Bluebird Care Lewes District, Brighton & Hove

Denton Island, Newhaven BN9 9BB
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9.6 35 Reviews
  • Bluebird Care Lewes District, Brighton & Hove, Newhaven
Bluebird Care Lewes District, Brighton & Hove is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care Lewes District, Brighton & Hove offers a full range of care services ranging from a 30-minute visit through to full Live-in care where a suitably matched care assistant lives in the customer’s home.

As with all of Bluebird Care’s packages, the Live-in care service is completely personalised to individual customers and provides the ultimate in safety and protection.

With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

Care workers are chosen for their passion and commitment to making a real difference, supporting an active and independent lifestyle at the same time as safeguarding any concerns that loved ones have.

Expertise can include provision for Alzheimer's and dementia care, MND, Parkinson's disease, disability, reablement and respite. Complex live-in care and end-of-life care packages are also available.

There are two offices, one based in Newhaven covering Lewes District, the other based in Hove, covering Brighton & Hove.

There are dedicated care managers for each office, who in turn are supported by supervisors, co-ordinators and an RGN qualified training officer.

This is a locally-based, family-run company, proud to offer a quality service to the community.

Care Provided by Bluebird Care Lewes District, Brighton & Hove

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Terri Matthews (Care Manager)

Funding & Fees Guide for Bluebird Care Lewes District, Brighton & Hove

  • Prices
  • From £24.95 per hour


  • We do offer care calls for less than an hour too, please call our friendly team to discuss your needs


Bluebird Care Lewes District, Brighton & Hove Reviews (35)

Total of 35, showing 1-20
9.6

Bluebird Care Lewes District, Brighton & Hove has a Review Score of 9.6 (9.580) out of 10, based on 14 reviews in the last 2 years. Over all time Bluebird Care Lewes District, Brighton & Hove has 35 reviews.

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Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care assisted my Mum in her last days. She was kept clean and comfortable daily. Although the carers attended to her four times a day, they were always friendly, kind and courteous to the family at a very difficult time. Thoughtless actions during one visit did result in extra work for the
family, but overall the carers were helpful and allowed us to have quality time with Mum.

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Overall Experience  Overall Experience 5.0 out of 5

I was looked after very well by Bluebird Care. They tailored their support to my individual needs. They were helpful, kind and there for me when I was in a bad way. I would not have managed to do so well and recover so quickly without their support. I am grateful for all the lovely staff and management
who looked after me so well, made me laugh at times and listened to me and went beyond their call of duty sometimes.

Reply from Karan Kumar, Director at Bluebird Care Lewes District, Brighton & Hove

I am so pleased we have supported you effectively enough to enable you to manage independently. Thank you for your kind words.


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Overall Experience  Overall Experience 4.0 out of 5

Overall, I am happy with the girls. They are very hard working and helpful however I do think it is very expensive per hour.
I do not like the 48 hours notice for cancelling, it's too long, 24 hours should be long enough.
I am hoping that, if the timing of my visit changes from what is written down
on my visit schedule the staff or management will phone me to let me know.

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Overall Experience  Overall Experience 4.0 out of 5

All the carers have been good, friendly yet professional. My only comment is, there have been many carers and each time we get a new one I have to show them what to do.
Please could we now stick with the present carers and not have anyone else new.
The extra fee at weekends means we can't afford
it then.

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Overall Experience  Overall Experience 5.0 out of 5

Very good, carers really care. I look forward to their visits.

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Overall Experience  Overall Experience 5.0 out of 5

Dad received care for eighteen months. During this time, his needs increased and daily routine changed. Bluebird Care was always willing to adjust and accommodate our requirements.
Our carers were always respectful, informed, caring and empathetic. We particularly valued the consistency of our regular
carer, she made the difference to Dad.

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Overall Experience  Overall Experience 5.0 out of 5

I wanted to praise the carers for treating my dad with care, kindness and dignity. They all formed relationships and he remembered each of them individually. The scheduling team were always flexible and what a relief it was to go seven days per week. The whole team are so professional, friendly and
empathetic.
Thank you all.

Reply from Karan Kumar, Director at Bluebird Care Lewes District, Brighton & Hove

Thank you so much for your kind words! We are truly delighted to hear about your positive experience with our team. At Bluebird Care, we strive to provide personalised, dignified care to each of our clients and it's heartwarming to know that we were able to make a significant difference for your dad. Our carers, along with the scheduling team, are dedicated to being as accommodating and professional as possible. We are thrilled that you felt supported and that our flexibility helped ease your responsibilities. Thank you again for placing your trust in us. Your appreciation means the world to the entire team!


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Overall Experience  Overall Experience 4.0 out of 5

After some initial problems regarding start times, I now have a regular carer who is both very pleasant and efficient. She is always on time (traffic allowing) and carries out the care plan in a friendly and dignified way.

Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove

Thank you for your comment and feedback. We are delighted that the team have been able to iron out your initial concerns. Thank you for your comment about your carer, we are very proud have such a fantastic bunch of people in our team.


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Overall Experience  Overall Experience 3.0 out of 5

I've had care now for almost four years and I am very satisfied.

Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove

Hello, thank you for your review. I note that you have had care from us for four years and are 'very satisfied'. This is lovely to hear. However, I will ask the team to contact you this week as I am concerned that we have only achieved three out of five stars for your overall experience with us. We clearly need to do more to make sure our service meets all your expectations.


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Overall Experience  Overall Experience 5.0 out of 5

From the first staff visit to the last attendance from the carers, I can find no fault with the excellent service provided by Bluebird Care. Always cheerful and thoughtful in their treatment of my husband and myself, we looked forward to their care and expertise which helped to keep my husband at home
where he wished to be until he died.
Thank you so much to everyone involved in his care - we couldn't have managed to keep him at home without you all.

Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove

Thank you so much for your kind words. It was our pleasure and an honour to help at this time. Our love to you and your family and friends.


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Overall Experience  Overall Experience 5.0 out of 5

Very pleased with service delivery. Would find it easier if rota visit sheets covered same period as invoices, sometimes difficult to cross check.

Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove

Hello, thank you for finding the time to make comment about our service. I have asked the appropriate office to contact you to see if there is anything we can assist to help with your query about roster sheets and invoices. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

The staff that cared for my father were all brilliant from the start. They were very professional, friendly and treated my father with dignity throughout. They were a tremendous support to both my father and mother. We would like to express our heartfelt thanks to all of them.

Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove

Thank you so much for your review of our services, we really appreciate the time you have taken to express your thanks. Your words will be passed on to our team. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

The carer arrived to assist my mother with eye drops and found she had fallen. The carer called an ambulance as the carer was unable to assist my mother to get up. I was informed and my brother arrived and assisted my mother to her feet. My mother needed the toilet and the carer assisted her with personal
care, ensuring she was washed, dried and into new pyjamas and was comfortable in her chair. This was not part of the carer's role for the visit but the carer knew what to do and was professional, caring and very reassuring. We are most grateful for such a superb service and super staff.

Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove

Thank you so much for taking the time to write and provide your feedback. We are glad your mother has made a good recovery. Kindest regards


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Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with the carers I have had for my husband.

Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove

Hello, thank you for your review. We are pleased that you have found our care of a high standard. Regretfully, the cost associated with providing care is largely out of our control: national minimum wage, national insurance, insurances, CQC fees and tax. However, over the last 2 years, as a company, we have absorbed as much of these costs as we could, being mindful of our customers and their families.


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Overall Experience  Overall Experience 5.0 out of 5

The carers we had were all very professional, caring and helpful. All took the time to ensure Mum was comfortable and well looked after. Mum was always really thankful for the care she received. Thank you to the whole team.

Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove

Thank you for taking the time to make such kind comments. We will ensure that our team is made aware, they always like to receive feedback and to know that their work is appreciated. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

I feel confident that Bluebird's care which is delivered to my daughter, is of a very good standard. She is kept well informed when inevitable changes occur and she is listened to and that she has changing needs which are responded to. Bluebird's care is delivered with professionalism and with a good
level of discretion. Many thanks for your care.

Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove

Thank you for taking the time to write, we truly appreciate the time you have taken. We will pass your comments on to our wonderful team who I am sure will very much appreciate your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird are very professional and caring. They are a lifeline of support to me in looking after my 99-year-old mother with mixed vascular and Alzheimer's dementia. Without the carer's support, we could not manage, and I would not be able to keep Mum safe in her own home. They encourage her to eat and
display enduring patience and understanding during respite and in all required personal care.

Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove

Thank you so much for your feedback. It is truly invaluable. I shall pass your comments on to our carer team, who will appreciate your lovely comments. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

If mum says she's done housework, please still do chores as she gets confused.

Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove

Thank you. We shall let our team know and alter the care plan to reflect your comments.


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Overall Experience  Overall Experience 5.0 out of 5

My mother and I are very happy with Bluebird Care. The staff are lovely and caring. The only reason we rated management as good and not excellent is sometimes the timings/staff get changed. I realise with sickness etc this is bound to happen and I haven't got a major problem but to be excellent it wouldn't
happen or I'd get notified in advance-which I appreciate isn't realistic. So all in all we are extremely happy with Bluebird Care Lewes District, Brighton & Hove.

Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove

Thank you so much for your review and feedback. Your comments are gratefully noted. We will continue to try our very best to inform you of changes in advance but truly appreciate your understanding.


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Overall Experience  Overall Experience 4.0 out of 5

We have been receiving Bluebird Care for well over two years now and we have been very satisfied with the care provided during this time. The carers are always prompt in arriving and their work is to a very good standard. They are usually very pleasant to speak to and willing to do jobs that are required
for them to carry out. I cannot find a reason to complain so far, but I'm not very good at looking for unsatisfactory help, as I like to keep on good terms as much as possible. Hopefully, they will not need masks for much longer.

Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove

Thank you so much for your kind review. I will pass on your comments to our wonderful team. With regard to masks, we hope we will be able to return to not having to wear them too. We are just waiting for further direction from the Government on this, so fingers crossed!


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Current Review Score: 9.6 (9.580)

Overview of Review Score

The Review Score of 9.6 (9.580) out of 10 for Bluebird Care Lewes District, Brighton & Hove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.580 for Bluebird Care Lewes District, Brighton & Hove is calculated as follows: ( (55 Excellents x 5) + (19 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 81 Ratings = 4.58

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Lewes District, Brighton & Hove is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall
Good

  • Caring

    Good
  • Effective

    Outstanding
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (7)

Terri

Terri Matthews

Job Title: Registered Care Manager

Joined: 2022

Terri originally started with Bluebird Care (Lewes District) in July 2011 where she was the Company’s first and only carer. When the Company was in its infancy she helped with a variety of duties to help get the business off the ground. Terri then left to start her own business and soon discovered that she missed her love for care.


She returned to the sector where she gained experience in hospital and nursing home settings. During the pandemic, Terri worked in a nursing home and was responsible for keeping residents safe. Terri has been a manual handling trainer and has a considerable amount of nurse training. She holds a Level 3 Diploma in Health & Social Care and will be working towards Level 5. Terri is honoured to be working with Bluebird Care once again, now as Care Manager, and is looking forward to assisting the company to new heights.


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Amanda Brown

Job Title: Care Manager

Joined: 2024

Amanda originally started her career in Health and Social care at 16 years of age in a nursing environment. From there, she has worked in several nursing homes residential and dementia homes with a career spanning 40+ years after completing her diploma in management of people and young peoples services. She then went on to managing residential and dementia care homes before and during the pandemic and managed to keep the home virus free. She has now come back to Bluebird care Brighton after working for the company several years back. Caring is her passion and Amanda now manages the Brighton office and looks forward to a bright future within the company.


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Karen Waddington

Job Title: Business Administration Manager

Joined: 2018

Karen joined us in 2019 as a Training Officer and has now moved into the position of Operations Manager responsible for both offices in Hove and Newhaven. She is still responsible for training all new care assistants and for the ongoing continued professional development of the wider existing teams and carers.


Due to her astounding skills base and ability to problem solve she has taken on the whole of Operations Manager for the two businesses. This includes supporting the Registered Care Managers with compliance as well as using her knowledge as a registered nurse to guide the business, and new and experienced employees to fulfil potential.


Karen considers;


The investment made in training our staff to a high standard is a testament to the level of care that’s provided ensuring all staff are prepared for the individual needs of our customers.


Courtney-May

Courtney-May Hesling

Job Title: Coordinator

Joined: 2023

Courtney started with Bluebird Care (Lewes District, Brighton & Hove) in November 2023 as the Lead Care Co-Ordinator across both offices. Courtney has worked within the care sector for 11 years across both residential and domiciliary care. During those 11 years, Courtney has worked across many roles from a care assistant to a deputy manager within a residential care home. Courtney is highly motivated, proactive and has a positive attitude. Courtney is keen to work as part of the team and is committed to providing clients, their families, and carers with a very high-quality level of support.


Sarah

Sarah Whiteman

Job Title: Supervisor

Joined: 2019

Sarah has many years of experience as a care worker and has been working with Bluebird Care (Lewes District, Brighton and Hove) since March 2019. She joined the office team, working from the Newhaven office, working in support of Tracy Wood, our Lead Area Supervisor. Sarah holds Level 2 & 3 qualifications in Health & Social Care.


I have enjoyed my progression from Carer to Support Supervisor and now to Area Supervisor; I have had a lot of encouragement and support from the team and have also always felt part of the team.


Sandra

Sandra Holland

Job Title: Supervisor

Joined: 2019

Sandra started her work with Bluebird Care (Lewes District, Brighton & Hove) as a Care Worker and has been promoted to the position of Area Supervisor. She works from our Hove office, as our lead Supervisor. Sandra's main role is to ensure the safety and well-being of customers and Care Workers alike.


I enjoy my work as a carer and area supervisor, I have been a carer for over 10 years and I really enjoy my role. I started with Bluebird 3 years ago, as a carer and have now worked my way to being an area supervisor. I have respect for all my customers and carers, and I like to see the customers flourish, with our help and dedication, to their care. The carers that work with us are so passionate, and understanding in what they do.


Sara

Sara Draper

Job Title: Supervisor

Joined: 2014

Sara has been working for Bluebird Care since 2014 as a carer and recently joined the office team as an Area Supervisor. Since joining Sara has been loyal, hardworking, reliable, and always helping with extra when needed. Sara completed Level 2 in Adult Social Care. Since joining the office team, Sara has learnt a different side and found it very interesting. Knowing the customers Sara has been about to support the carers and review customers' care plans effectively.


Sara enjoys both the caring and office-based roles and from September will be working in the office 2 days a week and the rest being a carer again.


Sara states “I enjoy looking after people in their own homes and encouraging the customers to be involved in their care as much as possible, always ensuring their safety. I also enjoy supporting my colleagues around me and ensuring the new carers have full support and understanding of their role”.


Frequently Asked Questions about Bluebird Care Lewes District, Brighton & Hove

What Type of Services does Bluebird Care Lewes District, Brighton & Hove offer?

Bluebird Care Lewes District, Brighton & Hove offers Home Care.

How many Carers does Bluebird Care Lewes District, Brighton & Hove employ?

Bluebird Care Lewes District, Brighton & Hove employs 85 carers.