I am really happy with the support and care I have been receiving from HRM Homecare services
Brian R (Client)
Overall I always have a pleasant experience. Staff are always friendly, helpful and
E D (Client)
Staff very polite and helpful, they show a lot of respect and care, I look forward to
Agnes M (Client)
From £26.76 per hour or £18.95 per half hour
Dependent on the complexity of needs.
HRM Homecare Services - South West has a Review Score of 9.6 (9.593) out of 10, based on 20 reviews in the last 2 years. Over all time HRM Homecare Services - South West has 118 reviews.
Review from H K (Client) published on 24 March 2023
Submitted via Postal Card •
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Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West
Thank you very much for your positive comment and taking the time to fill in the review card. I will ensure the support staff are made aware of your lovely comment.
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Treated with Dignity
Value for Money
Review from J S (Son of Client) published on 19 January 2023
Submitted via Website •
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Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West
Thanks for your feedback, I will pass on your feedback to the team.
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Value for Money
Review from A M (Daughter of Client) published on 13 January 2023
Submitted via Website •
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Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West
Thank you very much for taking the time to fill in the review card. HRM are delighted that your father is experiencing good quality care from our dedicated and empathic support staff. I will ensure that the support staff are made aware of your positive feedback.
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Review from Helen M (Daughter of Client) published on 11 January 2023
Submitted via Website •
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Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West
Thank you very much for completing the review card. HRM sincerely apologise that you are having a negative experience with a particular support worker. Can you call our office on 01236 429 859 to resolve this issue.
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Review from S M (Client) published on 11 January 2023
Submitted via Website •
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Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West
Thank you for completing a review.
I am really happy to hear our services are helping you to continue to live happily within your own home.
I will pass your thanks on to the team.
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Review from Sarah H (Daughter of Client) published on 6 January 2023
Submitted via Website •
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Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West
Thank you for taken the time to complete our online card.
I will pass the positive feedback onto the team who support your mum.
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Review from I F (Daughter of Client) published on 6 January 2023
Submitted via Website •
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Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West
Thank you for reviewing us online. I am happy to hear the service is going well and that dad is having a positive package of care.
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Management
Treated with Dignity
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Review from Alison B (Daughter of Client) published on 6 January 2023
Submitted via Website •
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Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West
Thank you very much for filling in the review card. A Care Officer will be in contact immediately to arrange a care review. I will notify the Service Manager for this service.
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Treated with Dignity
Value for Money
Review from Margaret M (Daughter of Client) published on 5 January 2023
Submitted via Website •
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Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West
Thank you for your review. It is lovely to hear the positive impact that care at home has had on your mum, I will pass this on to the team who support her.
Staff
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Treated with Dignity
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Review from Michaela P (Granddaughter of Client) published on 14 December 2022
Submitted via Website •
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Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West
Thank you very much for taking the time to fill in the review card. HRM are delighted that your Gran is having a positive experience, and the care staff are ensuring your Grans needs are being met. I will ensure that the support staff are informed of your lovely feedback.
Staff
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Treated with Dignity
Value for Money
Review from John R (Brother of Client) published on 14 December 2022
Submitted via Website •
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Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West
Thank you for completing a review online. I am so happy to hear the service is going well so far. I will pass this on to the team who support your brother.
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Review from A W (Daughter of Client) published on 18 November 2022
Submitted via Website •
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Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West
Thank you for taken the time to complete our review card, I am happy to hear the service we provide is going well and having a positive outcome. I will pass the feedback onto the support team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A M (Client) published on 1 November 2022
Submitted via Website •
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Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West
Thank you for taking the time to complete a review. I am happy to hear you are happy with the level of care that you receive. I will pass your message onto the carers who support you.
Staff
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Review from Garry R (Son of Client) published on 11 October 2022
Submitted via Website •
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Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West
Thank you very much for taking the time to complete the review form. The Care Officers always strive to ensure that every person is treated with respect and empathy in the review process. I will ensure that the relevant Care Officer is made aware of your positive feedback.
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Review from Rhona B (Daughter of Client) published on 11 October 2022
Submitted via Website •
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Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West
Thank you very much for taking the time to complete the review card. We are delighted that your mother's experience of her care by HRM is a positive one. We will ensure that the carer's are made aware of your lovely feedback.
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Treated with Dignity
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Review from I K (Client) published on 22 September 2022
Submitted via Postal Card •
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Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West
Thank you for taking the time to complete a review card, I am happy to hear you are satisfied with the care and support provided by HRM.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Stephen M (Son of Client) published on 7 September 2022
Submitted via Website •
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Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West
Firstly HRM would like to pass on our condolences to you and your family. It was an absolute pleasure to have provided care to your father. The support workers held your father in such high regard and very sad to have learned of his passing.
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Review from L T (Daughter of Client) published on 31 August 2022
Submitted via Website •
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Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West
Thank you so much for taking the time to fill in the review card. HRM are delighted that your family are receiving a positive experience from our wonderful support staff. HRM strive to ensure that all our service users experience the best care that they so rightly deserve
Staff
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Review from G C (Partner of Client) published on 25 August 2022
Submitted via Website •
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Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West
Thank you so much for taking time to fill in the review card and for your positive feedback. We are delighted that your partner has built up a good relationship with the staff who attend.
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Review from S B (Daughter of Client) published on 18 August 2022
Submitted via Website •
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Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West
Thank you for your feedback, HRM thrive on giving a high quality of care, I will pass your thanks on to the team.
Staff
Care / Support
Management
Treated with Dignity
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The Review Score of 9.6 (9.593) out of 10 for HRM Homecare Services - South West is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.593 for HRM Homecare Services - South West is calculated as follows: ( (75 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 113 Ratings = 4.593
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for HRM Homecare Services - South West is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Feb 2020
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Not Assessed
(0) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Managing Director
Joined: 1994
Lynn is the Managing Director of HRM Homecare Services.
Lynn founded HRM Homecare Services in 1994. Lynn’s focus has always been her children and as such, she named the company after them (HRM -Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994 and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.
Job Title: Director
Diane is one of the Directors of Operations at HRM Homecare Services.
Job Title: Director
Anna is one of the Directors of Operations at HRM Homecare Services.
Job Title: Director
Marion is the director of Business Support and Improvement at HRM Homecare Services.
Job Title: Operations Manager
Charlene is one of the Operations Managers at HRM Homecare, looking after North Lanarkshire and Falkirk.
Job Title: Service Manager
Kelly is one of the Service Managers in South West, looking after North Lanarkshire.
Job Title: Service Manager
Rhona is one of the Service Managers in South West, looking after South Lanarkshire.
Job Title: Operations Manager
Susie is one of the Operations Managers at HRM Homecare Services, looking after South Lanarkshire, Ayrshire and Renfrewshire.
Job Title: Wellness Manager
Heather is the Wellness Manager at HRM Homecare Services, leading our team of Care Officers.
Job Title: Senior Care Officer
Suzanne is the Senior Care Officer at HRM Homecare Services.
Job Title: Senior Care Co-ordinator
Gemma is the Senior Care Co-ordinator in our North Lanarkshire team.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HRM Homecare Services - South West to verify any information. View our terms and conditions. HRM Homecare Services - South West has a Platinum Service – more info.