I am really happy with the support and care I have been receiving from HRM Homecare services
Brian R (Client)
Overall I always have a pleasant experience. Staff are always friendly, helpful and
E D (Client)
Staff very polite and helpful, they show a lot of respect and care, I look forward to
Agnes M (Client)
From £26.76 per hour or £18.95 per half hour
Dependent on the complexity of needs.
HRM Homecare Services - South West has a Review Score of 9.6 (9.593) out of 10, based on 20 reviews in the last 2 years. Over all time HRM Homecare Services - South West has 118 reviews.
Review from Linzi R (Granddaughter of Client) published on 23 September 2021
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Reply from Heather Weir, Team Manager - Referrals and Assessments at HRM Homecare Services - South West
Thank you for taking the time to fill in the review card. Your feedback is very much appreciated. Unfortunately, staff shortages and amendments to allocated times for care visits are a sectoral wide issue in the present climate. HRM have ensured that every service user has received their visits throughout this particularly difficult time.
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Review from Nicola P (Daughter of Client) published on 8 September 2021
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Reply from Dominique Larkin, Marketing & Communications Manager at HRM Homecare Services - South West
Thank you very much for your kind words. We are delighted that you are happy with the service your mum receives from HRM Homecare.
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Review from Margaret W (Sister of Client) published on 3 September 2021
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Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West
Thank you for taking the time to fill in the review card. HRM are delighted to be able to provide quality care to your brother. Your feedback is very much appreciated.
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Review from A G (Sister of Client) published on 18 August 2021
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Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West
Thank you very much for your positive feedback. HRM Homecare is highly committed to providing the very best care to your sister.
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Review from Anna N (Daughter of Client) published on 29 July 2021
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Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West
Thank you for your review, we are delighted to be able to provide your dad with a high standard of care, your feedback is very much appreciated.
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Review from Rita O (Daughter of Client) published on 7 July 2021
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Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West
Thank you very much for your positive feedback. It is much appreciated that you have taken the time to fill in the form. I will ensure the relevant staff are informed of your kind response.
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Review from C C (Daughter of Client) published on 19 April 2021
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Review from E J (Father of Client) published on 8 April 2021
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Reply from Kelly Murray, Service Manager at HRM Homecare Services - South West
Thank you very much for your positive feedback. Our care team appreciate that you have taken the time to fill in the review form.
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Review from T Q (Husband of Client) published on 8 April 2021
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Reply from Kelly Murray, Service Manager at HRM Homecare Services - South West
Thank you very much for your positive feedback. Our care team appreciate that you have taken the time to fill in the review form.
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Value for Money
Review from L F (Daughter of Client) published on 22 March 2021
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Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West
Thank you very much for taking the time to fill in the review form, and for your positive comments. HRM always endeavour to deliver quality of care to all our service users. We are delighted that your Mum is happy with her care and I will inform the support staff of your positive feedback.
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Review from Wilma C (Daughter of Client) published on 15 February 2021
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Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West
HRM can only apologize for your mother not receiving a service on that particular morning. We will ensure that this never happens again. We appreciate your feedback and are addressing your concerns with regard to emergency cover.
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Review from Margaret C (Daughter of Client) published on 2 February 2021
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Review from F M (Daughter of Client) published on 27 October 2020
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Reply from Heather Weir, Team Manager-Referrals and Assessments at HRM Homecare Services - South West
Thank you very much for your positive feedback. Our care team appreciate that you have taken the time to fill in the review form.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Marjory M (Daughter of Client) published on 6 October 2020
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Reply from Marion Elder, Business Support and Improvement at HRM Homecare Services - South West
Thank you for your very positive feedback. It means a lot to HRM and our care workers.
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Review from C G (Daughter of Client) published on 1 October 2020
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Review from S M (Daughter of Client) assisted by family/friend published on 1 October 2020
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Review from David D (Client) assisted by family/friend published on 15 September 2020
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Reply from Kelly Murray, Service Manager at HRM Homecare Services - South West
On speaking to our service user he did confirm that the variation to his morning time was a one-off when his scheduled support worker was held up at an emergency at the home of her previous service user. He appreciates and understands this couldn't be helped and he confirmed he is extremely happy with his carers, times and the services we provide.
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Review from Duncan M (Son of Client) published on 21 July 2020
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Review from J M (Daughter of Client) published on 15 June 2020
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Reply from Kelly Murray, Service Manager at HRM Homecare Services - South West
Great to hear our service is so greatly valued and the work we do is appreciated.
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Review from Geoff S (Son of Client) published on 29 January 2020
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The Review Score of 9.6 (9.593) out of 10 for HRM Homecare Services - South West is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.593 for HRM Homecare Services - South West is calculated as follows: ( (75 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 113 Ratings = 4.593
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for HRM Homecare Services - South West is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Feb 2020
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Not Assessed
(0) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Managing Director
Joined: 1994
Lynn is the Managing Director of HRM Homecare Services.
Lynn founded HRM Homecare Services in 1994. Lynn’s focus has always been her children and as such, she named the company after them (HRM -Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994 and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.
Job Title: Director
Diane is one of the Directors of Operations at HRM Homecare Services.
Job Title: Director
Anna is one of the Directors of Operations at HRM Homecare Services.
Job Title: Director
Marion is the director of Business Support and Improvement at HRM Homecare Services.
Job Title: Operations Manager
Charlene is one of the Operations Managers at HRM Homecare, looking after North Lanarkshire and Falkirk.
Job Title: Service Manager
Kelly is one of the Service Managers in South West, looking after North Lanarkshire.
Job Title: Service Manager
Rhona is one of the Service Managers in South West, looking after South Lanarkshire.
Job Title: Operations Manager
Susie is one of the Operations Managers at HRM Homecare Services, looking after South Lanarkshire, Ayrshire and Renfrewshire.
Job Title: Wellness Manager
Heather is the Wellness Manager at HRM Homecare Services, leading our team of Care Officers.
Job Title: Senior Care Officer
Suzanne is the Senior Care Officer at HRM Homecare Services.
Job Title: Senior Care Co-ordinator
Gemma is the Senior Care Co-ordinator in our North Lanarkshire team.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HRM Homecare Services - South West to verify any information. View our terms and conditions. HRM Homecare Services - South West has a Platinum Service – more info.