Nurseplus Care at home Plymouth

Unit 14 Mary Seacole Road, The Millfields, Plymouth PL1 3JY
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9.2 53 Reviews
  • Nurseplus Care at home Plymouth, Plymouth
Unlike traditional care facilities, home care allows you or your loved ones to stay in the familiar and comforting environment of your own home. With Nurseplus Care at home Plymouth, you can expect nothing less than the highest standards of care, professionalism and dedication.

Whether you or a loved one requires daily, weekly, or live-in care, Nurseplus Care at home can build a support plan that accommodates all of your requirements and wishes. The team can provide dedicated support for a variety of needs including for elderly assistance, learning disability support, dementia care, companionship, mental health support, care for younger people, brain and spinal injury support and complex care.

Nurseplus Care at home Plymouth covers the following areas; Plymouth, Ivybridge, Plympton, Brixton, Yealmpton, Tavistock, Launceston, Callington, Torpoint, Kingsbridge, Liskeard, South Brent and the surrounding areas of Devon.

Get in touch with the friendly team to find out more about how they can help you.

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Care Provided by Nurseplus Care at home Plymouth

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Nursing Care for Children
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Trudy Phillips (Registered Manager)

Funding & Fees Guide for Nurseplus Care at home Plymouth

  • Prices

  • Visiting care from £28.95 per hour & Live-in care from £1,295 per week

Nurseplus Care at home Plymouth Reviews (53)

Total of 53, showing 1-20
9.2

Nurseplus Care at home Plymouth has a Review Score of 9.2 (9.226) out of 10, based on 9 reviews in the last 2 years. Over all time Nurseplus Care at home Plymouth has 53 reviews.

Overall Experience

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Review from Sandra L (Client) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Each member of your staff has always been very professional. Clean and tidy. And they treat me with respect. I am and have always been very happy with Nurseplus. Thank you!

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Plymouth

Thank you for your kind words. We're so pleased to hear that our team has consistently provided professional, respectful care. Your happiness with our service means so much to us.


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Review from K L (Daughter of Client) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always someone to help on the phone. The carers & staff are very friendly & supportive to my Mum & she looks forward to their visits. We feel very lucky we have such a good team/company looking after our Mum in this difficult time of getting carers.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Plymouth

Thank you for sharing such lovely feedback. We're so pleased to hear that your mum enjoys her visits from our friendly and supportive team and that you've found our service dependable during this challenging time. Your kind words mean the world to us, and we're grateful for the trust you've placed in Nurseplus Care at home. Please don't hesitate to reach out if there's anything more we can do to support you and your mum.


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Review from P D (Client) assisted by family/friend published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Nurseplus.
All the staff are so friendly. They feel like family. The office staff and management offer extra support when needed and are very approachable. Can't fault them and recommend them to friends.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Plymouth

Thank you so much for your kind words! We're thrilled to hear that our team feels like family to you and that you've experienced friendly, approachable support from everyone, including our office staff and management. Your recommendation means everything to us, and we're grateful to have been able to support you. We're always here whenever you need us!


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Review from P W (Client) assisted by family/friend published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most of the carers go above and beyond, it has been frustrating lately with the company being short-staffed and my visit times being changed at short notice. Some of the newer carers don't seem to have checked my care plan, some of my jobs don't get done and I don't like to ask them. I am generally
very pleased with all the care I receive.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Plymouth

Thank you for your honest feedback. We're glad to hear you're generally pleased with the care you receive, but we're sorry for the recent frustrations with staffing and schedule changes. We're also addressing the importance of following care plans with all our carers to ensure your needs are fully met. Your satisfaction is very important to us, and we're committed to making improvements.


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Review from Maria S (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prompt reply and clear information from the administration staff. Easy to set up carers and cleaning staff and payments.
Friendly, reliable carers who arrive as scheduled and have struck up a very good rapport with my mother (service user).

Reply from Callum Ward at Nurseplus Care at home Plymouth

Thank you for your positive feedback. We're delighted to hear that our team has made the process easy and that our carers have built a good rapport with your mother. Your satisfaction is our priority.


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Review from S W (Niece of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurseplus are so professional. All the carers go above and beyond. They truly do care and I trust them 150% which is so important.
Without their support, I would be lost. As a family, we appreciate everything they do more than they will ever know.

Reply from Callum Ward at Nurseplus Care at home Plymouth

Thank you for your heartfelt review. We're thrilled to hear that our carers have gone above and beyond in their care. Your appreciation means the world to us, and we're here to support you and your family every step of the way.


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Review from J D (Daughter of Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All good round care.

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Review from Deirdre E (Daughter of Client) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall, the crisis team set up carers to support Mum. Mu's mum is 92, has never had any carers before, and suffers from dementia. All the carers and support team have been marvellous, such empathy and compassion. I would have never been able to cope without them. Well done, Nurseplus.

Reply from Alex Eagles, Head of Marketing at Nurseplus Care at home Plymouth

Hi Deirdre, thank you for taking the time to leave a review of our homecare services in Plymouth. We are very pleased to hear that you and your Mum have received the level of compassionate care that you had expected from us. We hope that we can continue to provide your Mum with the support that she might require moving forward. Kind regards, Nurseplus Care at Home Plymouth.


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Review from B W (Client) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the carers that come and see to me; mornings for my wash and dinner-times for helping me to the commode and back to bed and breaking the day up with a nice conversation. One downfall is if my rota is changed by the office staff, or if I haven't received my rota for the next week, I don't
get notified by the office staff and it does not help me in the morning, as I have to work my breakfast and tablets around the carers coming. If I don't know when they are coming, when can I have my breakfast?

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Review from M H (Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care given by Nurseplus. I have recently joined and the care given is second to none. All the carers that come are of a high standard, very friendly and well trained. Thank you.

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Review from Alan F (Son of Client) published on 4 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff continue to deliver a top-class service to my mum and dad, despite a lot of challenges along the way. As next of kin, I am always kept informed of any problems and staff go beyond their duties with a few personal touches for my parents. By far the best care company we have had in place.

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Review from Dorothy W (Client) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very pleased with my girls. They are very punctual (as long as they don't get held up at the road work). They are very helpful and willing to do anything to help.
Overall very satisfied, especially my regular girls.

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Review from G P (Client) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service would recommend. Respectful and caring.

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Review from C H (Client) assisted by family/friend published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are cheerful and very conscious of my needs. Very, very good.

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Review from J T (Client) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurseplus carers are all trained to a high standard, very reliable and friendly.

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Review from L T (Daughter of Client) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service providers. Always put mum first. Trustworthy and reliable.

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Review from E R (Client) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, I am looked after well. Home carers are better than others.

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Review from M E (Client) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot be better helped than I am, as for myself I could not be looked after better.

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Review from T B (Client) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The only concern is some very good carers have left as their hours are either insufficient or too much!

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Review from S L (Daughter of Client) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had carers from Nurse Plus visiting her for more than three years. All the Nurse Plus carers are friendly, helpful and above all kind. Mum values their company and conversation as much as their practical help. She looks forward to their visits very much. I would highly recommend Nurse Plus Care
to anyone with a relative needing care, It is so reassuring o know mum is in such good hands.

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Current Review Score: 9.2 (9.226)

Overview of Review Score

The Review Score of 9.2 (9.226) out of 10 for Nurseplus Care at home Plymouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.426 for Nurseplus Care at home Plymouth is calculated as follows: ( (32 Excellents x 5) + (14 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 54 Ratings = 4.426

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nurseplus Care at home Plymouth is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Trudy

Trudy Phillips

Job Title: Registered Manager

Joined: 2017

I have worked in the care industry for over 18 years. I started my journey as a carer and worked my way up to being a Registered Branch Manager. I find my job very fulfilling and rewarding helping to put smiles on people’s faces. I am just about to finish my Level 5 diploma in Team Management.


Samantha

Samantha Guy

Job Title: Field Supervisor

Joined: 2018

My name is Samantha Guy, known as Sam. I joined Nurseplus in November 2018 as a Field Supervisor. I have worked in Domiciliary care for about 9 years. Previous to this I was a Learning Disability Nurse. I care about providing good quality care and always strive to support our clients in maintaining their independence and self-advocating in their own homes, working together to provide the care they deserve.


Beth

Beth Burring

Job Title: Homecare Coordinator

Joined: 2020

My name is Beth. I started as a carer in 2020 and my previous roles have mainly been supporting young adults with complex care needs. My goal is to be able to support all of our clients to maintain their independence and remain living in their own homes.


Frequently Asked Questions about Nurseplus Care at home Plymouth

What Type of Services does Nurseplus Care at home Plymouth offer?

Nurseplus Care at home Plymouth offers Home Care & Nursing Care.

How many Carers does Nurseplus Care at home Plymouth employ?

Nurseplus Care at home Plymouth employs 95 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nurseplus Care at home Plymouth to verify any information. View our terms and conditions. Nurseplus Care at home Plymouth has an Enhanced Service – more info.