grandson keeps me very busy and active, especially when he has a sleepover at my house. I also have a dog named Billy!


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