Home Instead (Watford)

Odhams Industrial Estate, (Asda, Unit 11), St Albans Road, Watford WD24 7RT
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8.9 56 Reviews
  • Home Instead (Watford), Watford
Home Instead (Watford) feel passionately about changing the face of ageing, looking to maintain professional and respectful care-in-the-home services that support dignity and independence as well as health and well-being.

The provider chooses their carers carefully, looking to provide qualified but friendly individuals that clients feel comfortable putting their faith in. A positive impact in the Watford community has successfully built up an impressive reputation locally.

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Care Provided by Home Instead (Watford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mahdi Kazemzadeh (Manager)

Funding & Fees Guide for Home Instead (Watford)

  • Prices

  • From £36 per hour

Home Instead (Watford) Reviews (56)

Total of 56, showing 1-20
8.9

Home Instead (Watford) has a Review Score of 8.9 (8.889) out of 10, based on 3 reviews in the last 2 years. Over all time Home Instead (Watford) has 56 reviews.

Overall Experience

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Review from Alison J (Daughter of Client) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving help and care from Home Instead Watford for nearly three years, the care provision from the whole team has been excellent. The care professionals have been fantastic, always very friendly, professional, caring and instinctive to my mother's needs. The dedication from Mum's
main carers have been exceptional, providing outstanding care and support.
The office team again have been brilliant, very supportive of changing requirements. I would highly recommend Home Instead, thank you all.

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Review from Carole S (Daughter of Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Home Instead Watford for 15 months. I was so pleased that my elderly parents were being taken care of as I was living 100 miles away in Kent. Lovely ladies, very professional and nothing was too much bother. They actually made an effort to get to know them.
If ever problems did arise I could
always contact the office and things would get sorted, like getting extra cover for my dad when he came out of hospital on two occasions.


My mum was so reluctant and adamant she didn't want carers but when they moved to Kent to be nearer to me she was quite upset to be leaving them.
This just goes to show how caring the whole team were. Thank you and would highly recommend this team of carers to someone out there looking for help.


Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you so much for your lovely review about the Care Professionals and Office team - I will make sure this wonderful feedback gets passed on to the team. We hope Mum is settling in well in Kent.


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Review from T T (Daughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with Home Instead's services over the past year. Nothing is too much trouble for them, and Mum's regular carer was exceptional. I know Mum will miss her very much. We can't recommend this company highly enough.

Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you Tracey for your kind review. Always so lovely to hear positive feedback about our Care Professionals and the service we provide.


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Review from Adrienne G (Daughter of Client) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the service that Home Instead Watford have been providing for my mum and dad. We have been using them for the past two or three years to care for my dad who is now 94 and partially sighted and very frail. My mum as his carer has recently had an operation and we needed some
extra help over her six weeks recovery. The carers have been very kind and helpful and the administration team have worked really hard to make sure that we had carers in place for meal times and when needed.
Thank you and would highly recommend.

Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for your kind review. I will pass it on to the team. Kind Regards


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Review from Tiffany B (Wife of Client) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very worrying time when my husband came from hospital, having been there for five months, after having an extensive surgery that had left him with two stomas and permanently disabled. I realised that I would not be able to cope on my own and reached out to Home Instead Watford to see if they
could help me. My husband was only 58 so the right carers had to be in place to enable a bit of banter but also to be strong with him and encourage physiotherapy and eating. The team that was sent in were fantastic and it was the same three carers the vast majority of the time. My husband actually started to look forward to seeing them and it gave me the respite I needed and time to do some other chores at home. We used the service for a few months until my husband could cope on his own. Thank you Home Instead Watford for being so amazing!

Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for such a lovely review. The team really enjoyed visiting your husband and still ask about him all the time. I will pass your feedback on to them. Kind Regards.


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Review from Lois B (Daughter of Client) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead (Watford) team have been really fantastic, providing personalised and compassionate care for our step-mother who has dementia. Despite a lot of resistance from her - she has always been adamant that she will not have any help - the team's gentle and sensitive approach has meant that
within a week of the care package starting she is happily accepting help, and is clearly enjoying the companionship of the carers. We have all been extremely impressed and would highly recommend this service.

Reply from Tracy Pitt, Ops Manager at Home Instead (Watford)

Thank you so much for taking the time write such a wonderful review. We are very proud of our amazing care professionals. I will make sure your feedback is passed on to all our team. Kind Regards.


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Review from Pat F (Daughter of Client) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous response from Home Instead, when my Mother was taken ill, on a Sunday evening, whilst I was out of the country. The team are so dedicated to their clients and they sorted out cover and all-night care (involving 2 other Caregivers). I cannot tell you how much this meant to my Mother and myself.
Thanks
- you are a great team.

Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you so much for taking the time write such a wonderful review. We are very proud of our amazing care professionals. I will make sure your feedback is passed on to all our team. Kind Regards.


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Review from Peter B (Wife of Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency Home Instead provided a warm and trusting service. Carers were excellent and displayed empathy towards my husband, especially his main carer who was always happy and smiling.
Your coordinator was kind and showed understanding of our needs. The agency always informed us if there was any
delay in carers' attendance.

Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for your lovely review. We are delighted to hear that our service was excellent and met your husbands needs.


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Review from M M (Next of Kin) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and reliable care provided at a very difficult time. Should I require further assistance in the future I would not hesitate to call for the services of Home Instead.

Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you very much for your review. We are so glad that you found us to be reliable.


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Review from C D (Son of Client) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have been excellent. Always provided professional care with compassion.

Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for your kind review, we have wonderful carers and I am so pleased to get your feedback.


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Review from Rony S (Husband of Client) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead found the correct carer in terms of skill and personality to suit the needs of my wife at this particular moment.

Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for your 5-star review Rony. We hope your wife is continuing to make a full recovery.


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Review from Nergish D (Daughter of Client) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was cared for by the Watford Team from Oct 2019 to Oct 2020. Whilst Professionalism in Care is expected, it is the manner in which the team delivered that Care which was such a joy for us. Mum had been blind for 4 years and had become extremely hard of hearing so to allow her to remain within
an environment which she knew well and was comfortable in was a blessing. The team assessed her needs and made detailed plans for her daily morning care. These plans were always well understood by each member of the team that came for mum's care. Handover from one team member to others as the need arose was always done in person and the new team member was introduced to us and to mum so that there was full continuity. Each team member was friendly, chatty and created a 'bond' between themselves and mum. It was this 'bond' of friendship that mum cherished and gave us immense peace of mind. Towards the end, they were looking after mum twice a day and were always flexible. Thank you!

Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for your kind review. We are so glad that we were able to be such a source of support and reassurance for you and your mum.


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Review from David M (Son of Client) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and I have been very happy with the care he has received over the last 18-months. He speaks very fondly of his carers, and it is great that the same small group visited him as this allowed him to build a relationship with them. They have all been kind and patient with him and have left me
notes on shopping and personal items he required, which helped me a lot. I have been impressed by the carers' professionalism and appreciate it has been especially challenging for them to deliver care during the current covid19 pandemic. Their support has enabled him to stay in his own home for longer, and I am grateful for this.

Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for taking the time to write such a brilliant review. We are very proud of the excellent care our team has provided to your father.


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Review from M K (Client) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The first time I have needed to use carers so have no means of comparison. I have found the company very efficient always phoning back to answer questions. The carers were always punctual, kind and thoughtful. They have become friends. I trust them to take care of me.

Reply from Alexis Neighbour, Director at Home Instead (Watford)

We are pleased that we have been able to assist you.


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Review from K M (Daughter of Client) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was able to assist with urgent night care at short notice.
The carer was experienced and extremely caring/helpful.
Highly recommend.

Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for your review, we are glad we were able to help at short notice and give you some needed respite.


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Review from Martin S (Son of Client) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided a superb package of care for my 96-year-old father at very short notice. The three carers involved were quite lovely and the agency was quick to respond to changing circumstances and extremely friendly and efficient throughout. We were really impressed and are extremely grateful.

Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for your review Martin, we are so glad we were able to be responsive to your father's needs.


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Review from Angie G (Daughter of Client) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but praise for the team at Watford. We found ourselves in a sticky situation as our previous care provider gave us 4 days notice in which to find alternative care for our Mum who is 85 and has dementia. The manager of the carers immediately realised how tricky our situation was and
with a real sense of urgency pulled out the stops not only to provide cover but to ensure that the team members were a good match for Mum's personality and individual situation.
Our two main carers provided not only care but friendship and lots of laughter and we have no hesitation in recommending Home Instead Senior Care (Watford) to anyone needing care services for their loved ones.
Many thanks to the whole team for everything you did to ensure Mum was well cared for and happy!

Reply from Alexis Neighbour, Director at Home Instead (Watford)

Dear Angie, what a wonderful review. Thank you so much for taking the time to write it. I will pass this onto the team and in particular the carers who were very fond of mum. Best wishes, Alexis.


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Review from Ann M (Sister-in-law of Client) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old sister-in-law has been receiving excellent care from Home Instead for a number of years.
She is a very independent lady but gets on very well with her carer and feels comfortable and safe.
When my daughter in law needed to go on holiday but needed care for her terminally ill mother
I recommended she contact Home Instead in Winchester.
Given the short time scale to arrange assistance the response was both immediate and positive.
The family enjoyed their holiday and mother was very relaxed and happy with her carer.

Reply from Alexis Neighbour at Home Instead (Watford)

Thank you for your lovely review Ann - we are so glad that Home Instead has been able to assist your family.


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Review from A F (Son of Client) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care provided by the carer, she is extremely capable and exceptionally friendly. We have also greatly supported by the local management team, who are very responsive to our needs. Of particular importance is client-centred care, keeping to one main carer and flexibility. Our present carer
fulfils all the requirements, as supported by her management team, so we remain very grateful to Home Instead Senior Care (Watford).

Reply from Alexis Neighbour at Home Instead (Watford)

Thank you so much for your comments. Consistency of carers is so important and we are really glad that we have matched so well for your mother.


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Review from M S (Client) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything requested is done to a high standard. It is good to start the day with such cheerful, pleasant people.

Reply from Alexis Neighbour at Home Instead (Watford)

Thanks for a lovely review. We really appreciate you taking the time to give us this feedback.


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Current Review Score: 8.9 (8.889)

Overview of Review Score

The Review Score of 8.9 (8.889) out of 10 for Home Instead (Watford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Home Instead (Watford) is calculated as follows: ( (16 Excellents x 5) + (2 Goods x 4) ) ÷ 18 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Watford) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (1)

Mahdi

Mahdi Kazemzadeh

Job Title: Manager

Joined: 2023

Director and Manager of Home Instead Watford


Frequently Asked Questions about Home Instead (Watford)

What Type of Services does Home Instead (Watford) offer?

Home Instead (Watford) offers Home Care.

How many Carers does Home Instead (Watford) employ?

Home Instead (Watford) employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Watford) to verify any information. View our terms and conditions. Home Instead (Watford) has an Enhanced Service – more info.