Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

3rd Floor Premises, Copthall House, Nelson Place, Newcastle-under-Lyme ST5 1EZ
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9.6 14 Reviews
  • Agincare Newcastle-Under-Lyme (Home Care & Live-in Care), Newcastle-under-Lyme
Agincare UK Newcastle under Lyme is a provider of home care services to those living in the borough of Staffordshire.

Domiciliary care, live in care and respite care, along with other care services, are offered to those living with dementia, Alzheimers, M.S, cancer, and other conditions.

Staff are selected that are warm and compassionate and who have only the best possible past care experience. They are then CRB and fully reference checked. Training is then undertaken; with constant ongoing support, to ensure that high standards are maintained.

Communication is of vital importance, and clients and loved ones are kept up to date about any major care developments.

Staff treat individuals with dignity and respect at all times.

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Care Provided by Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Tanya Kirkhan (Manager)

Funding & Fees Guide for Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

  • Prices

  • £13.00 - £27.00

Agincare Newcastle-Under-Lyme (Home Care & Live-in Care) Reviews (14)

9.6

Agincare Newcastle-Under-Lyme (Home Care & Live-in Care) has a Review Score of 9.6 (9.593) out of 10, based on 14 reviews in the last 2 years. Over all time Agincare Newcastle-Under-Lyme (Home Care & Live-in Care) has 14 reviews.

Overall Experience

  • 8
  • 6
  • 0
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  • 0

Date Published

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10
14
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Review from S A (Daughter of Client) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum receives 2 calls a day. Morning to help with personal care, food preparation (breakfast and sandwich for later in the day), medication and ensuring areas are clean and tidy. I had an evening call to administer medication and prepare drinks and tidy dishes.. Throughout the calls, the carers are
kind, considerate, and respectful and chat with Mum about what she has been doing. There is good communication between carers and family, and the office team are easy to contact and responds appropriately when necessary. The support provided by the care team is a valuable part of Mum's daily routine.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Thank you so much for taking the time to give us such a lovely review. Your mum is a delightful lady to care for, she has a great rapport with all her regular care workers. We really appreciate such high praise.


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Review from J B (Daughter-in-law of Client) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attentive and friendly staff. Visit 4 times daily, always when expected. Father is the client he is happy with the service provided and is comfortable with the carers in attendance. More than happy with our choice of service provider.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Thank you for your lovely words. Our Care Professionals work hard to provide the best quality of care to our clients. We will pass on your kind message. We are so sorry for the subsequent loss of GB he was such a lovely client to visit.


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Review from I D (Daughter of Client) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers that call to deal with my dad are professional, friendly and eager to help. The management team are very easy to access and deal with. Special thanks to them.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Many thanks for taking time out to review our services that we provide to your dad. We are very grateful for such a high recommendation.


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Review from Beverley W (Daughter of Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care the carer looked after Dad so kindly until he passed away and he now looks after Mum fits in like one of our family we are so lucky to have peace of mind with Mum from this wonderful team. Thanks always.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Many thanks for your kind words and taking time to leave such positive feedback. The care worker has been with Agincare for many years, and we always get lovely comments about his care.


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Review from G D (Daughter of Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has received 4 calls a day from morning to bedtime for a number of years. His carer provides him with excellent service undertaking his personal care, food preparation and numerous medications etc. He's always on time, approachable and very knowledgeable, nothing is too much trouble. The care
my father receives is excellent as he can be quite demanding due to his dementia. Having such a good carer allows me to have peace of mind knowing his needs are being met.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

We are delighted to hear that you are pleased with our Care Professionals. We take great pride in employing dedicated and compassionate individuals who are committed to providing the best care possible. Your feedback means a lot to us and reinforces our commitment to excellence.


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Review from Jacqueline O (Daughter of Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers from Agincare visit my mother 4 times a day at home. Mum has dementia and mobility problems. The carers are so good with her. They understand her condition and have a lot of patience with her. I have been on holiday recently and they went above and beyond by taking her for little walks which
she really enjoyed.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Many thanks for taking time to complete this review. Your mother is an absolute delight to care for, the care workers enjoy going into her calls and their notes always relay the lovely conversations they have had with her. At Agincare we ensure that all our staff are trained to understand each service user's individual needs to ensure good quality of care. Thanks again for such kind words.


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Review from D K (Client) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very pleasant and helpful. On-time with visit.
I disagree with having to give twenty-four hours' notice to cancel a visit, especially when it is a fall on the same day as the visit.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Many thanks for taking time to review our services. With regards to the period of notice that needs to be given to cancel a call, this is dictated by our contractual obligations with Adult Social Care. This ensures continuity of care and safe staffing levels for all care companies. We will let our staff know of your kind words.


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Review from Alan M (Father of Client) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My disabled son receives 2 visits a day from the carers.
On arrival the carers demonstrate support, care and friendliness to both my son and family. This has been much appreciated. However due to many changes in the care staff, this does affect my son who needs time to get familiar with new staff and
for them to understand his disability needs.
The carers are punctual and responsive to any questions and queries that are asked. Management are also very approachable and friendly with any queries asked.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Many thanks for your kind words. We ensure that all our staff are aware of your son's needs, so that he feels confident and safe with the care that he receives. I will pass on your comments to our team.


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Review from N B (Son of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the carers to be punctual (traffic and other unavoidable factors permitting), courteous, friendly, patient and conscientious. Basically, they do all that can be expected in the time they are given.
It would be nice to maintain continuity by having the same care staff more often, but appreciate
this isn't always possible.
The management are quick to act on any changes relating to the care and to pass on to their staff any instructions given by medical professionals.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Thank you so much for taking the time to provide a review. It is very much appreciated. It's an absolute privilege to provide support to your mum who is wonderful. I will share your feedback with the team and with your mum's carers personally as I know they love supporting her. Thank you.


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Review from Karen T (Wife of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had a stroke which unfortunately left him with right-side weakness, no speech hardly and he has to be prompted to do certain things. Agincare carers looked after him while I had respite! They were fantastic! He was so contented and well-fed! I have and will be having Agincare again whilst
I have a break, I can go away and don’t have to worry about him. Easy to contact and always very happy to help with any questions or concerns I had.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Thank you for taking the time to review our services. It is good to know that your husband feels safe and well looked after whilst you take your well-earned respite. We look forward to continuing with care and thank you for pre-booking your next breaks with us.


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Review from Doris F (Client) assisted by family/friend published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My visits get later and later some days, which I am not happy about.
I prefer to have the same two carers as I know them and they know my routine. I don't like having new people all the time.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

We try to keep the same staff on the same runs as much as possible, however, we also have to cover holidays and sickness which may mean other staff being sent to these clients. However, we do ensure that these staff have previously visited these clients and know their routine.
This time of year traffic does seem to increase and unfortunately, this does impact visit times. Staff do keep the clients informed if they are running particularly late.


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Review from J P (Wife of Client) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A carer has to toe a very shaky road to give good care, respect and trust, this can be difficult if the client is difficult.
In our respect, I think that all these criteria have been met. The carers are aware that this is our home and we are aware that they are giving care with compassion. We look
forward to their arrival, polite greetings all round, and comfortable chats. They are a credit to Agincare.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Many thanks for your kind words. Apologies for the late reply but we really appreciate your feedback.


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Review from Diane W (Stepdaughter of Client) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care given. Very happy with the office staff.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Apologies for the late response but many thanks for your kind words. We really appreciate your feedback on our service.


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Review from N H (Client) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Agincare Newcastle-Under-Lyme (Home Care & Live-in Care) has been overall good, as below. I have thoroughly enjoyed meeting a variety of colours, nationalities and backgrounds Everyone has been very kind and helpful. I have only one complaint - timing anytime from 9:15 to 10:30. Fortunately
I am homebound so it is only when I want to go to church that it matters.

Reply from Tanya Kirkham, Manager at Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

Many thanks for your kind words. Apologies for the late reply, but we really appreciate your feedback. I hope we have now resolved the issue over the timings of your call.


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Current Review Score: 9.6 (9.593)

Overview of Review Score

The Review Score of 9.6 (9.593) out of 10 for Agincare Newcastle-Under-Lyme (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for Agincare Newcastle-Under-Lyme (Home Care & Live-in Care) is calculated as follows: ( (51 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 81 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Newcastle-Under-Lyme (Home Care & Live-in Care) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Tanya Kirkham

Job Title: Registered Manager

Joined: 2020

Tanya became Registered Manager of the Newcastle-under-Lyme branch in August 2022. Tanya joined the branch in September 2020 as Administration Coordinator, then progressed to Interim Manager in February 2022 and has been working in care for a total of 5 years.


Tanya has worked in various roles throughout her career and began working in care during lockdown, where she worked as a support worker for adults with learning difficulties. An interest in working in care was sparked with her father, who had dementia, lived with her for 5 years along with the support of care workers and therefore had first-hand experience of domiciliary care.


Tanya has recently completed and become a Mental Health First Aider, studying with MHFA England and is currently studying an Apprenticeship Level 5 Diploma in Leadership and Management in Adult Care.


Outside of work, Tanya loves to go to the theatre, go out for meals, visit the cinema and an occasional visit to the gym! Tanya lives in a very close-knit village and originally moved to run the local pub and fell in love with the place and people so decided to set up a home in Silverdale.


Frequently Asked Questions about Agincare Newcastle-Under-Lyme (Home Care & Live-in Care)

What Type of Services does Agincare Newcastle-Under-Lyme (Home Care & Live-in Care) offer?

Agincare Newcastle-Under-Lyme (Home Care & Live-in Care) offers Home Care.

How many Carers does Agincare Newcastle-Under-Lyme (Home Care & Live-in Care) employ?

Agincare Newcastle-Under-Lyme (Home Care & Live-in Care) employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Newcastle-Under-Lyme (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Newcastle-Under-Lyme (Home Care & Live-in Care) has an Enhanced Service – more info.