Home Instead (Rochdale)

B&J House, Howard Street, Rochdale OL12 0LU
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9.9 73 Reviews
  • Home Instead (Rochdale), Rochdale
Home Instead, Rochdale, specialises in the provision of quality person-centred care and support for adults who want to remain living independently in the comfort of their own homes. Services are extremely flexible, ranging from 1-hour visits to full time care. A provider of specialist services, which include Alzheimer’s and Dementia care.

All clients are matched with Care Professionals based on their personal preferences, interests, experiences and individual needs.

The diverse team of professional care staff are carefully selected through a robust recruitment process that includes an enhanced DBS check and a minimum of four references. Ongoing training and development follows an extensive induction programme to ensure clients experience safe, effective care.

Home Instead have a current Care Quality Commission rating of Good (April 2018) and a recent inspection (December 2022) found all compliance standards continue to be met to an excellent level.

Areas served include: Castleton; Heywood; Hollingworth Lake; Littleborough; Middleton; Milnrow; Rochdale; Sudden; Wardle; Whitworth.

Services Offered: Live in care • 24 Hour Care • Adult Care (18+) • Personal Care • Risk Assessments in the Home

Care Offered : Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health • Palliative Care • Personal Hygiene Care • Physical Disability & Sensory Impairment • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service.

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Care Provided by Home Instead (Rochdale)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Beth Shackleton (Operation Manager)

Funding & Fees Guide for Home Instead (Rochdale)

  • Prices

  • Available on request

Home Instead (Rochdale) Reviews (73)

Total of 73, showing 61-73
9.9

Home Instead (Rochdale) has a Review Score of 9.9 (9.904) out of 10, based on 18 reviews in the last 2 years. Over all time Home Instead (Rochdale) has 73 reviews.

Overall Experience

  • 65
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Date Published

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55

Review from R B (Client) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Carer is pleasant, reliable and also co-operative. She is happy to take my instructions but will also use her initiative and make suggestions. She is flexible (as I am) and will adapt her work to fulfil what is needed. Whilst the majority of her work concerns the upkeeps and cleanliness of the house,
she will respond to my personal needs when required.

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Review from Christine S (Daughter of Client) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all mum's Carers lovely. They have all been very reliable and professional. They are very caring and treat mum with respect and dignity. They are supportive towards us as family and have helped out with a variety of needs when we have not been available.
Their input has had a great impact
on us. Mum has formed great bonds with her Carers. I have found management staff equally professional and supportive.

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Review from M S (Client) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent company who make an effort to match a Carer with the client. Carers are aware of developments and attend training sessions to assist clients with their special needs.

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Review from J P (Relative of Client) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service for my relative but had to review use due to price rise and budget restrictions.

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Review from Cynthia T (Client) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from all carers. Well recommended.

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Review from Gary A (Son of Client) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service. Carers look after my mum very well. Thanks.

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Review from Betty M (Client) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My ladies have become friends when visiting me and advises me when calling. I couldn't get by without them.

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Review from K S (Husband of Client) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care provided by Home Instead Senior Care.

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Review from Deb G (Daughter of Client) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead looked after mum at home between June 2012 and May 2016. Her carers provided her with companionship, nutritious meals, personal care and help with her hobbies (flower arranging, for example). It gave us, her family, peace of mind that mum was safe and cared for at home.
It was little extra
kindnesses that made the difference: bringing mum home-made cake, a copy of her favourite magazine, a lovely neck scarf, are just a few examples.

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Review from H P (Daughter of Client) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used a few companies for dad's care but none have met the standards given by the care team at Home Instead, Rochdale. Dad is happy with the care provided and I have peace of mind knowing he is looked after.

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Review from Lindsey H (Daughter of Client) published on 28 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used the services of Home Instead Rochdale for 18 months and find the whole team to be professional, practical and most importantly very caring towards my mum.They always put the needs of my mum first, especially when arranging the visits of the carers, so that she is aware of who will be there
to support. I would definitely recommend to others and have already done so. As her daughter, I feel that she is in safe hands and have confidence in them 100%.

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Review from John J (Son of Client) published on 26 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The initial meeting was set up, arranged and conducted in both a friendly and professional manner. The carers were introduced in an appropriate manner prior to beginning work with the client. All questions relating to the care programme were fully answered in a courteous and friendly manner.


The

carers provided have both been excellent. They have arrived on time and done their job very well, quickly establishing a rapport with the client...my mother.


We continue to use this company to support the care which is provided for our mother. Planning ahead for when we need support is integral and so far, the company has been able to meet all our requirements.


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Review from Jane H (Daughter of Client) published on 27 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers and management team.
The team do everything they can to help fit their services to what is needed to support my disabled elderly parents.
The management team regularly check that all is going well and I feel that I only have to ask the individual carers and they will try to do.

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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Home Instead (Rochdale) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Home Instead (Rochdale) is calculated as follows: ( (97 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 104 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Rochdale) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (6)

David

David Bradshaw

Job Title: Franchise Owner

As the owner of Home Instead Rochdale, my focus is on the service first and the business second as I want to provide a quality service that I would be happy to use for myself and my family.


I have a daughter who used to live with me in Hebden Bridge but she has now flown the nest. When I am not dedicating my time to Home Instead, I enjoy hill walking- especially in the Lake District, spending time in my vegetable garden and looking after my chickens. I also love cooking, but it is really just an excuse to listen to football on the radio and to drink red wine!


Beth

Beth Shackleton

Job Title: Operations Manager

Joined: 2023

My name is Beth and I am the Operations Manager. My role is to effectively coordinate all day-to-day operations and lead a team of Key Players to proactively manage the needs of the clients and Care Professionals whilst keeping our quality of care at the highest level.


Rebecca

Rebecca Williams

Job Title: Care Manager

Joined: 2020

Hello, my name is Rebecca, and I am the Care Manager at Home Instead Rochdale. After graduating from university in 2020, I started working for Home Instead. I have recently obtained my Level 5 Diploma in Leadership and Management for Adult Care.


I thoroughly enjoy the work I do at Home Instead as we enable individuals to remain in their homes for as long as they would like. My favourite part of the job is setting up new care packages and seeing the positive difference our service can make!


I live locally with my cats, Tillie and Lunar. In my spare time, I enjoy spending time with my family and going out for food, especially Italian food!


Kimberley

Kimberley Symcox

Job Title: Scheduler

Joined: 2014

I’m Kim and I’m the Scheduler in our team. Day to day I am responsible for coordinating the carers and the clients and ensuring everyone knows where they need to be and when. I thoroughly enjoy the challenges that my role presents me with and even more so as it is for a company that I respect and am proud to work for.


I live in Bacup with my husband Jon, my two young boys Jack and Charlie and my daughter Rosie; my children are in infant school and nursery so outside of work I am busy looking after them and our cat Rodders! I love food, especially cheese, and love going camping in our tent as often as possible. My favourite holiday is our annual drive to the south of France to see my French family; it takes two days but the children love the journey!


Joanne

Joanne Faulkner

Job Title: Community Engagement

Joined: 2020

I’m Joanne, I am the networker at Home Instead, Rochdale. I cover Heywood, Middleton and Rochdale to raise awareness of the high-quality services we provide. The role enables me to spend time building and developing community relationships with other agencies, community services and local groups.


I have always worked directly with the public. I have spent the last 16 years of my career working in the care sector with varied experience in Learning Disabilities, Mental Health and Carer Support. I find my role exciting and rewarding, particularly engaging with the whole community and providing support wherever I can.


I was born in Rochdale and live locally. I have two teenage daughters and a cat, they all keep me very busy. When I get a chance to relax (in between being a mum taxi) I enjoy going to the theatre and I also volunteer at local am-dram societies.


Lisa

Lisa Canham

Job Title: Recruiter/Trainer

Joined: 2020

Hi, I’m Lisa and I look after recruitment and training here at Home Instead, Rochdale My role covers recruitment, retention and training.


I enjoy meeting people and following their progress from application through to induction/training to becoming a CARE Professional. It's really rewarding to see our staff develop their confidence and skills.


I live in Whitworth, close to my parents, daughter and her family.


My grandson keeps me very busy and active, especially when he has a sleepover at my house. I also have a dog named Billy!


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