Nurseplus Care at home Plymouth

Unit 14 Mary Seacole Road, The Millfields, Plymouth PL1 3JY
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9.5 56 Reviews
  • Nurseplus Care at home Plymouth, Plymouth
Unlike traditional care facilities, home care allows you or your loved ones to stay in the familiar and comforting environment of your own home. With Nurseplus Care at home Plymouth, you can expect nothing less than the highest standards of care, professionalism and dedication.

Whether you or a loved one requires daily, weekly, or live-in care, Nurseplus Care at home can build a support plan that accommodates all of your requirements and wishes. The team can provide dedicated support for a variety of needs including for elderly assistance, learning disability support, dementia care, companionship, mental health support, care for younger people, brain and spinal injury support and complex care.

Nurseplus Care at home Plymouth covers the following areas; Plymouth, Ivybridge, Plympton, Brixton, Yealmpton, Tavistock, Launceston, Callington, Torpoint, Kingsbridge, Liskeard, South Brent and the surrounding areas of Devon.

Get in touch with the friendly team to find out more about how they can help you.

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Care Provided by Nurseplus Care at home Plymouth

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Nursing Care for Children
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Trudy Phillips (Registered Manager)

Funding & Fees Guide for Nurseplus Care at home Plymouth

  • Prices

  • Visiting care from £31.45 per hour & Live-in care from £1,495 per week

Nurseplus Care at home Plymouth Reviews (56)

Total of 56, showing 41-56
9.5

Nurseplus Care at home Plymouth has a Review Score of 9.5 (9.514) out of 10, based on 12 reviews in the last 2 years. Over all time Nurseplus Care at home Plymouth has 56 reviews.

Overall Experience

  • 29
  • 24
  • 2
  • 0
  • 1

Date Published

56
6
10
12
44

Review from Jane G (Client) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls (ladies) are the lynchpin of Nurseplus – Homecare Services (Plymouth) who work over and beyond the norm. I regard them as my eyes and ears to the outside world as I am totally housebound. All the girls (ladies) are kind and caring and make my life worth living. My only problem lies with the
office as the lack of communication and support to the clients and staff. The support to myself has improved recently but the branch here in Plymouth appears to have lost a lot of good staff - very sad!

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Review from Margaret S (Client) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The ladies who call on me are very helpful and kind.

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Review from M P (Client) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

No consistency of carers, 33 different carers in 16 weeks.
I am fed up of carers coming without PPE and saying no one else asks them to wear PPE.
I am fed up of carers coming with hair down, nail polish, wearing bracelets, with watches and unremovable friendship bracelets and rings with lots of stones
which they are unable to remove as they have been on for years.

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Review from Madge J (Client) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are just that. They care. They come in all weathers, they are thoughtful and I couldn't manage without them. I have every respect for them.

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Review from Violet B (Client) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I do not have the same carers but I would like to be able to have the same girls, not so many different ones at times.

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Review from Betty W (Client) assisted by family/friend published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am very happy with Nurseplus. If ever I ring the office, staff are able to answer my questions. There are occasions when I have not received a completed rota and this does cause me a little anxiety. The majority of my carers are very good. I do get anxious when I have carers coming into my
home who I don't know. My care does mean I am able to live in my own home and whilst my independence is limited I am able to make day to day decisions for myself.

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Review from K K (Husband of Client) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care is very good. The carers are always helpful, friendly and polite.

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Review from Linda H (Wife of Client) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Everything was 100% good, appointments, lady who did the review.

Reply from Aimee Spicer, Marketing Manager at Nurseplus Care at home Plymouth

Thank you for you kind words Linda - we appreciate your feedback.


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Review from A C (Client) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased to have a regular carer who is very caring.

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Review from Valerie W (Client) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with my usual carer, although an occasional one is hopeless.

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Review from Jean J (Client) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good support service.

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Review from Catrina R (Client) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like them coming to do the reviews as it gives us both a chance to say if anything has changed or if something is not right. Also, they explain with care what is going on as I need to lipread.

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Review from Tye W (Client) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Nurse Plus staff very friendly and have dealt with any problems efficiently. I also found the carers very helpful and understanding of my needs and with dignity.

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Review from Jane K (Client) published on 8 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a service user with Nurse Plus for several year's all the carers I have seen have always been polite caring and made a difference to my life.

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Review from P F (Husband of Client) published on 8 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Agency very proficient and very caring agency together with carers, who are all very responsive to my wife's requirements. All queries and requests are dealt with quickly and effectively. They take personal interest in my wife's welfare and concerns are fed back to a Parkinson's specialist nurse for
evaluation in future needs where immediate concerns emanate from visits where health requires medical attention. GP surgery is informed for home visits. Extremely satisfied with support provision. Greatly appreciated.

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Review from Eileen S (Daughter of Client) assisted by family/friend published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This assessment was thorough, open and honest, friendly, professional, efficient.

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Current Review Score: 9.5 (9.514)

Overview of Review Score

The Review Score of 9.5 (9.514) out of 10 for Nurseplus Care at home Plymouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.514 for Nurseplus Care at home Plymouth is calculated as follows: ( (46 Excellents x 5) + (18 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 72 Ratings = 4.514

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nurseplus Care at home Plymouth is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Trudy

Trudy Phillips

Job Title: Registered Manager

Joined: 2017

I have worked in the care industry for over 18 years. I started my journey as a carer and worked my way up to being a Registered Branch Manager. I find my job very fulfilling and rewarding helping to put smiles on people’s faces. I am just about to finish my Level 5 diploma in Team Management.


Samantha

Samantha Guy

Job Title: Field Supervisor

Joined: 2018

My name is Samantha Guy, known as Sam. I joined Nurseplus in November 2018 as a Field Supervisor. I have worked in Domiciliary care for about 9 years. Previous to this I was a Learning Disability Nurse. I care about providing good quality care and always strive to support our clients in maintaining their independence and self-advocating in their own homes, working together to provide the care they deserve.


Beth

Beth Burring

Job Title: Homecare Coordinator

Joined: 2020

My name is Beth. I started as a carer in 2020 and my previous roles have mainly been supporting young adults with complex care needs. My goal is to be able to support all of our clients to maintain their independence and remain living in their own homes.


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