HRM Homecare Services - South West

29 - 31 Blairtummock Place, Glasgow G33 4EN
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Top 20 award
9.6 118 Reviews
  • HRM Homecare Services - South West, Glasgow
HRM Homecare Services is an award-winning provider of care and support, caring for people in Scotland for over 20 years. Their aim is to enhance quality of life by providing personalised care & support.

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Care Provided by HRM Homecare Services - South West

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Diane Tinline (Director)

Funding & Fees Guide for HRM Homecare Services - South West

  • Prices

  • From £26.76 per hour or £18.95 per half hour

  • Dependent on the complexity of needs.

HRM Homecare Services - South West Reviews (118)

Total of 118, showing 81-100
9.6

HRM Homecare Services - South West has a Review Score of 9.6 (9.593) out of 10, based on 20 reviews in the last 2 years. Over all time HRM Homecare Services - South West has 118 reviews.

Overall Experience

  • 79
  • 31
  • 5
  • 3
  • 0

Date Published

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Review from B B (Son of Client) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Agreed service delivered daily to a good standard.

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Review from M N (Client) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care and review meetings.

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Review from G G (Son of Client) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To date, the service has been excellent. It has helped both my Dad and the family in a major way with the current care being provided. Things are becoming more difficult as time goes on and we are hopeful of further assistance being provided by HRM due to their input to date.

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Review from M P (Niece of Client) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers have built up a relationship with my Uncle and treat him with dignity and respect. They all ensure he is fed well and provide gentle encouragement regarding personal hygiene. The shopping service is a real lifesaver for us.

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Review from A G (Son of Client) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is happy with his overall experience with HRM. Consistency of carers is his main concern and that is ok most of the time. He has no real issues with HRM and likes the care staff very much.

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Review from M H (Client) assisted by family/friend published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care provided.

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Review from M C (Sister of Client) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Satisfied with the care provided.

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Review from Anne C (Daughter of Client) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum finds the carers are all friendly and cheerful. Keen to offer help where it is needed. They are all happy to chat with north of us, especially when some help or reassurance is needed.
She is happy and relaxed with her carers. She needs continuity.

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Review from Hugh C (Client) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Homecare Services for approximately 2 years and 6 months and I am very satisfied. With the care which has been provided. I appreciate the continuity of two carers who visit me on different days of each week on a rota system.
I am disabled and for the most part, housebound. They each
help me with any household chores and I thoroughly enjoy a chat and share the humorous side of family life, which acts better than any medication. I look forward to my visits from each carer on the morning visits, who provide a valuable service.

Reply from Kelly Murray at HRM Homecare Services - South West

Great to hear our service is so greatly valued.


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Review from Sheena T (Client) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Present carers are pleasant and very capable. Queries to the office have been dealt with in an efficient manner. I do, however, find the constant turnover of staff so difficult to cope with - although lately, things seem to be improving.

Reply from Kelly Murray at HRM Homecare Services - South West

As in all jobs we do get people that want to move onto pastures new and unfortunately all don't give us the proper notice to allow us time to fill the positions. We do try to keep continuity with all our services where we can even if its just for a short time until we recruit the right people for the role.


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Review from Jessica P (Client) assisted by family/friend published on 11 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the carers assisting with my bath.

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Review from Jean M (Client) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service very good.

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Review from Colin T (Son of Client) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care providers are excellent in every regard. They have extended my Mums ability to live an independent life. They are courteous and caring in their visits.

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Review from John M (Son of Client) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service is good, mother is happy with it and the review procedure is good.

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Review from Karen R (Client) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good, friendly staff, need them for help and chat which helps my mood lots.

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Review from Stephen S (Husband of Client) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carers are very good with my wife, would be very happy with continuing with our carers as we have been well looked after by them.

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Review from Brian R (Client) assisted by family/friend published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the support and care I have been receiving from HRM Homecare services. The carers are really friendly and treat me with dignity. Since my wife passed away in August, they have been very supportive and I look forward to their visits each day.

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Review from Martin C (Husband of Client) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all staff are conscientious. I am satisfied with their support. I understand it must be difficult to keep to a timetable, being understaffed and some unforeseen circumstances. That is my only issue, time for your staff to complete their duties.

Reply from Kelly Murray at HRM Homecare Services - South West

Thank you so much for reviewing our service. Unfortunately the time allocated to complete tasks is not something we are responsible for this is down to the local authority however we can certainly look into this now it has been brought to our attention.


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Review from D W (Daughter of Client) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite several phone calls re: rotas not being given, my mum and dad are still in limbo. They were assured that the one carer who came in would be in all day - this is not happening and is not acceptable! This is upsetting my parents - please get it sorted!

Reply from Kelly Murray, Service Manager at HRM Homecare Services - South West

Concerns were rectified and a weekly schedule is now sent. Unfortunately, due to carers' shift patterns, it is not always possible to provide the same carer all day every day but we do aim to provide continuity where we can.


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Review from Samuel L (Client) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The most annoying gripe, in my opinion, is there is no word to let you know when your times are being changed.

Reply from Kelly Murray, Service Manager at HRM Homecare Services - South West

We do advise if times are being changed as your needs are very important to us.


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Current Review Score: 9.6 (9.593)

Overview of Review Score

The Review Score of 9.6 (9.593) out of 10 for HRM Homecare Services - South West is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for HRM Homecare Services - South West is calculated as follows: ( (75 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 113 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for HRM Homecare Services - South West is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 10 Feb 2020

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (11)

Lynn

Lynn Laughland

Job Title: Managing Director

Joined: 1994

Lynn is the Managing Director of HRM Homecare Services.


Lynn founded HRM Homecare Services in 1994. Lynn’s focus has always been her children and as such, she named the company after them (HRM -Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994 and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.


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Diane Tinline

Job Title: Director

Diane is one of the Directors of Operations at HRM Homecare Services.


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Anna Houston

Job Title: Director

Anna is one of the Directors of Operations at HRM Homecare Services.


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Marion Elder

Job Title: Director

Marion is the director of Business Support and Improvement at HRM Homecare Services.


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Charlene Smith

Job Title: Operations Manager

Charlene is one of the Operations Managers at HRM Homecare, looking after North Lanarkshire and Falkirk.


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Kelly Murray

Job Title: Service Manager

Kelly is one of the Service Managers in South West, looking after North Lanarkshire.


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Rhona Skene

Job Title: Service Manager

Rhona is one of the Service Managers in South West, looking after South Lanarkshire.


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Susie Lewis

Job Title: Operations Manager

Susie is one of the Operations Managers at HRM Homecare Services, looking after South Lanarkshire, Ayrshire and Renfrewshire.


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Heather Weir

Job Title: Wellness Manager

Heather is the Wellness Manager at HRM Homecare Services, leading our team of Care Officers.


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Suzanne Gribbon

Job Title: Senior Care Officer

Suzanne is the Senior Care Officer at HRM Homecare Services.


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Gemma Watson

Job Title: Senior Care Co-ordinator

Gemma is the Senior Care Co-ordinator in our North Lanarkshire team.


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