HRM Homecare Services - South West

29 - 31 Blairtummock Place, Glasgow G33 4EN
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Top 20 award
9.6 118 Reviews
  • HRM Homecare Services - South West, Glasgow
HRM Homecare Services is an award-winning provider of care and support, caring for people in Scotland for over 20 years. Their aim is to enhance quality of life by providing personalised care & support.

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Care Provided by HRM Homecare Services - South West

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Diane Tinline (Director)

Funding & Fees Guide for HRM Homecare Services - South West

  • Prices

  • From £26.76 per hour or £18.95 per half hour

  • Dependent on the complexity of needs.

HRM Homecare Services - South West Reviews (118)

Total of 118, showing 1-20
9.6

HRM Homecare Services - South West has a Review Score of 9.6 (9.593) out of 10, based on 20 reviews in the last 2 years. Over all time HRM Homecare Services - South West has 118 reviews.

Overall Experience

  • 79
  • 31
  • 5
  • 3
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Date Published

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Review from William B (Brother of Client) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have contact numbers for the Carer as my brother lives alone. Very satisfied with the levels of service. In addition I make use of the application provided by the Company which gives me my brothers rota and feedback comments following each visit.

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Review from Margaret B (Daughter of Client) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so great. Make both my parents feel at ease. My mum can be a bit fierce and snappy at times but the girls understand her illness and work with her
Such a reliable service and it puts us at ease knowing that they go in daily. Especially due to my work it's difficult to go regularly and
tend to them.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you for taking the time to fill out the review card. HRM is delighted that your parents are receiving good care from our fantastic support staff. HRM will ensure the relevant support staff are informed of your positive feedback.


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Review from K S (Granddaughter of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had the pleasure of using HRM's services for around 5 months now and we can't recommend them enough. Every caregiver we have met has been exceptionally friendly and helpful to our family member who receives the care. On top of providing routine physical care, each and every one of them will
find the time to chat to our family member and always leaves a positive impression. Thank you HRM for your wonderful services!

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for completing our review, I am happy to hear the service is going well. I will pass your thanks onto the team.


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Review from Francis C (Client) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a great rapport with my regular carers, both morning and afternoon. I look forward to seeing them and they uplift my spirits. I have requested additional times with my regular carers and if this can be met that would be perfect. I also have good relations with the office staff who can be very
accommodating.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to fill in the review card. HRM is delighted that you are having a positive experience with the care that you are receiving from our dedicated team both out in the field and in the office.


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Review from Janet M (Daughter of Client) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is happy with the service provided.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to fill in the review card. HRM appreciates your positive feedback. We will ensure that the relevant support staff are made aware of your comment.


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Review from J B (Daughter of Client) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is provided with excellent care. HRM Homecare Services and staff are always friendly and helpful. Staff are trustworthy and very professional. The family overall has established a good, warming relationship with staff.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to fill out the review card. HRM are delighted that your mum is receiving excellent care from our wonderful carers. We will ensure that the relevant carers are made aware of your positive comments.


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Review from L M (Daughter of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather receives great care from the carers. Communication is great and they inform us with all relevant information. Having the app really helps to keep us informed at all times. My stepfather is happy with all the carers that visit him.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for your positive feedback. HRM are delighted that your stepfather is experiencing great care from the carers. I will ensure that the relevant carers are informed of the feedback.


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Review from Margaret P (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Most staff are truly wonderful and caring, this month would have had 5 stars, if it wasn't for one incident where there was a delay.
I wish I could name all the staff as they are very caring and friendly towards my mum, also when she can do things they enable her to do these.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for completing a review, I am happy to hear Mum has a good relationship with her team who attend. Please accept my apologies for the delay, sometimes delays cannot be helped.


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Review from Angela D (Mother of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the assistance my son receives. Carers are great and attentive to his needs and are always pleasant and helpful as he can be stubborn and lazy at times due to brain damage, they treat him well.

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Review from E H (Daughter of Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank your carers enough for how well they have treated my dad. He feels very well cared for, as do I. I feel very well kept up to date with his care and if I've forgotten to get anything for him a wee note is always left. Thank you so much for everything you do for us.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to fill in the review card. HRM is delighted that your dad is having a positive experience with the carers. I will ensure that the relevant carers are informed of your positive feedback.


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Review from Sophie M (Granddaughter of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good company, keep in contact with you and keep you up to date with everything and how things are going, carers look after client very well always have a chat with her and make sure she is okay.

Reply from Suzette Lewis, Operations Manager at HRM Homecare Services - South West

Thank you for taking the time to review our service. Your feedback is reassuring and we are delighted that you are satisfied with the care and support provided. I will pass on your kind words to the care team.


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Review from Fiona H (Daughter of Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we are happy with the services provided by HRM Homecare. They are friendly, helpful and easy to contact. The app is particularly helpful as we can all see what is happening at the same time.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for taking the time to complete the online review. I am happy to hear the service is going well.


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Review from Anna M (Daughter of Client) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy with the service she receives. The carers visit at regular times and are helpful and caring. My mother likes the continuity of care she receives from carers she knows and trusts.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for completing a review online, we appreciate the positive feedback, I will feedback to the care team.


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Review from Amanda F (Daughter of Client) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve very happy with the care my mother receives on a daily basis while I’m at work. The staff are very friendly and have made my Mother’s Day to day life a little easier and for that I’m very grateful.

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Review from Theresa C (Client) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers I have at the moment are very caring, polite and efficient, also very observant. There have been carers in the past where I have had to ask to do things - Have been not observant - leaving draws open after use - creams and things lying on the floor. I have found lack of communication with
management poor

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Review from Marion M (Client) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer’s come in three times a day and are very helpful, they are very good. If you ask them to do something for you if it is possible, they will do it. They are superb they do what they do they come at a good time in the morning and at nighttime.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you so much for taking the time to fill in the review card. HRM are delighted with such positive feedback about your experience with your carers. HRM will ensure that the relevant staff are notified with the positive comments.


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Review from M K (Client) assisted by family/friend published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mixed review - some very good carers and other carers who do not care. some carers do not seem to know their responsibilities and others seem to suit themselves about the times of visits.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thanks for taking time to complete our review card.
We will monitor times and tasks, if you have any more concerns please contact the office and speak with your Co-ordinator.


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Review from Maureen K (Sister of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the level of service provided. This means my sister can stay in her own home which she couldn't do otherwise. The carers who come in are warm, friendly and empathic. They go above and beyond. Thank you.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for taking the time to complete our review card, I will pass on your comments to the team who support your sister.


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Review from Kari G (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

HRM Homecare Services - South West office/admin staff and the carers are always very accommodating. Taking on board feedback and additional requests. My mum appreciates her carers who all have a friendly manner and complete all requested tasks. I particularly like the tag system to check the carers
feedback and updates. This is very reassuring.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for your kind feedback, I am happy to hear your mums service is going well. I will pass on the thanks to the relevant team


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Review from C C (Daughter of Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In the five-plus years, my mum has utilised HRM Homecare Services, the staff who provide direct, hands-on care are excellent. Compassionate, caring, friendly, helpful staff who have my mum's interests and care at the heart of their work. Sadly, the continued poor communication and interactions from
local office/staff based here remain a bugbear and have never really improved. Such a shame that the office/management layer lets down the excellent direct care given.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you for completing the review card. HRM are delighted that you have given such positive feedback to the staff that provides your mum's care. HRM are disappointed that you feel the office has let you down. Can you give the office a call and hopefully we can resolve any issues that you may have.


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Current Review Score: 9.6 (9.593)

Overview of Review Score

The Review Score of 9.6 (9.593) out of 10 for HRM Homecare Services - South West is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for HRM Homecare Services - South West is calculated as follows: ( (75 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 113 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for HRM Homecare Services - South West is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 10 Feb 2020

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (11)

Lynn

Lynn Laughland

Job Title: Managing Director

Joined: 1994

Lynn is the Managing Director of HRM Homecare Services.


Lynn founded HRM Homecare Services in 1994. Lynn’s focus has always been her children and as such, she named the company after them (HRM -Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994 and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.


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Diane Tinline

Job Title: Director

Diane is one of the Directors of Operations at HRM Homecare Services.


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Anna Houston

Job Title: Director

Anna is one of the Directors of Operations at HRM Homecare Services.


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Marion Elder

Job Title: Director

Marion is the director of Business Support and Improvement at HRM Homecare Services.


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Charlene Smith

Job Title: Operations Manager

Charlene is one of the Operations Managers at HRM Homecare, looking after North Lanarkshire and Falkirk.


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Kelly Murray

Job Title: Service Manager

Kelly is one of the Service Managers in South West, looking after North Lanarkshire.


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Rhona Skene

Job Title: Service Manager

Rhona is one of the Service Managers in South West, looking after South Lanarkshire.


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Susie Lewis

Job Title: Operations Manager

Susie is one of the Operations Managers at HRM Homecare Services, looking after South Lanarkshire, Ayrshire and Renfrewshire.


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Heather Weir

Job Title: Wellness Manager

Heather is the Wellness Manager at HRM Homecare Services, leading our team of Care Officers.


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Suzanne Gribbon

Job Title: Senior Care Officer

Suzanne is the Senior Care Officer at HRM Homecare Services.


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Gemma Watson

Job Title: Senior Care Co-ordinator

Gemma is the Senior Care Co-ordinator in our North Lanarkshire team.


Frequently Asked Questions about HRM Homecare Services - South West

What Type of Services does HRM Homecare Services - South West offer?

HRM Homecare Services - South West offers Home Care.

How many Carers does HRM Homecare Services - South West employ?

HRM Homecare Services - South West employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HRM Homecare Services - South West to verify any information. View our terms and conditions. HRM Homecare Services - South West has a Platinum Service – more info.