HRM Homecare Services - South West

29 - 31 Blairtummock Place, Glasgow G33 4EN
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Top 20 award
9.6 118 Reviews
  • HRM Homecare Services - South West, Glasgow
HRM Homecare Services is an award-winning provider of care and support, caring for people in Scotland for over 20 years. Their aim is to enhance quality of life by providing personalised care & support.

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Care Provided by HRM Homecare Services - South West

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Diane Tinline (Director)

Funding & Fees Guide for HRM Homecare Services - South West

  • Prices

  • From £26.76 per hour or £18.95 per half hour

  • Dependent on the complexity of needs.

HRM Homecare Services - South West Reviews (118)

Total of 118, showing 101-118
9.6

HRM Homecare Services - South West has a Review Score of 9.6 (9.593) out of 10, based on 20 reviews in the last 2 years. Over all time HRM Homecare Services - South West has 118 reviews.

Overall Experience

  • 79
  • 31
  • 5
  • 3
  • 0

Date Published

118
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7
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98

Review from Joan C (Client) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service.

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Review from E D (Client) assisted by family/friend published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I always have a pleasant experience. Staff are always friendly, helpful and communicate clearly. They are very punctual and listen clearly to my needs. I am very pleased.

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Review from Joyce F (Daughter of Client) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall the service provided is great. It would just be better if it could be a wee bit later, and this has been discussed with the manager.


The girls are all lovely and my mum looks forward to seeing them every day. Anytime I have had to phone the office about any issues, it has been dealt with

right away in a pleasant manner.

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Review from William B (Client) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. No complaints.

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Review from Ella J (Client) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers who attend me every morning to help with putting on my elastic stockings are very helpful and it is a great help having my lunch prepared. I appreciate very much what they do for me.

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Review from Agnes M (Client) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very polite and helpful, they show a lot of respect and care, I look forward to their visits and attention. All my needs are attended to.

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Review from Cara L (Daughter of Client) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful staff who are patient with my dad. Regular staff too which is also good for my dad. Always asking if there is anything that can be done.

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Review from Bridget K (Client) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with staff as they are good to get on with. Staff regular. Always ask if needing anything before leaving. Girls treat me with dignity at all times.

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Review from I G (Client) assisted by family/friend published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with this service. All staff are very nice and treat me with dignity and respect at all times. I have no complaints to offer.

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Review from Sharon C (Daughter of Client) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really pleased with the regular carers that go in which is great for a dementia patient. No faults at all and they do everything really well.

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Review from Richard P (Client) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with the service provided.

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Review from Ann M (Daughter of Client) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the persons visiting and attending to mum have been very pleasant, courteous, helpful and attentive.

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Review from Catherine M (Daughter of Client) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using this company for three years we haven't had any problems to speak of, mum has had the same carers they know mum and mum knows them. They are great with mum if they have any concerns about mum they contact us right away. I would highly recommend this company.

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Review from Isobel W (Wife of Client) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband finds the women who come to shower and dress him are very good. They talk to him and joke.
They take care and make him comfortable.

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Review from Jessiie B (Client) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can only express appreciation with all of my carers. This covers what I experience daily and feel this is what I feel without hesitation.

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Review from June M (Sister of Client) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers, on the whole, are cheery, professional and caring.

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Review from Dave M (Father of Client) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is very nice towards my daughter. She has loads of activities and enjoys her take away food.

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Review from Margaret W (Wife of Client) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very supportive.

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Current Review Score: 9.6 (9.593)

Overview of Review Score

The Review Score of 9.6 (9.593) out of 10 for HRM Homecare Services - South West is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for HRM Homecare Services - South West is calculated as follows: ( (75 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 113 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for HRM Homecare Services - South West is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 10 Feb 2020

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (11)

Lynn

Lynn Laughland

Job Title: Managing Director

Joined: 1994

Lynn is the Managing Director of HRM Homecare Services.


Lynn founded HRM Homecare Services in 1994. Lynn’s focus has always been her children and as such, she named the company after them (HRM -Heather, Russell & Mhairi). Supporting others was the kernel for the creation of the business in 1994 and an ethos of compassionate care and support remains the principal driver of all aspects of HRM’s service delivery today.


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Diane Tinline

Job Title: Director

Diane is one of the Directors of Operations at HRM Homecare Services.


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Anna Houston

Job Title: Director

Anna is one of the Directors of Operations at HRM Homecare Services.


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Marion Elder

Job Title: Director

Marion is the director of Business Support and Improvement at HRM Homecare Services.


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Charlene Smith

Job Title: Operations Manager

Charlene is one of the Operations Managers at HRM Homecare, looking after North Lanarkshire and Falkirk.


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Kelly Murray

Job Title: Service Manager

Kelly is one of the Service Managers in South West, looking after North Lanarkshire.


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Rhona Skene

Job Title: Service Manager

Rhona is one of the Service Managers in South West, looking after South Lanarkshire.


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Susie Lewis

Job Title: Operations Manager

Susie is one of the Operations Managers at HRM Homecare Services, looking after South Lanarkshire, Ayrshire and Renfrewshire.


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Heather Weir

Job Title: Wellness Manager

Heather is the Wellness Manager at HRM Homecare Services, leading our team of Care Officers.


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Suzanne Gribbon

Job Title: Senior Care Officer

Suzanne is the Senior Care Officer at HRM Homecare Services.


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Gemma Watson

Job Title: Senior Care Co-ordinator

Gemma is the Senior Care Co-ordinator in our North Lanarkshire team.


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