HRM Homecare Services - South West

29 - 31 Blairtummock Place, Glasgow G33 4EN
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Top 20 award
9.6 118 Reviews
  • HRM Homecare Services - South West, Glasgow
HRM Homecare Services is an award-winning provider of care and support, caring for people in Scotland for over 20 years. Their aim is to enhance quality of life by providing personalised care & support.

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Care Provided by HRM Homecare Services - South West

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Diane Tinline (Director)

Funding & Fees Guide for HRM Homecare Services - South West

  • Prices

  • From £26.76 per hour or £18.95 per half hour

  • Dependent on the complexity of needs.

HRM Homecare Services - South West Reviews (118)

Total of 118, showing 41-60
9.6

HRM Homecare Services - South West has a Review Score of 9.6 (9.593) out of 10, based on 20 reviews in the last 2 years. Over all time HRM Homecare Services - South West has 118 reviews.

Overall Experience

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  • 31
  • 5
  • 3
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Review from S B (Niece of Client) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don’t know what we would do without HRM Home care, the level of service they provide is just amazing, all staff who support my family member are so respectful kind caring and very professional, they have made a huge impact on their daily lives and given them confidence to live in their own home, also
allaying any fears as a family as to how our family member will be supported.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you so much for taking the time to fill in the review card. HRM are delighted that your family are receiving a positive experience from our wonderful support staff. HRM strive to ensure that all our service users experience the best care that they so rightly deserve.


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Review from Pauline M (Niece of Client) published on 7 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the care my uncle receives. The care staff are friendly, efficient and very patient. We are very grateful for their support, especially during the pandemic. If there are any issues, we are told about them straight away.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you very much for taking the time to complete a review, it is much appreciated. HRM always strive to ensure that all our service users are given the best care possible. I will pass on your comments to all the staff.


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Review from Laurene M (Daughter of Client) published on 7 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been receiving care for two years now and has had challenges and has deteriorated within that time. I am so grateful to the staff that care for her, they are kind, compassionate and have built a lovely relationship with Mum, they go beyond what is stated in their job description and I cannot
thank them enough.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you so much for taking time to fill in the review card and for your very positive feedback. We are delighted that Mum and the staff have built up such a good relationship. The care staff always ensure that every service user receives quality care.


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Review from Melanie G (Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last year, my experience with HRM Homecare Services has been exceptional. They have never not turned up. Despite being seriously understaffed due to Covid I have had the operations manager and area manager doing my care when needed, even on Christmas and New Year's days. They have also supplied
agency when required. I can't fault them at all. Staff are courteous and helpful at all times, even going in their own time to get my phone fixed when it broke in hospital and my support workers kept not turning up when I got home, nipping to the pharmacy and getting essential food items for the same reason, without getting paid for these times either. I'd just like to say a huge thank you to all the girls.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for your positive feedback. The past few years have been hard for the sector, I am happy to hear your service has not had any negative impact. I will pass on your thanks to the staff and team involved in your package of care.


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Review from P C (Niece of Client) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a client since January 2022 and we are very pleased with the care she receives.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you for taken the time to complete a review card, HRM take great pride knowing we are providing a quality of care to our service user. I will pass on the good work to our support workers.


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Review from A B (Client) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am currently very happy with the service provided by HRM Homecare Services - South West. Timings can be out a little bit but I understand the reasons behind this.
Staff are very caring and compassionate.

Reply from Suzanne Gribbon, Senior Care Officer at HRM Homecare Services - South West

Thank you very much for taking the time to fill in the review card, it is much appreciated. HRM always strive to ensure that all our service users are given the best care possible. I will pass on your comments to all the staff.


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Review from G M (Granddaughter of Client) published on 13 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I feel we have to pick up lots of pieces and the carers only do the bare minimum. The carers always leave things behind and we have to clean up. Most of the carers cannot cook and we have to prepare and do dishes etc. They also do not see to Nana's toilet needs and leave her to her own devices and we
have to help some days, she can't get about. We have to tell them to wash her etc.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for completing the review card. HRM sincerely apologise that you are having such a negative experience with the carers. Can you call our office on 01236 429 859 to resolve these issues.


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Review from C C (Daughter of Client) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As an only child I can't be more appreciative of the care that my mother receives from the girls at HRM Homecare Services - South West. It gives me confidence to know that the days I'm not able to visit that she is well looked after and I can't praise them enough.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to fill in the review card, it is much appreciated. HRM always strive to ensure that all our service users are given the best care possible. I am pleased that your mum is receiving the quality of care she deserves. I will pass on your lovely comments to all the staff.


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Review from Fiona R (Daughter of Client) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding, first-class service provided by a kind, efficient and friendly team. The app provided is invaluable, as I can check daily in between my visits that Mum has received her visit, and the feedback given by carers reassures me that all is well.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for filling out the review. HRM are delighted that your Mum and yourself are happy with the care provided. The positive feedback will be passed on to our invaluable carers.


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Review from D M (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My main issue is that they can't give a time in the morning/evening which suits for medication. The times are very erratic. They can be in after 6pm for dinner and back at 7.30.
The usual carers are very professional and helpful but I feel any agency staff that come in are just there for the money
and to do as little as possible.

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Review from Bill C (Husband of Client) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the ladies who attend to my wife are very friendly, chatty, professional and polite. Also very patient and caring.
A special mention to the manager who was very helpful in addressing a small issue which we had.
I am truly grateful for all the support, as is my wife.
Keep up the great work.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you your positive feedback. HRM always strive to ensure all our service users are provided with the quality of care they deserve. Your feedback will be passed onto the relevant staff members and manager.


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Review from G M (Daughter of Client) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum started with carers at the end of January so very early days. We have been impressed with the service and staff have gone out of their way to help her. Due to staff shortages, she has had a few late visits. Would definitely recommend.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to fill in the postal card. HRM are delighted to provide a quality service to your mum. The positive feedback you have so kindly written will be passed on to all the relevant staff.


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Review from J M (Client) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I think HRM Homecare Services - South West is the same as any private care company, the more clients they take on the more money they make, this puts the carers under pressure so the client suffers as the carers try to get in and out as quickly as possible so client does not get the time allocated.
Also there is no continuity of care as they keep changing the carers.

Reply from Diane Tinline, Director at HRM Homecare Services - South West

Many thanks for taking the time to complete this review.
Social Care is facing an unprecedented national recruitment shortage in both the statutory, third and independent sectors and we are also still in the grips of a global pandemic. Unfortunately, as a result, staff shortages and amendments to allocated times for care visits are a sectoral wide issue in the present climate. HRM have however ensured that every service user has received their visits throughout this particularly difficult time.


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Review from Andy G (Client) assisted by family/friend published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care we receive and get on well with the staff.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you for taking the time to complete the review card. HRM are delighted that you are happy with the service we provide. I will pass on your positive feedback to the relevant staff.


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Review from Bill N (Son of Client) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience has been a very positive one. I have already recommended HRM to a neighbour and Council. The carers have been first-class and show Mum respect and high-quality attendance. Would highly recommend.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to complete the review card. HRM are delighted that the service we provide to your mum is a positive one. The carers will appreciate your very kind words.


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Review from Tracey B (Daughter of Client) published on 30 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely professional company offering first-class care to my mum.
The girls go above and beyond to care for my mum.
The office is very helpful.
The app is great to review mum's day to day care and well being.
The extra support in the house i.e dishes, bins and washing also makes such a difference
to me as I run my own business full-time.
Honestly could not do without this team.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you so much for taking the time to fill in the review card. HRM are delighted to be able to provide a high quality of care to your mum. The support staff will very much appreciate your positive feedback.


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Review from Ann M (Daughter of Client) published on 30 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum's care was taken over by HRM I can honestly state we are delighted with the level of service provided by all of the staff at HRM. They are all very professional, friendly, and willing to assist in any way they can. 10 out of 10 to all the girls.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you for taking the time to fill in the review card, and for your positive feedback. It is an absolute pleasure to provide care to your mum. The staff at HRM take great pride in delivering a high-quality service.


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Review from Lynda B (Daughter of Client) published on 24 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the service my father is receiving. The staff are pleasant and friendly. I do find some staff members go above and beyond, making life so much easier for myself and my dad. They treat him with respect and show compassion. I have not rated excellent as some carers are placed with not
being before and then might not be back again. But we are happy.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to complete the review card. The carers will appreciate your positive feedback.


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Review from Margo C (Daughter of Client) published on 24 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support provided to my dad have been exceptional. Having carers visit my dad 4 times a day has given me peace of mind that he is being looked after and less of a danger to himself. Having the app is really useful to be able to read the reports documented on my dad of the care that he is
receiving. My dad has also commented that his carers are very kind and considerate to his needs and always go out of their way to help him in any way they can.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to complete the review card. It is our pleasure to be able to provide the best care possible for your dad. The staff will be delighted to receive such positive and kind feedback.


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Review from Marc M (Client) published on 24 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can’t say a bad word about any of the staff calling to aid me as they are always very friendly and starting to feel more like family as settled into the same staff calling. Further, I am profoundly deaf and for any cancellations or issues I always use email and the staff carry this out with a friendly
reply with confirmation and asking how I am and passes on my thanks and praise to the team.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for your kind comments. HRM always ensure that all our service users receive a high quality of care. The support staff will be delighted to hear such positive feedback.


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Current Review Score: 9.6 (9.593)

Overview of Review Score

The Review Score of 9.6 (9.593) out of 10 for HRM Homecare Services - South West is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for HRM Homecare Services - South West is calculated as follows: ( (75 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 113 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for HRM Homecare Services - South West is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 10 Feb 2020

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (11)

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Meet the Team (11)

Lynn

Lynn Laughland

Job Title: Managing Director

Joined: 1994

Lynn is the Managing Director of HRM Homecare Services.


Lynn founded HRM Homecare Services in 1994. Lynn’s focus has always been her children and as such, she named the company after them (HRM -Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994 and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.


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Diane Tinline

Job Title: Director

Diane is one of the Directors of Operations at HRM Homecare Services.


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Anna Houston

Job Title: Director

Anna is one of the Directors of Operations at HRM Homecare Services.


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Marion Elder

Job Title: Director

Marion is the director of Business Support and Improvement at HRM Homecare Services.


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Charlene Smith

Job Title: Operations Manager

Charlene is one of the Operations Managers at HRM Homecare, looking after North Lanarkshire and Falkirk.


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Kelly Murray

Job Title: Service Manager

Kelly is one of the Service Managers in South West, looking after North Lanarkshire.


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Rhona Skene

Job Title: Service Manager

Rhona is one of the Service Managers in South West, looking after South Lanarkshire.


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Susie Lewis

Job Title: Operations Manager

Susie is one of the Operations Managers at HRM Homecare Services, looking after South Lanarkshire, Ayrshire and Renfrewshire.


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Heather Weir

Job Title: Wellness Manager

Heather is the Wellness Manager at HRM Homecare Services, leading our team of Care Officers.


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Suzanne Gribbon

Job Title: Senior Care Officer

Suzanne is the Senior Care Officer at HRM Homecare Services.


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Gemma Watson

Job Title: Senior Care Co-ordinator

Gemma is the Senior Care Co-ordinator in our North Lanarkshire team.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HRM Homecare Services - South West to verify any information. View our terms and conditions. HRM Homecare Services - South West has a Platinum Service – more info.