HRM Homecare Services - South West

29 - 31 Blairtummock Place, Glasgow G33 4EN
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9.6 119 Reviews
  • HRM Homecare Services - South West, Glasgow
HRM Homecare Services is an award-winning provider of care and support, caring for people in Scotland for over 20 years. Their aim is to enhance quality of life by providing personalised care & support.

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Care Provided by HRM Homecare Services - South West

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Diane Tinline (Director)

Funding & Fees Guide for HRM Homecare Services - South West

  • Prices

  • From £26.76 per hour or £18.95 per half hour

  • Dependent on the complexity of needs.

HRM Homecare Services - South West Reviews (119)

Total of 119, showing 61-80
9.6

HRM Homecare Services - South West has a Review Score of 9.6 (9.568) out of 10, based on 21 reviews in the last 2 years. Over all time HRM Homecare Services - South West has 119 reviews.

Overall Experience

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  • 32
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Review from Marc M (Client) published on 24 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can’t say a bad word about any of the staff calling to aid me as they are always very friendly and starting to feel more like family as settled into the same staff calling. Further, I am profoundly deaf and for any cancellations or issues I always use email and the staff carry this out with a friendly
reply with confirmation and asking how I am and passes on my thanks and praise to the team.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for your kind comments. HRM always ensure that all our service users receive a high quality of care. The support staff will be delighted to hear such positive feedback.


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Review from Linzi R (Granddaughter of Client) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Would not be in a position to recommend the service as this is decided via social work. The service provided initially has deteriorated with staff shortages and amendments to allocated times for care visits.

Reply from Heather Weir, Team Manager - Referrals and Assessments at HRM Homecare Services - South West

Thank you for taking the time to fill in the review card. Your feedback is very much appreciated. Unfortunately, staff shortages and amendments to allocated times for care visits are a sectoral wide issue in the present climate. HRM have ensured that every service user has received their visits throughout this particularly difficult time.


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Review from Nicola P (Daughter of Client) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving care from HRM for 7 years now and the care and service she gets is exemplary. One carer has been my mum's main carer over the last 7 years and continuously goes above and beyond to assist my mum's needs. Couldn't recommend highly enough!

Reply from Dominique Larkin, Marketing & Communications Manager at HRM Homecare Services - South West

Thank you very much for your kind words. We are delighted that you are happy with the service your mum receives from HRM Homecare.


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Review from Margaret W (Sister of Client) published on 3 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has nearly always lived on his own and has been very independent. He now has health issues and found it very difficult to accept that the time has come for a little help.
He is set in his ways so reluctantly accepted a Homecare visit once a day and now looks forward to seeing them.
Everyone
is really cheery and helpful.
He now needs more support and we are both really glad that HRM Homecare is available.
I have tried to step in and muddle through but it is becoming more difficult.
Homecare contacted me and discussed extra support as they know the help available and his individual needs.
I realise he needs professional help and that is exactly the service HRM Homecare provides.
We both have every confidence in HRM Homecare making a big difference in both our lives.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you for taking the time to fill in the review card. HRM are delighted to be able to provide quality care to your brother. Your feedback is very much appreciated.


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Review from A G (Sister of Client) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently had a very good service in highlighting concerns to me about my sister, just what was needed. Thank you.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for your positive feedback. HRM Homecare is highly committed to providing the very best care to your sister.


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Review from Anna N (Daughter of Client) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a great relationship with HRM Homecare services. Any issues are dealt with swiftly. Great staff in the office and care staff are amazing with my dad.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you for your review, we are delighted to be able to provide your dad with a high standard of care, your feedback is very much appreciated.


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Review from Rita O (Daughter of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for your positive feedback. It is much appreciated that you have taken the time to fill in the form. I will ensure the relevant staff are informed of your kind response.


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Review from C C (Daughter of Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The carers who come in to my mum are fantastic, caring, compassionate and professional. They communicate well and mum clearly enjoys the chat as well as being aided to be as independent as possible. The manager however lets this service down, as always. Lack of communication, organisation and planning.
Would not choose the company but would do so for the carers.

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Review from E J (Father of Client) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at the care my son receives and he is happy with them. They make sure he is okay and talk to him about what they are doing.

Reply from Kelly Murray, Service Manager at HRM Homecare Services - South West

Thank you very much for your positive feedback. Our care team appreciate that you have taken the time to fill in the review form.


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Review from T Q (Husband of Client) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At first the pattern of support took time to settle. The staff care workers are friendly, helpful and flexible in adapting to limitations of our house. They have built a bond of trust with my wife and myself and are sensitive to our situation.

Reply from Kelly Murray, Service Manager at HRM Homecare Services - South West

Thank you very much for your positive feedback. Our care team appreciate that you have taken the time to fill in the review form.


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Review from L F (Daughter of Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are focused on delivering person-centred care, ensuring all mum's needs are met and anticipated. Mum says they are all angels!

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for taking the time to fill in the review form, and for your positive comments. HRM always endeavour to deliver quality of care to all our service users. We are delighted that your Mum is happy with her care and I will inform the support staff of your positive feedback.


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Review from Wilma C (Daughter of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the service provided. The only comment I can make is when carers are called to an emergency, there should be someone to cover their round while away. This happened to my mother last week, she didn't receive any care in the morning. She called the office but as she is quite deaf she didn't
understand what was being said, hopefully, this won't happen again. Her carers came at lunchtime to explain and apologize for not coming in the morning. That's my only complaint.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

HRM can only apologize for your mother not receiving a service on that particular morning. We will ensure that this never happens again. We appreciate your feedback and are addressing your concerns with regard to emergency cover.


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Review from Margaret C (Daughter of Client) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have received great service from all the carers looking after my mum. Very caring and tolerant. Office staff are also great I’ve emailed a few times about some concerns about my mum and I have had immediate response with solution or suggestions. I’ve also noticed that recently there is more continuity
of carers which is great because they get to know my mum better and that is helpful.

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Review from F M (Daughter of Client) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are great with Mum.

Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West

Thank you very much for your positive feedback. Our care team appreciate that you have taken the time to fill in the review form.


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Review from Marjory M (Daughter of Client) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find my Mother happy every day, she loves the care workers coming into her home.

Reply from Marion Elder, Business Support and Improvement at HRM Homecare Services - South West

Thank you for your very positive feedback. It means a lot to HRM and our care workers.


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Review from C G (Daughter of Client) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service all round.

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Review from S M (Daughter of Client) assisted by family/friend published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Girls helping are very good. Have a chat with me while helping with my shower.
I don't like it when my times get changed - I like a shower at 9.30 as it helps prepare me for the weekend.

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Review from David D (Client) assisted by family/friend published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, carers are very nice and accommodating. The only thing wrong is the time of arrival in the morning is meant to be here at ten, but not arriving till 12 noon.

Reply from Kelly Murray, Service Manager at HRM Homecare Services - South West

On speaking to our service user he did confirm that the variation to his morning time was a one-off when his scheduled support worker was held up at an emergency at the home of her previous service user. He appreciates and understands this couldn't be helped and he confirmed he is extremely happy with his carers, times and the services we provide.


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Review from Duncan M (Son of Client) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care workers attend to my mother's requirements. Any issues they leave small notes where I deal with any issues.

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Review from J M (Daughter of Client) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has only been receiving this care for a month so can only base it on care so far. All the girls have been friendly. Anything you ask they have supported on the matter if they can.

Reply from Kelly Murray, Service Manager at HRM Homecare Services - South West

Great to hear our service is so greatly valued and the work we do is appreciated.


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Current Review Score: 9.6 (9.568)

Overview of Review Score

The Review Score of 9.6 (9.568) out of 10 for HRM Homecare Services - South West is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.568 for HRM Homecare Services - South West is calculated as follows: ( (75 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 118 Ratings = 4.568

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for HRM Homecare Services - South West is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 27 Jan 2025

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (11)

Lynn

Lynn Laughland

Job Title: Managing Director

Joined: 1994

Lynn is the Managing Director of HRM Homecare Services.


Lynn founded HRM Homecare Services in 1994. Lynn’s focus has always been her children and as such, she named the company after them (HRM -Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994 and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.


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Diane Tinline

Job Title: Director

Diane is one of the Directors of Operations at HRM Homecare Services.


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Anna Houston

Job Title: Director

Anna is one of the Directors of Operations at HRM Homecare Services.


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Marion Elder

Job Title: Director

Marion is the director of Business Support and Improvement at HRM Homecare Services.


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Charlene Smith

Job Title: Operations Manager

Charlene is one of the Operations Managers at HRM Homecare, looking after North Lanarkshire and Falkirk.


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Kelly Murray

Job Title: Service Manager

Kelly is one of the Service Managers in South West, looking after North Lanarkshire.


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Rhona Skene

Job Title: Service Manager

Rhona is one of the Service Managers in South West, looking after South Lanarkshire.


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Susie Lewis

Job Title: Operations Manager

Susie is one of the Operations Managers at HRM Homecare Services, looking after South Lanarkshire, Ayrshire and Renfrewshire.


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Heather Weir

Job Title: Wellness Manager

Heather is the Wellness Manager at HRM Homecare Services, leading our team of Care Officers.


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Suzanne Gribbon

Job Title: Senior Care Officer

Suzanne is the Senior Care Officer at HRM Homecare Services.


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Gemma Watson

Job Title: Senior Care Co-ordinator

Gemma is the Senior Care Co-ordinator in our North Lanarkshire team.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HRM Homecare Services - South West to verify any information. View our terms and conditions. HRM Homecare Services - South West has a Platinum Service – more info.