Home Instead (Wandsworth, Lambeth & Dulwich)

LU132 The Light Bulb, 1 Filament Walk, London SW18 4GQ
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9.9 93 Reviews
  • Home Instead (Wandsworth, Lambeth & Dulwich), London
Home Instead Wandsworth, Lambeth & Dulwich offer a personalised approach to care in the home, with experienced CareGivers pursuing the company vision of friendliness and professionalism.

Home Instead always look to send the same CareGiver for each call which enables clients to have consistency of care and to develop a meaningful relationship with their carer.

The one hour minimum call time means that calls are not rushed and enables clients to engage in friendly relaxed conversation over a cup of tea.

As a specialist dementia care company, all CareGivers undergo extensive dementia care training as well as continued professional development and NVQ training.

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Care Provided by Home Instead (Wandsworth, Lambeth & Dulwich)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tony O'Flaherty (Director)

Funding & Fees Guide for Home Instead (Wandsworth, Lambeth & Dulwich)

  • Prices

  • Available on request

Home Instead (Wandsworth, Lambeth & Dulwich) Reviews (93)

Total of 93, showing 41-60
9.9

Home Instead (Wandsworth, Lambeth & Dulwich) has a Review Score of 9.9 (9.859) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Wandsworth, Lambeth & Dulwich) has 93 reviews.

Overall Experience

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  • 8
  • 1
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Date Published

93
5
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80

Review from M N (Client) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Pleasant service from the office staff and supervisors. Good service from carer always on time. Good communication about any changes. Kind, considerate, well-spoken and caring. Very pleased.

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Review from Frances C (Daughter of Client) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A care agency that really cares. Home Instead enabled me to care for my dad at home, supporting us from when he was fully independent and just needed some extra help, to when he was no longer mobile and needed equipment and 2 people to move him.
He liked and trusted his carers and they fitted in to
our busy family. My dad is sadly no longer with us, but I keep in touch with Home Instead. This alone speaks volumes.

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Review from J B (Daughter of Client) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I did a lot of online research before I decided to contact Home Instead Senior Care to find a carer to visit my mother a few times a week. I really liked their general approach (eg minimum visit duration of 1 hour) and the fact that they are a local company. As my mother is in the early stages of Alzheimer's
it was also crucial that the same carer would visit her each time. The carer that Home Instead found is truly ideal. My mother has grown very fond of her and looks forward to her visits. If there are any issues then the carr or agency contact me and let me know. I'm so thankful.

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Review from Rex D (Son of Client) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents aged 100 and 97 were treated with kindness, patience and at all times with dignity. As my father's dementia deteriorated additional care was provided by people he knew and trusted.
As the family, we were given good advice as their on-going care and needs increased.
It gave me peace of mind
in the knowledge they were receiving the best possible care.

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Review from Carolyn J (Power of Attorney of Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention received from Home Instead was absolutely fantastic. We could not have asked for better. We were allocated a dedicated team of carers so we always knew who would be attending. They were well trained, dedicated to their role and their attention to detail was second to none. The
back office support was also brilliant - an important factor in any care package.

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Review from H U (Wife of Client) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was well cared for during his 1 hour a day with carers who were kind and efficient and with whom he developed friendly relationships. We both appreciated the care he received.

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Review from Tania D (Daughter of Client) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank Home Instead enough for their help, support and hard work, they really do go that extra mile. Management, staff and caregivers are all friendly and polite the communication is fantastic. Our family can relax in the knowledge that our mum is being cared for respectfully, kindly and with
the patience she deserves. Wonderful team of people thank you.

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Review from Diana R (Relative of Client) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Particular and complex multiple visits required every day. The management was superb at providing what was needed. Majority of the care staff were very good some were excellent. If there was any problem the management sorted it immediately. Very pleased.

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Review from Jill E (Daughter of Client) published on 9 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had Home Instead carers for over 2 and half years. I originally had to find carers to assist my mother at very short notice, and Home Instead reacted very quickly and professionally to my request, matching her with lovely carers who were able to meet her needs. As I live not far from my mother,
I remained quite involved in planning and organising her care, and never once did the carers or the agency object to requests or suggestions I made. In fact, I felt that we worked as a team, to find the best level of care for my mother, and to adjust the care plan as her needs changed. Without Home Instead and their wonderful carers, I would not have been able to keep my mother in her own home, which was what she wanted above all. Thank you, Home Instead. I have no hesitation in recommending this agency to others, and indeed I have already done so.

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Review from Paul J (Son of Client) published on 23 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always courteous and they start by listening. No hint of trying to sell you a service. Warm, friendly and enthusiastic staff, and a feeling that they are both aware of your circumstances and actually care about outcomes and changes as situations change over time. Pro-active at informing ahead of a change
in carer (even for a single visit) and always attempting to think of the service user and their needs and potential concerns as the main focus. My elderly Mother was initially reluctant to receive help (as so many are). This reluctance lasted about 5 minutes into the first visit when all barriers were broken down with a smile, a cuppa and on this occasion a foot massage! I am unable to find a negative to add some balance to this review but would encourage anyone who would like a verbal testimonial to contact me at any time.

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Review from Frank S (Client) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company have looked after my wife for 6 months. They have been excellent in providing support and I would recommend them to other people who require support.

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Review from S P (Daughter of Client) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after both of my parents for the past year and enabling us to keep them at home for much longer than we could have hoped for. We had a great team of carers who looked after them with sensitivity and understanding. I would highly recommend the team at Wandsworth to anyone needing
help for their family members.

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Review from B A (Daughter-in-law of Client) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Home Instead could not provide the amount of care that we needed as the care needs increased. Our carer was fantastic but it was a shame that the carers weren't all of her calibre.

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Review from Emma H (Daughter of Client) published on 28 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were so kind and thoughtful with my mother. They truly cared about making life good for her. The office staff were always very helpful and responded to all our questions and requests. I would definitely recommend Home Instead.

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Review from A P (Daughter of Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my father who was dying of cancer was absolutely excellent.


The team of carers were caring, empathetic, gentle, proactive and highly efficient. This was invaluable to my family during such a difficult time.


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Review from Angie N (Client) published on 16 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team of Caregivers attending my Mum daily have been a breath of fresh air. Very professional courteous and warm towards the residents.


Nothing has been too much for them to do. They've assisted with laundry, putting the rubbish out, walking (mum) up and down the stairs. For me, the main thing

is they were creating a community spirit within the scheme (mum lives in) which was sadly lacking.


They are well thought of by the residents (everyone)  who have enjoyed having them around for their chats and assistance.


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Review from Melanie C (Daughter of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead proved to be the reliable, friendly efficient, caring help we needed.
Always with a brightness of attitude, the helper used humour and life experience to enrich my mother's now limited life routines and lack of desire to move much.
As mum recovered, Home Instead helped her be independent
most of time.

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Review from Nicole K (Daughter of Client) published on 5 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my Father was of the highest possible quality. My family were relieved to find a local agency who understands the intricacies of supporting those with Alzheimer's. The care provided was always professional and done with the utmost respect for my Father's wellbeing and dignity.
He got along well with his carers and looked forward to their frequent visits. It's done wonders to his outlook on life.

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Review from Nicola A (Client) published on 27 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful company with the most caring, nurturing and empathetic people you could imagine. They supported my father, who had Alzheimer's, and enabled him to continue living at home which was always his greatest hope. The carers were all lovely, arrived on time, and the office staff were very accommodating
at all times. Thank you all for the support and peace of mind you gave to me and my family over the past several months.

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Review from James N (Son of Client) published on 20 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Wandsworth, Lambeth & Dulwich) have been helping my mother look after my father for some six months now, and we have been consistently impressed by and grateful for how well they go about their work, and the comfort and reassurance they represent for my parents. They've been both professional
and personal throughout our dealings with them, and both management and staff are always responsive and reliable.

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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Home Instead (Wandsworth, Lambeth & Dulwich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.859 for Home Instead (Wandsworth, Lambeth & Dulwich) is calculated as follows: ( (67 Excellents x 5) + (11 Goods x 4) ) ÷ 78 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wandsworth, Lambeth & Dulwich) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (22)

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Meet the Team (4)

Ann Marie

Ann Marie Warna

Job Title: Care Manager

Joined: 2011

With over 20 years’ experience within the care sector, our Care Manager, Ann Marie Warna, has worked & cared for people with conditions ranging from brain injuries and dementia to learning disabilities. She uses her wealth of experience and knowledge to ensure that our clients receive the highest quality of care available. Ann Marie is passionate about care, continually striving to make a difference in the way older people are cared for. To the delight of our clients, their relatives and the care community, she has demonstrated that, with quality care and support, they can continue to lead happy, fulfilled lives within the familiar environment of their own homes. To ensure that our clients feel comfortable and secure each CAREGiver is personally matched and then introduced to each other by Ann Marie


Mandy

Mandy Battersby

Job Title: Care Co ordinator

Joined: 2012

Since joining Home Instead, I have gained a significant amount of experience in all aspects of the care industry, especially in carer recruitment and retention. I work in Tony and Ann Marie's team as a Care Co-Ordinator, supporting Ann Marie to ensure that our clients receive the best care possible, and quality carers are recruited, reference-checked and trained to the highest standards. I make sure all our clients are well-matched with their carers so they have regular care from the same person, allowing for positive relationships to grow. The close and constant liaison with both clients and caregivers is a hugely important part of my role and this personal contact is one of the most rewarding aspects of my job.


Tony

Tony O'Flaherty

Job Title: Director

Joined: 2011

My family have always been very involved in the care industry and I have been brought up with an appreciation of the positive effects that good care has on people’s lives. My parents between them have over 65 years’ experience running residential homes and providing support to the elderly, and I really wanted to follow in their footsteps and specialise in providing quality care to senior citizens and those with physical and learning disabilities. Having been hospitalised after an accident some years ago, I required several months of home care and it was during this period that I realised the huge effect well trained, caring, compassionate and considerate carers can have on one’s emotional wellbeing, independence and quality of life. As a result of my experience I ensure that all our CAREGivers are highly trained, compassionate individuals whose focus is on delivering quality, dependable, personalised care to every one of our clients, every single day


William

William French

Job Title: Office Administrator

Joined: 2013

After ten years of working in IT Procurement, I decided on a change of career and am delighted to now be working as part of the Home Instead Senior Care Team, learning from the care experiences of Tony and Anne Marie, and using this experience to help our customers



My role is to keep all aspects of administration in order and to ensure that our policies and procedures are fully compliant with the Care Quality Commission guidelines and best practices.


I also monitor the carer’s shifts ensuring they are on time and ringing clients and their families to let them know of any changes. I work hard to make sure that our customer’s enquiries are dealt with quickly and efficiently, keeping them fully updated on any matters related to them or their loved ones at all times.


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