Ruby Care Reviews (5)
Ruby Care has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Ruby Care has 5 reviews.
Review from L S (Daughter of Client) published on 16 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
I can't praise them enough.
My mum has had much better nights knowing she's in good hands.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Daren S (Son of Client) published on 7 August 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Diana H (Daughter of Client) published on 19 August 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Emma Purvis, Registered Manager at Ruby Care
Thank you for your kind words and we do appreciate the review of our Night Care service. We will pass your comments to our team who are always pleased to know they have made a difference.
Best wishes from the Ruby Care Team
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alison B (Daughter of Client) published on 16 May 2022
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Overall Experience
5.0 out of 5
Everyone at Ruby Care acted with kindness and positivity at all times. His main carer was there right until the end
Thank you very much all at Ruby Care.
Reply from Emma Purvis, Registered Manager at Ruby Care
Thank you for your review of our service; we so appreciate your comments. We will pass your feedback to our carers
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Rosemary D (Client) published on 16 December 2021
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Overall Experience
5.0 out of 5
Reply from Emma Purvis, Registered Manager at Ruby Care
Thank you for the review of our services; we pride ourselves on our End of Life Care and your comments will be fed back to our amazing team who will really appreciate your kind words.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.5 (8.500) out of 10 for Ruby Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Ruby Care is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Ruby Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
