Home Instead (Wandsworth, Lambeth & Dulwich)

LU132 The Light Bulb, 1 Filament Walk, London SW18 4GQ
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9.9 93 Reviews
  • Home Instead (Wandsworth, Lambeth & Dulwich), London
Home Instead Wandsworth, Lambeth & Dulwich offer a personalised approach to care in the home, with experienced CareGivers pursuing the company vision of friendliness and professionalism.

Home Instead always look to send the same CareGiver for each call which enables clients to have consistency of care and to develop a meaningful relationship with their carer.

The one hour minimum call time means that calls are not rushed and enables clients to engage in friendly relaxed conversation over a cup of tea.

As a specialist dementia care company, all CareGivers undergo extensive dementia care training as well as continued professional development and NVQ training.

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Care Provided by Home Instead (Wandsworth, Lambeth & Dulwich)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tony O'Flaherty (Director)

Funding & Fees Guide for Home Instead (Wandsworth, Lambeth & Dulwich)

  • Prices

  • Available on request

Home Instead (Wandsworth, Lambeth & Dulwich) Reviews (93)

Total of 93, showing 21-40
9.9

Home Instead (Wandsworth, Lambeth & Dulwich) has a Review Score of 9.9 (9.859) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Wandsworth, Lambeth & Dulwich) has 93 reviews.

Overall Experience

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Date Published

93
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80

Review from David K (Power of Attorney of Client) published on 8 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are Attorneys under a Lasting Power of Attorney for her first cousin who is 87 years old and was diagnosed with Alzheimer's 6 years ago.
The Wandsworth office has been caring for her at her home, (where she has lived alone for nearly 50 years) since then and we simply cannot praise them
highly enough. Apart from personal care, companionship and arranging Doctor's appointments, they now do all her household tasks, including shopping, laundry and cleaning, which, as we live 80 miles away from her, is a godsend.
Via Home Instead's app, we receive 3 daily reports on her health and wellbeing from the carers who visit.
The management at Wandsworth and each individual carer could not be more efficient, helpful and kind, both to my wife's cousin and to her family, which we all greatly appreciate,

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Review from D N (Client) published on 25 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provide a friendly reliable, professional, sympathetic service.

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Review from C B (Husband of Client) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team who help me look after my wife fully justify the marks in the "excellent boxes". As for the "management and value for money", I am unable to judge.

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Review from Laura C (Niece of Client) published on 5 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of Home Instead (Wandsworth, Lambeth & Dulwich) has been nothing short of excellent and we would highly recommend this care provider to anybody in need of assistance at home. Every step of the process from the initial telephone call, to the first meeting, to matching my aunt with her
carer was expertly handled in the most caring, personable and professional manner. The care that my aunt now receives on a daily basis is above and beyond what we could ever have hoped for and we are sincerely grateful to her wonderful carer and to all of the team.

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Review from Sharon H (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were unprepared for the decline in my mother's independence skills following a hospital stay at the beginning of the year and were quite overwhelmed at the prospect of looking into care providers for her. Quality was the driving force behind our decision as we did not want my mum to be rushed or
experience inconsistent carers. We met the supervisor and was so impressed at how she went out of her way to engage with mum and involve her in the assessment. The other companies we met could certainly learn a thing or two! The suitably matched care givers started within the week and we have never looked back. More importantly, mum is really happy talking about the two ladies she sees on the allocated days and with no complaints about feeling self-conscious or loss of dignity, whilst they provide support and assistance with her personal care. It has been a huge relief for us and feel supported as an extended family of care givers for mum.

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Review from Angela D (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service provide by Home Instead (Wandsworth, Lambeth & Dulwich). The care givers all worked to help Mum stay in her own home. They took the time to talk to her and ensure she was set up for the day. They showed her dignity and respect.

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Review from Sandra P (Daughter of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have and are continuing to provide excellent personal care for my 92-year-old mother. I am particularly impressed with how quickly and compassionately they were able to respond to my need for providing regular and safe personal care for my mother with very short notice.
All the carers
are extremely professional, kind and caring and provide safe and competent personal care and treat my mother with dignity. There is a rota of regular carers and all the carers always arrive on time and are efficient and punctual.
The management, supervision and administration are also excellent. It is always possible to speak to someone on the phone if I have any queries. I would highly recommend Home Instead to friends and relatives.

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Review from Kathleen L (Wife of Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers who were well matched to the client. Professional, helpful and well trained. The carers always turned up on time and were never substituted.

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Review from J L (Daughter of Client) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was easily arranged. My mother's needs were understood. An excellent carer was matched with my mother, who had been apprehensive until she met the carer. The carer was kind, professional, reliable and got on well with my mother. My mother was fond of her and really appreciated her.

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Review from Hazel B (Daughter of Client) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all for the wonderful care you gave my mother and my father over the last seven years. The whole family join with me in thanking you all. When Mum, Dad and I chose Home Instead all those years ago now, we were sure then that we made the right decision, and throughout this time, you have given
us a wonderful, caring and very professional service with a very personal and incredibly well-organised approach.
You have proved our decision to be absolutely right for my parents, you gave them the freedom to live the remainder of their lives with greater security and confidence. We owe you a great debt of gratitude.

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Review from Gavin D (Son of Client) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to take this opportunity to thank you and all of the team at Home Instead for the care that you have provided our parents over the past two and a half years. Without exception, your carers have been kind and compassionate and have made considerable sacrifices in order to improve upon my
parents' quality of life. I believe that their input has enabled us to care for Mum at home right until the end and the fact that we were able to do so has brought us considerable solace during very difficult times.

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Review from Simon (Son of Client) published on 1 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very grateful for your help with sorting the medication issue and also your feedback from your visit yesterday. Mum's moods are very variable and it can be hard to keep her motivated especially as she can’t go out unless accompanied any more. I know she is very grateful for the various carer's
visits and they do seem to cheer her up most of the time. I am glad you were able to attend yourself.
Once again, many thanks.

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Review from James W (Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been fantastic with us. They are kind, caring and we feel very safe with them. The Director has gone above and beyond to help us and he has a lovely energy about him. We would strongly recommend them.

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Review from James J (Son of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for by Home Instead for 3 years and in that time her carers have been wonderful. They are always on time, polite and courteous and very reliable. I would recommend them to anybody.

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Review from Georgina (Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers looking after my husband who has dementia are really lovely. Not only are they highly professional and experienced but they also bring fun and humour to his life which has had a big impact on his health and general wellbeing. They are a great credit to Home Instead.

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Review from Maria I W (Daughter of Client) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's Home Instead caregiver has been amazing. My father is 96 and lives in sheltered accommodation. The carer always arrives with a smile and a handshake and hands him his morning newspaper. The organisation takes great care to support his health, emotional needs and personal safety. The team
show great respect towards my father. My mind is at rest because they have never failed to attend. If there needs to be any changes in carer due to sickness or holidays that is taken care of by the office and I am notified. I know my father is in good hands and that makes all the difference to my peace of mind.

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Review from S F (Wife of Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At first, looked after my husband who had Alzheimer's, they were absolutely brilliant - totally trustworthy, kind and pleasant. After that, they looked after me - again brilliant. I would recommend them to anyone and indeed have done so.

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Review from H M (Daughter of Client) published on 22 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are fortunate to have an excellent team helping us care for Mum. The carers are very experienced and have sometimes given us advice. Their suggestions are very welcome especially as Mum gets more frail. She likes and trusts them all. I find the oversight and supervision very reassuring.

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Review from Tracy H (Daughter of Client) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial meeting with the Home Instead representative, I knew we had made the right choice. We were both made to feel at ease and confident that going forward, my mum's best interests and needs would be met.
All the caregivers are extremely patient and kind, they have a good understanding of
their client’s needs, especially when dealing with clients with dementia like my mum.
Every aspect of this service is well managed, the office team are efficient and helpful and try their best to sort things out as swiftly as possible when needed. There have been some challenging times but with the help of all at Home Instead, we have managed to overcome them. I can recommend anyone that is looking for care and support of their loved ones to use this company they all go above and beyond. Thank you.

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Review from Virginia M (Daughter of Client) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have now looked after and cared for my mum for five years. Through all the changes and ups and downs we have had during this time the carers have been great. Mum is delighted when they arrive and they demonstrate a professional and sensitive approach in relation to caring for her. As her
health has deteriorated over this time they have remained a consistent and valued support for her as well as my sister and I.

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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Home Instead (Wandsworth, Lambeth & Dulwich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.859 for Home Instead (Wandsworth, Lambeth & Dulwich) is calculated as follows: ( (67 Excellents x 5) + (11 Goods x 4) ) ÷ 78 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wandsworth, Lambeth & Dulwich) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (22)

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Meet the Team (4)

Ann Marie

Ann Marie Warna

Job Title: Care Manager

Joined: 2011

With over 20 years’ experience within the care sector, our Care Manager, Ann Marie Warna, has worked & cared for people with conditions ranging from brain injuries and dementia to learning disabilities. She uses her wealth of experience and knowledge to ensure that our clients receive the highest quality of care available. Ann Marie is passionate about care, continually striving to make a difference in the way older people are cared for. To the delight of our clients, their relatives and the care community, she has demonstrated that, with quality care and support, they can continue to lead happy, fulfilled lives within the familiar environment of their own homes. To ensure that our clients feel comfortable and secure each CAREGiver is personally matched and then introduced to each other by Ann Marie


Mandy

Mandy Battersby

Job Title: Care Co ordinator

Joined: 2012

Since joining Home Instead, I have gained a significant amount of experience in all aspects of the care industry, especially in carer recruitment and retention. I work in Tony and Ann Marie's team as a Care Co-Ordinator, supporting Ann Marie to ensure that our clients receive the best care possible, and quality carers are recruited, reference-checked and trained to the highest standards. I make sure all our clients are well-matched with their carers so they have regular care from the same person, allowing for positive relationships to grow. The close and constant liaison with both clients and caregivers is a hugely important part of my role and this personal contact is one of the most rewarding aspects of my job.


Tony

Tony O'Flaherty

Job Title: Director

Joined: 2011

My family have always been very involved in the care industry and I have been brought up with an appreciation of the positive effects that good care has on people’s lives. My parents between them have over 65 years’ experience running residential homes and providing support to the elderly, and I really wanted to follow in their footsteps and specialise in providing quality care to senior citizens and those with physical and learning disabilities. Having been hospitalised after an accident some years ago, I required several months of home care and it was during this period that I realised the huge effect well trained, caring, compassionate and considerate carers can have on one’s emotional wellbeing, independence and quality of life. As a result of my experience I ensure that all our CAREGivers are highly trained, compassionate individuals whose focus is on delivering quality, dependable, personalised care to every one of our clients, every single day


William

William French

Job Title: Office Administrator

Joined: 2013

After ten years of working in IT Procurement, I decided on a change of career and am delighted to now be working as part of the Home Instead Senior Care Team, learning from the care experiences of Tony and Anne Marie, and using this experience to help our customers



My role is to keep all aspects of administration in order and to ensure that our policies and procedures are fully compliant with the Care Quality Commission guidelines and best practices.


I also monitor the carer’s shifts ensuring they are on time and ringing clients and their families to let them know of any changes. I work hard to make sure that our customer’s enquiries are dealt with quickly and efficiently, keeping them fully updated on any matters related to them or their loved ones at all times.


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