Home Instead (Rochdale)

B&J House, Howard Street, Rochdale OL12 0LU
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9.9 73 Reviews
  • Home Instead (Rochdale), Rochdale
Home Instead, Rochdale, specialises in the provision of quality person-centred care and support for adults who want to remain living independently in the comfort of their own homes. Services are extremely flexible, ranging from 1-hour visits to full time care. A provider of specialist services, which include Alzheimer’s and Dementia care.

All clients are matched with Care Professionals based on their personal preferences, interests, experiences and individual needs.

The diverse team of professional care staff are carefully selected through a robust recruitment process that includes an enhanced DBS check and a minimum of four references. Ongoing training and development follows an extensive induction programme to ensure clients experience safe, effective care.

Home Instead have a current Care Quality Commission rating of Good (April 2018) and a recent inspection (December 2022) found all compliance standards continue to be met to an excellent level.

Areas served include: Castleton; Heywood; Hollingworth Lake; Littleborough; Middleton; Milnrow; Rochdale; Sudden; Wardle; Whitworth.

Services Offered: Live in care • 24 Hour Care • Adult Care (18+) • Personal Care • Risk Assessments in the Home

Care Offered : Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health • Palliative Care • Personal Hygiene Care • Physical Disability & Sensory Impairment • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service.

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Care Provided by Home Instead (Rochdale)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Beth Shackleton (Operation Manager)

Funding & Fees Guide for Home Instead (Rochdale)

  • Prices

  • Available on request

Home Instead (Rochdale) Reviews (73)

Total of 73, showing 41-60
9.9

Home Instead (Rochdale) has a Review Score of 9.9 (9.904) out of 10, based on 18 reviews in the last 2 years. Over all time Home Instead (Rochdale) has 73 reviews.

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Review from M H (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care. I enjoy having the care because they are making me happy.

Reply from Avril Pilling, Manager at Home Instead (Rochdale)

I am so pleased our wonderful team are making you happy. Thank you for taking the time to complete a review of our service. I will personally cascade your positive feedback to the team.


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Review from S B (Daughter of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been with Home Instead for over 12-months, we are really pleased with the service. The carers are punctual, professional and extremely kind and caring. Nothing is too much trouble. Mum has really improved mental and physically since being with the service and got into a good routine.

Reply from Avril Pilling, Manager at Home Instead (Rochdale)

It's wonderful to know that our Care Professionals have made such a positive difference to your family over the last 12 months. Our team routinely go above and beyond to ensure our clients receive outstanding care. I will relay your lovely feedback to the wider team. Thank you very much for taking the time to provide a positive review of our service.


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Review from Sheila B (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very friendly and kind and do their job very well, and I look forward to them coming. It's always nice to see them and chat.

Reply from Avril Pilling, Manager at Home Instead (Rochdale)

Thank you for your time in completing this heart-warming review of our service. It's really rewarding for the team to receive great feedback from our clients and their families. Knowing that we are making a positive impact on the lives of the people we care for is priceless. I will ensure your comments are cascaded appropriately to our wonderful Care Professionals.


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Review from Liz E (Daughter of Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to change over care providers quickly. Management and Staff were prompt, professional and put together a thorough and well-written care plan for mum, setting up care provision within a two-week swap over.
Mum's Carers were introduced prior to starting, and consistency of same carers and
times of visits are great as mum has Alzheimer's, and now has familiar faces who she trusts and gets on with.
Companionship has been a huge benefit to mum's welfare and demeanour going out for trips
The group between admin, carers and family has been invaluable to keep in touch/ask quick questions. The app updates after each visit, with a task list, is perfect to see how mum is doing and puts my mind at rest.
All staff, both in the office and caregivers, have been supportive, professional and mum gets on really well with them. The improvement in mum's character, reduction of stress for both of us since moving to HI is phenomenal and would recommend them wholeheartedly.

Reply from Avril Pilling, Manager at Home Instead (Rochdale)

Thank you for taking the time to review our service and your wonderful feedback. It is really rewarding for the whole team when they receive such recognition. We consistently strive to enhance the lives of clients and their families. I am so pleased that our service has positively impacted you and your family. I will ensure your review is shared with our fantastic team.


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Review from Jenny R (Daughter of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had amazing support from Home Instead. We thought it may be difficult, as Dad is living with us at the moment, after an accident. However, it has proved to be an easy and enjoyable process. The lovely ladies brighten up Dad's day, we all get along together well and have had some really good
fun together. Dad is always fresh and comfortable and I know, when he returns home, as is his wish. When he is stronger, we will have no concerns about his continued care. Thank you all.

Reply from Avril Pilling, Manager at Home Instead (Rochdale)

Thank you for taking the time to complete this glowing review of our service. I will personally thank the wonderful CareGivers and ensure their great work is recognised.


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Review from Paul J (Son of Client) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Home Instead Rochdale as my mother had injured herself in March 2020 and I wanted to keep her out of a care home during the pandemic. The Director organised a team to start within 24 hours which allowed my mum to get back home from hospital quickly. Throughout the past 10 months, they have
been absolutely fantastic and especially one member of staff who has been amazing. Mum says she loves her more than us! They have also been flexible in the number of visits a day according to her needs over the months. Unfortunately, my mum has deteriorated after a recent fall so is in residential care but I cannot thank the Director and all the carers enough for helping mum stay in her own home as long as possible. I have no hesitation in recommending them to anyone.

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Review from Terry A (Son of Client) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Based on a recommendation, Home Instead were engaged to provide two daily visits for my elderly mother, following a bereavement and diagnosis of vascular dementia.
From the time of my initial enquiry, all contact with the company has been excellent - they have been professional, helpful, efficient
and courteous. My Mum struggled with anxiety and being left on her own and, with immediate family being so widespread, the two daily visits (which we later increased to three) were a great help and she really looked forward to them.
The carers were kind and considerate and I would have no hesitation in recommending this sort of 'companionship care' in the home. It was great for Mum but also provided a lot of reassurance for the family.
It isn't particularly cheap, especially on a tight budget, but as with everything else in life, you get what you pay for. You can probably find a cheaper alternative but I'd say the overall service levels, care and professionalism are definitely worth paying for.

Reply from David Bradshaw, Director at Home Instead (Rochdale)

Thank you for your glowing review. It was a pleasure to work with mum and we are always on the end of the phone if needed


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Review from Elizabeth M (Daughter of Client) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have delivered on their promise to provide dignified and quality care. The consistency of named carers visiting my mum is really appreciated by her and by her family. The care, friendship and compassion the carers provide is second to none. The Home Instead management team have also shown
my family real compassion and flexibility during some tough times. I would recommend their service to anyone planning care and support for themselves or their family.

Reply from David Bradshaw, Director at Home Instead (Rochdale)

Thank you so much for this review. It is nice to receive good feedback as it helps us with future service and clients.


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Review from Ray G (Husband of Client) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Immediate trust engendered by carers. Hard-working and skilled and gave full value for the period paid for. What became apparent was their kindness and concern for both the client and her spouse. The strapline is 'to us it's personal' - we found that all the carers lived up to this. They became almost
like family. An outstanding experience, despite the unhappy circumstances.

Reply from David Bradshaw, Director at Home Instead (Rochdale)

Thank you so much for your kind words, it was a pleasure to work with her.


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Review from Jean G (Client) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care I receive. If there have been any problems they are soon dealt with.

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Review from Margaret G (Client) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am disabled and deaf and my needs include shopping for food, housework, washing, garden and lawn mowing, handwashing, telephoning of all sorts, appointments, inquiries, prospective purchasing etc. All these needs have been and are being met each week willingly and expertly, and also include simple
food preparation. I have always felt I could ask for any variation on either of my two days a week.
Now that severe lockdowns are easing I will also need transport to appointments on my care days sometimes as I had before the COVID-19 situation.

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Review from B W (Client) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care service is reliable with a good understanding of what is required supported by the actual carer. The personality of carer is excellent and friendly, and as a result, all aspects of the care are successful in the actual provision. I have never experienced any problem in the care received, which
is always provided with a friendly, enthusiastic manner.

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Review from Megan C (Daughter of Client) published on 30 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents receive care 4 times a day from Home Instead Rochdale. They have a small group of regular carers who cover for each other so they always know the people who visit. I can not speak highly enough about the caregivers who treat my parents with dignity, respect, kindness and friendship.
My only
slight concern is the change from written documentation which is available in the home to online record-keeping which is completed on a phone and therefore not readily accessed by ourselves.

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Review from Joan B (Niece of Client) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the standard of care provided by Home Instead. All the carers are very kind, caring and efficient and many go above and beyond the required very high standards. One carer, in particular, regularly brings my aunt a home cooked meal from their own home and was going to have her
over on Christmas day except that she was rushed into hospital.

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Review from Julie A (Daughter of Client) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had broken her right wrist and needed support to dress and wash. Following the removal of her pet, as my mother had lived alone, we continued with carers from Home Instead as they also provided companionship.
My mother also suffered from mild cognitive impairment (memory loss). The carers
were brilliant with my mother. It has only been as my mum has become very confused that I have had to move her to a care home. I would not hesitate to recommend Home Instead to others. They are fantastic.

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Review from Susan S (Mother of Client) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provide an excellent service to you are 20-year-old daughter. They have worked with us as parents and our daughter to provide a bespoke service which fits her requirements perfectly. My daughter has the same carer on a daily basis who goes above and beyond. She is friendly, professional
and punctual. She has built an excellent relationship with our daughter and the care provided is very personal to her which included trips out and activities.

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Review from L H (Client) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring, efficient staff providing a reliable service. Staff are very proactive and use their initiative in carrying out tasks relating to my needs. Completely trustworthy and respectful of my needs and capabilities. Highly recommend.

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Review from Angela N (Daughter of Client) published on 21 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the daughter of a Home Instead client and I would like to sing the praises of my Dad's carer, who went above and beyond for us and especially for Dad last week. We would not have coped without her care whilst Dad was so ill, and it makes me realise how right we were to enlist the services of Home
Instead two months ago. We cannot thank her enough for being there for us and especially for Dad and for giving up her own valuable family time to come to our aid. Knowing that someone else cares gives peace of mind and we are as a family forever grateful.

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Review from E R (Client) assisted by family/friend published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a new client to Home Instead. I need help with certain tasks in my home as I suffer from Alzheimers and Vascular Dementia. Although at first, I was anxious about having someone new in my home, I am beyond happy with the service. My carer is kind and helpful and I look forward to her visits, and
our chats. I am so pleased that I made the decision and allowed Home Instead to help me and enhance my life.

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Review from Marjorie H (Client) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of your staff are very helpful.

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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Home Instead (Rochdale) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Home Instead (Rochdale) is calculated as follows: ( (97 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 104 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Rochdale) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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Meet the Team (6)

David

David Bradshaw

Job Title: Franchise Owner

As the owner of Home Instead Rochdale, my focus is on the service first and the business second as I want to provide a quality service that I would be happy to use for myself and my family.


I have a daughter who used to live with me in Hebden Bridge but she has now flown the nest. When I am not dedicating my time to Home Instead, I enjoy hill walking- especially in the Lake District, spending time in my vegetable garden and looking after my chickens. I also love cooking, but it is really just an excuse to listen to football on the radio and to drink red wine!


Beth

Beth Shackleton

Job Title: Operations Manager

Joined: 2023

My name is Beth and I am the Operations Manager. My role is to effectively coordinate all day-to-day operations and lead a team of Key Players to proactively manage the needs of the clients and Care Professionals whilst keeping our quality of care at the highest level.


Rebecca

Rebecca Williams

Job Title: Care Manager

Joined: 2020

Hello, my name is Rebecca, and I am the Care Manager at Home Instead Rochdale. After graduating from university in 2020, I started working for Home Instead. I have recently obtained my Level 5 Diploma in Leadership and Management for Adult Care.


I thoroughly enjoy the work I do at Home Instead as we enable individuals to remain in their homes for as long as they would like. My favourite part of the job is setting up new care packages and seeing the positive difference our service can make!


I live locally with my cats, Tillie and Lunar. In my spare time, I enjoy spending time with my family and going out for food, especially Italian food!


Kimberley

Kimberley Symcox

Job Title: Scheduler

Joined: 2014

I’m Kim and I’m the Scheduler in our team. Day to day I am responsible for coordinating the carers and the clients and ensuring everyone knows where they need to be and when. I thoroughly enjoy the challenges that my role presents me with and even more so as it is for a company that I respect and am proud to work for.


I live in Bacup with my husband Jon, my two young boys Jack and Charlie and my daughter Rosie; my children are in infant school and nursery so outside of work I am busy looking after them and our cat Rodders! I love food, especially cheese, and love going camping in our tent as often as possible. My favourite holiday is our annual drive to the south of France to see my French family; it takes two days but the children love the journey!


Joanne

Joanne Faulkner

Job Title: Community Engagement

Joined: 2020

I’m Joanne, I am the networker at Home Instead, Rochdale. I cover Heywood, Middleton and Rochdale to raise awareness of the high-quality services we provide. The role enables me to spend time building and developing community relationships with other agencies, community services and local groups.


I have always worked directly with the public. I have spent the last 16 years of my career working in the care sector with varied experience in Learning Disabilities, Mental Health and Carer Support. I find my role exciting and rewarding, particularly engaging with the whole community and providing support wherever I can.


I was born in Rochdale and live locally. I have two teenage daughters and a cat, they all keep me very busy. When I get a chance to relax (in between being a mum taxi) I enjoy going to the theatre and I also volunteer at local am-dram societies.


Lisa

Lisa Canham

Job Title: Recruiter/Trainer

Joined: 2020

Hi, I’m Lisa and I look after recruitment and training here at Home Instead, Rochdale My role covers recruitment, retention and training.


I enjoy meeting people and following their progress from application through to induction/training to becoming a CARE Professional. It's really rewarding to see our staff develop their confidence and skills.


I live in Whitworth, close to my parents, daughter and her family.


My grandson keeps me very busy and active, especially when he has a sleepover at my house. I also have a dog named Billy!


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Rochdale) to verify any information. View our terms and conditions. Home Instead (Rochdale) has an Enhanced Service – more info.