Carefound Home Care (Harrogate)

Oakwood Park, Bishop Thornton, Harrogate HG3 3JN
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9.8 61 Reviews
  • Carefound Home Care (Harrogate), Harrogate
Carefound Home Care in Harrogate provides highly personalised home care services to older people so that they can enjoy a better quality of life at home with the support of an expert carer when they need it.

Their home care service is rated 'Outstanding' by the Care Quality Commission (November 2017) and they part of a small group of care providers in the country to have achieved this prestigious rating for a second time (previous inspection date June 2015).

Their local team will work with you and your family to develop a bespoke care package to meet your needs, which can involve hourly home care, 24-hour live-in care, or short-term respite care. Care can include anything from companionship, cooking, cleaning through to personal care, medication management or more complex support for specialist conditions such as dementia care, Parkinson’s care or post stroke care.

All of their carers are recruited locally and undergo an extensive recruitment process including interviews, reference checks and an Enhanced DBS Check. They then complete a leading training programme which goes beyond mandatory requirements and includes supporting specialist health conditions.

Importantly, your care is managed by their local branch in Harrogate (24 hours a day, 7 days a week), which ensures that they maintain exceptional levels of support for their carers, clients and their families.

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Care Provided by Carefound Home Care (Harrogate)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Carla Hainsworth (Registered Branch Manager)

Funding & Fees Guide for Carefound Home Care (Harrogate)

  • Prices

  • From £32 per hour

  • Further information available on request

Carefound Home Care (Harrogate) Reviews (61)

Total of 61, showing 1-20
9.8

Carefound Home Care (Harrogate) has a Review Score of 9.8 (9.784) out of 10, based on 21 reviews in the last 2 years. Over all time Carefound Home Care (Harrogate) has 61 reviews.

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Date Published

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Review from Margaret H (Client) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am grateful for the help and service from 5 carers.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)

Thank you for your kind words! We're so glad to hear that our carers provided you with the support and service you needed.


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Review from Andrew V (Husband of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well trained good quality carers who have become our friends. Very good in emergency / difficult situations.
Weekly rotas very good & helpful.
Carers have individual strengths and skills and a broad age range.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)

Thank you for your feedback! We're glad to hear our well-trained carers have become friends and provide excellent support, especially in emergencies. We appreciate your recognition of their skills, strengths, and the helpful weekly rotas. Kind regards


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Review from R S (Client) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)

Thank you for your positive review, your feedback is appreciated.


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Review from Wendy B (Client) assisted by family/friend published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been very happy with the service provided. All the carers that visit me are kind and conscientious in their jobs.
Having the carers visit daily has made a huge difference to my quality of life and I always look forward to seeing whoever it is who is due to call.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)

Thank you so much for your kind words! We're delighted to hear that you've been happy with the care you've received and that our carers have made a positive impact on your daily life. It's lovely to know that you look forward to their visits and we'll be sure to pass your compliments on to the team.


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Review from Liz H (Daughter of Client) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has had Carefound for a few months now. The care team is usually able to cover most shifts and Mum (as well as family) find the carers are polite and helpful. The carers tend to take their initiative and, using the app, we are kept updated with any issues. On the odd occasion where support has been
required for a last minute scenario (out of the planned care) the team has looked for ways to support, mainly related to GP requests.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)

I'm really pleased to hear that Carefound has been meeting your expectations. It's reassuring to know that the carers are polite, helpful, and proactive, and that the app keeps you updated effectively. It sounds like the team has been responsive to any last-minute needs, especially with GP requests. If there's anything specific you think could be improved or if you have any other feedback, please let us know. It's important to ensure Mum continues to receive the best care possible. Kind regards


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Review from S P (Daughter of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We require only minimal assistance at the moment and Carefound have been able to provide just what we have asked for. They have been reliable and consistent. They are easily contactable, act on any feedback and actively seek comments and updates.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)

Thank you for sharing your experience with Carefound. We're pleased to hear that our services have met your needs and expectations. Providing the right level of assistance, even if it's minimal, is important for us, and we're glad to have been able to do so reliably and consistently.


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Review from C H (Daughter of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the start of our home care journey and so far so good, my parents have been very happy with the standard of care received in their home. Visits are timely and the care received is professional and sensitive.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)

Thank you for sharing your experience with us. We are thrilled to hear that the start of your home care journey has been positive and that your parents are happy with the standard of care they've received. It's wonderful to know that our visits have been timely and that our care has been both professional and sensitive. We look forward to continuing to provide the high-quality care your family deserves.


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Review from R D (Daughter of Client) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum requires 24-hour live-in care and support. The 2 ladies that stay with Mum are amazing. They both bring different things to the package, which I feel helps Mum. They both understand how Mum's mind works and know when she requires her own space. Mum is given the chance to make her own choices and
is assisted to help complete everyday tasks. It has taken time, but Mum now accepts the care in place to keep her at home.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)

It's lovely to hear about the positive experience your mum has had with our live-in care service. We understand the importance of providing personalised care that meets her needs while respecting her independence and preferences. It's wonderful that the two carers assigned to her bring complementary skills and understanding, making her feel comfortable and supported. We're glad to hear that your mum now accepts the care provided, as maintaining her comfort and dignity in her own home is our top priority


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Review from David R (Client) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)

Thank you very much for your feedback, your satisfaction is important to us.


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Review from Christine V (Client) assisted by family/friend published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since we started using Care Services for the first time, they have improved our quality of life. They are well-trained, punctual and caring. Nothing is too much trouble.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)

Thank you for sharing your experience with us! We're thrilled to hear that our care services have made a positive impact on your quality of life. Being well-trained, punctual, and caring are fundamental aspects of our commitment to providing the best possible care.


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Review from Ralph T (Husband of Client) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Carefound has been first-class all round.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)

We are delighted to hear that you've had a first-class experience with Carefound! Providing excellent care and support to our clients is our top priority, and we are thrilled that we have been able to meet your expectations.


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Review from D C (Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have an hour’s personal care three times a week, and am very satisfied with the service. The staff are very friendly and helpful and arrive promptly. I would be happy to recommend Carefound to my friends.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)

Thank you for sharing your experience with us! We are thrilled to hear that you are very satisfied with the personal care service you receive from us. Being friendly, helpful, and prompt are qualities we prioritise in our staff, and we are glad to hear that they have made a positive impression on you. Your willingness to recommend Carefound to your friends means a lot to us.


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Review from Roger B (Client) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is working perfectly with the carer system. I would like to thank the carers and say that it's a pleasure to have them in the house. They do an excellent job and I look forward to their visits.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)

It's wonderful to hear that everything is running smoothly with the carer system and that you are pleased with the service provided by our carers! We greatly appreciate your kind words and are delighted to hear that you find it a pleasure to have them in your house.


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Review from Sue W (Daughter of Client) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been working with Carefound for a year now. It feels as though family and carers are one team supporting Dad to live in his own home and be independent for as long as possible, as this is what he wants. If it wasn't for Carefound and their caring, patient carers, Dad would not have been able
to live on his own for this length of time. I can happily recommend Carefound to anyone who is trying to support and vulnerable person to live in their home. A big thank you to everyone at Carefound.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)

Thank you so much for sharing your experience with us! We are incredibly grateful for the trust you have placed in us to support your dad in living independently in his own home. It's heartening to hear that our team, along with your family, has formed a strong partnership in caring for your dad and enabling him to maintain his independence, which is so important to him.


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Review from Roy B (Client) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have eight ladies that call during the month three times a day. I have been very pleased with their services and enjoy their company. My comment is that the changes are greater than the increase in my pension and I worry about the day when I cannot afford them.

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Review from J B (Daughter of Client) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father used Carefound Harrogate for 16 months when a trip to the hospital and subsequent operation and illness meant his needs changed dramatically. The office team were caring, compassionate, reliable and supportive during a very difficult period with our care requirements changing what felt like
daily, whilst we navigated Dad's discharge from the hospital and recovery from illness until we once again reached the balance we needed. Communication was excellent, I was listened to and heard by the office team who worked wonders to put people in place.
The carers themselves, both Dad's regular faces and every single new face (always introduced), were brilliant. They treated Dad with kindness and respect and worked with him to achieve the things that were important to him as well as fulfilling everything we needed to be done to ensure Dad was comfortable.
The whole team are fabulous - highly recommended. Thank you Carefound Harrogate - keep up the high standards and wonderful people!

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)

Thank you for sharing your experience with us. We are glad to hear that our team at Carefound Harrogate was able to provide compassionate and reliable support during a challenging time for your father and your family.Navigating changes in care needs can indeed be difficult, but we are pleased that our office team was attentive to your concerns and responsive in adapting to your evolving requirements. Communication is key, and we are glad to hear that you felt listened to and supported throughout the process.Our carers strive to treat each client with kindness and respect while also working to meet their individual needs and preferences. It's lovely to hear that your father received excellent care and that our team played a positive role in his comfort and well-being.Thank you for your kind words and recommendation.


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Review from Yolande B (Daughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the service that Carefound Home Care (Harrogate) provides. The care, communication, organisation and attention to detail are truly impressive. The ladies are all kind, caring, helpful, interested, genuine, respectful and very friendly. They have really helped to restore my father's
well-being. As he can no longer go for a walk every day, he misses chatting to people and so he loves to talk to whichever lady comes in to get him ready for the day.
Things that really stand out: the professionalism of the ladies, the genuine interest they take in their client, their health and well-being, the time they take to chat at the end of the hour, the personal introduction by the manager when a new carer starts, the rota being sent out for the following week.
My mother was adamant she did not want carers but she would be the first to say how wonderful they all are and what a huge difference it has made. Our whole family (all seven of us) are so relieved to have Carefound!

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Review from Clive M (Son of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had no previous experience of care providers, my sister and I were extremely anxious when first considering a care package for our mother. Mum is extremely independent, there was no doubt that she wanted to remain in her own home but it was becoming increasingly difficult for her to cope alone
given her dementia. We need not have been concerned as the Carefound Home Care team were sensitive and empathetic to our needs from the start. This made the whole process easy. They have provided a level of care that is perfect for Mum's current requirements. We are thankful that the carers that visit Mum on a daily basis are the same regular smiling faces. The care and companionship provided by her carers have been exemplary. As our mother's condition deteriorates, we are confident of Carefound's ability to provide additional support to her and to us. We couldn't recommend Carefound highly enough.

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Review from Ron D (Husband of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a lengthy period of ill health - my wife has struggled with Alzheimer's dementia for the past ten years - I finally agreed with well-meaning family, friends and medics that committing to home care should make life a good bit easier for both of us.
That said, I still found the prospect of
inviting 'strangers' into the house to help my wife with a miscellany of personal services rather daunting.
Having sought advice from dementia support advisers and others in a similar position to ourselves, I then carefully considered which of the numerous local home care providers looked best placed to meet our needs. Research complete, Carefound Home Care topped the list and, from my first toe-in-water phone call, cake-munching meeting with the care manager and introductions to my wife's two carers, we knew we'd found a perfect fit.
The care plan works well, the service provided can't be faulted and, happily, my wife looks forward to regular visits from her two, new, very best friends.

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Review from Fiona L (Daughter of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carefound Home Care was recommended to me by a colleague and I am so grateful. My father had recently died and I had a long-planned trip to Australia coming up and needed care for my mother in my absence. From the moment Carefound came to do the initial assessment, I knew it was a good fit. They are
friendly, empathetic and extremely conscientious. My mother liked them immediately and this has continued with all of the carers that have visited her.
I would not hesitate to recommend them, they have been a great addition to our lives and have certainly enriched my mother’s life with their visits.

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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Carefound Home Care (Harrogate) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Carefound Home Care (Harrogate) is calculated as follows: ( (100 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 125 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carefound Home Care (Harrogate) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (17)

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Meet the Team (4)

Carla

Carla Hainsworth

Job Title: Registered Branch Manager

Joined: 2012

I joined Carefound in 2012 as a Home Carer with no prior professional care experience, although I had supported elderly family members. In 2013, I won the Great British Care Awards for Yorkshire and Humberside in the Newcomer to Care category and went on to win the National Newcomer to Care award in 2014.


Following this, I progressed to a Senior Carer role after completing my Level 2 qualification in Health and Social Care and began working towards my Level 3 qualification. In 2017, I advanced to the role of Care Coordinator and subsequently became a Care Manager. I later undertook my Level 5 qualification in Health and Social Care, which I completed in 2021. That same year, I was highly commended at the Yorkshire and Humberside Great British Care Awards for Care Assessor of the Year.


I progressed to Deputy Branch Manager at the end of 2021 and was appointed as Registered Branch Manager in 2023, overseeing the Harrogate Branch.


Outside of work, I enjoy walking and competing with my horse. Recently, I won the Show Cob of the Year 2024 at the Horse of the Year Show.


Laura

Laura Hill

Job Title: Care Manager

Joined: 2021

I joined Carefound in 2021 after working as a Dental Nurse at an NHS practice for 11 years. I began my journey with Carefound as an hourly Carer, progressed to a Senior Carer a year later, and became a Care Manager in January 2023. I am currently working towards completing my Level 5 qualification in Leadership and Management.


I thoroughly enjoy my role as a Care Manager, as no two days are ever the same. I value building relationships with clients, their loved ones, and other healthcare professionals, as I believe we can learn so much from one another.


When I am not at work, you'll likely find me outdoors with my children and two rescue dogs, exploring the local area


Rachael

Rachael Mayo

Job Title: Care Manager

Joined: 2021

I joined Carefound in 2021 as an hourly carer, with no prior experience in the care sector, and quickly realised I had found a job I loved. For two years, I worked as an hourly carer, enjoying the opportunity to build professional relationships with clients and colleagues. I appreciated how much of a difference you can make in someone’s life through caring, and no two clients or visits were ever the same.


In 2023, I progressed to the senior team, where I continued to carry out visits while taking on additional responsibilities. By 2024, I advanced further to become a Care Manager, transitioning to a permanent office-based role.


Outside of work, we have a busy household with children and a dog, we are often involved in various sports activities for the kids. I also enjoy baking birthday cakes for friends and family.


Danielle

Danielle Ferebee

Job Title: Recruitment & Community Manager

Joined: 2022

I have been with Carefound for just over two years, initially starting as an hourly carer before progressing to my current role as Recruitment & Community Manager. I work with a fantastic team, and I thoroughly enjoy my job. It offers a lot of variety, with many different aspects to the role—from meeting new people during the recruitment process to organising coffee mornings and events.


I am very family-oriented and come from a large family, so when I'm not working, I spend my time with them, catching up with friends, and taking my 18-month-old Labrador, Charlie, out and about. I also support my partner in his various hobbies, with rallying being the biggest one.


Frequently Asked Questions about Carefound Home Care (Harrogate)

What Type of Services does Carefound Home Care (Harrogate) offer?

Carefound Home Care (Harrogate) offers Home Care.

How many Carers does Carefound Home Care (Harrogate) employ?

Carefound Home Care (Harrogate) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carefound Home Care (Harrogate) to verify any information. View our terms and conditions. Carefound Home Care (Harrogate) has a Platinum Service – more info.