From £24.95 per hour
We do offer care calls for less than an hour too, please call our friendly team to discuss your needs
Bluebird Care Lewes District, Brighton & Hove has a Review Score of 9.6 (9.580) out of 10, based on 14 reviews in the last 2 years. Over all time Bluebird Care Lewes District, Brighton & Hove has 35 reviews.
Review from E C (Daughter of Client) published on 5 March 2025
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Review from Lynne I (Client) published on 26 November 2024
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Reply from Karan Kumar, Director at Bluebird Care Lewes District, Brighton & Hove
I am so pleased we have supported you effectively enough to enable you to manage independently. Thank you for your kind words.
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Review from J W (Client) published on 23 September 2024
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Review from H G (Client) assisted by family/friend published on 23 September 2024
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Review from Johanna T (Client) published on 19 September 2024
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Review from J B (Daughter of Client) published on 10 July 2024
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Review from C D (Daughter of Client) published on 25 April 2024
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Reply from Karan Kumar, Director at Bluebird Care Lewes District, Brighton & Hove
Thank you so much for your kind words! We are truly delighted to hear about your positive experience with our team. At Bluebird Care, we strive to provide personalised, dignified care to each of our clients and it's heartwarming to know that we were able to make a significant difference for your dad. Our carers, along with the scheduling team, are dedicated to being as accommodating and professional as possible. We are thrilled that you felt supported and that our flexibility helped ease your responsibilities. Thank you again for placing your trust in us. Your appreciation means the world to the entire team!
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Review from M S (Client) published on 16 January 2024
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Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove
Thank you for your comment and feedback. We are delighted that the team have been able to iron out your initial concerns. Thank you for your comment about your carer, we are very proud have such a fantastic bunch of people in our team.
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Review from N C (Client) published on 3 January 2024
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Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove
Hello, thank you for your review. I note that you have had care from us for four years and are 'very satisfied'. This is lovely to hear. However, I will ask the team to contact you this week as I am concerned that we have only achieved three out of five stars for your overall experience with us. We clearly need to do more to make sure our service meets all your expectations.
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Review from Joan H (Wife of Client) published on 29 September 2023
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Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove
Thank you so much for your kind words. It was our pleasure and an honour to help at this time. Our love to you and your family and friends.
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Review from Jan P (Wife of Client) published on 28 June 2023
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Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove
Hello, thank you for finding the time to make comment about our service. I have asked the appropriate office to contact you to see if there is anything we can assist to help with your query about roster sheets and invoices. Kind regards.
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Review from P C (Daughter of Client) published on 27 June 2023
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Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove
Thank you so much for your review of our services, we really appreciate the time you have taken to express your thanks. Your words will be passed on to our team. Kind regards.
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Review from D T (Daughter of Client) published on 26 June 2023
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Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove
Thank you so much for taking the time to write and provide your feedback. We are glad your mother has made a good recovery. Kindest regards
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Review from Margaret G (Wife of Client) published on 26 May 2023
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Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove
Hello, thank you for your review. We are pleased that you have found our care of a high standard. Regretfully, the cost associated with providing care is largely out of our control: national minimum wage, national insurance, insurances, CQC fees and tax. However, over the last 2 years, as a company, we have absorbed as much of these costs as we could, being mindful of our customers and their families.
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Review from H V (Daughter of Client) published on 8 February 2023
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Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove
Thank you for taking the time to make such kind comments. We will ensure that our team is made aware, they always like to receive feedback and to know that their work is appreciated. Thank you.
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Review from P F (Mother of Client) published on 19 December 2022
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Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove
Thank you for taking the time to write, we truly appreciate the time you have taken. We will pass your comments on to our wonderful team who I am sure will very much appreciate your feedback.
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Review from Claire P (Daughter of Client) published on 1 December 2022
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Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove
Thank you so much for your feedback. It is truly invaluable. I shall pass your comments on to our carer team, who will appreciate your lovely comments. Thank you.
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Review from D P (Daughter of Client) published on 29 November 2022
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Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove
Thank you. We shall let our team know and alter the care plan to reflect your comments.
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Review from Olive D (Client) assisted by family/friend published on 29 November 2022
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Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove
Thank you so much for your review and feedback. Your comments are gratefully noted. We will continue to try our very best to inform you of changes in advance but truly appreciate your understanding.
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Review from B M (Client) published on 15 November 2022
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Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove
Thank you so much for your kind review. I will pass on your comments to our wonderful team. With regard to masks, we hope we will be able to return to not having to wear them too. We are just waiting for further direction from the Government on this, so fingers crossed!
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The Review Score of 9.6 (9.580) out of 10 for Bluebird Care Lewes District, Brighton & Hove is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.580 for Bluebird Care Lewes District, Brighton & Hove is calculated as follows: ( (55 Excellents x 5) + (19 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 81 Ratings = 4.58
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Lewes District, Brighton & Hove is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Nov 2019
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Job Title: Registered Care Manager
Joined: 2022
Terri originally started with Bluebird Care (Lewes District) in July 2011 where she was the Company’s first and only carer. When the Company was in its infancy she helped with a variety of duties to help get the business off the ground. Terri then left to start her own business and soon discovered that she missed her love for care.
She returned to the sector where she gained experience in hospital and nursing home settings. During the pandemic, Terri worked in a nursing home and was responsible for keeping residents safe. Terri has been a manual handling trainer and has a considerable amount of nurse training. She holds a Level 3 Diploma in Health & Social Care and will be working towards Level 5. Terri is honoured to be working with Bluebird Care once again, now as Care Manager, and is looking forward to assisting the company to new heights.
Job Title: Care Manager
Joined: 2024
Amanda originally started her career in Health and Social care at 16 years of age in a nursing environment. From there, she has worked in several nursing homes residential and dementia homes with a career spanning 40+ years after completing her diploma in management of people and young peoples services. She then went on to managing residential and dementia care homes before and during the pandemic and managed to keep the home virus free. She has now come back to Bluebird care Brighton after working for the company several years back. Caring is her passion and Amanda now manages the Brighton office and looks forward to a bright future within the company.
Job Title: Business Administration Manager
Joined: 2018
Karen joined us in 2019 as a Training Officer and has now moved into the position of Operations Manager responsible for both offices in Hove and Newhaven. She is still responsible for training all new care assistants and for the ongoing continued professional development of the wider existing teams and carers.
Due to her astounding skills base and ability to problem solve she has taken on the whole of Operations Manager for the two businesses. This includes supporting the Registered Care Managers with compliance as well as using her knowledge as a registered nurse to guide the business, and new and experienced employees to fulfil potential.
Karen considers;
The investment made in training our staff to a high standard is a testament to the level of care that’s provided ensuring all staff are prepared for the individual needs of our customers.
Job Title: Coordinator
Joined: 2023
Courtney started with Bluebird Care (Lewes District, Brighton & Hove) in November 2023 as the Lead Care Co-Ordinator across both offices. Courtney has worked within the care sector for 11 years across both residential and domiciliary care. During those 11 years, Courtney has worked across many roles from a care assistant to a deputy manager within a residential care home. Courtney is highly motivated, proactive and has a positive attitude. Courtney is keen to work as part of the team and is committed to providing clients, their families, and carers with a very high-quality level of support.
Job Title: Supervisor
Joined: 2019
Sarah has many years of experience as a care worker and has been working with Bluebird Care (Lewes District, Brighton and Hove) since March 2019. She joined the office team, working from the Newhaven office, working in support of Tracy Wood, our Lead Area Supervisor. Sarah holds Level 2 & 3 qualifications in Health & Social Care.
I have enjoyed my progression from Carer to Support Supervisor and now to Area Supervisor; I have had a lot of encouragement and support from the team and have also always felt part of the team.
Job Title: Supervisor
Joined: 2019
Sandra started her work with Bluebird Care (Lewes District, Brighton & Hove) as a Care Worker and has been promoted to the position of Area Supervisor. She works from our Hove office, as our lead Supervisor. Sandra's main role is to ensure the safety and well-being of customers and Care Workers alike.
I enjoy my work as a carer and area supervisor, I have been a carer for over 10 years and I really enjoy my role. I started with Bluebird 3 years ago, as a carer and have now worked my way to being an area supervisor. I have respect for all my customers and carers, and I like to see the customers flourish, with our help and dedication, to their care. The carers that work with us are so passionate, and understanding in what they do.
Job Title: Supervisor
Joined: 2014
Sara has been working for Bluebird Care since 2014 as a carer and recently joined the office team as an Area Supervisor. Since joining Sara has been loyal, hardworking, reliable, and always helping with extra when needed. Sara completed Level 2 in Adult Social Care. Since joining the office team, Sara has learnt a different side and found it very interesting. Knowing the customers Sara has been about to support the carers and review customers' care plans effectively.
Sara enjoys both the caring and office-based roles and from September will be working in the office 2 days a week and the rest being a carer again.
Sara states “I enjoy looking after people in their own homes and encouraging the customers to be involved in their care as much as possible, always ensuring their safety. I also enjoy supporting my colleagues around me and ensuring the new carers have full support and understanding of their role”.
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