Home Instead (Wandsworth, Lambeth & Dulwich)

LU132 The Light Bulb, 1 Filament Walk, London SW18 4GQ
Submit a Review
9.9 93 Reviews
  • Home Instead (Wandsworth, Lambeth & Dulwich), London
Home Instead Wandsworth, Lambeth & Dulwich offer a personalised approach to care in the home, with experienced CareGivers pursuing the company vision of friendliness and professionalism.

Home Instead always look to send the same CareGiver for each call which enables clients to have consistency of care and to develop a meaningful relationship with their carer.

The one hour minimum call time means that calls are not rushed and enables clients to engage in friendly relaxed conversation over a cup of tea.

As a specialist dementia care company, all CareGivers undergo extensive dementia care training as well as continued professional development and NVQ training.

Show Home Instead (Wandsworth, Lambeth & Dulwich) on the Map

Care Provided by Home Instead (Wandsworth, Lambeth & Dulwich)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tony O'Flaherty (Director)

Funding & Fees Guide for Home Instead (Wandsworth, Lambeth & Dulwich)

  • Prices

  • Available on request

Home Instead (Wandsworth, Lambeth & Dulwich) Reviews (93)

Total of 93, showing 61-80
9.9

Home Instead (Wandsworth, Lambeth & Dulwich) has a Review Score of 9.9 (9.859) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Wandsworth, Lambeth & Dulwich) has 93 reviews.

Overall Experience

  • 84
  • 8
  • 1
  • 0
  • 0

Date Published

93
5
12
13
80

Review from Pauline E (Daughter of Client) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided homecare to my mother for 4 years. During that time his needs changed as she became more unwell with dementia and physical challenges.
Home Instead visited with the family to ensure the appropriate care was provided throughout. They provided efficient and responsive administrative
support but most importantly they sought to provide consistent carers who provided excellent care to my mum. I have nothing but respect for those who cared for mum with such patience and compassion.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P I (Brother-in-law of Client) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed 24-hour care for a terminal cancer patient. Six carers were assigned. All were considerate and attentive. Three were exceptional in using their initiative and solving issues as they arose with the patient's deterioration and difficulties. It was a genuine team effort and we were sufficiently
satisfied to be able to return to our home outside the UK after a one week cycle.


One minor concern was referred to the supervisor and addressed satisfactorily by her and the team. The carers also made sure that a weak District Nurse finished her duties properly.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathryn J (Wife of Client) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The people caring for my husband with frontal, temporal dementia have been intelligent, knowledgeable, kind, sensitive, attentive, thorough, pleasant, fun and professional. They come four times a day for one hour each time. I had hoped for a care of a high standard and have received it. The carers are
checked intermittently by management who are flexible and friendly in caring for the needs of all concerned. We have been able to keep him happier and safe in his own surroundings.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret R (Client) published on 6 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing on behalf of my family to thank you and all the wonderful staff at Home Instead for all the help and support you have given me over the last years in caring for my mother. You made me feel I had made the right decision and I was confident that you would provide all the help I needed at
such short notice. I will always be grateful for that telephone conversation. I would like to commend all the carers who looked after mum during those last two weeks but especially the carer with much kindness and expertise inspired me with confidence. I also highly commend mum's regular carers, who looked after her so brilliantly. They are a great credit to Home Instead. Finally, I would like to pay tribute to the lady and gentleman who man the telephones and who are always so helpful and obliging. In sincere appreciation and thanks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fiona B (Daughter of Client) published on 2 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the services provided by Home Instead for our elderly mother and recommend them most highly. The team is highly professional flexible and trustworthy, all the factors that are crucial when organising care for our vulnerable loved ones.
Home Instead carers have helped brighten
up our mothers days with enjoyable companionship as well as attending to her general well being.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M H (Client) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Because all staff are caring and helpful.
I personally feel that I have gained more friends since I joined "Home Instead". I look forward to my care's visit and feel very happy as we enjoy each others company so much in the places we wish to visit and the topics we discuss.
My carer is very helpful
and is first class in keeping my house sparkling.
What more can I require? My family and I feel that my carer is part of my family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carley F (Client) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The quality care given to me by your staff in care was superb. I was clearly understood and the service was thoroughly explained. My privacy was kept and confidentiality was respected. I would strongly recommend this agency to other care users.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Catherine Y (Daughter of Client) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I trust Home Instead Senior Care. My mother has had the same carers for at least 4 years and she knows their faces. When I have my 3 hours off each day I know mum is safe with the carer. I rely on them all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C W (Client) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My meetings with my carer have always been nice, fun with good conversation, but most of all totally competent. I always feel happy and at ease after our meetings.
We have become good friends which I value very much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ned W (Nephew of Client) published on 19 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to Home Instead when my uncle was living alone in his flat, and becoming less able to cope on his own. The carer that Home Instead provided was just the perfect person to support my uncle. Over the months, his dementia became worse and eventually, my uncle had to move from his flat into a home.
The carer continued visiting my uncle on a weekly basis and this contributed greatly to his quality of life.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gerry F (Son of Client) published on 6 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can I just say that there is a lady carer who is most caring, helpful, kind and understanding carer that I have ever had experience of. The way she works with my parents is a wonder. She is really a great big part of the family now, and I have to say, I would not know what we would do without her. She
is absolutely worth her weight in gold and does so much to keep my parents in the best health, understanding their needs and helping us to guide the family through the difficult diagnoses that have recently been given to both of my parents. It has been a tough time for us all, and with her being a fourth member of the family team that includes me, my sister and brother-in-law we have been able to navigate through the issues of the diagnoses and the resulting practical implications that they have created. She is more than a carer for my parents, she is a friend and confidant, and support to my parent's needs, both practical and personal. An absolute gem!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda G (Daughter of Client) published on 6 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provide and excellent service. My mum's carers take time to sit down and chat with her about things that interest her. It is very reassuring for the family to know that our mother is so well looked after.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elizabeth E (Partner of Client) published on 6 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is very worthwhile they are punctual, they always clean up after themselves and they leave a very tidy kitchen, can't ask for anymore than that. My daughter always comments on how tidy the carers leave the kitchen.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alex S (Client) published on 6 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good agency. I have been with them 4 years and am very satisfied indeed. They observe all the protocols and both carers and office staff are excellent. Personally outstanding, my carer is kind, caring, effective and flexible. She really meets my needs!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Catrin W (Daughter of Client) published on 4 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning, we were impressed by Home Instead staff, who were kind, friendly and willing to work with us to ensure my father in laws care was personalised. Communicating with the office was easy and requests for changes or extra help responded to efficiently. Having a small dedicated team caring
for my father in law, was just what he needed and accepting carers allowed him to live at home alone for over a year. We found Home Instead Senior Care (Wandsworth, Lambeth & Dulwich) via a new recommendation and we have no problems in recommending them to others seeking personalised care for a loved one.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diana R (Daughter of Client) published on 3 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I think back to this time last year & how worried I was that I would never be able to provide adequate care for my mum at home well...I never dreamed that she could be so well cared for by such lovely people.
I really don't know how I would have coped without the wonderful support of the management
Both ladies are extremely capable & always seem to do far more that I would ever expect of them. I am incredibly grateful for their kindness & compassion. The care that they provide for mum is more than I could ever hope for.
I think your branch of Home Instead Senior Care (Wandsworth, Lambeth & Dulwich) is wonderful & I'm extremely glad I found you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christopher B (Son of Client) published on 23 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience has been that they are both professional and caring. On vital element is that the carers remain in place over a long period without constant changes in personnel. Home Instead have provided this. Previous agencies did not.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Coral M (Wife of Client) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband looks forward to his time with his carer and feels reassured and more confident after each visit.
The carer himself is thorough, dependable and very professional and obviously enjoys his work.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul A (Client) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is irreplaceable, exceptional.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from William U (Client) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's carer provides companionship and affection. She is skilled in ways to occupy her and maintain her interest. The carer is professional in her attitudes, tactful in knowing when to take or relinquish control and unfailingly sympathetic. She is respected and liked by me and my adult children.
The agency itself is meticulous in its dealings with me and always does what it says it will.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Home Instead (Wandsworth, Lambeth & Dulwich) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.859 for Home Instead (Wandsworth, Lambeth & Dulwich) is calculated as follows: ( (67 Excellents x 5) + (11 Goods x 4) ) ÷ 78 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wandsworth, Lambeth & Dulwich) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (22)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Ann Marie

Ann Marie Warna

Job Title: Care Manager

Joined: 2011

With over 20 years’ experience within the care sector, our Care Manager, Ann Marie Warna, has worked & cared for people with conditions ranging from brain injuries and dementia to learning disabilities. She uses her wealth of experience and knowledge to ensure that our clients receive the highest quality of care available. Ann Marie is passionate about care, continually striving to make a difference in the way older people are cared for. To the delight of our clients, their relatives and the care community, she has demonstrated that, with quality care and support, they can continue to lead happy, fulfilled lives within the familiar environment of their own homes. To ensure that our clients feel comfortable and secure each CAREGiver is personally matched and then introduced to each other by Ann Marie


Mandy

Mandy Battersby

Job Title: Care Co ordinator

Joined: 2012

Since joining Home Instead, I have gained a significant amount of experience in all aspects of the care industry, especially in carer recruitment and retention. I work in Tony and Ann Marie's team as a Care Co-Ordinator, supporting Ann Marie to ensure that our clients receive the best care possible, and quality carers are recruited, reference-checked and trained to the highest standards. I make sure all our clients are well-matched with their carers so they have regular care from the same person, allowing for positive relationships to grow. The close and constant liaison with both clients and caregivers is a hugely important part of my role and this personal contact is one of the most rewarding aspects of my job.


Tony

Tony O'Flaherty

Job Title: Director

Joined: 2011

My family have always been very involved in the care industry and I have been brought up with an appreciation of the positive effects that good care has on people’s lives. My parents between them have over 65 years’ experience running residential homes and providing support to the elderly, and I really wanted to follow in their footsteps and specialise in providing quality care to senior citizens and those with physical and learning disabilities. Having been hospitalised after an accident some years ago, I required several months of home care and it was during this period that I realised the huge effect well trained, caring, compassionate and considerate carers can have on one’s emotional wellbeing, independence and quality of life. As a result of my experience I ensure that all our CAREGivers are highly trained, compassionate individuals whose focus is on delivering quality, dependable, personalised care to every one of our clients, every single day


William

William French

Job Title: Office Administrator

Joined: 2013

After ten years of working in IT Procurement, I decided on a change of career and am delighted to now be working as part of the Home Instead Senior Care Team, learning from the care experiences of Tony and Anne Marie, and using this experience to help our customers



My role is to keep all aspects of administration in order and to ensure that our policies and procedures are fully compliant with the Care Quality Commission guidelines and best practices.


I also monitor the carer’s shifts ensuring they are on time and ringing clients and their families to let them know of any changes. I work hard to make sure that our customer’s enquiries are dealt with quickly and efficiently, keeping them fully updated on any matters related to them or their loved ones at all times.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wandsworth, Lambeth & Dulwich) to verify any information. View our terms and conditions. Home Instead (Wandsworth, Lambeth & Dulwich) has a Platinum Service – more info.