From £24.95 per hour
We do offer care calls for less than an hour too, please call our friendly team to discuss your needs
Bluebird Care Lewes District, Brighton & Hove has a Review Score of 9.6 (9.580) out of 10, based on 14 reviews in the last 2 years. Over all time Bluebird Care Lewes District, Brighton & Hove has 35 reviews.
Review from Henry B (Client) assisted by family/friend published on 15 November 2022
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Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove
Thank you for your feedback which is very important to us.
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Review from C F (Daughter of Client) published on 15 November 2022
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Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove
Thank you so much for your feedback, which is important. I have asked our team to review our communications with you and your mum to ensure that they are consistent. I have also asked the team to look again at the continuity of carers which we know is very important. Thank you though for your understanding as we are still grappling with carers needing to be off for overdue operations and Covid isolations.
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Review from Sue S (Daughter of Client) published on 9 November 2022
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Reply from Michelle Johnson, Director at Bluebird Care Lewes District, Brighton & Hove
Thank you so much for taking the time to write. We are sorry we have been late on occasion and working really hard to ensure these instances are kept to a minimum. Thank you for your understanding though.
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Review from R P (Client) assisted by family/friend published on 29 May 2022
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Reply from Gary Johnson, Owner at Bluebird Care Lewes District, Brighton & Hove
Thank you very much for taking the time to review our services. We remain committed to trying our very best to do things well. Please feel free to get in touch at any time.
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Review from S G (Daughter of Client) published on 26 April 2022
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Reply from Gary Johnson, Owner at Bluebird Care Lewes District, Brighton & Hove
Thank you for your honest review and information. We continue to work very hard to increase our capacity so that we are able to provide more care for our community. Our wonderful carer teams have worked so very hard over the last 2 years to ensure that we are there for everyone.
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Review from A T (Client) assisted by family/friend published on 25 April 2022
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Reply from Gary Johnson, Owner at Bluebird Care Lewes District, Brighton & Hove
Thank you very much for taking the time to write your review of our service. We are delighted that you are happy and we shall pass on your wonderful comments to our lovely carer. Thank you.
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Review from C J (Son of Client) published on 14 April 2022
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Reply from Gary Johnson, Owner at Bluebird Care Lewes District, Brighton & Hove
Thank you for your feedback. It's so good to hear our wonderful team are having such a positive impact. We are truly proud of our teams who have worked so hard, with great dedication through a very difficult 2 years. Please let us know if we can support you and your Mum in any other way.
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Review from Anne T (Wife of Client) published on 31 March 2022
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Reply from Gary Johnson, Owner at Bluebird Care Lewes District, Brighton & Hove
Thank you for your review and also for understanding how difficult the last two years have been with staff having to self-isolate. We continue to work hard to improve the things which are within our control and work to help alter things that are more difficult for us to influence.
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Review from H F (Client) published on 10 February 2021
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Reply from Gary Johnson, Owner at Bluebird Care Lewes District, Brighton & Hove
Thank you so much, for such positive comments. We really do try our best even during such trying times. Thank you for taking the time to write, as ever please let us know if you need anything, always happy to help where we can.
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Review from Krysia E (Daughter of Client) published on 3 February 2021
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Reply from Gary Johnson, Owner at Bluebird Care Lewes District, Brighton & Hove
Thank you so much for taking the time to write, we are thrilled to be helping to care for your Mum and will continue to do the very best we can.
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Review from Jacqueline R (Client) published on 19 January 2021
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Reply from Gary Johnson, Owner at Bluebird Care Lewes District, Brighton & Hove
Hello Jacqueline, thank you so much for your kind comments at this difficult time. We are truly pleased we could help and make a positive impact. Please let us know if we can help further, always here. We shall pass your words onto the team. Thank you.
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Review from P W (Client) assisted by family/friend published on 5 February 2020
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Reply from Gary Johnson at Bluebird Care Lewes District, Brighton & Hove
Thank you P W, for your review. We are thrilled to help you remain living in your own home, which is what you wish to do.
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Review from P S (Client) published on 5 February 2020
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Review from Joycelin J (Client) published on 17 May 2019
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Reply from Gary Johnson at Bluebird Care Lewes District, Brighton & Hove
Thank you so much for your kind words, we truly try our very best. If we can help in any way, please contact us in the usual way, we are here to help.
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Review from Elizabeth W (Client) assisted by family/friend published on 19 March 2019
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Reply from Gary Johnson at Bluebird Care Lewes District, Brighton & Hove
Thank you Elizabeth, for your kind words. As ever, if you need anything the team are always on hand to help.
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The Review Score of 9.6 (9.580) out of 10 for Bluebird Care Lewes District, Brighton & Hove is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.580 for Bluebird Care Lewes District, Brighton & Hove is calculated as follows: ( (55 Excellents x 5) + (19 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 81 Ratings = 4.58
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Lewes District, Brighton & Hove is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Nov 2019
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Job Title: Registered Care Manager
Joined: 2022
Terri originally started with Bluebird Care (Lewes District) in July 2011 where she was the Company’s first and only carer. When the Company was in its infancy she helped with a variety of duties to help get the business off the ground. Terri then left to start her own business and soon discovered that she missed her love for care.
She returned to the sector where she gained experience in hospital and nursing home settings. During the pandemic, Terri worked in a nursing home and was responsible for keeping residents safe. Terri has been a manual handling trainer and has a considerable amount of nurse training. She holds a Level 3 Diploma in Health & Social Care and will be working towards Level 5. Terri is honoured to be working with Bluebird Care once again, now as Care Manager, and is looking forward to assisting the company to new heights.
Job Title: Care Manager
Joined: 2024
Amanda originally started her career in Health and Social care at 16 years of age in a nursing environment. From there, she has worked in several nursing homes residential and dementia homes with a career spanning 40+ years after completing her diploma in management of people and young peoples services. She then went on to managing residential and dementia care homes before and during the pandemic and managed to keep the home virus free. She has now come back to Bluebird care Brighton after working for the company several years back. Caring is her passion and Amanda now manages the Brighton office and looks forward to a bright future within the company.
Job Title: Business Administration Manager
Joined: 2018
Karen joined us in 2019 as a Training Officer and has now moved into the position of Operations Manager responsible for both offices in Hove and Newhaven. She is still responsible for training all new care assistants and for the ongoing continued professional development of the wider existing teams and carers.
Due to her astounding skills base and ability to problem solve she has taken on the whole of Operations Manager for the two businesses. This includes supporting the Registered Care Managers with compliance as well as using her knowledge as a registered nurse to guide the business, and new and experienced employees to fulfil potential.
Karen considers;
The investment made in training our staff to a high standard is a testament to the level of care that’s provided ensuring all staff are prepared for the individual needs of our customers.
Job Title: Coordinator
Joined: 2023
Courtney started with Bluebird Care (Lewes District, Brighton & Hove) in November 2023 as the Lead Care Co-Ordinator across both offices. Courtney has worked within the care sector for 11 years across both residential and domiciliary care. During those 11 years, Courtney has worked across many roles from a care assistant to a deputy manager within a residential care home. Courtney is highly motivated, proactive and has a positive attitude. Courtney is keen to work as part of the team and is committed to providing clients, their families, and carers with a very high-quality level of support.
Job Title: Supervisor
Joined: 2019
Sarah has many years of experience as a care worker and has been working with Bluebird Care (Lewes District, Brighton and Hove) since March 2019. She joined the office team, working from the Newhaven office, working in support of Tracy Wood, our Lead Area Supervisor. Sarah holds Level 2 & 3 qualifications in Health & Social Care.
I have enjoyed my progression from Carer to Support Supervisor and now to Area Supervisor; I have had a lot of encouragement and support from the team and have also always felt part of the team.
Job Title: Supervisor
Joined: 2019
Sandra started her work with Bluebird Care (Lewes District, Brighton & Hove) as a Care Worker and has been promoted to the position of Area Supervisor. She works from our Hove office, as our lead Supervisor. Sandra's main role is to ensure the safety and well-being of customers and Care Workers alike.
I enjoy my work as a carer and area supervisor, I have been a carer for over 10 years and I really enjoy my role. I started with Bluebird 3 years ago, as a carer and have now worked my way to being an area supervisor. I have respect for all my customers and carers, and I like to see the customers flourish, with our help and dedication, to their care. The carers that work with us are so passionate, and understanding in what they do.
Job Title: Supervisor
Joined: 2014
Sara has been working for Bluebird Care since 2014 as a carer and recently joined the office team as an Area Supervisor. Since joining Sara has been loyal, hardworking, reliable, and always helping with extra when needed. Sara completed Level 2 in Adult Social Care. Since joining the office team, Sara has learnt a different side and found it very interesting. Knowing the customers Sara has been about to support the carers and review customers' care plans effectively.
Sara enjoys both the caring and office-based roles and from September will be working in the office 2 days a week and the rest being a carer again.
Sara states “I enjoy looking after people in their own homes and encouraging the customers to be involved in their care as much as possible, always ensuring their safety. I also enjoy supporting my colleagues around me and ensuring the new carers have full support and understanding of their role”.
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