Home Instead (Wandsworth, Lambeth & Dulwich)

LU132 The Light Bulb, 1 Filament Walk, London SW18 4GQ
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9.9 93 Reviews
  • Home Instead (Wandsworth, Lambeth & Dulwich), London
Home Instead Wandsworth, Lambeth & Dulwich offer a personalised approach to care in the home, with experienced CareGivers pursuing the company vision of friendliness and professionalism.

Home Instead always look to send the same CareGiver for each call which enables clients to have consistency of care and to develop a meaningful relationship with their carer.

The one hour minimum call time means that calls are not rushed and enables clients to engage in friendly relaxed conversation over a cup of tea.

As a specialist dementia care company, all CareGivers undergo extensive dementia care training as well as continued professional development and NVQ training.

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Care Provided by Home Instead (Wandsworth, Lambeth & Dulwich)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tony O'Flaherty (Director)

Funding & Fees Guide for Home Instead (Wandsworth, Lambeth & Dulwich)

  • Prices

  • Available on request

Home Instead (Wandsworth, Lambeth & Dulwich) Reviews (93)

Total of 93, showing 1-20
9.9

Home Instead (Wandsworth, Lambeth & Dulwich) has a Review Score of 9.9 (9.859) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Wandsworth, Lambeth & Dulwich) has 93 reviews.

Overall Experience

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  • 8
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Date Published

93
5
12
13
80

Review from Tom B (Son of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since starting to use Home Instead a year ago I have been really impressed with the excellent service they offer. The carers are supportive, patient, and most importantly very kind. They really do care about the work, and it can be very demanding. The office staff are all very helpful, efficient,
and easily contacted - very good lines of communication. My 90 year old Mother's quality of life has been hugely improved from such a dreadful, chaotic time - in and out of hospital after falling over, to a calm, caring and well organised life at home.

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Review from R B (Wife of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided care over many months for my husband who has advanced Alzheimer's. They were flexible in dealing with necessary changes and excellent in their care and understanding of the challenges of dementia. I couldn't have managed without their friendly support.

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Review from Annie V (Daughter of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided an amazing service at a very difficult time and have exceeded expectations at all times. I am caring for my 94 year old Mother in her home and their assistance has made this possible. Every aspect of the service has been fantastic, both the office team and the carers, communications
are clear and considerate and the carers are supportive, understanding and give my mother love and respect. The whole experience has been a revelation, that there are gentle caring people available to us to help in this journey. I cannot recommend Home Instead highly enough.

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Review from James T (Client) assisted by family/friend published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All our carers have been extremely good, efficient, professional, kind and caring.

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Review from E H (Daughter of Client) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're very pleased with Home Instead in Wandsworth and wouldn't hesitate to recommend them. The carers are lovely and the office staff very efficient. With their help, we're able to keep our elderly mother living an almost independent life at home.

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Review from Chris D (Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good.
My carer is companionable, carries out tasks to the best of his considerable ability and we have found shared interests. It's always good to see him.

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Review from E H (Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Home Instead service since January 2023. Had the same carer since then, although now reduced hours. Very happy with all the care - physically and emotionally that I received - professional, friendly, respectful and responsive. The service has been flexible when required (hospital inpatient
etc.) and easy to organise.

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Review from Jenny R (Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The regular carer that I have is delightful, cheerful and always willing to put my well-being first.
As a retired teacher, she has a rather special gift which is empathy. I find this very motivating and unselfish.
The office is helpful and efficient too.

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Review from Hugh B (Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The personal carers who come for an hour each morning are all really excellent, kind, and thorough in their work. This means that I start the day feeling very positive and loved.
The reason for the less than 5 stars overall is that communication between administrators is sometimes less than perfect.
Yesterday the carer was sent to our house even though we had cancelled some 12 days before and had had verbal confirmation of this. Mix-ups like this happen more frequently than they should.
Overall I would not hesitate in recommending Home Instead to anyone who needs personal care.

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Review from Agatha A (Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a mobility problem when I had a leg muscular spasm for over 3 months. I was sent a carer by the local council through the 'Hospital at Home' team. After two weeks the council asked me to look for a permanent carer (which I can fund myself). My son then went online to look for one. He spent time
looking at reports of other users before contacting the manager from Home Instead. She came to see me and after the interview, she matched me with a carer. I can only say that I am very lucky with the carer matched to me. She is considerate, efficient, and cheerful while providing everything from personal care (which includes bathing and dressing) to dealing with a variety of small household tasks (e.g. loading the washing machine, tidying the kitchen and doing some small shopping). I now welcome and enjoy the company of my carer twice a week for continuous care.
I want to thank everyone at Home Instead, Senior Care, (Wandsworth).

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Review from Nicola P (Niece of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank everyone at Home Instead Southfields for all your help and support in looking after my uncle. I have worked with several care agencies, in Sussex and in London and I think Home Instead is exceptional. You care about your clients and that is evident in everything you do, from your recruitment
process, finding the right carer for the client, the positive can-do attitude and kindness of the carers even in the most difficult circumstances and in the helpful advice and support provided by the office team.

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Review from Annabel S (Daughter of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We engaged Home Instead for my fiercely independent mother when she was in her early 90's. I was going away and wanted help to ensure that she was taking her asthma medication. By the time I came back from holiday the carer (the same carer for each visit) was helping Mum shower and dress, loading the
washing machine, doing some shopping, and tidying the kitchen. Mum enjoyed her company. They started going out for coffee and cake. As mum became frailer we gradually extended the hours until she had a team of carers coming in 3 times a day 7 days a week. The team was constant and they were all so kind and caring. Mum had dementia which progressed rapidly. She needed more support so 5 months ago we asked Home Instead to provide 24-hour "live-in" care. Two lovely carers rotated so they got to understand Mum and her needs. They did everything for her, including personal care, with care and compassion. The communication from the Home Instead team with me was always excellent.

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Review from Judy A (Daughter of Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum in her late 90’s started to have Home Instead, Wandsworth branch, to come into her home to give her a shower, help her dress, give her breakfast, make her bed, tidy the kitchen, and settle her down with a coffee and the morning newspaper until we could take over. This carried on for years. She
had the same team of lovely girls, who were very caring, kind and patient. She used to say “they are like part of my family”. When mum reached 100, we felt we could not leave her on her own if we were away. The same team of girls would come in and look after her and give her 24-hour care, which meant they would live with her, give her meals, sleep in her house and be a companion. They did light housework and the laundry. This carried on for a couple of years. When mum reached 102, she needed more support and once again we asked Home Instead for help. Over the last few months, mum has had 24-hr “live-care”. Home Instead are wonderful, catering for all her needs, with compassion.

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Review from Anneliese D (Daughter of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with Home Instead service which has been efficient, compassionate, professional and reassuring. The team worked really positively and reactively during a difficult time, with strong communication and faultless support. From the back office to the 'on the ground' team, it's
been really great to be able to work with everyone there, even during the most challenging bits, when the sympathy and candour of the team was outstanding, really kept me going!

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Review from J C (Son of Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a very good experience with Home Instead in Wandsworth. The team looked after my father when he came out of the hospital for what turned out to be the last week or so of his life. One lady was a superbly reassuring presence as we were trying to organise what care we needed, and she was very successful
not just in meeting the practical needs that they had but in finding carers who would get along with Dad and who would give Mum the reassurance that she needed. Both he and my mum were just delighted with the support they received from such kind people. We felt in really good hands, which is so valuable in a time of great stress and sadness. Several of the carers went out of their way to send cards and messages after Dad died, which Mum found really touching. Overall, you did a great job for us.

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Review from Pat M (Daughter of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had home care services from Home Instead that graduated from one visit a day increasing over time to 24-hour end-of-life care at home. The Care Managers were helpful in planning appropriate graduated care as well as explaining and connecting with other services like district nursing and equipment
loan services, never overselling their service.
The carers that worked with Mum were exceptional and caring, knowing exactly what she wanted, and allowed her to maintain her dignity. Receiving good care when you are elderly, frail, and vulnerable is so important but difficult to find. The Home Instead app allowed me to see each visit documented. Knowing that she was so well taken care of was such a relief as both my brother and I lived many hours away.
I will always be grateful for the special attention that my mother received that allowed her to pass away peacefully at home. It is the sort of service every elderly person should receive but many sadly don't.

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Review from Gill H (Mother of Client) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter's live-in carer was exceptional. She was caring, gentle and very kind and supportive of her. She was fun too when needed. She went the extra mile for example staying up with Fran after her finish time in the evening., She was hardworking and our kitchen had the benefit of her help in sorting
out some cupboards and drawers. Well done! Also thank you so much to another member of staff, without you both we would not have been able to attend our son's wedding celebration.

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Review from David B (Client) published on 2 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was quite apprehensive of a complete stranger staying for seven days when my wife took a once-in-a-lifetime opportunity at Oberammergau. The passion play already had been delayed by two years. One wanted a carer to come in for a week to keep an eye on and supervise me during that time. I just wanted
someone to keep an eye on me and be available if I fell over or wanted some extra assistance for seven days. I was looked after 24 hours a day, meals provided when I wanted them, did the washing or went out to the shops for provisions. We had some enjoyable conversations about most aspects of life, and I was introduced to some Jamaican food, which I found delicious. I was always asked if I wished to try something new.

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Review from M K (Daughter of Client) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A carer from Home Instead looked after my dad, who had Parkinson's, for two years. When he died, this same carer continued to look after my mum with great kindness and dedication. As my mum's needs have become greater, the number of carers has increased, so that she has help three times a day. All the
carers, without exception, have been considerate, thoughtful, cheerful and efficient, providing everything from personal care to general companionship, and dealing with a variety of household tasks. They are quick to notice any signs of ill health and have helped the family with GP and hospital visits. The staff at the office are always on hand to answer queries - and have also given the family moral support when times are tough. The core of the service is genuine kindness and compassion, and a determination to provide the best care possible. We're not sure how we'd manage without this great team of people.

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Review from A Q (Friend of Client) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the care provided by all the carers.
They were punctual, never rushed and very considerate.
Always had time for a chat and were very supportive to family and friends.
I would not hesitate to recommend your company.

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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Home Instead (Wandsworth, Lambeth & Dulwich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.859 for Home Instead (Wandsworth, Lambeth & Dulwich) is calculated as follows: ( (67 Excellents x 5) + (11 Goods x 4) ) ÷ 78 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wandsworth, Lambeth & Dulwich) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (22)

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Meet the Team (4)

Ann Marie

Ann Marie Warna

Job Title: Care Manager

Joined: 2011

With over 20 years’ experience within the care sector, our Care Manager, Ann Marie Warna, has worked & cared for people with conditions ranging from brain injuries and dementia to learning disabilities. She uses her wealth of experience and knowledge to ensure that our clients receive the highest quality of care available. Ann Marie is passionate about care, continually striving to make a difference in the way older people are cared for. To the delight of our clients, their relatives and the care community, she has demonstrated that, with quality care and support, they can continue to lead happy, fulfilled lives within the familiar environment of their own homes. To ensure that our clients feel comfortable and secure each CAREGiver is personally matched and then introduced to each other by Ann Marie


Mandy

Mandy Battersby

Job Title: Care Co ordinator

Joined: 2012

Since joining Home Instead, I have gained a significant amount of experience in all aspects of the care industry, especially in carer recruitment and retention. I work in Tony and Ann Marie's team as a Care Co-Ordinator, supporting Ann Marie to ensure that our clients receive the best care possible, and quality carers are recruited, reference-checked and trained to the highest standards. I make sure all our clients are well-matched with their carers so they have regular care from the same person, allowing for positive relationships to grow. The close and constant liaison with both clients and caregivers is a hugely important part of my role and this personal contact is one of the most rewarding aspects of my job.


Tony

Tony O'Flaherty

Job Title: Director

Joined: 2011

My family have always been very involved in the care industry and I have been brought up with an appreciation of the positive effects that good care has on people’s lives. My parents between them have over 65 years’ experience running residential homes and providing support to the elderly, and I really wanted to follow in their footsteps and specialise in providing quality care to senior citizens and those with physical and learning disabilities. Having been hospitalised after an accident some years ago, I required several months of home care and it was during this period that I realised the huge effect well trained, caring, compassionate and considerate carers can have on one’s emotional wellbeing, independence and quality of life. As a result of my experience I ensure that all our CAREGivers are highly trained, compassionate individuals whose focus is on delivering quality, dependable, personalised care to every one of our clients, every single day


William

William French

Job Title: Office Administrator

Joined: 2013

After ten years of working in IT Procurement, I decided on a change of career and am delighted to now be working as part of the Home Instead Senior Care Team, learning from the care experiences of Tony and Anne Marie, and using this experience to help our customers



My role is to keep all aspects of administration in order and to ensure that our policies and procedures are fully compliant with the Care Quality Commission guidelines and best practices.


I also monitor the carer’s shifts ensuring they are on time and ringing clients and their families to let them know of any changes. I work hard to make sure that our customer’s enquiries are dealt with quickly and efficiently, keeping them fully updated on any matters related to them or their loved ones at all times.


Frequently Asked Questions about Home Instead (Wandsworth, Lambeth & Dulwich)

What Type of Services does Home Instead (Wandsworth, Lambeth & Dulwich) offer?

Home Instead (Wandsworth, Lambeth & Dulwich) offers Home Care.

How many Carers does Home Instead (Wandsworth, Lambeth & Dulwich) employ?

Home Instead (Wandsworth, Lambeth & Dulwich) employs 85 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wandsworth, Lambeth & Dulwich) to verify any information. View our terms and conditions. Home Instead (Wandsworth, Lambeth & Dulwich) has a Platinum Service – more info.