HRM Homecare Services - South West

29 - 31 Blairtummock Place, Glasgow G33 4EN
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9.6 119 Reviews
  • HRM Homecare Services - South West, Glasgow
HRM Homecare Services is an award-winning provider of care and support, caring for people in Scotland for over 20 years. Their aim is to enhance quality of life by providing personalised care & support.

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Care Provided by HRM Homecare Services - South West

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Diane Tinline (Director)

Funding & Fees Guide for HRM Homecare Services - South West

  • Prices

  • From £26.76 per hour or £18.95 per half hour

  • Dependent on the complexity of needs.

HRM Homecare Services - South West Reviews (119)

Total of 119, showing 21-40
9.6

HRM Homecare Services - South West has a Review Score of 9.6 (9.568) out of 10, based on 21 reviews in the last 2 years. Over all time HRM Homecare Services - South West has 119 reviews.

Overall Experience

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  • 32
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Date Published

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Review from C C (Daughter of Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In the five-plus years, my mum has utilised HRM Homecare Services, the staff who provide direct, hands-on care are excellent. Compassionate, caring, friendly, helpful staff who have my mum's interests and care at the heart of their work. Sadly, the continued poor communication and interactions from
local office/staff based here remain a bugbear and have never really improved. Such a shame that the office/management layer lets down the excellent direct care given.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you for completing the review card. HRM are delighted that you have given such positive feedback to the staff that provides your mum's care. HRM are disappointed that you feel the office has let you down. Can you give the office a call and hopefully we can resolve any issues that you may have.


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Review from H K (Client) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care, lovely carers.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for your positive comment and taking the time to fill in the review card. I will ensure the support staff are made aware of your lovely comment.


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Review from J S (Son of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that visit my mother on four occasions each day are friendly, appear most helpful and treat Mum with respect whilst carrying out their duties of care. Not all, but most, provide a full update on the visit which I can see from the app. We have a whiteboard for any updates or requirements and
the carers regularly use them for any incidents of note or shopping requirements, more importantly they will regularly phone one of the family if anything requires immediate action. As a family, we are grateful for the care and attention my mother receives and the knowledge that her medication is being provided at the proper intervals and she is eating regularly.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thanks for your feedback, I will pass on your feedback to the team.


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Review from A M (Daughter of Client) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the service provided. The carer who comes in the morning is always at a time which suits my dad, he also comes in the evening at a time which suits my dad. The carer also takes the time to spend a few minutes chatting which my dad appreciates.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to fill in the review card. HRM are delighted that your father is experiencing good quality care from our dedicated and empathic support staff. I will ensure that the support staff are made aware of your positive feedback.


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Review from Helen M (Daughter of Client) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In the main, very happy with my 91-year-old mum's carers. The majority are extremely attentive to my mum and are extremely caring and thoughtful. There is one carer, however, who cannot cook and does the minimum she has to do. She is very rough and is often in and out in five minutes. My mum won't let
her wash her due to her being rough and rushing her. Mum has even had to show her how to make a sandwich! Such a shame as the other carers are angels.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for completing the review card. HRM sincerely apologise that you are having a negative experience with a particular support worker. Can you call our office on 01236 429 859 to resolve this issue.


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Review from S M (Client) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good staff, friendly, caring, efficient and helpful. Keeping to time and consistency of personnel is very important to me. Privately purchased cleaning services really help me to live in my home. Thank you.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for completing a review.
I am really happy to hear our services are helping you to continue to live happily within your own home.
I will pass your thanks on to the team.


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Review from Sarah H (Daughter of Client) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers visiting my parents are always very friendly, helpful and respectful towards them. I am very grateful that they visit my parents three times a day to help with medications and if they have any concerns during their visit I am given a call straight away.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for taken the time to complete our online card.
I will pass the positive feedback onto the team who support your mum.


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Review from I F (Daughter of Client) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

HRM Homecare Services provide an excellent service for my dad. Everyone is very professional and this includes regular carers and agency workers. My dad talks very highly of everyone who visits him. He never feels rushed and the carers all take time to listen to him as he has speech difficulties.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for reviewing us online. I am happy to hear the service is going well and that dad is having a positive package of care.


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Review from Alison B (Daughter of Client) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything was going well but lately but the carer stopped prompting Mum to take her medication. As she has dementia, this means she stops taking it. The care plan details the requirements but visits are so short they are in and out without ever checking.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for filling in the review card. A Care Officer will be in contact immediately to arrange a care review. I will notify the Service Manager for this service.


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Review from Margaret M (Daughter of Client) published on 5 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls who look after my mum goes above and beyond the job. They care for my mum so much. My mother speaks of them highly and personally, I don't know what I would do if there wasn't so much care. I don't need to worry about the standard of care she is receiving. 5 *

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for your review. It is lovely to hear the positive impact that care at home has had on your mum, I will pass this on to the team who support her.


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Review from Michaela P (Granddaughter of Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall happy with the service my gran is getting. The care staff are very kind and show respect when in her home and the support staff and management are reachable and helpful. The app is great for families.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to fill in the review card. HRM are delighted that your Gran is having a positive experience, and the care staff are ensuring your Grans needs are being met. I will ensure that the support staff are informed of your lovely feedback.


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Review from John R (Brother of Client) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although it is early days in the care of my brother, so far, everything has been very professional and caring. Hopefully, this will continue, which I am sure it will. The staff explained everything to us very clearly.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for completing a review online. I am so happy to hear the service is going well so far. I will pass this on to the team who support your brother.


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Review from A W (Daughter of Client) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are totally satisfied with the service they are given. Staff are always polite and friendly and put my Dad at ease. Management team regularly contact our family checking if we are all happy with the service and if anything has changed, regarding my Dad's needs.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for taken the time to complete our review card, I am happy to hear the service we provide is going well and having a positive outcome. I will pass the feedback onto the support team.


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Review from A M (Client) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff - well mannered, caring, helpful and kind. They work very hard and have patience with the individual client which is wonderful and appreciated. A warm thank you for having the time to help with people's disabilities - it is amazing.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for taking the time to complete a review. I am happy to hear you are happy with the level of care that you receive. I will pass your message onto the carers who support you.


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Review from Garry R (Son of Client) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care officer was polite and friendly throughout the review call, and was informative throughout, an excellent service. This is my first interaction with the home care provider and I was thoroughly impressed by the care shown throughout the call.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to complete the review form. The Care Officers always strive to ensure that every person is treated with respect and empathy in the review process. I will ensure that the relevant Care Officer is made aware of your positive feedback.


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Review from Rhona B (Daughter of Client) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Carers at HRM look after my mother since coming home from a 7 month stay in hospital. They have treated my mother with genuine care, and she enjoys seeing the carers and having a conversation with them during their visits throughout the day. Not only is my mother treated with dignity with physical
care but the interaction with the carers through conversation helps enormously and we appreciate that from the girls.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to complete the review card. We are delighted that your mother's experience of her care by HRM is a positive one. We will ensure that the carer's are made aware of your lovely feedback.


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Review from I K (Client) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is very good the care I get is good.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for taking the time to complete a review card, I am happy to hear you are satisfied with the care and support provided by HRM.


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Review from Stephen M (Son of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Carers at HRM Homecare looked after my dad after he had come home from hospital, and I can honestly say that the care and support which my dad received was world class. He was visited 4 times a day, and my dad genuinely looked forward to every visit - calling the carers "his girls", and building
a strong relationship in such a short space of time. Had we as a family been able to hand-pick a team of individuals to look after my dad, we could not have chosen anyone better. Thank you so much to everyone involved, we will be forever grateful.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Firstly HRM would like to pass on our condolences to you and your family. It was an absolute pleasure to have provided care to your father. The support workers held your father in such high regard and very sad to have learned of his passing.


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Review from L T (Daughter of Client) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very helpful in providing best quality care in supporting what best suits the clients needs.
Regular reviews are discussed professionally with care and respect and requests are always implemented into daily visits.
Professional service, helpful staff and fully supported care plan.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you so much for taking the time to fill in the review card. HRM are delighted that your family are receiving a positive experience from our wonderful support staff. HRM strive to ensure that all our service users experience the best care that they so rightly deserve


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Review from G C (Partner of Client) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and friendly support with respect and courtesy. Support staff take into account my partners limitations and treat her with care. Always ask if there is anything more that they can do to help with anything she might be struggling with.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you so much for taking time to fill in the review card and for your positive feedback. We are delighted that your partner has built up a good relationship with the staff who attend.


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Current Review Score: 9.6 (9.568)

Overview of Review Score

The Review Score of 9.6 (9.568) out of 10 for HRM Homecare Services - South West is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.568 for HRM Homecare Services - South West is calculated as follows: ( (75 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 118 Ratings = 4.568

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for HRM Homecare Services - South West is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 27 Jan 2025

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (11)

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Meet the Team (11)

Lynn

Lynn Laughland

Job Title: Managing Director

Joined: 1994

Lynn is the Managing Director of HRM Homecare Services.


Lynn founded HRM Homecare Services in 1994. Lynn’s focus has always been her children and as such, she named the company after them (HRM -Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994 and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.


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Diane Tinline

Job Title: Director

Diane is one of the Directors of Operations at HRM Homecare Services.


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Anna Houston

Job Title: Director

Anna is one of the Directors of Operations at HRM Homecare Services.


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Marion Elder

Job Title: Director

Marion is the director of Business Support and Improvement at HRM Homecare Services.


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Charlene Smith

Job Title: Operations Manager

Charlene is one of the Operations Managers at HRM Homecare, looking after North Lanarkshire and Falkirk.


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Kelly Murray

Job Title: Service Manager

Kelly is one of the Service Managers in South West, looking after North Lanarkshire.


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Rhona Skene

Job Title: Service Manager

Rhona is one of the Service Managers in South West, looking after South Lanarkshire.


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Susie Lewis

Job Title: Operations Manager

Susie is one of the Operations Managers at HRM Homecare Services, looking after South Lanarkshire, Ayrshire and Renfrewshire.


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Heather Weir

Job Title: Wellness Manager

Heather is the Wellness Manager at HRM Homecare Services, leading our team of Care Officers.


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Suzanne Gribbon

Job Title: Senior Care Officer

Suzanne is the Senior Care Officer at HRM Homecare Services.


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Gemma Watson

Job Title: Senior Care Co-ordinator

Gemma is the Senior Care Co-ordinator in our North Lanarkshire team.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HRM Homecare Services - South West to verify any information. View our terms and conditions. HRM Homecare Services - South West has a Platinum Service – more info.