SureCare (Reading & East Berkshire)

62 Portman Road, Reading RG30 1EA
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9 Reviews
  • SureCare (Reading & East Berkshire), Reading
SureCare (Reading & East Berkshire) is committed to providing comprehensive.

Person-centred homecare with services that support the elderly, vulnerable, family and friends they deliver the service to the highest possible standard, whilst ensuring value for money.

Their services are fully flexible and focus on promoting independence, choice and self-respect.

SureCare (Reading & east Berkshire) is registered with Care Quality Commission (CQC) to provide domiciliary care. It was inspected on 21 June 2017 and rated as overall GOOD.

Staff are CRB checked and fully trained prior to delivering a professional level of care, the team is built up of warm and friendly characters, the kind of people people would be happy to welcome into their home.

SureCare support clients in a number of ways, providing a compatible carer to each individual, to help maintain independence, freedom of choice and overall needs.

Personal Care: maintaining personal hygiene, dressing and undressing

Social Care: support to attend hospital appointments, day-care centres,
clubs or places of worship

Nutritional Care: preparation of snacks, meals, drinks; menu planning
and managing food hygiene

Domestic Support: light housework, shopping and laundry

Financial Care and Correspondence: collection of pension/benefits;
assistance with bill paying

And much more...

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Care Provided by SureCare (Reading & East Berkshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Mahipal Ande (Manager)

SureCare (Reading & East Berkshire) Reviews (9)

Over all time SureCare (Reading & East Berkshire) has 9 reviews.

Overall Experience

  • 6
  • 2
  • 1
  • 0
  • 0

Date Published

9
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9

Review from James R (Son of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was treated with respect and great care; she was listened to and was advised on the approximate time the carers would be with her the next day, and the list goes on.
My mother was provided with a regular caregiver who she got along with very well, and this put a smile on my mother's face
whenever she attended. Throughout the service provided, I had no concerns or problems and would recommend SureCare (Reading) to look after loved ones with dignity and respect.

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Review from Caroline W (Wife of Client) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been cared for by SureCare Reading for the last three years, and they have been extremely professional and flexible when needed. The communication has always been great; from the office team, and I was always kept up to date with any changes in care or staff. I am lucky to have SureCare
caring for my husband, and I appreciate all the carers and the office do for me and my husband.

Reply from Mahipal Ande, Registered Manager at SureCare (Reading & East Berkshire)

Thank you for taking the time to leave such a lovely review. I am pleased you are happy with the service being provided.


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Review from Michelle W (Daughter of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and caring staff that go above and beyond and treated Mum with kindness and dignity.
A reliable and thorough service that never felt rushed.
Very supportive carers and office staff who are easy to get hold of if you need them.

Reply from SureCare (Reading & East Berkshire), SureCare Reading Team at SureCare (Reading & East Berkshire)

Thank you very much for leaving us a wonderful review.


Kind regards


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Review from H G (Wife of Client) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

At the moment I have wonderful carers, they are patient, encouraging, caring, talkative, just lovely people. When they are off for a few days I get two carers who don't treat their job as a caring profession. I have had to tell them to speak to my husband as he sees no one during most days, except me.
When walking him to the bedroom, they hurry him along, even though they have plenty of time. I had to tell another carer when my husband asks him a question, they should answer.
No 1, they should be told to talk to their clients even they don't answer.
No 2, be patient, they have plenty of time.
No 3, explain this is not a free service. We have to pay quite a lot towards it.
No 4, without the clients, they would be out of a job.

Reply from Kim Takhar, Manager at SureCare (Reading & East Berkshire)

Thank you for your review, I am pleased that you are happy with the regular care workers; in regards to the carers who are not regular, we try and keep this to a minimum and unfortunately, as discussed, care workers can not work 7 days, so you will have different carers attend to provide time off.


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Review from Dennis R (Son of Client) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is always treated with respect and made to feel at ease by the carers.
Very friendly and in a personal situation have helped ease the stressful burden I had previously been enduring.

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Review from Carmen M (Client) assisted by family/friend published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would certainly recommend this care provider to anyone. They are very patient, caring and always provide a consistent standard of care. In fact, they are the first care provider that doesn't rush to go back through the front door as soon as they arrive. I have nothing but positive feedback on the
level of care provided to me so far.

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Review from Steven W (Son of Client) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Several months of care from SureCare now, and the manager and his team have really helped my Mum to stay safely at home with the support she needs. I am impressed that they can take charge of medication, assist with household tasks, take my Mum shopping, to her GP, and to her great enjoyment, take my
aunt for walks around the area. As well as the regular support, and creating a very good relationship with my Mum, SureCare has responded to urgent situations well, in one case with the manager finding extra support when it was needed at short notice overnight and at the weekend. Thank you.

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Review from E G (Wife of Client) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoy the carers attending visits. One carer, in particular, is intelligent and talks a lot to my husband during the call. Good bedside manner.

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Review from Sue B (Daughter of Client) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Surecare Reading have been looking after my mother for over 2 months, I have always experienced very good service. The careworkers that attend to my mother are always so kind and helpful and try and make caring for my mother as easy as possible for me.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 20 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about SureCare (Reading & East Berkshire)

What Type of Services does SureCare (Reading & East Berkshire) offer?

SureCare (Reading & East Berkshire) offers Home Care.

How many Carers does SureCare (Reading & East Berkshire) employ?

SureCare (Reading & East Berkshire) employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Reading & East Berkshire) to verify any information. View our terms and conditions. SureCare (Reading & East Berkshire) has an Enhanced Service – more info.