Rosemont Care Essex Branch

Unit 2-3, Moldon Road, Romford RM7 0JB
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6.8 8 Reviews
  • Rosemont Care Essex Branch, Romford
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Care Provided by Rosemont Care Essex Branch

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Gurpreet Narwal (Manager)
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Rosemont Care Essex Branch Reviews (8)

6.8

Rosemont Care Essex Branch has a Review Score of 6.8 (6.833) out of 10, based on 1 reviews in the last 2 years. Over all time Rosemont Care Essex Branch has 8 reviews.

Overall Experience

  • 4
  • 2
  • 0
  • 0
  • 2

Date Published

8
0
1
1
7

Review from M H (Client) assisted by family/friend published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some carers are extremely good and some are not so good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda C (Daughter of Client) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third company we have used and we have used Rosemont for about 4 years. They were better than the previous companies. 10/10 for the carers. Carers are excellent, notifying me immediately of any issues e.g. bed sores just beginning so we are able to treat them immediately. If it wasn’t for
this company I wouldn’t be able to keep Mum at home with me, she would have to go into a nursing home.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah R (Daughter of Client) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is happy with the care. Sometimes different carers do things differently which can be annoying ie some carers hang her washing and clothes in the wardrobe very badly and some put used incontinence pads in the kitchen bin. But overall, very good standard of care, very friendly, staff very patient
with mum.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from David S (Son of Client) published on 27 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Let me start by saying the worst thing about this company is the management team, especially the owner. They are shocking, appalling, there's no communication, they do nothing about any issues or problems with their carers. My dad is 93, just come out of hospital and was bedridden. We met a very nice
lady who made it sound wonderful as to what Rosemont was going to do for my dad. I will give you just a few examples; never opened leg bag catheter to run into night bag, leg bag was about to burst when I got to my dad I had to empty it. Another time the carer left the tap open to the night bag, all the urine run onto the carpet. Still waiting for Rosemont to do something about this, but no they sent the same person back after I said I don't want her back. The carer broke a catheter tap and pulled it so hard she made my dad's penis bleed. The District Nurse could not believe what she had done, never turned up four times, just left my dad. You never knew if they going to turn up or not. The list is endless.

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Treated with Dignity

Value for Money

Review from Mo B (Friend of Client) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosemont stepped in when it came to looking after a family member and they did an incredible job. They were ever so reliable. It was safe to say that leaving my family member in their hands was one of the best decisions I ever made.


The staff are very competent and more importantly caring. Highly

recommend their services!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H R (Husband of Client) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The carer spent about ten minutes to carry out personal care.
Timing varies by one to three hours late.
Do not know how to use a slide sheet.
Do not know how to wash hair.
Strip patient while washing.
Do not know how to wash and apply barrier cream to private parts of patient.

Reply from Jaz Gill, HR Manager at Rosemont Care Essex Branch

Thank you for your feedback and we are sorry to hear of these issues. We have addressed the concerns raised and hope we will be able to continue to deliver the high-quality service our Service Users are used to receiving from us.


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Management

Treated with Dignity

Value for Money

Review from Mandy W (Niece of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle is ninety three and has been using Rosemont Care Essex Branch for the last year. It was very difficult for my Uncle and my Aunt to accept the care as they are both very independent and private people, who did not want support at home. However, the kindness of the care staff and the fact that
they respected their initial boundaries and worked slowly with both my Uncle and Aunt to build positive relationships, they now look forward to these visits, sharing photos and stories with them. The last few months my Uncle's care needs have changed. The team leader has worked tirelessly to explain to my Uncle that he needs a hospital bed, that its not a scary time and that we are doing everything to ensure he stays at home but comfortably and safely. She has visited him at home numerous times to explain the benefits, made many calls to occupational health and social services, which has ensured that he has got the help he needs. It is reassuring to know they are in safe hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gina E (Mother of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my daughter has needed extra care, Rosemont Care Essex Branch have gone above and beyond to make sure she is comfortable and happy. Through lockdown they have become like family. I'm truly grateful for the services they provide.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 6.8 (6.833)

Overview of Review Score

The Review Score of 6.8 (6.833) out of 10 for Rosemont Care Essex Branch is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.833 for Rosemont Care Essex Branch is calculated as follows: ( (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 6 Ratings = 3.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rosemont Care Essex Branch is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Rosemont Care Essex Branch

What Type of Services does Rosemont Care Essex Branch offer?

Rosemont Care Essex Branch offers Home Care.

How many Carers does Rosemont Care Essex Branch employ?

Rosemont Care Essex Branch employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rosemont Care Essex Branch to verify any information. View our terms and conditions. Rosemont Care Essex Branch has a Basic Service – more info.