Review from H T (Daughter of Client) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience

The carers from Home Instead are punctual, well trained and supportive and Mum rarely feels rushed. It's a big relief for my Sister and me to know that Mum now has reliable carers to get her up and put her to bed at night.

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Review from Peter B (Son of Client) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience

The 2 people they send to take Mum out have been great, they've been very caring about my mother and the overall experience has been great.

Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you, Peter, for your review. Our CAREGivers really enjoy taking your mum out.

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Review from A M Y (Client) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience

Home Instead was highly recommended by a friend of my daughter's. The company has certainly lived up to expectations. I have one of two bright, cheerful helpers daily. They are punctual, work hard and seem to know more about my needs than I do myself! I live alone and am set in my ways, so it could

have been a little difficult. However, the carers I have been assigned are not in the least intrusive, in fact, they have already become my friends.

Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you so much for your fantastic review, A M Y. Our CAREGivers thoroughly enjoy their visits with you and we are so pleased to hear you’re so happy.

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Review from Paul F (Son of Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience

Excellent service by very caring staff.

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Review from A B (Husband of Client) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience

I have used this care agency for companion care for my wife who has dementia. Earlier this year personal care has been added. The carers are excellent, good time keeping and professional. they are trustworthy to be left alone with my wife in the house.

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Review from M T (Daughter of Client) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience

This agency is very flexible and proactive in my mothers care. The ladies that look after her are kind, compassionate and go out of their way to help my mum and me too if I cannot do something for her myself. Thank you to all the team!

I am so grateful you are all there for my lovely mum, she still

has her sense of humour, so she can still show off her wit and the ladies seem to enjoy that too!

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Review from Chris R (Son of Client) published on 6 September 2017
Submitted via Website • Report

Overall Experience

Our 90-year-old mother has been cared for by this great team of professionals for some years now. I believe that their contribution to Mums daily communication with the outside world has reduced the onset of any more serious deterioration in her faculties. Earlier this year when incontinence became

an issue, I was able to meet with the care team who proposed a change to the way Mums care would be provided. This has ensured that Mum no longer suffers the indignity of being soiled in the manner that had been happening. In fact, I'd say that the new routine has cured the problem and given Mum a new lease of life by being visited in the middle of the day eating a hot meal and having great dialogue for an hour breaking up the isolation otherwise experienced. I'd like to take this opportunity to thank the whole team for such beautiful treatment and concern for our mother and hope they can be with her for as long as needed.

Reply from Alexis Neighbour, Director at Home Instead (Watford)

What a wonderful review Chris - thank you! Our carers love spending time with your mum. I am so pleased that we were able to respond quickly to your mum's changing needs and most importantly that it had such a positive impact.

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Review from Jane R (Daughter of Client) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience

The carers are reliable and the office will let you know of any changes as to who is coming, which my father appreciates. We appreciate the care provided as we live at a distance but are reassured by the reliability and professionalism of the carers. They notice what needs doing before being asked and

are always polite and respectful.

My father looks forward to carers visits and always tells me what their families are doing - so they have time to chat too, which is important.

Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for your kind review. We understand that reliability is so important and we are delighted that you are reassured that we offer professional and quality care.

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Review from D P (Client) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience

I am a full-time carer and my partner suffers from Parkinsons and dementia so I needed someone for one evening per week.
The Home Instead sitter was exactly who we were looking for. Profesional, friendly, caring and understanding. We really couldn't have asked for anyone better.
It was wonderful (and

also reassuring) to know that you didn't have to worry about anything.
Thank you Home Instead and all the staff.

Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for your review. We are so pleased that we were able to provide you with peace of mind whilst caring for your partner. Our carer really enjoyed spending time with him.

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Review from Patricia N (Client) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience

I have been using Home Instead at Watford, both for my husband's care, and latterly my own, for over six years.

My husband (now 88) had to get out of bed, bathed and dressed every day for some 18 months before going into a nursing home.

I (now 83) am living alone and crippled but Home Instead

assist with shopping, laundry, cleaning etc a few hours a week. Their staff are bright, helpful and their office staff are excellent.

Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for your lovely review Mrs N - I know your regular Care Giver really enjoys her visits with you.

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Review from M C (Wife of Client) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience

We look forward to seeing the carers, they always arrive promptly and greet me with a smile.
Any changes to care are notified and all carers who visit, know us.
They bring happiness and if my husband is feeling down they perk me up.
We look forward to seeing them every day.

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Review from Daphne E (Client) assisted by family/friend published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience

After suffering a stroke in 2012 I spent 9 months in and out of hospital and rehab. When I came home in 2013 I was unable to walk, underweight and could do very little for myself. Home Instead carers started to look after me (and still do) and I have not looked back! Their kindness and care helped me

to improve day by day. They recognised that I would be able to do a lot for myself as my strength improved to the point of getting me to walk again! I can now walk with a frame, use my stroke hand and do so much more for myself that seemed impossible to achieve when I initially came home. Home Instead Senior Care continues to provide me with a high-quality care service. They continue to encourage me to do things for myself, help me where needed, make me laugh a lot and go above and beyond expectations. Thank you very much, Home Instead Senior Care.

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Review from J W (Daughter of Client) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience

Mum is very lucky to have two really excellent, regular carers. I cannot fault them, they are superb, very caring and have really got to know mum very well.
They are both completely reliable and we feel very happy, they relate to her so well. She still likes her independence, which they respect but

in turn, they know what she is not capable of and assist where necessary.
They liaise well between each other so nothing gets left undone.
Mum is extremely happy with her two regular carers and this is most important to us.
She looks forward to their visits.
Many thanks Home Instead.

Reply from Alexis Neighbour, Director at Home Instead (Watford)

What a wonderful review - thank you so much. I know that both our carers love the time they spend with your mum and they will be so delighted with this feedback.

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Review from Mr H (Client) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience

Due to limited mobility, helped with washing, shaving, food preparation, newspaper etc.

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Review from Mrs H (Client) assisted by family/friend published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience

The Home Instead team have provided regular care for me for over four years now. The carers are carefully chosen to suit the clients as far as possible and they are introduced to the family before starting. The carers and the Home Instead team become part of the family. The care provided is wide

ranging and, apart from preparing meals and helping with daily chores, their company is the most valuable aspect of their role. It is lovely to see a friendly face and to chat about life. We like the fact that the carers do not wear a uniform, so attention is not drawn to the vulnerability of the clients. We loved the family feeling we experienced at the fabulous afternoon tea last year for all clients, carers and families to attend.

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Review from Muriel R (Client) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience

I have had a few weeks in care homes and my experience of living with Home Instead Senior Care (Watford) carers compares very favourably. It gives me a feeling of independence together with strong support when I need it.

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Review from Rita R (Sister of Client) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience

This is the first time I have met the carers of this care provided and I must admit I am very impressed. My sister seems more relaxed and happier than I have seen her in the past three years. The carers are happy and most willing to give all the help they can sometimes when circumstances are difficult.

I would have no hesitation in recommending this care company.

Reply from Alexis Neighbour, Director at Home Instead (Watford)

Thank you for taking the time to write this review. We are delighted that we were able to put the care package in place for your sister and understand her needs so that she is happier and more relaxed.

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Review from Mandana Z (Daughter of Client) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience

Home Instead have been great in helping us adjust to the change of introducing care into our home.
They have been responsive and very patient with our family in order to ensure we get the carers best suited to our requirements.
The carers themselves are absolutely lovely and do whatever is asked of

them.
There is one carer in particular who consistently gives over and beyond what is expected and is an absolute joy to have in our home.
Everyone I have been in contact with at Home Instead has been great and I would absolutely recommend them to anyone in need of care.
Thank you for making this so easy for us.

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Review from Nick R (Son of Client) published on 17 April 2017
Submitted via Postal Card • Report

Overall Experience

The company has been very good recently in recognising mum's preference for fewer carers who she knows and gets on well with. Concentrating the care with a few known good carers has improved mum's confidence, satisfaction and quality of conversation.
The carers have also been proactive in addressing

problems with continence and have helped the family adapt the care regime to suit.

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Review from A K (Son of Client) published on 17 April 2017
Submitted via Postal Card • Report

Overall Experience

We have found Home Instead to be very considerate and attentive in their care and professional in their management and administration. They have been very responsive to our changing needs.

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Home Instead (Watford)

Care Provided by Home Instead (Watford)

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Funding & Fees Guide for Home Instead (Watford)